Users Voice for Tracfone

86% users rated Terrible
1% users rated Poor
1% users rated Average
2% users rated Very Good
10% users rated Excellent
Pie Chart Review Representation for Tracfone
Tracfone Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 17 Nov 2019

Last updated by on 06 Mar 2023

"I am currently pursuing my Master's in English from the University of Delhi. My interests lie in editing, proofreading, and research."
Nov 2022 5 5 3.7 4.2 5 2.4
Dec 2022 1.1 5 5 5 1.6 5
Jan 2023 5 4.6 2.7 3.6 5 1.7
Feb 2023 1 5 5 5 1.7 5
Mar 2023 1 5 5 5 1.3 5
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Detailed Tracfone Review by

Introduction:

Tracfone.com is a prepaid wireless service provider that offers affordable plans with no annual contracts or credit checks. It has been providing wireless communication services in the United States since 1996 and is a subsidiary of America Movil, a global leader in telecommunications.

Pros and Cons:

Pros:
  • Flexible plans that can fit any budget
  • No annual contracts, credit checks, or overage fees
  • International calling options
  • Wide range of phones to choose from
  • Excellent network coverage and service reliability
Cons:
  • Limited data options compared to other carriers
  • Slower data speeds after data limits are reached
  • No unlimited data plans

User Experience:

Tracfone.com has a user-friendly website that allows customers to easily purchase phones, activate service, and manage their accounts. It also offers a mobile app for easy access to account information and features.

Pricing and Value for Money:

Tracfone.com offers a variety of plans starting at $15 per month with different options for talk, text, and data allowances. Additionally, it offers add-ons and international calling options. Overall, Tracfone.com provides good value for money, especially for those who don't use large amounts of data.

Alternatives:

Some alternative prepaid wireless service providers to Tracfone.com include:
  • Cricket Wireless
  • Straight Talk Wireless
  • Boost Mobile
  • Virgin Mobile

Customer Service:

Tracfone.com offers customer support through its website, mobile app, and phone. Customers can also access a comprehensive FAQ section to answer any questions they may have.

Product Quality and Selection:

Tracfone.com offers a wide range of phones to choose from, including budget-friendly options and high-end smartphones. It only offers phones that are compatible with its service, ensuring that customers get the best possible network coverage and service quality.

Website Usability:

Tracfone.com has a user-friendly website that is easy to navigate and provides customers with all the information they need to manage their accounts and purchase phones and plans.

Returns and Exchanges:

Tracfone.com offers a 30-day satisfaction guarantee for all phones and plans. If customers are not satisfied with their purchase, they can return it within 30 days and receive a full refund.

Promotions and Discounts:

Tracfone.com offers frequent promotions and discounts on phones, service plans, and accessories. Customers can also sign up for its email newsletter to receive exclusive offers and updates.

Reputation:

Tracfone.com has a good reputation for providing reliable service at an affordable price. It has also received positive reviews from customers for its excellent customer support.

Payment Options:

Tracfone.com accepts major credit cards, debit cards, and PayPal as payment options. Customers can also set up auto-refill to ensure their service is always active.

Loyalty Programs:

Tracfone.com offers a loyalty program called "Tracfone Rewards" that allows customers to earn points towards free service plans and exclusive discounts on phones and accessories.

Customer Reviews:

Customers have generally been satisfied with Tracfone.com's service, praising its affordability and reliable network coverage. However, some have expressed frustration with the limited data options and slower data speeds.

Community Involvement:

Tracfone.com has supported various charitable causes, including organizations that assist disadvantaged youth and provide disaster relief.

Shipping and Costs:

Tracfone.com offers free standard shipping on phone purchases. Customers can also choose expedited shipping for an additional cost. There are no additional fees or taxes on top of the listed plan prices.

Tracfone Recent User Reviews

User Rating

5 stars

18

1 stars

169

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Reviewer Name: JayJay Fredriksen

Review Submission Date: 2023-02-02

Review Title: Bad she was bad I can't see and keep asking for a # I could not find it
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Review Description: The person was not nice I may go to a phone place

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Reviewer Name: Nicole Williams

Review Submission Date: 2023-02-02

Review Title: TracFone is just a no
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Review Description: Sigh,I will not ever join TracFone again. horrible customer service and service is just bad. Works half the time. Took my money knowing that my phone was no longer compatible during their change over I guess......they can keep it. I'm moving on.

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Reviewer Name: Patty Martinez

Review Submission Date: 2023-01-31

Review Title: They deactivated my minutes when I…
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Review Description: They deactivated my minutes when I changed my phone number. They said this normally does not happen, but her "tool" would not allow her to verify the 3,000 minutes I have remaining so my account shows zero. She said someone will call me back when her "tool" is updated.

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Reviewer Name: TT

Review Submission Date: 2023-01-26

Review Title: CS with tracfone is beyond BAD!!
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Review Description: Customer service with tracfone is SO BAD!! Rommel is the WORST rotten SOB ever. Rude, unwilling to help in any way. Took my money and left me crying. Tracfone takes advantage of and steals from senior citizens. Can't say enough bad about this company. NEVER do business with them.

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Reviewer Name: Amy

Review Submission Date: 2023-01-26

Review Title: DO NOT USE THIS SERVICE!
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Review Description: DO NOT USE THIS SERVICE!! This service is a joke. please do not waste your time or money. It is impossible to get any help. They want you to text different numbers in order to do anything. The agents on the chats do not know anything. The website is terrible. The customer support number is terrible.

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Reviewer Name: ginger smith

Review Submission Date: 2023-01-21

Review Title: Customer service rude..
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Review Description: Customer service is extremely rude... continuously talking over me when I tried to respond to the question that was asked.. then placed on hold multiple times..

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Reviewer Name: Darren N.

Review Submission Date: 2023-01-19

Review Title: I purchased their phone and used their…
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Review Description: I purchased their phone and used their service for over a year but on a different device and they still would not unlock the device after that time period because I did not use the original device with the service.

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Reviewer Name: Phillip Ingram

Review Submission Date: 2023-01-19

Review Title: Horrible customer service
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Review Description: Horrible customer service. It has taken 5 calls to get partial answers to problems. Each CSR only provides limited info, so it took 5 calls to get answer for my problem.

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Reviewer Name: Fredrick Jones

Review Submission Date: 2023-01-17

Review Title: I got a TracFone as a part of my…Affordable Connectivity plan
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Review Description: I got a TracFone as a part of my Affordable Connectivity plan. For a month or so everything was okay, until I was prompted to do some sort of system update. After the update all my calls have been sent to voicemail directly and I have NO IDEA that anyone called because it's giving a message that my voicemail isn't set up (which it is). There's no way to get thru to Customer service and the chat feature is also confusing. Save yourself a hassle and RUN FAR and FAST away from TRACFONE A.S.A.P. Thank me later.

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Reviewer Name: Erika

Review Submission Date: 2023-01-15

Review Title: Bootleg company
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Review Description: If I could give a zero I would. The customer service reps are rude. They will not unlock my phone that is paid for and then when I call to try to unlock it they said I have to get a plan arrive for 30 days and then they will unlock it. I see why everyone hate this service. Verizon is way better