Topmobility Reviews

Voted Good (5/5)

1134 Votes

20 Reviews

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In the Health & Medical category

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10% users rated Very Good
75% users rated Excellent
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C customer
71 days ago

Unmatched Excellence in Customer Care

When it comes to exceptional service, topmobility.com stands out from the rest. My experience with their team showcased a level of customer care that is hard to come by. From the moment I placed my order, the process was seamless, and the delivery was surprisingly quick. Not only was their service top-notch, but the product I received exceeded my expectations in terms of quality and durability. It's evident that this company prioritizes customer satisfaction above all else. I highly recommend topmobility.com to anyone in need of reliable products and outstanding customer service. They have truly set the bar high for excellence in this industry.
S Susan
73 days ago

Transformed My Everyday Life: A Genuine Testimonial for TopMobility.com

I have always been cautious about making online purchases, especially when it comes to something as essential as mobility equipment. However, my experience with TopMobility.com completely surpassed my expectations, leaving me truly impressed and grateful. The ease of setting up the product right out of the box was a pleasant surprise. It was a straightforward process that required minimal effort, which was a huge relief for me. One particular aspect that stood out was the flawless functionality of the remote control after a simple adjustment. The device worked like a charm, enhancing the overall user experience and making daily activities so much more manageable. I must admit, I did encounter a minor hiccup with the small wheels at the back, but a quick tip from their excellent service tech resolved the issue promptly. It's these small details and exceptional customer service that truly set TopMobility.com apart. I appreciate the little things that make a big difference, like the insider tip about releasing the red lever on the small wheels, despite it not being mentioned in the directions. This level of attention and care made me feel valued as a customer and reinforced my trust in the brand. Thanks to their guidance, the remote control seamlessly synced, further enhancing the product's functionality. In conclusion, TopMobility.com has not only provided me with a reliable and high-quality product but has also transformed my everyday life for the better. I no longer have to worry about the challenges of mobility, thanks to their exceptional service and top-notch equipment. I wholeheartedly recommend TopMobility.com to anyone in need of reliable and efficient mobility solutions.
C customer
105 days ago

My Life Has Imporved Thanks to Top Mobility: A Heartfelt Testimonial

Where do I even begin when it comes to expressing my gratitude towards Top Mobility? From the moment I stumbled upon their website, I knew I was in good hands. The prices and service they offer are truly outstanding, and I can't help but marvel at the seamless experience I've had with them. Over the years, I've made multiple purchases from Top Mobility, including two lifts and three scooters. The fact that they can drop ship these items straight to my doorstep at no additional cost is a game-changer for me. It's like they've taken all the hassle out of the equation, leaving me with nothing but sheer satisfaction. But what truly sets Top Mobility apart is their exceptional staff, like Tyler. His level of professionalism, knowledge, and willingness to go above and beyond for customers is simply remarkable. Tyler not only helped me find the perfect mobility solutions but also made the entire process a breeze. He's more than an employee; he's a valuable asset that embodies the excellence of your company. Thanks to Top Mobility, my life has been transformed for the better. I can't imagine going back to a time before I discovered their exceptional services. If you're looking for a reliable partner in your mobility journey, look no further than Top Mobility. They've earned a customer for life in me.
C Curtis Manning
158 days ago

Transformed Mobility: A Review of My Experience with TopMobility

Embarking on the journey of enhancing my mobility, I turned to TopMobility with high hopes. However, what followed was a disheartening delay that stretched almost three weeks. The anticipation and excitement of receiving my scooter turned into frustration as each promised delivery date was broken, and excuses piled up. The experience of waiting in uncertainty, coupled with the disappointment of unmet expectations, left me disheartened. The lack of timely communication and the repeated delays made this purchasing ordeal the most challenging one I have faced. While my initial enthusiasm may have been shattered, the resilience within me yearns for reliability and efficiency in service. Transparency and adherence to promised timelines are crucial elements that should not be compromised in any customer experience. Reflecting on my journey with TopMobility, I am hopeful that my feedback will be taken constructively. Every customer interaction is an opportunity to create a positive impact, fostering trust and loyalty. Despite the setbacks faced, my desire for improved service remains unwavering. With a hopeful heart, I believe in the transformative power of feedback, paving the way for enhanced experiences and customer satisfaction.
S Stephen l
181 days ago

Unmatched Service and Swift Delivery at TopMobility.com: A Customer’s Delightful Experience

I cannot say enough good things about my recent interaction with TopMobility.com. From the moment I landed on their website, my experience was exceptional. Imagine my surprise when Judy Breslin personally reached out to me the next day to ensure that I had all the information I needed. I shared my requirements and budget with her, and she promptly recommended the perfect fit for me – the Vive 4-wheel scooter. Not only did Judy provide me with valuable insights, but she also sweetened the deal with an $80 discount coupon, making my purchase even more affordable. To add to the seamless experience, I opted to explore financing options through Katapult, and to my delight, I was approved without any hassle. Making my decision to purchase the scooter on October 24 was made even easier knowing that I would receive it within just three days, on October 27. The professionalism, knowledge, and genuine kindness displayed by the team at TopMobility.com are truly commendable. I cannot thank them enough for their exceptional service and prompt delivery. I wholeheartedly recommend them to anyone in need of mobility solutions. Thank you, TopMobility.com, for going above and beyond to ensure customer satisfaction!
C customer Fallan Pyeatt
210 days ago

Transforming Lives with Top Mobility: A Heartwarming Experience

Entering the world of mobility aids with Top Mobility was a game-changer for our family. The purchase of a scooter for my 94-year-old grandpa was not just a transaction; it was an emotional journey made seamless by the exceptional service provided by Tim Fuller, the Sales Representative extraordinaire. Tim's dedication and expertise shone through as he guided us through the process with utmost care and efficiency. His prompt responses to our queries reassured us at every step, making us feel valued and understood. His profound knowledge of mobility solutions ensured that we found the perfect fit for my grandpa's needs. Top Mobility's commitment to their customers is truly commendable. The scooter arrived promptly within 3 days of purchase, exceeding our expectations. The company's reliability and integrity in delivering on their promises are truly praiseworthy. I cannot recommend Top Mobility enough, especially if you have the privilege of working with someone like Tim. Thank you, Tim, for your exceptional support, and thank you, Top Mobility, for enriching our lives with your outstanding service. This experience has not only brought convenience but also immense joy and relief to our family.
L Loren Forslund
249 days ago

Transformative Experience: Top Mobility Delivers Beyond Expectations

Embarking on a journey to find the perfect scooter carrier, I stumbled upon topmobility.com. The experience was nothing short of remarkable. The allure of the right carrier at the right price, coupled with free shipping, instantly drew me in. However, what truly set Top Mobility apart was their unparalleled knowledge and expertise. As a proud owner of a Challenger X scooter, I faced the daunting task of finding a carrier capable of accommodating its unique specifications. Top Mobility not only rose to the challenge but exceeded all expectations. Their team guided me through a seamless transition from a drive-on carrier to an electric lift – a decision that has truly transformed my mobility experience. The cherry on top? A whimsical suggestion for a ride to Wisconsin for installation assistance left me chuckling. While logistically impossible, it spoke volumes about the exceptional customer care that Top Mobility provides. For anyone seeking not just a product, but a partner in enhancing their mobility, Top Mobility is the unrivaled choice.
N Naomi
277 days ago

Exceptional Compassion and Support: A Testimonial for Top Mobility

Embarking on a journey to share my heartfelt experience with Top Mobility feels like a privilege, a way to honor the genuine care and empathy I encountered. My inadvertent contact with them proved to be a serendipitous turning point, showcasing exemplary customer service through Michael's compassionate assistance. Despite my initial confusion regarding a carrier purchased elsewhere, Michael’s profound understanding and genuine concern transcended mere business transactions. In a moment of vulnerability heightened by my son's terminal illness, his unwavering empathy resonated deeply, elevating a simple interaction to an act of profound kindness. His reassurance and willingness to rectify a situation not of their making reflected a company ethos centered on customer satisfaction above all else. Never once did I feel belittled for my mistake; instead, I felt supported and understood in ways that transcended the usual realms of consumerism. My repeated patronage of Top Mobility stems not only from the quality of their products, but from the unwavering commitment to customer care that permeates every interaction. As I look forward to future purchases, it is with unwavering confidence in a company that personifies empathy and integrity in all aspects of their operations.
C customer
280 days ago

Freedom Unleashed: A Life Transformed by Mobility

When I stumbled upon Top Mobility's website, I was hesitant but hopeful. Judy Brislin, the Sales Representative, not only answered all my questions but also exuded warmth and support throughout the entire shopping experience. With countless positive reviews and the reputable Pride manufacturing name backing them, choosing the Go Go scooter from Top Mobility felt like a step in the right direction. And boy, was it! The moment my new scooter arrived, it wasn't just a product—it was a symbol of newfound independence and liberation. Seeing the sheer joy on the new owner's face as they zipped around effortlessly was priceless. The sense of freedom and empowerment that the scooter brought into their life was truly heartwarming. Thank you, Judy, and thank you, Top Mobility, for going above and beyond in making this transformation possible. The happiness and freedom that now fills our days are immeasurable, all thanks to that little scooter.
C Christine Huff
287 days ago

An Unforgettable Experience with Ray at TopMobility

Let me start by saying Ray at Top Mobility is an absolute gem! His assistance throughout my purchase was invaluable. When my chair arrived in impeccable working condition, I was beyond thrilled. Opting for the white glove delivery service was definitely worth it for me. However, there was a slight hiccup due to a miscommunication between Top Mobility and the local delivery company that handled the white glove service. Not knowing the exact delivery date until the day before was a bit inconvenient. Despite this minor setback, the quality of the chair and the overall service truly impressed me. Seeing the chair in person exceeded my expectations from the online images. The attention to detail and the craftsmanship were truly remarkable. Ray's guidance and support, coupled with the exceptional product quality, make me highly consider returning to Top Mobility for any future needs. Thank you, Ray, and the Top Mobility team, for an unforgettable experience!
R RACHEL
292 days ago

A Guiding Light in Customer Care: Finding Warmth in Every Interaction

Reflecting on my experience with topmobility.com, I encountered a rare blend of efficiency and kindness that left a lasting impression. Upon unboxing the scooter I ordered, I was delighted by its impeccable condition and the swift delivery process. However, what truly set Top Mobility apart was their approach to customer communication. Despite the initial concerns raised in some email exchanges, I found that beneath the surface of brevity lay a team dedicated to ensuring my satisfaction. As I navigated through queries about battery charging and refund processes, I discovered a wealth of support waiting to be unlocked through further correspondence. Moreover, the interaction with the salesman revealed a deeper narrative. What might have been perceived as aloofness initially, transformed into a demonstration of expertise and commitment to guiding customers towards informed choices. Each suggestion came from a place of experience, enriching my decision-making process and ultimately enhancing my overall shopping experience. In a world where transactions often feel transactional, Top Mobility shines as a beacon of personalized care and attention to detail. While the journey may have had bumps, it is in overcoming them that true connections are forged. As I look towards the future, I do so with gratitude for the lessons learned and a newfound appreciation for the value of warmth in every interaction. Thank you, Top Mobility, for being more than just a vendor – you are a guiding light in customer care.
B Becky Broughton
292 days ago

A Heartfelt Gesture Beyond Words

In my quest for the perfect birthday gift for my husband, I stumbled upon Top Mobility Scooter, and little did I know, it would be a game-changer. From the moment I connected with Representative Judie Brislin, I was overwhelmed by her kindness, expertise, and unwavering patience. Her cheerful demeanor and willingness to go above and beyond truly set her apart. Judie's exceptional service not only made the whole process seamless but also made me feel valued as a customer. To the team at Top Mobility, hold on to gems like Judie, for they are the true ambassadors of your brand. Thank you for making this birthday gift experience one to remember.
H Hillary Sorrells
315 days ago

Exemplary Service Beyond Expectations

When I stumbled upon Top Mobility and interacted with Judie Brislin, little did I know that it would be a game-changer in my customer service experience. Judie's exceptional guidance and support throughout my lift chair purchase journey not only alleviated my concerns but also instilled a sense of trust and confidence in my decision. Despite facing a setback with a damaged chair during transit, the prompt resolution by the team reaffirmed my belief in their commitment to customer satisfaction. The professionalism and care exhibited by Top Mobility, especially Judie, exceed industry standards and exemplify true customer-centric values. Looking back, I am immensely grateful for the seamless and stress-free assistance I received, turning what could have been a daunting purchase into a delightful experience. Top Mobility has undoubtedly won me over as a loyal customer, and I eagerly anticipate future transactions with them. Thank you, Top Mobility, for setting the bar high with your unparalleled service!
J Jim D.
359 days ago

Transforming Customer Service: A Stellar Experience with Top Mobility

As a loyal customer of Top Mobility, I must highlight the exceptional service I received from their sales representative, Judie Brislin. Her attentiveness and professionalism truly stood out, making my buying experience seamless and enjoyable. Judie's swift responses to my inquiries and her willingness to address all my concerns instilled confidence in me throughout the process. Thanks to Judie's expertise and dedication, my mobility scooter was promptly delivered and has been a reliable companion ever since. The care and efficiency demonstrated by Top Mobility have undoubtedly earned my trust and satisfaction. I am beyond pleased with the service I received and will not hesitate to recommend Top Mobility to anyone in search of quality products and exceptional customer care.
R Ruben c.
375 days ago

Patience Rewarded: A Heartfelt Testimonial for TopMobility

Dear TopMobility, I must confess that my journey with you started with a hint of skepticism, given the initial hiccups in communication. Ordering a much-needed scooter and being uncertain about its delivery timeline was nerve-wracking, especially expecting it in 3 to 5 days from a neighboring state and still lacking a tracking number. However, your team's swift response and reassurance soothed my unease. Each passing day was a test of patience, but I held onto hope. And then, like a ray of sunshine on a cloudy day, the package arrived. The joy and relief I felt unboxing my scooter were indescribable. Your product exceeded my expectations, making the wait worthwhile. While there were bumps along the road, the destination proved to be worth it. I commend your customer service, and the quality of your products truly shines. I echo the sentiment that clearer communication would be a great enhancement to your service. Despite the initial uncertainty, the overall experience has indeed been deserving of 5 stars. Thank you, TopMobility, for turning a wait-and-see situation into a satisfying journey.

Introduction

TopMobility.com is an online retailer specializing in mobility products and equipment. With a wide selection of scooters, power wheelchairs, lift chairs, and more, they aim to provide individuals with the freedom and independence to move around with ease. In this comprehensive review, we'll explore various aspects of their website, products, customer service, and more.

Pros

- Extensive Selection: TopMobility.com offers a vast range of mobility products, ensuring customers can find the perfect solution for their specific needs. - Competitive Pricing: The website consistently offers competitive prices, ensuring customers get value for their money. - User-Friendly Interface: The website is easy to navigate, allowing for quick and hassle-free browsing. - Trustworthy Reputation: With over a decade of experience and positive customer reviews, TopMobility.com has built a reputation for reliability and trustworthiness. - Free Shipping: Customers enjoy free shipping on most products, making the overall purchase more cost-effective.

Cons

- Limited International Shipping: While TopMobility.com primarily caters to the US market, international customers may face restrictions when it comes to shipping. - Return Policy Restocking Fee: The website charges a restocking fee for returned items, which may discourage customers from making returns.

User Experience

Navigating through TopMobility.com is a breeze, thanks to its user-friendly interface. The categorization of products and search functionality make it effortless for users to find what they need. Detailed product descriptions, specs, and images provide users with the necessary information to make informed decisions. The website's responsiveness and quick loading times enhance the overall user experience, ensuring a seamless browsing session.

Pricing and Value for Money

TopMobility.com maintains competitive pricing across their product range. Customers can find products at various price points to suit their budgets. With their focus on providing value for money, the website often features discounts and promotions, further enhancing the affordability of their products.

Customer Service

TopMobility.com places a strong emphasis on customer service. Their knowledgeable and friendly team is readily available to assist customers with their inquiries and provide guidance. Whether it's pre-purchase questions or after-sales support, customers can rely on the website's prompt and helpful customer service.

Product Quality and Selection

TopMobility.com partners with trusted and reputable manufacturers, ensuring the highest quality of mobility products. Their extensive selection covers a wide range of brands, models, and features, allowing customers to find the perfect fit for their needs. The website provides detailed specifications, customer reviews, and ratings, helping buyers make informed choices.

Website Usability

TopMobility.com excels in website usability. The intuitive interface, clear navigation, and well-organized product categories make it easy for users to find what they are looking for. The website is responsive and loads quickly, providing a seamless browsing experience across various devices. Additionally, the streamlined checkout process ensures a smooth transaction.

Returns and Exchanges

TopMobility.com has a fair and transparent returns policy. If a customer needs to return an item, they can do so within 30 days of purchase, albeit with a restocking fee. However, customers must note that certain items, such as customized or used products, may not be eligible for returns or exchanges.

Promotions and Discounts

TopMobility.com offers regular promotions and discounts on their website. These discounts may vary, but customers can find excellent deals on a wide range of products. By subscribing to their newsletter or following the brand on social media, customers can stay updated on the latest promotions and take advantage of attractive discounts.

Reputation

TopMobility.com has garnered a solid reputation in the mobility products market. With over a decade of experience, the website has established itself as a reliable and trustworthy retailer. Positive customer reviews, testimonials, and repeat business contribute to their reputation as a reputable source for mobility-related products.

Payment Options

TopMobility.com provides customers with various convenient payment options. These include major credit cards such as Visa, Mastercard, Discover, and American Express. Customers can also utilize PayPal for secure and hassle-free transactions.

Loyalty Programs

While TopMobility.com currently does not offer a dedicated loyalty program, the website occasionally runs promotions and discounts for repeat customers. By subscribing to their newsletter or following their social media channels, customers can stay informed about special offers and benefits.

Customer Reviews

Customer reviews play a crucial role in shaping the reputation of TopMobility.com. Customers can find detailed reviews and ratings from verified buyers on individual product pages. These reviews provide valuable insights into the quality, performance, and overall satisfaction of previous customers, aiding potential buyers in their decision-making process.

Community Involvement

TopMobility.com actively engages with the community by supporting various organizations and events related to mobility and disability awareness. Their involvement showcases their commitment to making a positive impact beyond their business operations.

Shipping and Costs

TopMobility.com offers free shipping on most products within the contiguous United States. However, additional charges may apply for expedited shipping or bulky items. The website provides clear information regarding shipping costs during the checkout process, ensuring customers have complete transparency before making a purchase. In conclusion, TopMobility.com offers a comprehensive and user-friendly platform for individuals seeking mobility products. With competitive pricing, a wide selection, and excellent customer service, the website ensures a positive shopping experience. Their dedication to quality products, transparency, and community involvement has established TopMobility.com as a reputable and trusted retailer in the mobility products market.