Users Voice for Towerhousewares

18% users rated Terrible
2% users rated Poor
1% users rated Average
2% users rated Very Good
77% users rated Excellent
Pie Chart Review Representation for Towerhousewares
Towerhousewares Overall rating
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User Interface
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Review article published on: 21 Jan 2023

Last updated by on 21 Jan 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 5 4.7 4.3 4.7 2.5 3.9
Nov 2022 5 4.2 2.4 4.5 3 4.1
Dec 2022 3.5 5 5 5 5 5
Jan 2023 5 3.3 1.7 4.1 5 3
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Detailed Towerhousewares Review by

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Recommended by 641+ verified customers on Trustpilot

'Very Good'
Based on 641 reviews

Towerhousewares Recent User Reviews

User Rating

5 stars

66

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Reviewer Name: Andrew Holloway

Review Submission Date: 2023-01-09

Review Title: An iron purchased 14 months ago stopped…
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Review Description: An iron purchased 14 months ago stopped working.Tower were very helpful and after sending pictures they immediately forwarded a replacement as item was within extended 3 year warranty and original invoice had been kept.Special thanks to Meghan.

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Reviewer Name: Lorraine Bradford

Review Submission Date: 2023-01-08

Review Title: Unprofessional Customer Service
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Review Description: I emailed Tower to inform them my new dual air fryer had all four rubber corner fittings missing from one of the plates. (The fittings hold the plates in place inside drawer) They suggested I scrunch up some pieces of tin foil in place of the missing rubber corner fittings. I am disgusted by their attitude. An absolute joke.

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Reviewer Name: Mrs Susan Lawson

Review Submission Date: 2023-01-08

Review Title: I bought the 5 programme 11 litre…A little disappointed
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Review Description: I bought the 5 programme 11 litre vortex, it is bigger than I anticipated, not happy with panel of buttons it is very hard to actually turn it on, cannot switch off to finish early, have not used any preset menu"s but have successfully cooked a full english breakfast including hash browns and fried eggs. On hindsight I would not have bought this model I would have gone for the manual model, have now ordered the cook book, and have just put in some braising steak so we await the results

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Reviewer Name: J Thomas

Review Submission Date: 2023-01-07

Review Title: My kettle broke in days
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Review Description: My kettle broke in days. Emailed C Service, lengthy delays in reply, had to produce ‘evidence’ before they said they would replace it but have been waiting one month for the replacement! Terrible customer service- have ignored my request for refund and still no kettle from them. I would highly recommend you go elsewhere.

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Reviewer Name: Gary laffey

Review Submission Date: 2023-01-07

Review Title: I have posted 3 reviews about tower
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Review Description: I have posted 3 reviews about tower, sent about 20 email to them, still can not get what I need, they should carry spares for 2 years, but you and get them, there customer service is a waste of time, all I get is they waiting for stock to come in, know they just saying that in hope I go away, but others need to know poor they are

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Reviewer Name: John Morris

Review Submission Date: 2023-01-07

Review Title: Brilliant then failed!!!!
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Review Description: Brought duel basket air fryer model t17096bm 16th December 2022..working fine then the fans just stopped,heat element works but both fans dead.Disappointing as paid over 100 pounds for it to fail within a month..

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Reviewer Name: Watty

Review Submission Date: 2023-01-05

Review Title: Tower dual drawer airfryer draw front…
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Review Description: Tower dual drawer airfryer draw front completely broken off Trying to contact tower but can't get an answer 2 e mails sent and nothing back !!!! Not happy

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Reviewer Name: Julie Carver

Review Submission Date: 2023-01-04

Review Title: Absolutely excellent service from…
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Review Description: Absolutely excellent service from Tower. Sam has been exceptional &Went above & Beyond to sort out the problem that I had. The part arrived within days. Cannot fault Tower one bit

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Reviewer Name: kev

Review Submission Date: 2023-01-04

Review Title: Cant speak to tower on the phone…
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Review Description: Cant speak to tower on the phone apparently they are so popular they are dealing with other customers, sent 2 e-mails and had no response, i need to make a claim for air fryer which the rotisserie function has stopped working

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Reviewer Name: Nicola Cudlip

Review Submission Date: 2023-01-04

Review Title: Faulty ...Tower Dual Airfryer…
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Review Description: I purchased a Tower Dual Airfryer T17100. From day one error E1 has displayed and basket 2 would not work. I have emailed 12 times as the contact number cuts you off or won't connect you. I want a full refund as this is not a good company and products are faulty.