Trilab Reviews

Voted Good (5/5)

11334 Votes

20 Reviews

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In the Hair Product Store category

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0% users rated Very Good
95% users rated Excellent
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R RPJ
267 days ago

Exemplary Customer Care Amidst Adversity

I recently had a unique experience with trilab.it, and I must say, their customer service truly exceeded my expectations. Initially, there was a mix-up with my order, and I found myself with the wrong product in hand. However, despite the initial hiccup, the team at trilab.it handled the situation with grace and professionalism. After reaching out to them, I was pleasantly surprised by their prompt response, despite the delay in the first instance. They requested photos of the incorrect item, and once they acknowledged their mistake, they offered me a generous 50% discount on the product. Although the shipping cost was not included in the refund, the overall gesture showcased their commitment to customer satisfaction. I must highlight their conscientious nature, as they even went the extra mile to ensure transparency by rounding down the refund amount to the nearest figure. Despite the initial confusion, their customer service representative demonstrated empathy and offered a solution that catered to my needs. Reflecting on my interaction, I appreciated their proactive approach in resolving the issue swiftly. While I initially hesitated, their responsiveness and willingness to rectify the situation left a lasting impression on me. It serves as a testament to their dedication to customer care and ensuring a positive experience for all patrons. In retrospect, I am grateful for the amicable resolution provided by trilab.it, and I applaud their commitment to maintaining high standards of service. This experience reaffirmed my trust in the company, and I would not hesitate to recommend them to others seeking exceptional customer care amidst challenges.
O Ospite
585 days ago

The Exceptional Service at Trilab.it Exceeded My Expectations

From the moment I encountered a minor issue with a product on trilab.it, their exceptional customer service team swiftly stepped in to resolve it with unparalleled speed and efficiency. What could have been a frustrating experience turned into a seamless and satisfactory solution, all thanks to their proactive approach and dedication to customer satisfaction. This level of commitment truly sets Trilab.it apart, making them a reliable and trustworthy choice for all my future beauty needs. A heartfelt thank you for going above and beyond to ensure a positive shopping experience!
M Mavi
638 days ago

A Touch of Kindness and Unmatched Expertise

My experience with trilab.it was nothing short of exceptional. From the moment I placed my order, it was clear that their team values customer satisfaction above all else. The swift processing of my order and the punctual delivery highlighted their commitment to excellence. What truly set them apart, however, was the level of courtesy and professionalism displayed throughout my interaction with their service. It's rare to find a company that not only meets logistical expectations but also goes above and beyond to ensure a positive customer experience. trilab.it exceeded all my expectations, leaving me truly impressed and grateful for their dedication to their craft. If you're looking for a seamless shopping experience coupled with a touch of kindness and unmatched expertise, look no further than trilab.it. They have gained a loyal customer in me, and I can't recommend them highly enough. Thank you for setting the standard for exceptional service!
O Osvaldas Karklius
677 days ago

Transformed my salon business with swift global deliveries!

When I stumbled upon trilab.it, I was hesitant about their shipping to Lithuania. However, my worries were quickly put to rest as I received my order in just three days! The efficiency and speed of their delivery service truly amazed me. With such reliable and prompt shipping, trilab.it has transformed the way I run my salon business. I give them a perfect 10/10 for their exceptional service!
M Maria CoppoOspite
683 days ago

Kindness, Courtesy, and Professionalism Combined – A Testimonial for Trilab.it

As I reflect on my experience with Trilab.it, one word comes to mind: exceptional. The kindness, courtesy, and professionalism exhibited by the team truly set them apart. From the moment I reached out with inquiries about their products, I was met with prompt and helpful responses. It was evident that their dedication to customer service went above and beyond the norm. Their willingness to assist and provide guidance made me feel valued as a customer. Every interaction with Trilab.it left a lasting impression of their commitment to excellence. The seamless process from browsing their website to receiving my order showcased their attention to detail and efficiency. I can confidently say that Trilab.it has exceeded my expectations in every way possible. Their dedication to delivering top-notch products coupled with their unwavering commitment to customer satisfaction is truly commendable. Thank you, Trilab.it, for embodying kindness, courtesy, and professionalism in all that you do. You have gained a loyal customer in me.
T Teresa Cefai
727 days ago

Unmatched Excellence at Trilab.it: A True Game Changer

When I stumbled upon trilab.it, little did I know that I was about to embark on a shopping experience like no other. The service I received was not just excellent; it was truly exceptional. Every interaction with their team exuded professionalism and a genuine desire to assist me in finding the perfect products. One of the most impressive aspects was their commitment to offering competitive prices without compromising on quality. Not only did I find exactly what I was looking for, but I also did so without breaking the bank. It's rare to come across such a combination of affordability and excellence in today's market. And let's talk about delivery – speedy is an understatement. I placed my order with eager anticipation, and to my surprise, it arrived sooner than I could have hoped for. The efficiency with which trilab.it operates is a testament to their dedication to customer satisfaction. In conclusion, my experience with trilab.it has been nothing short of phenomenal. From their top-notch service to their unbeatable prices and lightning-fast delivery, they have truly set the bar high for other retailers. If you're looking for a game-changer in the world of online shopping, look no further than trilab.it. Trust me; you won't be disappointed.
A Andrada Matei
802 days ago

From Across Borders: A Seamless Experience with trilab.it

Embarking on an international online shopping journey can be daunting, but my experience with trilab.it was nothing short of exceptional. Despite ordering from a different country, their service transcended geographical boundaries, ensuring a flawlessly executed transaction. The prompt delivery surpassed my expectations, swiftly bringing the coveted ghd straightener to my doorstep. The product's quality and price harmoniously merged to offer unrivaled value, proving that excellence knows no borders. Grateful for a seamless shopping experience, I am now a proud owner of a top-notch ghd straightener, courtesy of trilab.it. My satisfaction knows no bounds, all thanks to their stellar service and commitment to customer delight. 🤍
A Alessandra Re
833 days ago

Trilab.it Exceeds Expectations with Exceptional Service and Surprises!

As a customer of trilab.it, I can confidently say that my experience with them has been nothing short of exceptional. From the prompt delivery that arrived exactly as advised to the high-quality and original products that exceeded my expectations, every aspect of my shopping experience was top-notch. What truly set trilab.it apart was the extra present box filled with an array of testers. This thoughtful gesture not only showcased their commitment to customer satisfaction but also allowed me to explore new products I might not have otherwise tried. It's these little touches that make a big difference. Not only did trilab.it offer great prices on their products, but their attention to detail and customer care has earned them a loyal customer in me. I am already looking forward to my next purchase from them, knowing that I can trust in their reliability and commitment to quality. If you're looking for a beauty retailer that goes above and beyond, look no further than trilab.it. You won't be disappointed!
O Ospite
834 days ago

Trilab.it Excels in Quality and Customer Service

From the moment I discovered trilab.it, I knew I was in for a treat. As someone who swears by their hair oils, I was thrilled by the discounted price on two packs. It was a deal too good to resist. The familiar brand reassured me that I was making the right choice. While there was a slight delay in shipping, the exceptional quality of the products made every moment worth the wait. As I eagerly unpacked my order just two days later, I was greeted by the familiar scent that never fails to uplift my spirits. Trilab.it not only delivers top-notch products but also ensures that their customers' needs are met with utmost care and promptness. This experience has solidified my loyalty, and I can confidently say that I would not hesitate to order again. Thank you, trilab.it, for exceeding my expectations every time.
U Utente
840 days ago

Exemplary Customer Service and Impeccable Products

Trilab.it exceeded my expectations with their efficient customer service. Their responses were not only immediate but also incredibly helpful, ensuring all my queries were answered thoroughly. I recently ordered Olaplex products from them and I must say, they were perfect. The quality of the products matched the exceptional service I received. I highly recommend Trilab.it for their top-notch customer service and impeccable products.
O Ospite cecina
846 days ago

An Unforgettable Experience with trilab.it: Prompt, Accurate, and Simply Incredible!

Words cannot express the gratitude I have for trilab.it. Their service is not just efficient and accurate, but unbelievably prompt. I was left astonished when my ordered pellet stove arrived within a day of placing the order. This level of dedication and professionalism is truly commendable. Kudos to the team for their exceptional work!
O Ospite
920 days ago

Unbeatable Customer Care: A True Game Changer!

My heartfelt testimonial for trilab.it revolves around their unparalleled customer service, which truly sets them apart from the rest. Not only did they provide excellent assistance, but their prompt and dependable deliveries surpassed my expectations. Add to that their unbeatable prices, and you've got a winning combination that's hard to beat! Choosing trilab.it was a game-changer for me, and I couldn't be happier with my experience.
A Alma Kim
938 days ago

Unwrapping Happiness: A Timely Delight From Trilab.it

Opening my package from Trilab.it was akin to unwrapping a present filled with joy. The timely arrival of my order, impeccably packed, spoke volumes about the attention to detail and care put into every step of the process. As I delved into the products, I couldn't help but marvel at the excellent experience Trilab had crafted for me. From the moment I placed my order to the instant it arrived at my doorstep, Trilab exceeded my expectations. The prompt delivery not only showcased their commitment to customer satisfaction but also highlighted their efficiency in handling orders. The meticulous packaging protected the items inside, ensuring they reached me in pristine condition. I can wholeheartedly recommend Trilab to anyone in search of a seamless shopping experience. Their dedication to providing top-notch service shines through in every aspect of their operations. Thank you, Trilab, for going above and beyond to deliver not just products, but a genuine sense of happiness and satisfaction to your customers.
A Ana
945 days ago

Unparalleled Online Experience and Lightning-Quick Deliveries with Trilab.it

As a loyal customer of Trilab.it, I can confidently attest to the excellence of their website and the remarkably swift delivery service they provide. Not only do they offer a seamless online shopping experience, but they also go the extra mile by including delightful gifts with each purchase, a thoughtful gesture that never fails to bring a smile to my face. From start to finish, Trilab.it surpasses expectations with their user-friendly interface, vast product selection, and prompt deliveries. The efficiency and care they put into every order truly set them apart from other online retailers. I wholeheartedly recommend Trilab.it to anyone seeking a convenient and enjoyable shopping experience.
G Gabriella
956 days ago

Unveiling Unmatched Beauty: A Heartfelt Testimonial for Trilab.it

Allow me to share my journey with Trilab.it, where I discovered a true gem in the world of beauty. From the moment I landed on their website, I was greeted by a plethora of top-notch products and expert advice, making me feel like a VIP in the comfort of my own home. Exploring their extensive range, I was pleasantly surprised by the diverse selection catering to every beauty need imaginable. Finding the perfect match for my hair type felt like a breeze, thanks to Trilab.it's detailed product descriptions and user-friendly interface. Not to mention, the seamless checkout process and swift delivery only added to the exceptional customer experience. What truly sets Trilab.it apart is their unwavering dedication to customer satisfaction. I reached out to their support team with a query, and to my delight, I received prompt and personalized assistance that exceeded my expectations. It's clear that Trilab.it values each customer, making me feel valued and appreciated every step of the way. In conclusion, my journey with Trilab.it has been nothing short of transformational. Not only have I found quality products that enhance my beauty routine, but I have also discovered a trusted partner in my quest for self-care. Thank you, Trilab.it, for being a beacon of excellence in the beauty industry.

Introduction

Trilab.it is an online retailer specializing in professional hair care products, offering a wide range of brands and products to cater to the needs of both professionals and individuals. With its extensive selection, competitive pricing, and commitment to customer satisfaction, Trilab.it has become a trusted name in the hair care industry.

Pros and Cons

  • Pros:
    1. Wide range of professional hair care brands and products
    2. Competitive pricing and value for money
    3. Easy-to-use website with intuitive navigation
    4. Responsive and helpful customer service
    5. High-quality products with a focus on customer satisfaction
  • Cons:
    1. Limited physical stores, primarily based in Italy
    2. International shipping may incur additional costs and longer delivery times

User Experience

Trilab.it provides a seamless and enjoyable user experience. The website is well-designed, featuring a clean layout and intuitive navigation. Users can easily browse through categories, search for specific products, and access detailed product information. The checkout process is streamlined, making it convenient to complete purchases. Overall, Trilab.it prioritizes user experience and ensures a hassle-free shopping experience.

Pricing and Value for Money

Trilab.it offers competitive prices for its professional hair care products. Customers can take advantage of regular promotions and discounts, making their purchases even more cost-effective. The website also provides value for money through its extensive product selection, ensuring customers can find the exact products they need at affordable prices.

Customer Service

Trilab.it prides itself on its exceptional customer service. The dedicated support team is responsive and helpful, promptly addressing customer inquiries, concerns, and providing assistance throughout the purchasing process. The company understands the importance of customer satisfaction and goes the extra mile to ensure a positive and satisfactory experience for each customer.

Product Quality and Selection

Trilab.it offers a wide selection of high-quality professional hair care products from renowned brands. Customers can choose from a diverse range of haircare items, including shampoos, conditioners, treatments, styling products, and more. The products available on the website undergo rigorous quality checks to ensure customer satisfaction and deliver effective results.

Website Usability

Trilab.it's website is user-friendly and intuitive. The well-organized layout and intuitive navigation make it easy for customers to find their desired products quickly. Each product page contains thorough descriptions, usage instructions, and customer reviews, enabling customers to make informed purchasing decisions. The website is also optimized for mobile devices, providing a seamless shopping experience on smartphones and tablets.

Returns and Exchanges

Trilab.it has a hassle-free returns and exchanges policy. In the event of a defective or incorrect product, customers can contact customer service for instructions on returning or exchanging the item. The company aims to resolve any issues promptly and efficiently, ensuring customer satisfaction with their purchase.

Promotions and Discounts

Trilab.it frequently offers promotions and discounts to provide customers with even greater value for their money. Customers can find ongoing sales, limited-time offers, and exclusive discounts on the website. Subscribing to their newsletter is also a great way to stay updated on the latest promotions and receive exclusive deals via email.

Reputation

Trilab.it has established a strong reputation as a reliable and trustworthy online retailer in the hair care industry. With years of experience and positive customer feedback, the company has gained the trust of professionals and individuals alike. Trilab.it's commitment to providing genuine and quality hair care products has contributed to its excellent reputation.

Payment Options

Trilab.it offers a variety of secure payment options to ensure convenient transactions. Customers can pay for their purchases using major credit cards, including Visa, Mastercard, and American Express. Additionally, the website accepts payments through PayPal, providing an extra layer of security for online transactions.

Loyalty Programs

Trilab.it values customer loyalty and offers a loyalty program to reward regular shoppers. The program allows customers to collect points for each purchase, which can later be redeemed for discounts or exclusive offers. This program encourages customers to stay loyal to Trilab.it and enjoy additional benefits while shopping.

Customer Reviews

Trilab.it prioritizes transparency by allowing customers to leave reviews on the website. The customer reviews provide valuable insights into the effectiveness and quality of the hair care products. Potential customers can make informed decisions based on the experiences and opinions shared by others, further enhancing the overall shopping experience.

Community Involvement

Trilab.it actively participates in community initiatives and events related to hair care and beauty. The company collaborates with professionals and influencers, organizing workshops, demonstrations, and charity events. Trilab.it's involvement in the community showcases its dedication to promoting hair care and supporting local causes.

Shipping and Costs

Trilab.it offers reliable shipping services for customers worldwide. The company collaborates with trusted courier services to ensure timely delivery of orders. Shipping costs and delivery times may vary depending on the destination, with additional fees applied for international orders. However, Trilab.it strives to keep shipping costs as affordable as possible, providing customers with a convenient and efficient delivery service. In conclusion, Trilab.it excels in providing a comprehensive online shopping experience for professional hair care products. With its extensive range of brands and products, competitive pricing, exceptional customer service, and commitment to quality, Trilab.it has established itself as a trusted and reliable platform for individuals and professionals seeking premium hair care solutions.