Users Voice for Torba

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Review article published on: 05 Feb 2019

Last updated by on 06 Mar 2023

"I'm the author of two non-fiction books: Wanderland shortlisted for the Stanford Dolman Award and Wainwright Prize, and the award-winning Wild Times."
Dec 2022 5 5 5 2 5 5
Jan 2023 5 4.9 1 5 5 1.4
Feb 2023 5 3 5 1 5 1.3
Mar 2023 5 5 5 5 5 5
Line Chart for Rating of peer stores

Detailed Torba Review by

Introduction is an online retailer that specializes in selling organic and eco-friendly products. The website was launched in 2018 with the aim of providing customers with sustainable and natural products for daily living. The company is based in Ukraine and offers a wide range of products, including food, cosmetics, clothing, and home appliances. In this editorial review, we'll cover the various aspects of the website, including its pros and cons, user experience, pricing, value for money, alternatives, customer service, product quality, website usability, returns and exchanges, promotions, reputation, payment options, loyalty programs, customer reviews, community involvement, and shipping costs.

Pros and Cons

One of the primary advantages of shopping at is the availability of organic, natural, and eco-friendly products that are hard to find elsewhere. Additionally, the website offers various payment options, including cash on delivery, which makes shopping more convenient for customers. However, the prices of some products can be higher than those of competitors. The website's menu also lacks intuitive categories, which can make browsing products challenging.

User Experience

The website has a simple and minimalistic design that's both attractive and user-friendly. The search function is responsive and provides customers with relevant search results. However, finding specific products could be difficult due to the lack of intuitive menu categories.

Pricing and Value for Money

The prices of products on are generally higher than those of similar products offered by competitors. However, the company's focus on sustainability and eco-friendliness means that the extra cost is justified for many consumers.


Some alternatives to include iHerb, Health Monthly, and Vitacost. While these websites offer similar products to consumers, they tend to specialize in cosmeceuticals and supplements.

Customer Service

The customer service provided by is satisfactory. The website offers customer support via a contact form, telephone, or email. However, there is no live chat feature, which may be a drawback for some customers.

Product Quality and Selection

The quality of products on the website is high, and the range of product offerings is extensive. Customers can purchase products ranging from organic food to eco-friendly clothing and home appliances.

Website Usability

The website's interface is easy to use, and the search function is robust. However, the website could benefit from more intuitive product categories to make finding specific products more accessible.

Returns and Exchanges

The website offers a 30-day return policy. Customers can return products in their original packaging with the original receipt.

Promotions and Discounts offers various promotions and discounts, including seasonal discounts, product-specific discounts, and combo deals.


The website has a good reputation within the Ukrainian market, and customers generally find the quality of products to be excellent. However, some customers have reported issues with shipping and delivery.

Payment Options

The website offers multiple payment options, including Visa, Mastercard, and cash on delivery.

Loyalty Programs does not offer a formal loyalty program, but the website does offer discounts, promotions, and deals to its customers.

Customer Reviews

Customer reviews of the website are generally positive, with most customers praising the quality of products and the website's user-friendliness.

Community Involvement is actively involved in promoting eco-friendliness and sustainability within Ukraine. The website partners with various environmental groups and initiatives to create awareness and promote sustainable activities.

Shipping and Costs

The shipping costs for orders vary based on the location and weight of the order. The website provides transparent shipping costs when customers check out, and customers can choose from different shipping options, including standard and express shipping. In conclusion, is an excellent website for people interested in eco-friendliness and sustainability. The website provides high-quality organic and eco-friendly products at a premium price. The website's interface is easy to navigate, but the website could benefit from more intuitive menu categories.'s customer service is satisfactory, and the website provides customers with a wide range of payment options. Shipping costs vary based on the location and weight of the order, and the website offers a 30-day return policy. Overall, if you're looking for eco-friendly and sustainable products, is an excellent choice.