Users Voice for Totes

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Review article published on: 28 Nov 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 1.7 2.7 4.8 5 3.3
Feb 2023 5 5 3 5 1.8 5
Mar 2023 5 5 5 5 5 5
Line Chart for Rating of peer stores

Detailed Totes Review by

Introduction is a popular e-commerce website that offers a wide range of products, including rain gear, umbrellas, and winter accessories. The website was founded in 1924 and has since become known for its high-quality products and excellent customer service.

Pros and Cons

  • Extensive range of products
  • High-quality and durable products
  • Frequent promotions and discounts
  • Easy returns and exchanges
  • Excellent customer service
  • Higher prices compared to some competitors
  • Limited selection for some products
  • No loyalty program

User Experience

The website's interface is user-friendly and easy to navigate. Visitors can easily browse through products and filter them based on various parameters such as price, color, and rating. The website also loads quickly, which ensures a smooth browsing experience.

Pricing and Value for Money offers products at a higher price point when compared to some competitors. However, the high-quality and durability of products can make them worth the investment. The website also frequently offers promotions and discounts, which can help customers save a significant amount on their purchases.


Some popular alternatives to include:
  • The North Face
  • Columbia
  • Patagonia
  • LL Bean

Customer Service has an excellent customer support team that is available to assist customers with their queries and issues. The support team can be reached via email, phone, or live chat. Customers can also track their orders and receive updates on their purchases via the website.

Product Quality and Selection offers a wide range of high-quality products. The products are durable and designed to withstand harsh weather conditions. However, the selection for some products, such as winter accessories, is somewhat limited.

Website Usability

The website is user-friendly and easy to navigate. The interface is clean, and the website structure is well-organized. The website's search function is also highly effective, which ensures that customers can find products quickly and easily.

Returns and Exchanges

Customers can easily return or exchange products purchased on The website offers a hassle-free return policy with a 30-day return window. Customers can initiate returns or exchanges by contacting the support team or filling out the online form available on the website.

Promotions and Discounts frequently offers promotions and discounts on its products. Customers can take advantage of these offers and save money on their purchases. The website also has a dedicated sale section that features discounted products.

Reputation has an excellent reputation for its high-quality products and outstanding customer service. The website has received numerous positive reviews and ratings from customers on various platforms.

Payment Options accepts multiple payment methods, including credit and debit cards, PayPal, and Apple Pay. Customers can choose the payment method that is most convenient for them.

Loyalty Programs does not currently offer a loyalty program. However, customers can still take advantage of the website's frequent promotions and discounts to save money on their purchases.

Customer Reviews

Customers have widely praised for its high-quality products and excellent customer service. The website has received numerous positive reviews, with many customers stating that they would recommend the website to their friends and family.

Community Involvement is involved in various community initiatives and events. The website regularly partners with local organizations and charities to support various causes.

Shipping and Costs offers free standard shipping on all orders over $50. Customers can also choose expedited shipping for an additional fee. The website ships products to the US and Canada. The shipping charges for customers outside these regions vary based on the location.


Overall, is an excellent e-commerce website that offers high-quality and durable products. The website has an excellent reputation for its outstanding customer service and easy return policy. Although the prices may be higher compared to some competitors, the frequent promotions and discounts available on the website can make the products more affordable for customers.