Trilab User Reviews

Introduction

Trilab.it is an online store that provides high-quality hair care products from renowned brands such as Kerastase, Redken, and L'Oreal. Established in 1992, Trilab has become a trusted source in Italy for professional hair styling products, accessories, and tools. The company aims to provide customers with a seamless shopping experience by providing a user-friendly website and excellent customer service.

Pros and Cons

One of the advantages of shopping at Trilab.it is the extensive range of products available. Customers can find everything from shampoos and conditioners to hair dryers, straighteners, and styling tools. The website also offers promotions and discounts frequently. On the downside, some customers have complained about the high pricing of some products.

User Experience

Trilab.it has a user-friendly website that is easy to navigate, making it simple for customers to find the products they are looking for. The website also has a search bar that helps customers find specific items quickly. Payment options include credit cards, PayPal, and bank transfer, which adds to the convenience.

Pricing and Value for Money

Trilab.it offers price ranges that vary from affordable to expensive. Some customers may find some products to be overpriced, but the value for money is satisfactory in terms of quality because the products are from popular brands.

Alternatives

Some alternatives to Trilab.it include LookFantastic, FeelUnique, and Birchbox. These websites also offer a wide range of hair care products at different price points.

Customer Service

Trilab.it offers excellent customer service, with support available via phone, email, and live chat. Customers can contact the support team with any questions or concerns they may have, and they will receive a timely response.

Product Quality and Selection

The quality of products offered by Trilab.it is commendable, with all items coming from well-known brands. The website provides a vast selection of products that caters to all types of hair, from curly to straight and everything between.

Website Usability

Trilab.it has a clean and straightforward layout that makes it easy for customers to find the products they are looking for. The website loads quickly, and there are no unnecessary pop-ups or ads that hinder the user experience.

Returns and Exchanges

Trilab.it accepts returns and exchanges within 14 days of purchase, as long as the items are not used, damaged, or opened. Customers must contact the support team to initiate the return process, and the return shipping cost is not covered by the website.

Promotions and Discounts

Trilab.it offers promotions and discounts regularly, which are advertised on the website's homepage. Customers who sign up for the newsletter will receive notifications of upcoming sales and exclusive offers.

Reputation

Trilab.it has a good reputation for providing quality products from well-known brands. The website has a rating of 4.4 out of 5 on Trustpilot, with many positive customer reviews.

Payment Options

Trilab.it accepts payments via credit card, PayPal, and bank transfer, making it easy for customers to pay for their purchases.

Loyalty Programs

Trilab.it does not have a loyalty program at the moment, but customers can benefit from promotions and discounts.

Customer Reviews

Trilab.it has many positive customer reviews on the website and on third-party review sites like Trustpilot. Customers appreciate the quality of products and the excellent customer service.

Community Involvement

Trilab.it does not have any active community involvement initiatives.

Shipping and Costs

Trilab.it offers free shipping on orders above €79, with delivery times ranging from 24 to 72 hours. Shipping costs for orders below this amount depend on the weight and destination, and customers can choose from several delivery options at the checkout.