Tommy Reviews

Voted Good (4/5)

591885 Votes

5 Reviews

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In the Big Sales category

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80% users rated Terrible
20% users rated Poor
0% users rated Average
0% users rated Very Good
0% users rated Excellent
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C Carl
371 days ago

Useless website… order online

My review for tommy.com Useless website… order onlineWait days with nothing heardThen they tell you its out of stockDont waste your time
P Predrag (Bata)
435 days ago

Do not buy online

My review for tommy.com Do not buy online. SCAM
F Friend of Ted
557 days ago

Do not waste your time and if you do…

My review for tommy.com Do not waste your time and if you do then be prepared to wait I'm not talking days here more like a week to take process the order then 48hrs for them to post and track it then wait for delivery... so far I'm still waiting having ordered it on the 21st its now the 29th and its just getting posted but I have to wait a further 48hrs before it can even start tracking.... its missed my grandsons birthday so not impressed. And their customer service needs firing just some random innocuous email you recieve when you complain seriously avoid!!! I would gave them zero if I could....why is there no 0 We are off to italy tomorrow so there will be no one to recieve the item so i will have to re arrange delivery so thanks for that tommy
M Michael
937 days ago

Criminal behavior by Tommy Hilfiger online

My review for tommy.com Tommy Hilfiger's USA online ordering and fulfilment service is not fit for purpose. The online shop is unable to process orders quickly and accurately enough, resulting is shipping times way beyond what is quoted. They clearly don’t care that they state delivery estimates they cannot fulfil. The ‘customer service’ is appalling, with agents unable to resolve issues or offer compensation for problems they've created - an absolute disgrace for a global brand! The entire experience is shambolic, the Chief Operating Officer should be fired, replaced by someone who’s able to improve things. Most disappointing about this, judging from all the other comments, is that Tommy Hilfiger online just does NOT care. Shop elsewhere!
M Mark
1301 days ago

Returns No good.

My review for tommy.com Returns No good. Have used this company a few times. Had toreturn a belt and the Customer service department is just No good. Have not replied to me and now stuck with belt that was sent to small. Will claim money back via Credit card. Wont but from online again.

Introduction

Tommy.com is the official online store of Tommy Hilfiger, a globally recognized fashion brand known for its classic American style. Offering a wide range of clothing, accessories, and footwear for men, women, and kids, Tommy.com aims to provide fashionable and high-quality products to its customers. In this comprehensive review, we will evaluate various aspects of Tommy.com, including pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros: - Extensive product range for men, women, and kids. - Authentic and high-quality merchandise. - User-friendly website with easy navigation. - Regular promotions and discounts. - Secure payment options available. - Positive customer reviews. Cons: - Some items may be pricey for budget-conscious shoppers. - Limited customization options for certain products.

User Experience

Tommy.com provides a seamless user experience with a well-designed and visually appealing website. The intuitive navigation allows users to easily browse and filter products based on their preferences. The site's responsive design ensures a smooth experience across different devices, enabling customers to shop conveniently from their smartphones or tablets. Additionally, helpful product descriptions, size guides, and customer reviews further enhance the user experience by providing valuable information to make informed purchasing decisions.

Pricing and Value for Money

Tommy Hilfiger is positioned as a premium brand, and as such, some items on Tommy.com may be relatively higher in price compared to other fashion retailers. However, the brand's commitment to quality and lasting designs justifies the price point for many customers. Tommy.com frequently offers promotions and discounts, increasing the value for money and making high-quality fashion more accessible to a wider range of shoppers.

Customer Service

Tommy.com prides itself on providing excellent customer service. Their dedicated support team is available to assist customers with any queries or concerns via phone, email, or live chat. The brand aims to address customer issues promptly and ensure satisfactory resolutions. Additionally, Tommy.com provides a comprehensive FAQ section that covers commonly asked questions, facilitating self-service support.

Product Quality and Selection

Tommy Hilfiger is renowned for its exceptional product quality, and Tommy.com maintains this commitment to excellence. The online store offers a wide selection of clothing, accessories, and footwear in various styles, sizes, and colors, catering to different tastes and preferences. From timeless classics to trendy pieces, Tommy.com delivers a diverse range of well-crafted products that meet customers' expectations.

Website Usability

The Tommy.com website boasts a user-friendly interface, making it easy for customers to navigate and find their desired items. The search functionality efficiently retrieves relevant products, while filters and sorting options allow shoppers to refine their search results further. The minimalist design and visually appealing product images enhance the overall browsing experience, ensuring a seamless and enjoyable shopping journey.

Returns and Exchanges

Tommy Hilfiger offers a hassle-free returns and exchanges policy. Customers can return or exchange unworn and unwashed items within a specified timeframe, accompanied by the original receipt or invoice. The brand strives to process returns efficiently and provide refunds or exchanges promptly. However, it is essential to review the specific return policy on Tommy.com for details regarding eligible products and return methods.

Promotions and Discounts

Tommy.com frequently runs promotions and discounts, providing opportunities for customers to enjoy savings on their purchases. These promotions may include seasonal sales, special discounts for newsletter subscribers, or limited-time offers on selected items. By staying updated with the website's promotions or subscribing to the newsletter, customers can take advantage of attractive deals and discounts.

Reputation

Tommy Hilfiger has established itself as a reputable and trusted fashion brand worldwide. The brand's commitment to quality, timeless designs, and iconic branding has garnered a loyal customer base over the years. Tommy.com continues to reinforce this reputation by delivering consistent quality products, excellent customer service, and maintaining a strong presence in the fashion industry.

Payment Options

Tommy.com offers a secure and seamless checkout process, with multiple payment options to choose from. Customers can pay for their purchases using major credit and debit cards, such as Visa, Mastercard, American Express, and Discover. Additionally, alternative payment methods, such as PayPal and Apple Pay, are available, offering convenient choices for shoppers.

Loyalty Programs

Tommy Hilfiger operates a loyalty program called "The Hilfiger Club." By signing up for this program, customers can earn points on their purchases and enjoy exclusive benefits, such as early access to sales, birthday rewards, and personalized offers. The loyalty program enhances the overall shopping experience by rewarding customer loyalty and providing additional value to frequent shoppers.

Customer Reviews

Customer reviews play a significant role in shaping opinions and influencing purchasing decisions. Tommy.com features customer reviews for each product, allowing shoppers to read authentic feedback from fellow customers. These reviews provide valuable insights into the fit, quality, and overall satisfaction of the products, helping potential buyers make informed choices.

Community Involvement

Tommy Hilfiger is actively involved in various community initiatives and sustainability efforts. The brand supports charitable organizations, collaborates on social projects, and promotes inclusivity and diversity within its campaigns. By participating in such initiatives, Tommy Hilfiger demonstrates its commitment to making a positive impact beyond the fashion industry.

Shipping and Costs

Tommy.com offers multiple shipping options to cater to customers' preferences. Standard shipping is available for a reasonable fee, ensuring timely delivery of orders. The website provides estimated delivery times during the checkout process, helping customers plan accordingly. Additionally, Tommy.com occasionally offers free shipping promotions, further enhancing the value for money. In conclusion, Tommy.com is a top-notch online store that encapsulates the essence of the iconic Tommy Hilfiger brand. With its wide range of high-quality products, user-friendly website, excellent customer service, and commitment to customer satisfaction, Tommy.com offers a superior shopping experience. While the brand's premium positioning may come with a higher price point, regular promotions, and discounts make it more accessible to a broader audience. With its reputable reputation, secure payment options, loyalty programs, and strong community involvement, Tommy.com sets itself apart as a trusted destination for fashionable individuals seeking timeless style and exceptional quality.