Transunion Reviews

Voted Terrible (2/5)

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20 Reviews

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Turning Misfortune into Opportunity

When I decided to check my credit score on transunion.com, I was met with frustration and disappointment. After entering my credit card information, I received an error message claiming that my details were incorrect. To add insult to injury, I discovered that I had been charged twice for this failed transaction. My hopes of accessing my credit score were dashed, and I braced myself for the arduous task of navigating through a labyrinth of customer service calls to resolve the issue. As if the situation couldn't get any worse, I was confronted with apathetic customer service representatives who offered little empathy or assistance. One representative nonchalantly informed me that their internal systems were down, leaving me to wonder why I had been transferred internally if this was the case. The irony of being charged despite being told that my card information was unacceptable was not lost on me. I couldn't help but question how a company entrusted by the federal government to provide accurate credit reports could mishandle such a fundamental process. Despite the frustration and disbelief, I refused to let this setback define my experience. I persevered through the challenging conversations and multi-layered frustrations, determined to turn this misfortune into an opportunity. I sought resolution with the unwavering belief that every problem contains the seeds of opportunity, and this ordeal would not be an exception. After enduring what seemed like an endless series of calls, I finally found a dedicated customer service agent who genuinely cared about my predicament. Their commitment to addressing my issue restored my faith in the company and reaffirmed my belief in the power of genuine customer service. Through their unwavering support, I not only found a resolution to my problem but also discovered a glimmer of hope within the shadows of my initial disappointment. In the end, what could have been a discouraging encounter transformed into a testament of resilience and the remarkable potential for positive transformation. My journey with transunion.com may have begun with frustration and skepticism, but it culminated in a renewed trust and a profound appreciation for those who go above and beyond to make things right.

Do not use this company

A Disheartening Experience with Transunion.com I am writing this review on behalf of Mr. Matthews, who has encountered significant challenges with Transunion.com. Due to his disability, Mr. Matthews has faced numerous obstacles in attempting to file a complaint about the company's South African staff. The background noise during customer service calls, including the sounds of children and dogs, has exacerbated his already difficult situation. Despite our efforts to assist him in logging a complaint in August 2023, we have yet to receive any response from Transunion.com. The insensitivity displayed by the company's staff is particularly disheartening. Rather than addressing Mr. Matthews' concerns with the gravity they deserve, they have chosen to dismiss his grievances and even resort to laughter. This lack of empathy and professionalism has only added to the distress and frustration experienced by Mr. Matthews. As a result of this regrettable interaction, Mr. Matthews has been left feeling unheard and disrespected by Transunion.com. His efforts to seek resolution have been met with indifference and apathy, further compounding the challenges he faces as a result of his disability. It is deeply disappointing to witness such disregard for a customer's legitimate grievances, especially in a context where compassion and understanding should be paramount. The failure to address Mr. Matthews' concerns not only reflects poorly on the company's commitment to customer service but also highlights a concerning lack of empathy within the organization. In conclusion, the treatment Mr. Matthews has received from Transunion.com's South African staff has been nothing short of distressing and unprofessional. It is my hope that this review serves as a call to action for the company to reevaluate its customer service practices, ensuring that all customers, regardless of their circumstances, are treated with the respect and dignity they deserve.

This company is totally incompetent

**A Frustrating Experience with Transunion: My Honest Review** I recently had an unfortunate experience with Transunion that I feel compelled to share. Over the past three years, I have encountered ongoing issues with their website, specifically related to the ineffective functioning of their credit freeze status feature. This persistent problem has led me to question not only their competence but also their right to oversee and monitor our credit profiles. While dealing with Equifax and Experian has proven to be relatively straightforward, my interactions with Transunion have been nothing short of exasperating. More specifically, the process of lifting a freeze with Transunion has been needlessly complex and time-consuming, often taking over an hour to navigate. The stark contrast between the ease of lifting a freeze with the other major credit bureaus and the cumbersome nature of the process with Transunion has left me puzzled and frustrated. One of the most disappointing aspects of this ordeal has been the company's apparent inability to address and resolve these ongoing issues, which has only served to exacerbate my frustration. As a consumer, I expect a certain level of reliability and efficiency when dealing with matters as crucial as credit monitoring and freezes. Unfortunately, my experience with Transunion has fallen well short of these expectations. In conclusion, my encounters with Transunion have been characterized by inefficiency, frustration, and a lack of responsiveness. As a customer, this has left me questioning the company's commitment to providing a seamless and user-friendly experience. I sincerely hope that Transunion will take steps to address these issues and improve their services for the benefit of their customers.

Resolving Credit Inaccuracies with TransUnion: A Personal Journey

As a conscientious individual striving to maintain a good credit standing, my ongoing battle with inaccuracies on my TransUnion credit report has been a frustrating ordeal. Initially, I grappled with the aftermath of paying off all my debts several months prior, endeavoring to ensure that my credit report accurately reflected this positive change. However, my efforts were consistently thwarted by TransUnion's refusal to acknowledge the validity of my documentation and statements. Undeterred, I persisted in my attempts to rectify the inaccuracies, engaging in a series of phone calls and disputes in a valiant effort to convey the truth of my financial status. Regrettably, each encounter with the bureau left me exasperated, as my meticulous documentation was routinely dismissed as inaccurate, while TransUnion obstinately clung to their own version of the information. The sheer frustration of encountering such unwavering resistance, despite providing irrefutable evidence of my improved standing, left me disillusioned and disheartened. It was profoundly disconcerting to witness the discrepancy between my own records, which portrayed a positive financial standing, and the unyielding stance of TransUnion, espousing an entirely contradictory narrative. My exasperation peaked as I grappled with the incongruity between my diligent efforts to maintain good standing and the perceived indifference of TransUnion. The repeated dismissals and refusals to acknowledge the accuracy of my provided documentation underscored a disheartening lack of willingness to engage in an objective review of my case. Despite the relentless setbacks and the emotional toll of the protracted ordeal, I remained resolute in my pursuit of a fair and accurate credit report. Every interaction with TransUnion reinforced my determination to bring about a just resolution, and I remained undeterred in my quest for a positive outcome. In conclusion, my experience with TransUnion has been a challenging journey, marked by persistent efforts to rectify credit inaccuracies. My unwavering commitment to ensuring the accuracy of my credit report in the face of continual resistance reflects my determination to navigate the complexities of the credit system. While the road to resolution has been fraught with obstacles, I am steadfast in my resolve to achieve a fair and just outcome, regardless of the adversities encountered along the way.

My Trouble with Accessing My Account on Transunion.com

My experience with Transunion.com has been absolutely terrible. For years, I have struggled with accessing my account due to difficulties with remembering my login information. The frustration of not being able to access crucial financial information added unnecessary stress to my life. Despite providing accurate security answers, the website would consistently reject them, claiming they were incorrect. One of the most exasperating aspects was the security questions. I found it perplexing when I was asked about any potential alternative last names. In my case, I have never had any other last names, making this a redundant and aggravating hurdle to navigate. After numerous unsuccessful attempts, I felt utterly disheartened and disillusioned with the company’s online platform. It seemed like an insurmountable task to gain access to my own financial records. This experience led to immense frustration and a sense of helplessness. As a customer, the inability to access my account due to these issues had a significant impact on my trust and confidence in Transunion.com. The lack of efficient support or alternative access methods only exacerbated the situation. Ultimately, this experience left me feeling disillusioned and dissatisfied with Transunion.com, and I hope for significant improvements in their user access process in the future.

Excellent Customer Service

Exceptional Customer Service Experience with TransUnion Credit Bureau I recently had the pleasure of experiencing exceptional customer service from the renowned TransUnion Credit Bureau, and I cannot help but share my positive encounter with their representative, Sarah Stones. Upon contacting TransUnion at 1-800-916-8800, I was promptly connected with Sarah, whose professionalism and deep understanding of the credit bureau's services were immediately evident. Her warm and accommodating demeanor instantly put me at ease, and I knew I was in good hands. Sarah's wealth of knowledge was truly impressive, and she took the time to attentively address all of my inquiries and concerns with precision and expertise. Her dedication to ensuring that I received the highest level of assistance did not go unnoticed, and I was genuinely impressed by her commitment to excellence. What struck me the most was Sarah's unwavering patience and willingness to go above and beyond to assist me. She exuded a genuine passion for helping customers and was instrumental in providing me with the solutions I needed. Her personalized approach made me feel valued as a customer, and I left the interaction feeling empowered and well-informed about my credit-related matters. In an age where exemplary customer service can be hard to come by, Sarah Stones stood out as a beacon of professionalism and courtesy. Her outstanding performance is a testament to TransUnion's commitment to hiring and retaining top-tier talent dedicated to delivering an unparalleled customer experience. I wholeheartedly extend my gratitude to Sarah Stones and the entire team at TransUnion for their unwavering commitment to customer satisfaction. My encounter with Sarah was more than just a positive experience—it was a reaffirmation of why TransUnion Credit Bureau is widely regarded as a leader in providing stellar customer service. Thank you sincerely, April 26, 2023 Mrs. Eileen D. Brown

From Frustration to Confusion: My Experience with TransUnion’s Credit Rating System

Let me share with you my disappointing experience with TransUnion, which I believe highlights some serious issues with their credit rating process. After opening a new current account with Santander and using the current account switching service, I was shocked to find that TransUnion had downgraded my credit rating. The frustrating part? When my old current account was eventually closed two weeks later, TransUnion failed to restore my original rating. What baffled me even more was the fact that my old account had an agreed overdraft facility, which I never even used. However, the new account didn't have this feature. This discrepancy led me to question the integrity of TransUnion's rating system. It felt as though they were making up the ratings as they went along, with no consideration for my actual financial position. This ordeal left me feeling not only frustrated but also confused about how TransUnion calculates and modifies credit ratings. It's disheartening to think that such an essential aspect of one's financial standing could be so seemingly arbitrary and disconnected from reality. I hope that my experience serves as a cautionary tale for others who rely on credit ratings to accurately reflect their financial status.

Resolving Credit Discrepancies with TransUnion

When I first encountered TransUnion, I was hopeful that their credit reporting services would provide accurate information and help me maintain my stellar credit score. However, I was dismayed to discover that the information they provided was inaccurate and damaging to my financial reputation. TransUnion erroneously reported that I had missed payments for gas bills, which came as a shock to me as I always made timely payments for all my expenses. After some investigation, I realized that the missed payments were actually attributed to a long-term tenant in a property that I own. It was disheartening to see my pristine credit score tarnished due to a situation that was beyond my control. The implications of TransUnion's error were significant, as my previously impeccable creditworthiness was now being questioned. This not only affected my ability to secure favorable interest rates on loans and credit cards but also cast doubts on my financial reliability. It was a frustrating realization that I would have to dedicate a considerable amount of time and effort to rectify this erroneous information. Despite my initial disappointment and frustration, I was determined to address this issue and restore the accuracy of my credit report. I reached out to TransUnion's customer support and explained the situation in detail. While I was disheartened by the inconvenience this had caused, I was hopeful that they would swiftly and effectively resolve this matter. In the process of rectifying this error, I found the resolution process to be time-consuming and involved. It required extensive documentation and communication with both TransUnion and the utility company in question. However, I remained persistent, knowing that the integrity of my creditworthiness was at stake. Ultimately, after diligent persistence and consistent follow-ups, TransUnion rectified the misinformation on my credit report. My account was updated to accurately reflect that the missed gas bill payments were attributed to the tenant, absolving me of any financial delinquency. While the process was arduous, the relief and satisfaction of having my credit report accurately represent my financial responsibility were immeasurable. In conclusion, while my initial experience with TransUnion was marred by erroneous information that negatively impacted my credit score, the eventual resolution of the issue highlighted their commitment to addressing discrepancies and upholding the integrity of credit reporting. This experience reinforced the importance of vigilance in monitoring and rectifying inaccuracies in credit reports and the invaluable role of responsible credit reporting agencies in safeguarding consumers' financial reputations.

Transunion should be investigated the…

After arriving at the website, I was met with a frustrating experience that left me questioning the efficacy and professionalism of TransUnion. Upon attempting to engage with the platform, it became evident that the company's infrastructure was not designed to accommodate individuals who value privacy. Being someone who consciously opts to limit public access to certain personal information, I encountered significant challenges. Astonishingly, my attempts to rectify this issue were met with condescension and dismissiveness from a customer service representative. Despite my best efforts to address the situation, the response I received was disheartening and unhelpful. I was essentially informed that the onus was on me to resolve the matter through written correspondence via postal mail. This archaic approach seemed out of touch with modern consumer needs and expectations, leaving me feeling ignored and marginalized. Compounding my frustration was the site's apparent malfunctioning, particularly in its handling of cookies. This oversight not only exacerbated my initial concerns but also cast doubt on the company's ability to maintain a functional and user-friendly online platform. In a last-ditch effort to seek resolution, I reached out via phone, only to be met with a convoluted automated system that seemed intent on directing me in endless circles. When I finally connected with a representative, language barriers further impeded the possibility of a meaningful exchange, adding to my growing exasperation. The culmination of these experiences left me visibly shaken and deeply dissatisfied. It's disheartening to have to endure such substandard treatment from a company entrusted with sensitive financial data. In reflection, I can't help but harbor a desire for my financial institution to consider aligning with a more customer-centric organization. One that prioritizes effective communication, values individual privacy, and upholds a commitment to providing genuine support rather than token gestures of assistance. In conclusion, my encounter with TransUnion was not only disappointing but also raised concerns regarding the company's dedication to consumer satisfaction. As the digital landscape continues to evolve, it's crucial for entities like TransUnion to adapt and enhance their services to better meet the diverse needs of their clientele. Hopefully, this feedback will prompt a reevaluation of their practices and a recommitment to delivering a more positive and inclusive customer experience.

I don’t even ask for their service

A Frustrating Encounter with TransUnion's Data Accuracy I recently had an unexpectedly exasperating experience with TransUnion.com that left me bewildered and frustrated. It all started when I discovered that they had my information from Natwest bank, which wouldn't have been an issue if the information they had wasn't completely wrong. Despite my active voter registration and consistent participation in elections, they had inaccurately marked my voting registration status. This prompted me to reach out to them, seeking to rectify this glaring error. However, what followed was a series of disappointing interactions that left me thoroughly dissatisfied. Upon contacting TransUnion through email and phone calls, I found myself in a bewildering situation. They seemed to evade taking responsibility, insisting that I should procure evidence from the local council to correct the misinformation – a task that should have been theirs to handle. Their reluctance to acknowledge their mistake and insistence that I do their job was not just unprofessional but also baffling. Adding insult to injury, the representative I spoke to seemed to be indifferent to my concern and blatantly lied about the situation. Despite laying out my genuine grievances and providing evidence to support my claims, they callously informed me that they were unable to update the erroneous details and that the misinformation would persist. This cavalier attitude and unwillingness to address their error left me feeling not just disrespected but also incredulous. What makes matters worse is the fact that I never even solicited their services. The audacity of expecting me to jump through hoops to correct a mistake that was entirely of their making was nothing short of an affront. It's alarming and disappointing that a company entrusted with individuals' sensitive financial data could display such a level of incompetence and disregard for accuracy. In conclusion, my encounter with TransUnion.com left me deeply disillusioned. Their lack of accountability, dismissive attitude, and disregard for data accuracy have not just tarnished their reputation in my eyes but have also eroded any semblance of trust I might have had in their services. I sincerely hope that they re-evaluate their approach to customer relations and take proactive measures to ensure the accuracy and integrity of the information they handle. As for me, I will definitely be seeking out alternative avenues for managing my financial data, and I urge others to approach TransUnion's services with caution based on my disheartening experience.

What scam is TransUnion playing talk…

Uncovering the Truth About TransUnion: My Eye-Opening Experience I recently had a deeply unsettling encounter with TransUnion that left me feeling violated and betrayed. After reaching out to a representative for assistance, I waited anxiously for a call back, only to be met with deafening silence for four excruciating days. When the call finally came, it was not the resolution I had hoped for. Instead, I was astounded to discover that the number provided in the message, 8005168800, led me straight into the clutches of a scam. How could a reputable company like TransUnion associate themselves with such deceitful practices? To compound the absurdity of the situation, the number that left the fraudulent message, 2084002014, was unmistakably linked to TransUnion. This horrifying realization led me to question the security of my private phone number. Was this a disturbing trend of TransUnion betraying the trust of its customers by carelessly dispersing their personal information? As I attempted to seek clarification from the company, I was met with absolute silence. It became abundantly clear that TransUnion was turning a blind eye to the concerns and grievances of its customers, a stark display of their utter disregard for accountability and responsibility. This alarming lack of regard for their customers' wellbeing left me exasperated. It's evident that TransUnion is unwavering in its apathy towards addressing the valid concerns of its patrons. My interaction with this company has exposed the distressing reality that they prioritize profit over the security and trust of the individuals they purportedly serve. The disregard for customer welfare displayed by TransUnion in the face of such negligence is a cause for serious concern. As I implore the government to take decisive action against this company, I urge anyone considering their services to think twice. In a world where privacy and security are paramount, entrusting TransUnion with such sensitive information is a risk I cannot, in good conscience, recommend anyone take. My hope is that others can learn from my disheartening experience and avoid the distress that comes with placing faith in a company that so blatantly disregards the well-being of its clientele.

Transunion

Transunion Review: Navigating the Maze of Customer Service Let me start by mentioning my experience with Transunion, which I found to be frustrating and convoluted. Initially, my attempts to resolve an issue by phone were met with a series of dead ends and lack of cooperation. Despite providing all necessary information for verification, I found myself going around in circles and not getting the information I needed. This led me to explore their online chat feature, which unfortunately turned out to be a more cumbersome experience. The rapid exchange of messages required to maintain the chat session became an unrealistic demand, leading to frequent disconnections and an overall inability to address my concerns effectively. The level of dissatisfaction I experienced led me to wonder about the competence and efficiency of the individuals overseeing the operations at Transunion. If I had the opportunity, I would rate them with a negative score, reflecting the immense frustration and inefficiency I encountered throughout the process. My sentiments towards the situation may not be complete without expressing the intense emotional response their service invoked. However, I do believe that my experience, although intensely negative, serves as a testament to the improvement that Transunion should consider implementing within their customer service practices. It is crucial for any organization to prioritize efficient and effective communication channels, as well as accommodating various communication preferences to ensure a seamless experience for all their clients. In conclusion, my experience with Transunion left me feeling disappointed and dissatisfied with the quality of service I received. I hope that my feedback can serve as a catalyst for positive change within the organization, improving the experiences of future customers who seek resolution and support through their customer service channels.

An Authentic Testimonial: Rectifying Credit Woes with Transunion.com

My experience with Transunion.com has been nothing short of frustrating. However, I am compelled to express my disappointment because I believe in the importance of honest feedback. When I first reached out to Transunion.com to rectify an error on my credit file, I had high hopes that the process would be straightforward. Unfortunately, this was not the case. Despite my numerous attempts to have my file updated, I was met with roadblocks at every turn. It seemed as though my pleas were falling on deaf ears, and I couldn't shake the feeling that something was amiss. It was disheartening to encounter such obstacles, especially when dealing with something as crucial as one's credit report. I couldn't help but feel that Transunion.com was not operating with the level of integrity and transparency that I had expected. The lack of progress and cooperation only served to fuel my apprehension, leading me to question their alignment with questionable entities. As my frustration reached its peak, I made the decision to take legal action against Transunion.com. This was not a step I took lightly, but I felt it was necessary to hold them accountable for their inaction and what I perceived as a disregard for their responsibilities. I was resolute in seeking justice and was prepared to take the matter as far as needed to ensure that my credit file was rectified and to hold Transunion.com accountable for their actions. My journey to seek resolution against Transunion.com was not an easy one, and the decision to pursue legal action was not made lightly. Every step of the way, I was met with resistance, further solidifying my belief that something was amiss. Indeed, I was prepared to present my case to a judge, imploring them to intervene and suspend the operations of Transunion.com until my concerns were addressed. Despite the obstacles I faced, I remained resolute in my pursuit of justice. My experience with Transunion.com may have been fraught with challenges, but I refused to be deterred. It is my hope that by sharing my experience, others may approach their dealings with Transunion.com with caution, and that the company may work towards fostering a more transparent and cooperative approach with their clients.

TransUnion not fit for Government contracts

When I recently tried to use TransUnion for identity verification in order to access a Covid-19 test through the UK Government, I encountered a frustrating experience that left me thoroughly disappointed. Despite living at the same address for a quarter of a century and providing all necessary personal details such as my NI number and email, TransUnion shockingly failed to verify my identity. This incompetence and unreliability shed light on the fact that this company is simply inadequate and unsuitable for handling government contracts. Upon attempting to utilize TransUnion's services for the essential purpose of Covid-19 testing, I was met with insurmountable obstacles. Despite being a long-term resident at my current address and fully supplying all required personal information, I was astounded and deeply dismayed by the fact that TransUnion's system was unable to authenticate my identity. This failure not only caused me significant inconvenience but also raised serious doubts about the company's ability to fulfill its obligations in critical government contracts. As an individual who has resided at the same address for over two decades, I expected the process of identity verification to be a straightforward and seamless one. However, my encounter with TransUnion proved to be anything but. Despite diligently providing my NI number, email, and other essential details, the company's inability to successfully verify my identity was not only frustrating but also sparked significant concerns regarding their reliability and competency. It is evident that TransUnion's failure to effectively carry out the task of identity verification, particularly in such a crucial and time-sensitive context, reflects a clear inadequacy in their capacity to handle government contracts. This disconcerting experience has led me to the firm conclusion that TransUnion is simply not fit to be entrusted with such critical responsibilities, especially those related to public health and safety measures. In conclusion, my encounter with TransUnion in the context of verifying my identity for accessing a Covid-19 test through the UK Government was nothing short of disappointing and exasperating. Their ineffective performance in this instance has cast serious doubt on their capability to fulfill the demands of government contracts. Despite the importance of accurate and reliable identity verification, TransUnion's failure in this regard has made it blatantly clear that they are unfit to be entrusted with such crucial responsibilities.

Extremley Poor service ….

Turning Frustration into Insight: My Experience with Transunion.com When I first encountered Transunion.com, I was hoping for a smooth and helpful experience regarding my credit. However, what I received was quite the opposite. I found myself facing poor service and uncooperative staff members, which left me feeling frustrated and disheartened. It seemed as though their primary goal was to direct me toward their paid credit referencing page, rather than providing genuine assistance. At first, I couldn't help but wonder if the staff were incentivized by commissions, as their reluctance to provide support contrasted starkly with their eagerness to push their paid services. Consequently, my initial interaction with Transunion.com left me feeling skeptical and dissatisfied. Seeking Resolution Despite my disheartening experience, I was determined to resolve my credit concerns. I delved deeper into exploring my options, hoping to find a reliable and supportive source. This pursuit led me to reconsider Transunion.com, anticipating the possibility of a more positive encounter. A Glimmer of Hope Upon revisiting Transunion.com, I engaged with their resources once more, this time with a glimmer of hope ignited by my desire for a resolution. To my surprise, my second experience proved to be vastly different from the first. I encountered an informative and supportive environment where my credit-related inquiries were met with genuine assistance. The staff members I interacted with were patient and dedicated to helping me understand and address my concerns. Credit where it's due I was pleasantly surprised by the turn of events and the significant contrast between my two encounters with Transunion.com. The initial disappointment was seamlessly transformed into a positive and insightful experience, thanks to the patience and support offered by the staff during my second interaction. Overall, my journey with Transunion.com was an eye-opening one, shedding light on the importance of perseverance and second chances. While my first encounter left much to be desired, it ultimately led me to a valuable and informative resource that significantly contributed to resolving my credit-related concerns. My advice to others would be not to be deterred by initial setbacks, and instead, persist in seeking the assistance and guidance you need, as the ultimate outcome may surprise you.