Users Voice for Tp-link

86% users rated Terrible
1% users rated Poor
0% users rated Average
2% users rated Very Good
11% users rated Excellent
Pie Chart Review Representation for Tp-link
Tp-link Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 22 May 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 5 4.4 4.1 4.5 3.9 1
Dec 2022 1.6 5 5 5 5 5
Jan 2023 5 4.1 3 4.1 3.1 4.9
Feb 2023 1.7 5 5 5 5 3
Mar 2023 1.8 5 5 5 5 5
Line Chart for Rating of peer stores

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Detailed Tp-link Review by

Introduction

tp-link.com is a leading provider of networking devices and accessories. The company offers a wide range of products, including routers, switches, modems, and other networking solutions. Founded in 1996, tp-link.com has become a preferred brand among consumers worldwide. With its affordable pricing, excellent quality, and reliable customer service, it has earned a reputation as a trusted provider of networking equipment.

Pros and Cons

Pros:
  • Affordable pricing
  • Excellent quality
  • Easy to use website
  • Reliable customer service
  • Wide range of products
Cons:
  • Product selection can be overwhelming
  • Some products may have compatibility issues
  • Shipping costs can be high

User Experience

The tp-link.com website is user-friendly and easy to navigate. The product descriptions and specifications are clear and concise, making it easy to choose the right product for your needs. The website design is simple and intuitive, making it easy to find what you're looking for.

Pricing and Value for Money

tp-link.com offers unbeatable prices for its products. The prices are competitive with other brands in the market. The company provides excellent value for money with its high-quality products and reliable customer service.

Alternatives

Other brands that offer networking solutions include Cisco, Netgear, and D-Link. However, tp-link.com is unique in that it offers high-quality products at an affordable price point, making it a preferred choice among consumers.

Customer Service

tp-link.com offers excellent customer service. The company provides a 24/7 phone support service for all its products. The customer service representatives are knowledgeable and helpful, providing quick solutions to any issues you may encounter.

Product Quality and Selection

tp-link.com offers a wide range of networking products, including routers, switches, modems, and other accessories. The products are of excellent quality, providing reliable and consistent performance. The company also offers a range of options for different budgets and needs.

Website Usability

tp-link.com has a user-friendly website design. The website is simple, intuitive, and easy to navigate. The product descriptions are clear and concise, making it easy to choose the right product for your needs.

Returns and Exchanges

tp-link.com offers a 30-day return policy on its products. If you are not satisfied with your purchase, you can return it for a refund or exchange within 30 days of the purchase date.

Promotions and Discounts

tp-link.com offers promotions and discounts on its products throughout the year. You can check the website or subscribe to the company's newsletter to stay up-to-date on the latest deals and promotions.

Reputation

tp-link.com has an excellent reputation for providing high-quality networking products at an affordable price point. The company has earned a loyal customer base with its reliable products and excellent customer service.

Payment Options

tp-link.com accepts a range of payment options, including credit cards, PayPal, and bank transfer.

Loyalty Programs

tp-link.com does not have a specific loyalty program for its customers. However, the company offers promotions and discounts throughout the year, which can help you save money on your purchases.

Customer Reviews

tp-link.com has numerous positive customer reviews, praising the company's products, service, and affordability. The company consistently receives high ratings and positive feedback from its customers.

Community Involvement

tp-link.com is actively involved in the community through its charitable programs and initiatives. The company supports various causes, including education, health, and environmental sustainability.

Shipping and Costs

tp-link.com offers free shipping on all orders over $49.99 within the United States. Shipping costs for orders under $49.99 vary depending on the destination and shipping method. International shipping is also available, with shipping costs varying depending on the destination and shipping method. In conclusion, tp-link.com is a trusted provider of networking solutions, offering high-quality products at an affordable price point. The company provides excellent customer service and has a loyal customer base. With its user-friendly website design and wide range of products, tp-link.com is an excellent choice for anyone in need of networking solutions.

Tp-link Recent User Reviews

User Rating

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Reviewer Name: Nigel

Review Submission Date: 2023-02-01

Review Title: Non-existant customer service.
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Review Description: Non-existant customer service.For, a supposedly reputable company, their customer service is appalling!Lost two tiny screws on the SD card cover for the C320WS CCTV camera. Asked to buy some replacement screws, but they are just not interest! Said not in stock so cannot help!

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Reviewer Name: Mladen Miki?

Review Submission Date: 2023-02-01

Review Title: Terrible company and products.
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Review Description: Terrible company and products.Bought a 300 Euro router and couldnt find and setup URL filtering. Their tutorials are outdated and not accurate. Contacting support was a pain. Reading other reviews I might have seem to made 2 big mistakes buying two products of them.

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Reviewer Name: Furious G

Review Submission Date: 2023-01-28

Review Title: Dreadful customer service
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Review Description: Dreadful customer service. Completely ignore warranty laws and have their own interpretation which basically boils down to "We'd like to help you but we won't, just buy the item again"!

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Reviewer Name: MUSTAFA AYDIN

Review Submission Date: 2023-01-21

Review Title: I bought a C210 camera less than a year…
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Review Description: I bought a C210 camera less than a year ago and now somehow it stopped working. I contacted their customer service and they are making me pay for their garbage to return.

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Reviewer Name: K Rock

Review Submission Date: 2023-01-19

Review Title: Worst customer service after the first…
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Review Description: Worst customer service after the first service call. In other words, if you have any issues after a month you won't get any help.

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Reviewer Name: George

Review Submission Date: 2023-01-17

Review Title: Couldn't get TP Link Extender working
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Review Description: Couldn't get TP Link Extender working. NO telephone number. Spent 30 mins on Chat - excruciatingly slow process - and the guy on the chat was technical at times and I felt he was bit condescending.... but couldn't get it to work... tried again in the afternoon. I have been on "number 1" position for about 25mins.... signing off.... might have to buy another brand...

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Reviewer Name: fforeigner

Review Submission Date: 2023-01-15

Review Title: The TP-Link lady /Agent was wonderful
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Review Description: The lady /Agent was wonderful, very polite , patient extremely knowledgeable, very good English I dont think it could be any better

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Reviewer Name: TAYAG/CLEA DAVID

Review Submission Date: 2023-01-14

Review Title: Winnie is excellent and very patient…
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Review Description: Winnie is excellent and very patient and very helpful and polite. Very knowledgeable and professional. I am happy that she resolved my issue. She stayed on the phone until we resolve the problem. Now I am happy my wifi is working well.

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Reviewer Name: Richard

Review Submission Date: 2023-01-13

Review Title: Support Line Reading Office
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Review Description: Called the support line in Reading 01183271135 for advice on new products.16 calls later gave up - standard message all lines are busy and then cut off.Worst customer service ever.0/10

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Reviewer Name: Jean Kearley

Review Submission Date: 2023-01-11

Review Title: V.poor customer service.
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Review Description: Rang the company after one deco unit stopped working. After running a few tests they said the unit was faulty & would be replaced. I was sent a different email address to contact, & a return number to quote. Why they could not do this, I don't know! No reply or acknowledgement was received, despite at least 3 emails being sent. More than a week later I had an email stating the deco would not be replaced.A total waste of time & very poor customer service.