Users Voice for Toyuniverse

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Toyuniverse Overall rating
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Review article published on: 19 Apr 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 1.5 1 3.3 3 3.4
Feb 2023 5 5 5 5 5 5
Mar 2023 5 5 5 5 5 5
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Detailed Toyuniverse Review by


Toy Universe is an Australian-based online toy store that offers a diverse range of toys, games, and puzzles for kids of all ages. Founded in 2011, the company has established itself as a reliable name in the online toy retail space, with a focus on providing affordable and high-quality products.

Pros and Cons

  • offers a vast selection of toys, games, and puzzles to choose from.
  • Products are well-categorized and easy to navigate.
  • The website offers excellent discounts and promotions throughout the year.
  • Free shipping is available for orders over $99.
  • The website can be a bit slow to load, especially during high traffic times.
  • Some products may be more expensive than other online retailers.

User Experience has a user-friendly interface designed to offer a seamless browsing experience to its customers. The website is easy to navigate, with clear categories and filters that help users narrow down their choices. The search function is also quite effective, allowing users to search for products by name or category. The product pages are well-designed, with detailed descriptions and multiple images that give users a clear idea of what they are buying.

Pricing and Value for Money offers competitive pricing, with many products priced below their competitors. The website also features regular sales and discounts, offering great value for money to its customers.

Alternatives competes with other online toy retailers in the Australian market, such as Kidstuff, Myer, and Target. However, Toy Universe stands out due to its vast selection of products, competitive prices, and excellent customer service.

Customer Service

Toy Universe offers excellent customer service, with a dedicated team available via phone or email to help customers with any queries or issues they may have. The website also has a comprehensive FAQ section that covers a range of common questions.

Product Quality and Selection offers a diverse range of toys, games, and puzzles from some of the world's leading brands. The products are of high quality, with a strong emphasis on safety and durability. The website offers a comprehensive selection of products that caters to kids of all ages, ranging from infants to teenagers.

Website Usability is well-designed, with an intuitive interface that is easy to navigate. The website is optimized for both desktop and mobile devices, ensuring a seamless browsing experience across all devices.

Returns and Exchanges offers a 100-day return policy, allowing customers to return products if they are not satisfied with them. The products must be in their original packaging and in a resellable condition. Customers are responsible for the cost of return shipping.

Promotions and Discounts offers regular promotions and discounts throughout the year, including sales, clearance events, and bundle deals. The website also offers free shipping for orders over $99.


Toy Universe has a strong reputation in the Australian toy retail industry, with many positive reviews from satisfied customers. The company prides itself on offering high-quality products and excellent customer service.

Payment Options accepts a range of payment options, including credit cards, PayPal, and Afterpay.

Loyalty Programs does not currently offer a loyalty program, but it does offer regular promotions and discounts to its customers.

Customer Reviews features customer reviews on its website, allowing potential customers to read about the experiences of others before making a purchase. The website also has a strong presence on social media, with many satisfied customers leaving positive reviews.

Community Involvement

Toy Universe is actively involved in its local community, supporting various charities and community initiatives throughout the year.

Shipping and Costs offers free shipping for orders over $99. Shipping costs for orders under $99 vary depending on the size and weight of the package. The website ships to most locations within Australia, with delivery times varying from 2-10 business days depending on the delivery location.