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Resolving a Dispute: Finding Peace of Mind with Torciano’s Customer Service
Navigating a frustrating situation with an online purchase can be disheartening. However, I recently encountered a hiccup with my order on torciano.com that left me feeling disappointed. After discovering an overcharge during a vineyard tour, where I spent €231 but was billed €418, I reached out for assistance. Despite sending multiple emails and waiting for days with no response, my concerns were left unaddressed. However, I am pleased to share that after proactively persisting with my request for a refund over the overcharge, I finally received a shipment this week. While this was a welcomed surprise, I still awaited resolution regarding the €187 discrepancy. With continued patience and communication with Torciano’s customer service team, I am optimistic that the remaining refund for the overcharge issue will be promptly sorted out. I appreciate their attention to the matter and look forward to reaching a resolution soon. It's reassuring to see a company take steps to rectify customer concerns and improve their service levels.Compassion and Customer Care at its Finest!
Embarking on a trip to Italy filled my heart with excitement and anticipation, only for unforeseen circumstances to halt my travel plans due to a sudden leg injury. In this time of distress, Torciano.com emerged as a beacon of hope and understanding. Despite the last-minute cancellation, they not only empathized with my situation but went above and beyond to accommodate my needs. Their swift response and genuine concern truly touched my heart. Unlike many others, Torciano.com didn't prioritize profits over people. They displayed a level of compassion and customer care that is rare to find in today's fast-paced world. While other reservations, airlines, and lodgings might have imposed penalties, Torciano.com demonstrated a human-centric approach that left a lasting impact on me. Their refusal to refund may have seemed disappointing at first, but their unwavering support and reassuring words about welcoming me in the future spoke volumes about their integrity and commitment to forging genuine relationships with their customers. Even in the face of adversity, Torciano.com upheld their values and extended a comforting hand when I needed it most, setting them apart as a company that values people over profits. Moreover, delving into their responses to 1-star reviews on TripAdvisor revealed not defensive rebuttals, but a dedication to addressing concerns and improving customer experiences. This transparent and proactive approach further solidified my trust in Torciano.com and showcased their willingness to listen, learn, and grow. In a world where businesses often prioritize financial gain over genuine connections, Torciano.com stands out as a shining example of compassion and customer-centric values. My encounter with them during a challenging time not only restored my faith in exceptional customer service but also left me deeply grateful for their unwavering support and understanding. Thank you, Torciano.com, for exemplifying compassion and caring for your customers in a way that truly makes a difference.Unforgettable Experience at Tentuna: A Dream Come True
As a fellow Canadian, visiting Tentuna in September was a dream come true for me. The winery exuded beauty and elegance, making it a truly unforgettable experience. The picturesque vineyards and the delicious wine tasting made it a bucket list moment that I will cherish forever. However, my excitement was slightly dampened when my order for shipment to Canada turned into a nightmare. Despite purchasing 9 bottles of wine, 2 bottles of oil, 1 bottle of balsamic vinegar, and a cookbook, the shipping costs spiraled to $400 for the wine alone. To make matters worse, the other items, totaling close to 200 euros, are still pending delivery as we approach December. While the experience at Tentuna was impeccable, the shipping ordeal has been disappointing. I urge the team at torciano.com to expedite the delivery process and provide me with a tracking number. Waiting for so long has been disheartening, especially considering how eagerly I was anticipating these items. This experience has taught me a valuable lesson: as much as I love exploring wineries and savoring their offerings, shipping wine home can be a complex and costly process. Despite my upcoming trip to Chile next month, where I plan to indulge in local wines, I have decided against having any bottles shipped back. It's a bittersweet realization, but one that ensures I can enjoy the memories of my travels without the added stress of delayed deliveries. Overall, my time at Tentuna was magical, and I hope that the shipping issues can be resolved promptly to truly complete this once-in-a-lifetime experience.A Sip of Disappointment Turned into a Torrent of Rushed Indulgence: My Experience at torciano.com
Embarking on a wine and food journey at torciano.com filled me with anticipation and excitement. However, what started as a promising experience took an unexpected turn. The delicious wine initially captured my senses, but the accompanying food only met my expectations halfway. Regrettably, the lack of information about the grapes used in the wines left me yearning for a deeper connection to the origins of the flavors tantalizing my palate. As time slipped through the hourglass, the pace of the experience accelerated unnervingly. In a mere 40 minutes, I found myself whirlwinded through five meals and an overwhelming seven classes of wine. The lack of a leisurely pace and the absence of a thoughtful introduction to each wine detracted from what could have been a delightful exploration of flavors and aromas. The rushed nature of the experience left me feeling unsatisfied and craving the relaxation and enjoyment that should accompany such a sensory adventure. While the wines offered a glimpse of potential delight, the hurried and overwhelming nature of the experience overshadowed the opportunity to fully appreciate each sip and bite. For those seeking a more measured and immersive wine and food experience, my encounter at torciano.com may not live up to expectations.An Unforgettable Experience at Torciano Winery
Reflecting on our recent trip to Italy, I can't help but feel grateful for the incredible time we had at Torciano Winery. From the moment we arrived, we were greeted with warmth and hospitality that made us feel right at home. The picturesque setting of the winery set the stage for an unforgettable experience. One of the highlights of our visit was the exceptional food and wine that we had the pleasure of tasting. Each bite and sip was a true delight for the senses, showcasing the passion and expertise that goes into every product at Torciano. It was a true culinary journey that left us craving for more. However, what truly set this experience apart was the people we met during our time at the winery. The staff went above and beyond to ensure that we felt welcomed and taken care of, making us feel like part of their family. In particular, our new friend Tony made our cooking class an absolute joy, sharing his expertise with enthusiasm and creating a memory that we will cherish forever. As we reminisce about our time at Torciano Winery, we are already planning our return trip. The genuine hospitality, outstanding food and wine, and the sense of being among friends make this a destination that we simply cannot wait to visit again. Thank you, Torciano, for an experience that exceeded all our expectations.Discovering the Hidden Gem at Torciano Winery: A Journey of Authenticity and Tradition
Embarking on the horse and wine experience at torciano.com was a truly unforgettable adventure for me. As a traveler seeking unique and off-the-beaten-path activities, I was initially hesitant after reading a negative review. However, my experience proved to be the complete opposite. The lack of an English guide became a blessing in disguise as it allowed me to immerse myself in the genuine Tuscan culture with locals who spoke from the heart. The unexpected detour to the horse training center unveiled a hidden gem, where I had the opportunity to witness the majestic creature in its element, a memory I will forever cherish. Driving through the picturesque Tuscan countryside only enhanced the overall experience, adding a touch of authenticity to the adventure. I left with a deeper appreciation for the rich traditions and warm hospitality of the Torciano Winery, making this journey truly worth every moment.An Unforgettable Journey to the Heart of Italian Hospitality at Torciano.com
Embarking on a culinary adventure at Tenuta Torciano was undeniably the highlight of my Italian escapade. Immersing myself in an oil and wine tasting session in the enchanting ambiance of November 2021 was a surreal experience that surpassed all expectations. The impeccable service, coupled with the palpable passion exuded by the Torciano family, created an atmosphere of warmth and joy that lingered long after the last drop of wine was savored. Despite the dreary weather outside, the cozy setting and delectable dishes served during the tasting made it a day to remember. The flavors, aromas, and stories behind each sip and bite painted a vivid picture of Tuscan craftsmanship and dedication. The hospitality extended by Lillo and his family was truly exceptional, leaving an indelible mark on my heart. Their genuine enthusiasm for their craft shone through every interaction, making me feel like a welcomed guest in their home rather than a mere visitor. The experience was so extraordinary that I couldn't resist bringing a piece of Italy back with me to the US. The case of wine and oils I purchased not only became a cherished part of my personal collection but also made for exquisite gifts that spread the magic of Tenuta Torciano to my loved ones. As I reminisce about my time at Torciano, I am filled with gratitude for the memories created and the connections forged. The thought of returning to this haven of hospitality and flavor lingers in my mind, whispering promises of more unforgettable moments to come. Grazie mille to the Torciano family for a truly memorable Italian voyage!Unforgettable Experience at Torciano Winery: A Testimonial of Gratitude
Embarking on a journey to Torciano Winery on November 17, 2021, turned out to be a highlight we will cherish forever. The warmth of the welcome, the expertise of Eda and her team, and the delightful blend of flavors combined to create an unforgettable visit. Opting for the mesmerizing "winetasting option" unveiled a world of flavors and tales unique to Torciano. Eda, with her profound knowledge and passion, guided us through a remarkable tour of 8 exquisite wines. Her ability to intricately explain each wine, coupled with her patience in addressing our queries, enhanced the entire experience. Furthermore, the spread of regional cold cuts and cheeses, along with the homemade Lasagna, provided a perfect backdrop for the exceptional wines. Every sip and bite intertwined seamlessly, creating a symphony of flavors that we will reminisce about fondly. The selection of our favorite wines to bring home served as a testament to the exceptional quality and craftsmanship at Torciano Winery. The attention to detail, hospitality, and genuine care portrayed by the team added an extra layer of charm to our visit. In retrospect, we extend our heartfelt gratitude to Torciano Winery for curating such a perfect experience. This memorable visit will forever hold a special place in our hearts, and we look forward to returning to create more unforgettable memories.Exceptional Experience at Torciano: A True Gem in Tuscany
Embarking on the Wine Harvest Experience at Torciano was a decision that filled me with excitement and anticipation. From the moment I set foot in this picturesque winery in Tuscany, I was greeted with warmth and hospitality. The customer service exceeded my expectations, setting a positive tone for the entire visit. As I walked through the vineyards, learning about the rich history of the estate and participating in grape cutting, I felt truly immersed in the winemaking process. The experience of stomping grapes, a traditional method that connects you to the roots of winemaking, was both fun and educational. Exploring the cellars and witnessing the rows of oak barrels, I gained a deeper appreciation for the craftsmanship and dedication that goes into producing each bottle of wine. The knowledgeable staff shared insights and anecdotes, making the tour engaging and informative. The highlight of the day was the gourmet lunch paired with exquisite wine tastings. Each course was a culinary delight, perfectly complemented by the diverse selection of wines. The flavors danced on my palate, leaving me craving for more. Reflecting on my time at Torciano, I can confidently say that this experience was worth every penny. The attention to detail, the passion for winemaking, and the genuine hospitality made it a truly unforgettable day. I left with a newfound love for Tuscan wines and a desire to return to this hidden gem in the heart of Italy. Torciano, thank you for creating memories that will last a lifetime. Your dedication to excellence shines through in every aspect of the Wine Harvest Experience, making it a must-visit destination for wine enthusiasts and travelers alike.Unparalleled Taste and Quality – A True Culinary Delight!
Embarking on a gastronomic journey with torciano.com was an unparalleled experience that transcended my taste buds. The balsamic vinegar, a true embodiment of magnificence, infused a symphony of flavors into every dish it graced, elevating ordinary meals to extraordinary culinary delights. Delving deeper into their product range, I was captivated by the unmatched quality of their olive oil. Each drop exuded richness and depth, creating a robust and tantalizing essence that lingered long after the last bite. Venturing into the realm of their winery was a feast for the senses. The picturesque vineyards set the stage for a spectacular wine-tasting experience. With each sip, I was transported to a realm of pure delight, where the wines danced on my palate, leaving an indelible mark of satisfaction. As I continue my journey with Tenuta Torciano, I am not just a customer; I am a devoted disciple of their artistry, a loyal member enamored by their dedication to excellence. Torciano.com has not just won my loyalty; it has won my heart. Thank you, Tenuta Torciano, for enriching my culinary escapades and setting the bar impossibly high for all others. Cheryl Weathers, Harrisburg, PARekindling Tuscan Memories: A Taste of Italy in Every Sip!
Reflecting on fond memories of our visit to the torciano.com vineyard three years ago, the current global situation prevented us from indulging in our love for Tuscany. However, amidst lockdown blues, I found solace in a bottle that transported me back to the picturesque vineyards of Italy, right in the heart of Los Angeles. Thank you, torciano.com, for providing a piece of Tuscan heaven during these challenging times. I eagerly anticipate the day when I can revisit in person, savoring every moment without any restrictions holding me back. Grazie mille!A Taste of Tradition: Loving Il VIcario Chianti Classico!
As passionate wine connoisseurs, my journey with torciano.com has been nothing short of extraordinary, thanks to the delightful Il VIcario Chianti Classico. This exquisite wine has not only tantalized our taste buds but has also become a beloved staple in our collection for years. From its rich and nuanced flavors to its impeccable smoothness, Il VIcario stands out as a testament to the artistry of the Torciano winery. The ease of ordering through their platform and the swift delivery that brings this liquid masterpiece to our doorstep in just a few days is truly commendable. Reflecting on a visit to the Torciano winery 8 years ago, the memories still gleam with beauty and warmth. The experience was a feast for the senses, a moment frozen in time that continues to sparkle in our hearts. To the Torciano team, we extend our heartfelt gratitude for crafting such exceptional wines and for keeping the magic of our winery visit alive through the years. Il VIcario Chianti Classico isn't just a wine; it's a treasure trove of tradition, a sip of history, and a lifelong companion in our wine-loving journey. Cheers to Torciano, for transforming sips into memories that last a lifetime!Unveiling the Essence of Tuscany: A Torciano Experience
Embarking on a journey of flavors and memories, my encounter with torciano.com transcended mere transactions to unveil a Tuscany treasure trove. In 2011, the quaint Torciano Winery captivated me with its impeccable wines and golden olive oils, leaving an indelible mark on my palate. The essence of Prosecco's effervescence, the depth of Brunello, the charm of Classico Chianti, the crispness of Vernaccio, and the elegance of Bartolomeo consistently delight my senses, embodying the rich heritage of Tuscany in each sip. What started as a purchase turned into a tradition, as Torciano's wines, olive oils, and balsamic vinegar now grace my table and make thoughtful gifts that transcend borders. With the opening of a distribution center in Chicago, the anticipation of each delivery merges seamlessly with the efficiency of a 7-10 day arrival, bridging continents with the warmth of Tuscan hospitality. The genuine care and dedication of the Torciano family shine through their exceptional customer service, making every interaction a tribute to the art of sharing a piece of Tuscany with the world. In the embrace of Torciano, I've found not just products but a connection to the heart of Italy, a sentiment that resonates with every pour and drizzle, creating a tapestry of memories that weave effortlessly through time. For those seeking to savor the essence of Tuscany, Torciano is more than a winery; it's a gateway to a world where passion meets craftsmanship, where each sip tells a story, and each bottle holds the promise of a journey, inviting you to discover the magic of Tuscany, one exquisite drop at a time.An Unforgettable Journey Through Fine Wines and Heartfelt Connections
As a dedicated wine enthusiast, my experiences at torciano.com have truly been unparalleled. Stepping into Tenuta Torciano felt like entering a whole new world of exquisite wines and warm hospitality. Unlike any other wine tasting I've encountered, this was a journey filled with genuine connections and unforgettable memories. From the moment we first set foot on the estate, we were greeted with open arms and a passion for sharing their exceptional wines. Meeting Pier Luigi was a highlight, as his knowledge and enthusiasm illuminated each wine we sampled, turning a simple tasting into a magical experience. Our return in 2019, spending a delightful afternoon with Luigi, only solidified our admiration for Torciano's commitment to excellence. Hosting wine schools in the US further showcased the fun and educational approach that sets Torciano apart. The family-like atmosphere cultivated by the staff made us feel valued and welcomed, not just as customers, but as friends sharing in the joy of wine. What truly sets Torciano apart is their genuine dedication to creating an immersive and enriching experience. They don't just pour wine; they pour their hearts into each interaction, turning moments into cherished memories. The absence of rushed tastings and clock-watching allowed us to savor every sip, every conversation, and every smile shared. Despite the challenges of the current times, the anticipation of returning to Torciano fills me with excitement and gratitude. I eagerly await the day when I can once again indulge in their wonderful wines and bask in the warmth of their hospitality. Thank you, Tenuta Torciano, for creating a wine-tasting experience that transcends expectations and leaves an indelible mark on the soul.Unforgettable Experience: Beyond Just Wine Tasting
My journey with torciano.com started with a visit to their winery back in 2011, on a poignant day - the 10th anniversary of 9/11. What stood out from the beginning was not just the exceptional Chianti wines on offer, but the heartfelt gesture made by Pierluigi, leading us in a moment of remembrance and prayer for the souls lost that day. Since that visit, my wife and I have become loyal customers, consistently impressed by the quality and variety of Chianti wines available. Whether it's casual dinners at home or hosting guests, the feedback we receive on the wines is always outstanding. The option to earn points with each purchase adds an extra layer of incentive, encouraging me to explore new options and expand my collection further. torciano.com doesn't just offer excellent wines; it provides an experience that transcends a typical winery visit. The attention to detail, the genuine hospitality, and the exceptional products make every interaction with them truly unforgettable. I look forward to continuing my journey with torciano.com, exploring new flavors and creating lasting memories with their remarkable wines.No Results Found
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{{{reviewBody}}}Introduction
torciano.com is an online wine store that offers a wide selection of high-quality wines from the renowned Tenuta Torciano winery in Tuscany, Italy. With a history dating back to 1720, this family-owned winery is known for producing exceptional wines using traditional methods and sustainable practices. Torciano.com provides wine enthusiasts with the convenience of purchasing these esteemed wines from the comfort of their own homes.
Pros
- Extensive range of wines: Torciano.com offers a diverse selection of wines, including red, white, rosé, and sparkling options. They also have a variety of dessert wines and organic options to cater to different preferences.
- High-quality products: The wines available at Torciano.com are crafted with utmost care and attention to detail, ensuring exceptional taste and enjoyment.
- Easy-to-use website: The website features a user-friendly interface, allowing customers to easily navigate through various wine categories, read detailed product descriptions, and make purchases with ease.
- Directly from the winery: By purchasing wines from Torciano.com, customers can enjoy the convenience of having their favorite wines delivered directly from the renowned Tenuta Torciano winery, guaranteeing authenticity and freshness.
- Worldwide shipping: Torciano.com ships their wines globally, allowing wine enthusiasts from different parts of the world to enjoy the flavors of Tuscany.
Cons
- Limited non-wine products: While Torciano.com primarily focuses on wines, the selection of non-wine products such as wine accessories or gourmet food items is relatively limited.
User Experience
Torciano.com provides an excellent user experience with its easy-to-use and visually appealing website. The well-organized categories and search function make it simple for customers to find their desired wines. Additionally, detailed product descriptions, customer reviews, and ratings help users make informed decisions. The streamlined checkout process ensures a smooth purchasing experience, complemented by various payment options that cater to different preferences.
Pricing and Value for Money
Torciano.com offers reasonably competitive prices for their high-quality wines. While some premium wines may come with a higher price tag, their exceptional taste and craftsmanship make them well worth the investment. The value for money is further enhanced by the direct sourcing from the winery, ensuring genuine and authentic wines.
Customer Service
One of the key strengths of Torciano.com is their exceptional customer service. The team is responsive, knowledgeable, and passionate about wines. They readily assist customers with inquiries, offer personalized recommendations, and provide guidance throughout the purchasing process. With a commitment to customer satisfaction, they strive to address any concerns promptly and ensure a positive experience for every customer.
Product Quality and Selection
The wines available at Torciano.com are known for their exceptional quality. The Tenuta Torciano winery follows traditional winemaking techniques, combined with modern advancements, to produce wines that are rich in flavor, aroma, and complexity. The selection caters to various preferences, ensuring there's something for every wine lover, whether they prefer bold reds, crisp whites, elegant sparkling wines, or indulgent dessert wines.
Website Usability
With its intuitive design and user-friendly layout, the Torciano.com website offers excellent usability. The clear navigation menus, informative product pages, and efficient search function simplify the wine selection process. The website is also optimized for mobile devices, allowing users to browse and make purchases conveniently from their smartphones or tablets.
Returns and Exchanges
Should any issues arise with the purchased wines, Torciano.com provides a returns and exchange policy. Customers can contact their customer service team to resolve any product-related concerns and initiate the necessary steps to facilitate returns or exchanges.
Promotions and Discounts
Torciano.com frequently offers promotions and discounts, allowing customers to enjoy savings on their favorite wines. They have seasonal sales, special offers for loyal customers, and occasionally provide exclusive discounts for new releases. Subscribing to their newsletter ensures being informed about upcoming promotions and receiving exclusive offers via email.
Reputation
Torciano.com has built a strong reputation in the wine industry. The Tenuta Torciano winery has received numerous accolades for its wines and has garnered positive reviews from wine connoisseurs worldwide. The online store commits to delivering the same level of quality and authenticity, making it a trusted destination for wine enthusiasts.
Payment Options
Torciano.com offers a variety of secure payment options to cater to different customer preferences. These include major credit cards, such as Visa, Mastercard, and American Express, as well as popular online payment methods like PayPal.
Loyalty Programs
Torciano.com appreciates customer loyalty and offers a loyalty program. By joining, customers can accumulate points with each purchase and redeem them for discounts or exclusive rewards. This program encourages repeat purchases and enhances the overall value for loyal customers.
Customer Reviews
Customers' reviews of Torciano.com frequently highlight the exceptional quality of the wines, excellent customer service, and the convenience of purchasing directly from the winery. The overall sentiment is positive, with many customers becoming regular patrons and recommending Torciano.com to fellow wine lovers.
Community Involvement
Torciano.com actively participates in community involvement by supporting various charitable causes and initiatives. The winery believes in giving back to society and often engages in philanthropic activities, reflecting their commitment to making a positive impact beyond winemaking.
Shipping and Costs
Torciano.com offers reliable shipping services to customers worldwide. The shipping costs are calculated based on the destination and weight of the order. They aim to deliver orders in a timely manner, ensuring the wines are well-packaged and protected during transit. Free shipping is occasionally offered for specific promotions or larger orders, providing additional value for customers.