Reviewer Name: C
Review Submission Date: 2022-12-21
Review Title: Unfortunately there are no minus stars
Review Description: Unfortunately there are no minus stars. Tous shop l’illa diagonal Barcelona - 2 days before Xmas 2 shop assistants highly unpleasant but oh soooo slow - 45 min wait to discover the product they said they had in stock is not really in stock. The worst client service ever - tous wake up and fire these morons there are plenty of hard working people that are actually willing to do the job
Reviewer Name: Wendolinne Bueno
Review Submission Date: 2022-11-25
Review Title: Horrible customer service
Review Description: Beautiful jewelry, but very horrible client and delivery service. The delays on deliveries are insane, and they never resolve issues quickly. I got the wrong product, now I have to wait for about 2 weeks to get the right one.
Reviewer Name: Marie Gallinar
Review Submission Date: 2022-10-25
Review Title: The Customer Service is Terrible and so is the Sweet Dolls Elastic Bracelet
Review Description: My daughter received the Sweet Dolls Elastic Bracelet as a gift. She wore it to dinner the evening she received it and it fell off of her wrist. The mechanism which keeps the bracelet closed was defective. I was told at the Dadeland store to contacted Sorena, the manager. She took no responsibility. I asked her multiple times via email to please provide her supervisor's email, and she ignored my request.
Reviewer Name: Adriana Fok
Review Submission Date: 2022-10-11
Review Title: WORST customer service
Review Description: The WORST customer service. I contacted them on various platforms needing help with a repair (the ring I purchased lost a diamond less than 1 month after purchase). No response via email, have chased and followed up only to receive a generic email saying they were 'working on it'. Then tried to call the hotline and was hung up on twice.
Reviewer Name: Vanessa Alvarez
Review Submission Date: 2022-08-14
Review Title: It has very good packaging service
Review Description: It has very good packaging service, everything looks very nice. shipping is fast. I loved.
Reviewer Name: Chiara
Review Submission Date: 2022-06-23
Review Title: Is that bad that even one star is too…
Review Description: Is that bad that even one star is too much for them. I have been a customer for 11 years. Your Uk customer website chat is a shame for the business. Laila and Ana are rude and argumentative. Not helpful, they are just the worst sort of people to be working for customer service. Train them or just get rid
Reviewer Name: Victoria Juan
Review Submission Date: 2022-06-02
Review Title: No receiving my order and no customer service
Review Description: I ordered online and they mention the good was out of delivery, but ups said they never received the drop of from tous. I can’t file claim to UPS because they didn’t receive anything from tous to shop to me. And tous side I can’t reach to customer service. No phone picked no email respond. This place is a scam, avoid shopping from Tous
Reviewer Name: Barbara Long
Review Submission Date: 2022-05-09
Review Title: Paid for 14k gold but received gold plated
Review Description: I ordered the 14k gold hold necklace with 47/100" ring. The price was $510 which means it should be 14k solid gold. They also sell a gold plated one for much cheaper, which looks like is what I received. It's a scam. The chain is so thin that it knots up very easily. It's brassy looking. Don't buy anything online from them.
Reviewer Name: Laelanie Larach
Review Submission Date: 2022-03-17
Review Title: Lovely jewelry and the place is…
Review Description: Lovely jewelry and the place is gorgeous!
Reviewer Name: Nevine Abdelsalam
Review Submission Date: 2022-01-30
Review Title: Even 1 star is too much for them,bad…
Review Description: Even 1 star is too much for them,bad quality products,they fooled me in tous Riyadh I bought golden earrings which i asked the employees there that i want real gold one not plated and she gave my one with diamonds i payed 1000$ for them after 6 months I noticed imy ears get itchy when i put them on then I took them off I found color change that’s why it causes allergy because it’s not real gold it looks like copper now,this is called cheating,this is the worst company ever.