Traxxas Reviews

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Transformed by Superior Service at Traxxas

I had reservations after reading a negative review but decided to give Traxxas a chance. To my surprise, the experience was beyond exceptional. Despite facing issues with batteries purchased in July, the customer service team went above and beyond to rectify the situation. Their sincere efforts and commitment to customer satisfaction truly transformed my perspective. Not only did they replace the batteries promptly, but they also provided valuable guidance on proper usage and care. The quality of their products, coupled with their top-tier service, has made me a loyal customer. I highly recommend Traxxas for anyone seeking reliable and durable RC products.

The $500+ F150 Raptor R: An Honest Review

I recently purchased the F150 Raptor R from traxxas.com, expecting durability and performance with its upgraded internals. However, my experience painted a different picture. On just the second use, the motor ESC fried, leaving me disappointed. The hobby shop replaced it, but soon after, the ESC programming button malfunctioned, rendering my truck unusable. After another replacement, things seemed to be going well until the drive train failed a mere two weeks later. For a truck marketed as durable and premium at a price point of over $500, the fact that the gears were plastic and prone to failure was a major letdown. Despite my cautious usage, limited throttle, and no rough bashing, the drive train couldn't hold up to its promises. The wobbling drive shaft and binding motor further highlighted the subpar quality. Regrettably, the reality of my $500+ investment did not align with my expectations. The frustrations I faced led me to question the reliability of Traxxas electronics, as everyone I knew shared similar sentiments. In hindsight, a $150 truck from Amazon proved to be more dependable in comparison. In conclusion, the F150 Raptor R may fall short of its advertised durability and quality, leaving much to be desired for enthusiasts seeking a reliable and long-lasting RC experience.

A Revelation of Caring Support

Sharing my recent encounter with traxxas.com has left me awestruck by their exceptional customer service. I reached out to them regarding a charging issue, feeling a bit lost without a dedicated charging cable. Despite the initial setback, the representative enthusiastically offered a solution by suggesting a "nintendo switch charger." Unfortunately, this alternative did not work as expected. Feeling perplexed, I sought further guidance from the customer service team. To my dismay, I was met with an abrupt response from a representative named Hunter, who expressed disinterest by saying, "I'm not playing phone tag," and abruptly ended the call. It was a disheartening experience, especially with my 10-year-old son eagerly waiting to play with this prized possession. Reflecting on the customer service incident, I realized that the quality of the product seemed subpar, mirroring my disappointment. However, amidst this turbulence, the shining star was the potential this company has to turn things around with enhanced training and empathy for their customers. There lies an opportunity for growth and improvement that could transform a negative experience into a positive one. While this ordeal left a bitter taste, I believe in second chances and hope for a brighter future where traxxas.com thrives both in product quality and top-notch customer service. I undertake to revisit their offerings, anticipating better experiences ahead.

A Genuine Testimonial: My Experience with Traxxas Xmaxx Ultimate

After investing $3200 in 2 Traxxas Xmaxx Ultimates, my initial excitement turned into disappointment. The description on the website promised optional gearing, but upon arrival, this wasn't the case. Feeling misled, I reached out to Traxxas, only to uncover a disheartening truth. The missing 46T spur gear, supposedly a part of the Ultimate package, was omitted due to the Xmaxx's limitations. Not only did I encounter issues with the advertised features, but the quality of the wheels posed another setback. One wheel had already cracked at the hub, despite gentle handling. Seeking resolution, I sought assistance from Traxxas, but to my dismay, the customer service fell short. No replacement was offered for the damaged wheel, nor was the missing gear provided. This experience left me feeling undervalued as a customer, with unresolved concerns lingering. The lack of accountability and transparency from Traxxas has left me hesitant to consider future purchases from the brand. For enthusiasts seeking reliability and honesty in their RC purchases, I would caution against investing in Traxxas products.

Rekindled Faith in Traxxas: Overcoming Initial Disappointment

From initial heartbreak to eventual triumph, my traxxas.com experience was a rollercoaster. Purchasing the Traxxas Summit 1/16 filled me with excitement, only to find it broken out of the box. Disappointment set in as the 4x4 was malfunctioning, with the front tires refusing to spin and emitting a disturbing clicking noise from the front differential. For $250, I expected perfection, not defects. However, the tide turned when I delved into the issue, discovering that the front driveshaft was improperly assembled, with the ball containing the crucial 4 pegs for U joint functionality completely detached. Through careful reassembly, the problem was rectified, albeit with compromised plastic. Despite resolving the issue myself, the need for a new unit persisted due to the damage incurred during the repair process. While the initial experience was marred by quality control oversights, the opportunity to showcase my assembly skills and troubleshoot the problem added a unique dimension to my Traxxas journey. The blend of disappointment and eventual satisfaction underlines the resilience of both the product and my determination to navigate through setbacks. Traxxas may have faltered initially, but the opportunity for growth and improvement shines brightly for both the company and its customers.

A Customer’s Journey: Redefining Support Experience at Traxxas

When I first visited traxxas.com, I was excited to order a simple charging cable and adapter. However, my joy turned to disappointment when my package didn't arrive after 11 long days. Frustrated and unsure of what to do next, I reached out to their chat support for help. Bob, the support representative, left me feeling neglected and unheard. His lack of empathy and willingness to assist only added to my frustration. I was on the verge of giving up when Bob abruptly disconnected the chat, leaving me with unresolved issues. Feeling disheartened by this unpleasant interaction, I decided to take matters into my own hands and contacted my bank to reverse the charges. To my relief, they promptly honored my request, easing some of my frustration. Although this experience left a bitter taste in my mouth, I choose to see it as a learning opportunity. Instead of turning away from all Traxxas products, I believe in the power of feedback and improvement. My hope is that Traxxas will take steps to enhance their customer support, ensuring that no one else faces a similar ordeal. While this incident tested my loyalty, I remain open to giving Traxxas another chance to redeem themselves. After all, a journey is defined not by the challenges we face, but by how we choose to overcome them. Here's to hoping for a brighter and more supportive future with Traxxas.

An Unforgettable Journey with Traxxas: Exceptional Service and Support

Diving into the world of RC cars, I found myself at a crossroads when my new purchase encountered a glitch. Seeking solace, I reached out to Traxxas, hoping for a flicker of hope amidst my mechanical woes. To my surprise, a ray of light emerged in the form of their customer service team, who swiftly attended to my dilemma. They not only shipped a new receiver promptly but also alleviated my concerns by assuring me that returning the faulty one was unnecessary. Their no-questions-asked policy spoke volumes about their commitment to customer satisfaction. Embracing their solution, I installed the new receiver, and lo and behold, my car roared back to life, conquering obstacles with ease. This seamless resolution not only fixed my car but also fortified my belief in Traxxas as a brand that values its customers. In the realm of customer service and product support, Traxxas shines as a beacon of reliability and excellence. My journey with them was not just about fixing a car; it was a testament to the unwavering dedication they have towards their customers. Thank you, Traxxas, for turning a moment of distress into a tale of triumph!

A Customer’s True Love for the Traxxas Maxx V2: A Game-Changer in the RC World

As a dedicated enthusiast of RC vehicles, I cannot help but sing praises for the Traxxas Maxx V2. In my honest opinion, this exceptional RC may just hold the title for the best in the market, or at least secure a spot in the top three. What sets it apart is its impeccable build quality, unwavering reliability, and a motor and ESC duo that delivers a seamless and potent driving experience across all speeds and terrains. Unlike its 3s and 6s counterparts, the Maxx V2 stands out for its smooth performance, effortlessly tackling challenges without the common issues of cogging or surging. However, I dare say that if Traxxas explores expanding its lineup to integrate the Maxx 4s system into models like the Raptor R, they could create the ultimate RC vehicle. The Maxx's drivetrain is a marvel, offering a driving experience that mirrors that of a real vehicle. What truly captivates me about the Maxx V2 is its ability to emulate the smooth drive of a sensored motor and ESC system, a feature that sets it apart from its competitors. It excels in providing a well-rounded performance that ensures a smooth ride at all speeds, a rare gem in the world of RC vehicles. Kudos to Traxxas for creating such a revolutionary product that has redefined my RC experience. If you are seeking a game-changer in the RC world, look no further than the Traxxas Maxx V2. It embodies excellence, performance, and the true essence of an exceptional RC vehicle.

Steer Clear and Choose Quality: My Unfortunate Traxxas Experience

As a passionate RC enthusiast, I'm compelled to caution fellow hobbyists: steer clear of Traxxas. My experience with the brand left me utterly disappointed and dissatisfied. From their questionable business practices to their exorbitant prices, Traxxas falls short on every front. Not only does Traxxas engage in litigation and mimicry of established brands, their customer support is virtually non-existent unless you've just made a substantial purchase. Their lackluster response to issues and insistence on costly shipping for repairs reflect a company that prioritizes profit over customer satisfaction. Moreover, the intentional fragility of Traxxas vehicles is glaring. Designed to break easily, these RC cars compel customers to continuously invest in overpriced replacement parts. The proprietary nature of their products further limits customization and increases expenses, with absurdly pricey batteries and chargers that lack flexibility and safety features. In a market saturated with reputable brands like Arrma, Losi, and HPI, choosing Traxxas is a regrettable misstep. Opt for quality, reliability, and honest business practices by investing in brands that prioritize customer value over profit margins. Save yourself the frustration and financial strain – avoid Traxxas at all costs.

Turning Regret into Relief: My Traxxas Experience

Embarking on my purchase journey, I encountered traxxas.com with high hopes. However, unforeseen issues arose, leaving me disheartened. Opting for an expedited shipping method, I expected timely delivery to the specified address. To my dismay, the package landed elsewhere, causing frustration and inconvenience. Reflecting on my choice, I wished I had delved into reviews beforehand. Despite the setbacks, the silver lining emerged when I reached out for assistance. Amidst the chaos, a ray of hope shone through the support team's empathetic response. Though the initial disappointment lingered, their heartfelt apology and understanding demeanor transformed my regret into relief. This experience taught me the invaluable lesson of thorough research and the importance of customer care in every transaction.

Traxxas: Restoring Customer Trust One Revamped Experience at a Time

Initially, I stumbled upon some negative reviews of Traxxas, and I had my reservations. However, being an R/C enthusiast, I decided to give it a shot. The product arrived, but unfortunately, it seemed defective. Feeling frustrated, I reached out to their customer service, fully expecting a hoops-to-jump-through scenario. To my surprise, Traxxas not only accepted the return without any additional charges but also expedited a replacement product to me. The new unit worked flawlessly, and I was delighted. What stood out the most was their genuine concern for my satisfaction, going above and beyond to rectify the situation swiftly and seamlessly. Traxxas didn't just replace a faulty R/C; they restored my trust in their brand. The passion and dedication they showed in resolving my issue transformed me from a hesitant customer to a loyal advocate. Their commitment to customer satisfaction speaks volumes about their integrity and reliability. So, to anyone hesitant about Traxxas due to a few negative voices, don't hesitate any longer. Give them a chance to make it right, and you may just find yourself pleasantly surprised, just like I was.

Unparalleled Performance and Quality – Worth Every Penny!

Embarking on a quest for the perfect RC cars led us to traxxas.com, where we discovered the Slash 4x4 Ultimate. Investing in not one, but two of these powerful machines with batteries and chargers included seemed like a steep price at $1200, but little did we know the incredible journey that awaited us. Coming from more budget-friendly options, we craved durability and performance, and Traxxas delivered beyond our wildest dreams. Upon unboxing our new treasures, we encountered a minor setback with loose pinion gears and stripped motor set screws; however, once these initial hiccups were resolved, the true magic unfolded. The robust design of the Traxxas cars brought a new level of excitement to our races, but the real test came after several intense runs. Much to our dismay, both cars experienced differential failures, a surprising turn of events after only 10 uses. Despite this setback, the quick availability of replacement parts and the joy of tinkering with our machines turned these repairs into valuable learning experiences. In a heartbreaking twist, the rear differential failure led to bent drive shafts, serving as a testament to the extreme tests we put our vehicles through. While some may label these challenges as issues, we saw them as opportunities to understand our cars on a deeper level and fine-tune them for peak performance. The satisfaction of overcoming these obstacles and witnessing our Traxxas cars conquer every terrain made every penny spent well worth it. In conclusion, Traxxas may not be for the faint of heart or those seeking a simple joyride. It demands dedication, care, and a willingness to dive into the world of RC car maintenance. However, for those who seek unparalleled performance, durability, and the thrill of overcoming mechanical barriers, Traxxas stands as a beacon of excellence in the RC car industry.

Exceptional quality and performance with unique features!

I recently purchased the Rustler 4X4 VXL from traxxas.com, and I must say, it has exceeded all my expectations. Despite the stock speed being a bit underwhelming on 2s, the power and precision of this model are truly remarkable. The durability of the design is evident, even after 3 years, making it a wise investment for the long run. While some may argue about the price, I firmly believe that the quality and performance of the Rustler 4X4 VXL justifies every penny spent. The range of upgrade options available may come at a higher cost, but the enhancements they bring to the overall experience are incomparable. Comparing it to other models like the Haboa Hyper is like comparing apples and oranges. Each brand offers a unique set of features and capabilities, and for me, the Traxxas Rustler 4X4 VXL stands out with its unparalleled performance and reliability. I am absolutely thrilled with my purchase and have no intentions of switching to another brand. The joy and excitement this RC car brings me every time I take it out for a spin are priceless. Traxxas has truly delivered a masterpiece with the Rustler 4X4 VXL, and I couldn't be happier with my choice.

A $800 Investment with a Bitter Battery Experience: Delving into Customer Service Woes

As a loyal customer of traxxas.com, my recent purchase of an $800 truck bundled with a battery and charger initially filled me with excitement, only to be met with disappointment after the battery died after a mere 3 months of use. Hopes for a swift resolution were dashed when the customer service team offered little assistance beyond proposing to sell me a replacement battery at half the retail price, despite lipos carrying a supposed one-year warranty. This distressing encounter marked a turning point in my brand loyalty, prompting me to reconsider future purchases. Transitioning to a company renowned for superior customer service like Axial seems inevitable, given their proven track record of reliability in warranty matters. The exorbitant costs of traxxas products set high expectations for their customer support, expectations that were regrettably unmet in my case. Eager to distance myself from this unsavory experience, I will be listing a TXR6 flatbed for sale on eBay at a discounted rate, reflecting my decision to sever ties with traxxas. Although the truck itself remains unblemished, the handling of the battery situation has left a lasting negative impression. Despite acknowledging the innovative designs of traxxas products, my rating stands at 1 out of 10, attributing the solitary point to their visually stunning builds. This score is marred by the abysmal customer service encountered, a critical aspect that tarnished the overall ownership experience and left me disheartened. In conclusion, my journey with traxxas has come to an unfortunate end, fueled by the regrettable battery ordeal and the subsequent lack of satisfactory resolution. Moving forward, I urge potential buyers to remain vigilant and prioritize customer service when making their purchasing decisions.

An Unfortunate $500 Experience: Traxxas, Revived but Mismatched

Embarking on what was supposed to be an exhilarating journey into the world of Nitro cars, I eagerly awaited the arrival of my $500 purchase from Traxxas.com. However, what awaited me inside the box was far from the excitement I had envisioned. The product, despite its hefty price tag, arrived lifeless and marred with signs of a tumultuous past. Upon unboxing, it became painfully apparent that I had received a remanufactured Nitro car disguised as new. Screws were conspicuously absent, wires carelessly severed, and the telltale traces of dirt lingered within its mechanical confines. It was a disheartening sight that reeked of deception. To exacerbate matters, when attempting to seek recourse from the retailer, I was met with a disheartening revelation – Traxxas adamantly refused an exchange, opting solely for repair. Thus, I found myself shackled to a $500 investment in a refurbished relic, masquerading as pristine, with no other recourse than to comply with their repair mandate. The transaction felt more like a hoodwink than a legitimate purchase – a bitter pill to swallow. In the face of such blatant disregard for consumer well-being, I was left not only with a defective product but also with a lingering sense of betrayal. The disappointing customer service and questionable business ethics exhibited by Traxxas left me disillusioned and contemplating legal action as a last resort. In conclusion, this experience served as a stark reminder of the importance of transparency, integrity, and accountability in the consumer-producer relationship. It's a cautionary tale, urging diligence and scrutiny, even when dealing with reputed brands. Let my tale of woe serve as a beacon for others navigating the treacherous waters of online commerce.