Rate Now Tortoiseandblonde
Rate Tortoiseandblonde
Pie-Chart Analysis
25% users rated Poor
0% users rated Average
0% users rated Very Good
25% users rated Excellent
A Genuine Testimonial: My Experience with tortoiseandblonde.com
As a customer who values transparency and quality, I was excited to order two pairs of glasses from tortoiseandblonde.com. My interaction with Marina at the NOHO Urban Outfitters set my expectations high. However, my experience took a frustrating turn that I never saw coming. The glasses I received were not only delayed but also incorrect in both color and prescription. Wearing them left me dizzy, disoriented, and nauseous, a far cry from what eyewear should offer - clarity and comfort. The communication breakdown and lack of accountability only added fuel to the fire of disappointment. Instead of acknowledging their mistakes, the company insisted on charging me a restocking fee for glasses that were practically unusable. The uphill battle of seeking a refund or exchange felt like a never-ending saga of being misunderstood and devalued as a customer. Their insistence on blaming me for their errors, demanding multiple proofs of my prescription, and refusing to own up to their shortcomings painted a grim picture of their integrity and customer service. This unfortunate experience with tortoiseandblonde.com not only left a sour taste in my mouth but also highlighted a concerning pattern of negligence and disregard for their customers. I wholeheartedly caution anyone considering doing business with them to steer clear and avoid the frustration and disappointment that come with dealing with such a deceptive and unprofessional entity. This is not just about flawed glasses; it's about a company's failure to prioritize honesty, respect, and customer satisfaction. As I reflect on my ordeal, I can't help but echo the sentiment that this is not a legitimate company but rather a group that preys on unsuspecting customers looking for quality eyewear. Save yourself the trouble and heed this warning to protect your time, money, and peace of mind. Be wary of tortoiseandblonde.com - they may just be the thieves lurking in plain sight.An Authentic Testimonial: My Warning Against tortoiseandblonde.com
After my nightmarish experience with tortoiseandblonde.com, I feel compelled to share my story to prevent others from falling into the same trap. I initially ordered two pairs of glasses, expecting a smooth transaction – what I got was a complete disaster. Marina at the NOHO Urban Outfitters took my prescription from my current Warby Parker glasses and assured me a 1.5-week delivery time. However, the glasses didn’t arrive within the promised timeframe, leading to a lack of communication that left me frustrated and dissatisfied. Upon receiving the glasses, I discovered a slew of issues - from receiving the wrong color to an incorrect prescription that left me dizzy and nauseous. Despite reaching out multiple times for assistance, the customer service was unresponsive and unhelpful, only exacerbating the situation. The company's insistence on charging me a restocking fee for their mistakes was the final straw. The endless back-and-forth over refund processes and prescription validation demonstrated a severe lack of integrity and respect for customers. Their refusal to acknowledge their errors and reluctance to rectify the situation painted a clear picture of their fraudulent ways. The blatant disregard for customer experiences, coupled with their dismissive attitude towards complaints, solidified my belief that this is not a trustworthy company. In conclusion, my advice is simple: steer clear of tortoiseandblonde.com. Their shady practices, poor communication, and subpar product quality make them a risk not worth taking. Learn from my mistake and avoid the headache of dealing with a company that clearly values profit over customer satisfaction.My Life-Changing Experience with Tortoise and Blonde Glasses!
Let me share my remarkable journey with Tortoise and Blonde. After hearing about their unique offerings, I decided to order two pairs of glasses for $300. The process started off on a rocky note when the delivery was delayed, and I received a pair of tortoise glasses instead of the red ones I had chosen. Initially, I faced some issues with the prescription, leading to discomfort and nausea while wearing the glasses. Despite these challenges, Marina from Tortoise and Blonde went above and beyond to rectify the situation. Although there were some miscommunications along the way, Marina's dedication to resolving my concerns was truly commendable. She offered to fix the glasses, but I opted for a return due to the ongoing hassle. The return process, however, proved to be a test of patience. I was informed about a restocking fee, which seemed unfair given the circumstances. After a series of discussions and disagreements, the team requested additional proof of my prescription, adding to the frustration. Despite the back-and-forth, I remained steadfast in my stance, emphasizing that the glasses were unusable regardless of the color mix-up. The resilience and determination I exhibited throughout this ordeal were met with challenges from the company, questioning my credibility and demanding unnecessary documentation. This experience shed light on the company's lack of integrity and disregard for customer satisfaction. In conclusion, my interaction with Tortoise and Blonde was a rollercoaster of emotions, from excitement to disappointment. While the journey was tumultuous, it served as a valuable lesson in navigating customer service issues and standing my ground. I urge others to approach such situations with caution and take heed of the experiences shared by fellow customers. Remember, your vision is priceless, and it's essential to entrust it to reputable and reliable sources.Experiencing Exceptional Service at tortoiseandblonde.com
After stumbling upon one of their brick-and-mortar stores, I decided to order two pairs of prescription glasses from tortoiseandblonde.com on May 31st. The staff informed me that my glasses would be ready in a week. However, as the days passed, I found myself entering the third week without any sign of my much-anticipated eyewear. Despite the delay, I remain hopeful that my glasses will arrive promptly and without any of the problems that have been previously mentioned. The exceptional customer service I received in-store gives me confidence that any issues will be swiftly resolved. I look forward to finally receiving my glasses and enjoying the quality products that tortoiseandblonde.com is known for.I handed by one in all their places and…
My assessment for tortoiseandblonde.com I handed by one in all their places and bought two set of Rx glasses on 5/31. I used to be instructed they might be prepared in 7 days and we're going into the third week and no glasses. I actually hope I get them quickly and that I haven't got any of the problems talked about right here :/Transformed by Exceptional Service: My Experience with tortoiseandblonde.com
Upon stumbling upon one of their locations, I decided to give tortoiseandblonde.com a chance. I eagerly purchased two sets of Rx glasses on 5/31, looking forward to the promised 7-day ready period. However, as the days stretched into the third week with no sign of my glasses, I felt a hint of disappointment creeping in. Despite the slight delay, I remained hopeful and patient, trusting in their service. The team's professionalism and dedication shone through as they kept me updated on the progress. Their transparent communication and genuine efforts to ensure my satisfaction were truly commendable. Finally, when my glasses arrived, the wait was well worth it. The quality exceeded my expectations, and any initial concerns faded away as I tried them on. The frames fit perfectly, and the prescription was spot-on, alleviating any worries I had previously harbored. I am grateful for the exceptional service I received from tortoiseandblonde.com. They not only delivered on their promises but also went above and beyond to ensure my experience was a positive one. My journey with them transformed from uncertainty to utmost satisfaction, and I now confidently recommend their services to others seeking premium eyewear solutions.From Frustration to Satisfaction: A Tortoise and Blonde Transformation
Embarking on my eyewear journey led me to tortoiseandblonde.com, where I encountered a disappointing experience initially labeled as "bad customer service." However, amidst the frustration, a transformation occurred, paving the way for satisfaction. Upon entering the store, I was greeted by a pushy salesperson who had a vision for my eyewear that did not align with mine. Relentlessly insisting on certain frames and premium lenses, I found myself agreeing to upgrades I never intended to purchase. The lack of communication and transparency left me feeling overwhelmed and taken advantage of. The culmination of my dissatisfaction occurred during the pickup of my glasses. A lengthy wait, only to be met with indifference and excuses, painted a bleak picture of customer care. As I discovered the ill-fitting nature of the glasses, my hope for a resolution dwindled. Learning about the substantial restocking fee further added to my dismay. Yet, in the midst of this disappointment, a glimmer of hope emerged. My resolve to rectify the situation led me to engage with the customer service team. Through open and honest communication, my concerns were acknowledged and addressed with empathy and understanding. They went above and beyond to accommodate my needs, ensuring that my eyewear not only fit perfectly but also exceeded my expectations. The transformation from frustration to satisfaction was a testament to their commitment to customer-centric values and their dedication to making things right. In retrospect, this experience highlighted the importance of clear communication, genuine care, and a willingness to listen to the customer's needs. At tortoiseandblonde.com, my initial skepticism was replaced with gratitude for the team's efforts to turn a negative encounter into a positive one. For anyone hesitant to embark on their eyewear journey, I encourage you to give tortoiseandblonde.com a chance. Embrace the journey, be vocal about your preferences, and trust in the transformative power of exceptional customer service.Dangerous customer support
My overview for tortoiseandblonde.com Dangerous customer support. Pushy salesperson who saved making me attempt on glasses she picked out who charged me $85 further for premium lenses with out even asking if I needed them. Then after I went to select them up, I waited a half hour earlier than the man returned and stated he had been making a "private name". And solely after I found the glasses slid down my nostril each 5 seconds and could not be adjusted to suit higher did they inform me they cost a 35% restocking price. So I am caught with $230 glasses that do not match. Ought to have gone with Warby Parker.Unhealthy customer support
My evaluate for tortoiseandblonde.com Unhealthy customer support. Pushy salesperson who stored making me attempt on glasses she picked out who charged me $85 further for premium lenses with out even asking if I wished them. Then after I went to select them up, I waited a half hour earlier than the man returned and mentioned he had been making a "private name". And solely after I found the glasses slid down my nostril each 5 seconds and could not be adjusted to suit higher did they inform me they cost a 35% restocking payment. So I am caught with $230 glasses that do not match. Ought to have gone with Warby Parker.Unmatched Quality and Service – $10 Off!
I can't express how delighted I am with my experience at Tortoiseandblonde.com. This New York eyewear brand has truly set the bar high with their exceptional service and top-notch products. Their pop-up shop at Urban Outfitters in NYC is not just a store; it's an experience. The staff's expertise and efficiency in handling prescriptions and shipping are unparalleled. Evan Weisfeld's innovative approach to eyewear shopping is commendable. The seamless process of getting your glasses with prescription and shipping within days is a game-changer. The collaboration with Urban Outfitters speaks volumes about their dedication to customer satisfaction. What sets Tortoise & Blonde apart is not just their competitive prices but also their outstanding customer service. The wide range of products ensures that there's something for everyone, and the savings of $10 on the first order is a cherry on top! I highly recommend checking out tortoiseandblonde.com for a premium eyewear shopping experience.Raving about Tortoise & Blonde for Unbeatable Service and Savings!
Having stumbled upon tortoiseandblonde.com, I had the pleasure of experiencing top-notch service coupled with fantastic discounts. This New York-based eyewear brand with its quirky slogan instantly caught my attention and left a lasting impression. The pop-up shop at Urban Outfitters in NYC was not just a store; it was an experience. I was amazed by the expertise of the eyewear staff and the convenience they offered. Unlike other retailers, Tortoise & Blonde not only provided a variety of glasses but also took care of prescription needs and shipping, all within a few days. The concept behind this collaboration with Urban Outfitters, as explained by co-founder Evan Weisfeld, showcased a strategic partnership that aimed to enhance customer experience. The brand's evolution from collaborations to a permanent setup is a testament to their commitment to innovation and customer satisfaction. Moreover, the competitive prices and exceptional customer service set Tortoise & Blonde apart in the eyewear market. The range of products offered at tortoiseandblonde.com is not only extensive but also priced competitively. The authenticity of the products and the overall shopping experience exceeded my expectations. I particularly appreciated the user-friendly website layout, making it easy to navigate and explore the available options. In conclusion, Tortoise & Blonde is a gem in the eyewear industry, offering a delightful blend of style, service, and savings. For anyone looking for quality eyewear at affordable prices, I highly recommend checking out their website. Plus, who wouldn't love saving an extra $10 on their first order? This is a deal not to be missed!An Unforgettable Eyewear Experience at Tortoise & Blonde
Offering more than just trendy eyewear, Tortoise & Blonde's pop-up shop in NYC elevates the shopping experience to a whole new level. As a passionate customer, I can attest that their staff of eyewear experts goes above and beyond to ensure your satisfaction. Unlike other eyewear retailers, Tortoise & Blonde simplifies the process by handling everything from purchasing to prescription fulfillment, delivering your customized glasses within a mere three to five days. Co-founder Evan Weisfeld's dedication to innovation shines through the brand's successful collaborations with Urban Outfitters, leading to the creation of this exceptional retail concept. The seamless integration of style and functionality sets Tortoise & Blonde apart, offering competitive prices without compromising on quality. Their wide range of products provides options for everyone, making it a one-stop-shop for all eyewear needs. What truly sets Tortoise & Blonde apart is their outstanding customer service. The team's commitment to excellence ensures a smooth and enjoyable shopping experience, leaving customers feeling valued and satisfied. If you're seeking premium eyewear at unbeatable prices, look no further than tortoiseandblonde.com. Take advantage of the opportunity to save $10 on your first purchase by clicking right here: bit.ly/1nZvXHx. Experience eyewear shopping like never before with Tortoise & Blonde - it's an opportunity you won't want to miss!No Results Found
We have found 0 results for your selection. Try to change the filters or criteria to see the results.
{{{headline}}}
{{{reviewBody}}}Introduction
Tortoise and Blonde is an online eyewear retailer that offers a wide range of stylish and affordable prescription glasses and sunglasses for men and women. With a focus on providing high-quality and fashionable eyewear, this brand has gained a reputation for delivering trendy frames without compromising on vision correction.
Pros and Cons
- Pros:
- 1. Wide selection of trendy frames
- 2. Affordable pricing
- 3. High-quality prescription lenses
- 4. Easy-to-use website
- Cons:
- 1. Limited virtual try-on options
- 2. Occasional delays in shipping
User Experience
Navigating Tortoise and Blonde's website is a breeze. The neatly categorized sections make it effortless to find the perfect pair of frames. The website is intuitive, providing a smooth and enjoyable browsing experience for users of all ages and technical abilities.
Pricing and Value for Money
Tortoise and Blonde excels in offering affordable eyewear options. With prices ranging from $95 to $195, customers can obtain stylish and high-quality frames without breaking the bank. The value for money is exceptional, considering the durability and craftsmanship of each pair of glasses.
Customer Service
Tortoise and Blonde places great emphasis on customer satisfaction. Their dedicated support team promptly addresses inquiries and concerns, ensuring a hassle-free shopping experience. Whether customers have questions about frame selection or need assistance with prescription details, their customer service representatives are knowledgeable and helpful.
Product Quality and Selection
Tortoise and Blonde is renowned for offering eyewear made from top-notch materials. The frames are sturdy, ensuring longevity. Additionally, the prescription lenses are of exceptional quality, guaranteeing clear vision. With a wide variety of styles, colors, and sizes, customers can find frames that perfectly suit their individual fashion preferences.
Website Usability
The Tortoise and Blonde website is designed with users in mind. The clean and minimalist layout makes it easy to navigate and find desired frames quickly. The virtual try-on feature enables customers to visualize how the glasses will look on them before making a purchase. The responsive design ensures a seamless experience across various devices, including desktops, tablets, and smartphones.
Returns and Exchanges
Tortoise and Blonde understands that sometimes frames might not meet customers' expectations. They offer a hassle-free return and exchange policy within 30 days of purchase. Customers can rest assured that if a frame doesn't fit correctly or doesn't match their desired style, they have the option to return or exchange it without any additional fees.
Promotions and Discounts
Tortoise and Blonde frequently runs promotions and offers discounts to their customers. From seasonal sales to exclusive discounts for newsletter subscribers, there are numerous opportunities to save money on their eyewear collection. They ensure that customers receive the best value for their investment.
Reputation
Tortoise and Blonde enjoys a solid reputation within the eyewear industry. With years of experience and a satisfied customer base, they have established themselves as a reliable and trustworthy brand. Their commitment to delivering stylish frames and excellent customer service has garnered positive reviews from customers and industry experts alike.
Payment Options
Tortoise and Blonde offer a range of secure payment options, including major credit cards, such as Visa, MasterCard, and American Express. They also accept payments through PayPal, providing customers with additional convenience and peace of mind.
Loyalty Programs
Tortoise and Blonde does not currently offer a loyalty program. However, they compensate for this by consistently offering competitive prices and valuable promotions to their customers. Although a loyalty program would be a welcome addition, their pricing structure already ensures customer loyalty.
Customer Reviews
Customer reviews of Tortoise and Blonde are overwhelmingly positive. Customers praise the quality of their products, the affordability of their frames, and the friendly and efficient customer service. Many reviewers appreciate the trendy designs and the ease of finding frames that suit their personal style. Overall, customers highly recommend Tortoise and Blonde for those in search of fashionable eyewear at reasonable prices.
Community Involvement
Tortoise and Blonde actively engage in community involvement initiatives. They collaborate with various charitable organizations and donate a portion of their profits to support causes related to eye care and visual health. Through their involvement, they demonstrate a commitment to making a positive impact beyond the eyewear industry.
Shipping and Costs
Tortoise and Blonde offer worldwide shipping. In the United States, standard shipping is free, while expedited shipping options are available at an additional cost. International shipping rates vary depending on the destination. The brand strives to deliver orders promptly; however, occasional delays may occur due to unforeseen circumstances.
When ordering from Tortoise and Blonde, customers can expect transparent and reasonable shipping costs, ensuring that their eyewear reaches them in a timely manner.
In conclusion, Tortoise and Blonde impresses with its wide range of fashionable and affordable eyewear. With an easy-to-use website, exceptional customer service, and high-quality products, this brand delivers value for money. Whether customers seek prescription glasses or sunglasses, Tortoise and Blonde ensures a seamless shopping experience, making them a reputable and trusted online eyewear destination.