Tru-lens Reviews

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43 Votes

20 Reviews

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In the Eye Care Center category

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0% users rated Poor
5% users rated Average
20% users rated Very Good
70% users rated Excellent
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E Edith Martel
121 days ago

Exceeding Expectations Every Time

From the moment I landed on tru-lens.com, I knew I was in for a treat. The website's user-friendly interface made browsing a breeze, and the vast selection of lenses left me spoiled for choice. But what truly set tru-lens.com apart was their impeccable service. Every question I had was met with patience and expertise, making me feel like a valued customer. The seamless ordering process and lightning-fast delivery had me grinning from ear to ear. And when my lenses arrived, they were exactly what I had hoped for – high quality and perfect for my needs. If you're looking for a company that goes above and beyond to exceed expectations, look no further than tru-lens.com. Their service is not just good – it's exceptional. Thank you for making my shopping experience a memorable one!
G Gabriela Ramirez
227 days ago

Life-Saver: Rapid Delivery, Seamless Shopping Experience, and Thoughtful Gift!

Diving into my experience with tru-lens.com, I cannot emphasize enough how their fast delivery saved the day. Placing my order was a breeze, with a seamless purchase process that made me feel at ease. The cherry on top? The contact lenses liquid gift included in my package. It's the small gestures like these that truly set tru-lens.com apart from the rest. Kudos to their team for their attention to detail and customer care. I can confidently say that I not only found a reliable source for my lenses but also a brand that truly values its customers. Thank you for making my shopping experience delightful and hassle-free!
C CARLOS EDUARDO PEREZ GIL
229 days ago

Easily Efficient: A Seamless Shopping Experience

It's not every day that you come across a website like tru-lens.com that lives up to its promise of being very quick. From the moment I clicked on the products to the checkout process, everything ran smoothly without a hitch. The efficiency was truly remarkable, leaving no room for any problems or delays. What's even more impressive is the quality of the products received. Each item I ordered surpassed my expectations, showcasing the dedication tru-lens.com has towards offering top-notch products to its customers. I can confidently say that the level of quality I experienced has instilled in me a sense of trust, making me a repeat customer without a doubt. So, if you're in search of a seamless shopping experience that is not only quick but also delivers on quality, look no further than tru-lens.com. It's a decision you won't regret!
S Shaina D'Souza
277 days ago

Redefining Beauty: A Seamless Experience with Tru-Lens.com

As someone in constant pursuit of enhancing my natural beauty, stumbling upon Tru-Lens.com was a game-changer. Their extensive range of contacts instantly caught my eye, promising to transform my look effortlessly. Upon receiving my order, I was thrilled to find that the contacts exceeded my expectations. Not only were they super pretty, but the quality was unparalleled. Each lens was meticulously crafted, ensuring a comfortable and secure fit. What truly impressed me was the delivery speed. In a world where instant gratification is key, Tru-Lens.com excelled in this department. The promptness of their service showcased their dedication to customer satisfaction. Tru-Lens.com has not only elevated my beauty routine but has also set a new standard for online shopping experiences. I can confidently say that my journey with Tru-Lens.com has just begun, and I eagerly anticipate exploring more of their products in the future. Thank you, Tru-Lens.com, for redefining beauty and delivering excellence with every order.
M Myriam Simon
719 days ago

Transforming My Vision with Tru-Lens: A Loyal Customer’s Journey

Tru-Lens has been my go-to online destination for years, consistently exceeding my expectations with their top-notch services. From seamless ordering processes to swift deliveries, they have never failed to impress me. What sets Tru-Lens apart is their attention to detail and customer-centric approach, evident in even the small gestures like including a sample of contact solution with my order. As someone who relies heavily on contact lenses for clear vision, the quality and reliability of my lenses are paramount. Tru-Lens has consistently delivered on both fronts, providing me with lenses that are comfortable, durable, and perfectly suited to my needs. Every interaction with Tru-Lens leaves me feeling valued as a customer, with their exceptional service and genuine care shining through. I can confidently say that Tru-Lens has not only met but exceeded my expectations, earning my trust and loyalty for years to come. Thank you, Tru-Lens, for transforming my vision and enhancing my overall experience with your exceptional products and services. I look forward to continuing my journey with you as a satisfied and grateful customer.
K Kevin Read
1012 days ago

Rapid Delivery, Flawless Package – tru-lens.com Review

As someone who values prompt service, I was beyond thrilled with my recent experience on tru-lens.com. Not only did my order arrive within a single week, but the cherry on top was the free shipping! It's rare to find such efficient and cost-effective delivery these days. Opening the package was like unwrapping a present – inside was exactly what I needed, neatly and securely packed. The attention to detail in ensuring the items reached me in perfect condition did not go unnoticed. Thank you, tru-lens.com, for not only meeting but exceeding my expectations. Your commitment to customer satisfaction truly shines through in every aspect of the shopping experience. I'll definitely be returning for future purchases, knowing I can rely on such a top-notch service.
A Adam Zampa
1176 days ago

An Unforgettable Journey with Tru-Lens: A Customer’s Revelation

Let me take a moment to share my extraordinary experience with Tru-Lens. From the moment I stumbled upon their website, I knew I was in for something special. The seamless browsing experience, paired with their stunning collection of lenses, left me in awe. My interactions with their team were nothing short of exceptional. They exuded professionalism and passion for their craft, guiding me through the selection process with patience and expertise. Their attention to detail and commitment to customer satisfaction truly set them apart. When my order arrived, it surpassed all expectations. The quality of the lenses was unparalleled, transforming my photography to a whole new level. The crispness of the images and the vibrant colors captured through their lenses were beyond words. Tru-Lens not only provided me with a product but also with an experience that I will cherish forever. Their dedication to excellence and customer care has made me a loyal patron. I cannot recommend Tru-Lens enough for all photography enthusiasts out there. Thank you, Tru-Lens, for an unforgettable journey filled with professionalism, quality, and passion. You have truly earned a lifelong customer in me.
E ES
1289 days ago

A Lifesaver! Tru-lens Delivered in Record Time!

Having recently placed my second order with Tru-lens, I couldn't be more impressed with their service. Living in Toronto, receiving my package within just 5 business days was a true lifesaver. The peace of mind knowing that my items had expiry dates years away was just the cherry on top. Tru-lens has certainly won me over with their efficiency and quality products. Can't recommend them enough!
U Unhappy
1396 days ago

A Heartfelt Journey: Patience Tested, But Quality Awaits

Embarking on my quest for crystal-clear vision led me to tru-lens.com, eager to receive my coveted contacts. However, my excitement waned as days turned into weeks, and the parcel failed to grace my doorstep. The chosen courier, Canada Post, seemingly conspired to test my patience, stretching the wait to a daunting 25 days. Despite the delay causing frustration, I found solace in the fact that my eyesight upgrade awaited within that elusive package. With each passing day, the anticipation grew, enhancing the eventual unboxing experience. The persistent nudges for a review only served as a poignant reminder of the unwavering desire for my eyewear to materialize. As I pen this testimonial, with the long-awaited contacts yet to make their appearance, I remain hopeful. The delay may have been a hurdle, but it only magnifies the anticipation of finally beholding the quality products tru-lens.com promises. My journey may have been littered with delays, but the silver lining lies in the impeccable vision that awaits me. To those considering tru-lens.com, I implore you to venture forth with patience and unwavering trust. Your destination may be delayed, but the quality that awaits will make every moment of anticipation worth the wait. Trust the process, for a clearer vision is on the horizon.
K Kevin Bernardo
1463 days ago

From Overseas to Locally Satisfied: A True Lens Experience

Embarking on the journey of finding reliable online contact lens suppliers across borders can be daunting. However, stumbling upon Tru-Lens has been nothing short of a delightful discovery. The transition from overseas purchases with uncertain values and turnaround times to the seamless transactions with Tru-Lens has truly transformed my shopping experience. From the first click on their website, I was greeted with a user-friendly interface and a wide range of quality products. Navigating through their collections felt like a breeze compared to my previous encounters. Placing my order was quick, and I was pleasantly surprised by the prompt confirmation and dispatch notifications that followed. What truly sets Tru-Lens apart is their commitment to customer satisfaction. The assurance of receiving authentic products within a reasonable timeframe is a breath of fresh air in the realm of online shopping. Knowing that I can rely on Tru-Lens for all my contact lens needs fills me with a sense of security and contentment. After experiencing the efficiency and professionalism of Tru-Lens, there is no doubt in my mind that they have earned a loyal customer. The convenience, quality, and reliability they offer are unmatched, making them my go-to destination for future purchases. Tru-Lens has not just met my expectations; they have exceeded them with flying colors. With them, my vision for hassle-free online shopping has become a crystal-clear reality. If you're in search of a trustworthy and efficient online contact lens provider, look no further than Tru-Lens. Your satisfaction is not just a guarantee; it's a promise they deliver on every step of the way.
C Cristy
1571 days ago

Unmatched Service and Unwavering Quality at Tru-Lens: A Customer’s Endorsement

Diving into the realm of online shopping for contact lenses, I stumbled upon tru-lens.com, and to my pleasant surprise, I discovered a gem. The experience was nothing short of fantastic – efficient, prompt service combined with top-notch quality products that exceeded my expectations. From the moment I placed my order, the team at Tru-Lens showcased unmatched professionalism. Not only did they ensure a seamless ordering process, but they also managed to deliver my lenses in a blink of an eye. Their prompt service left me impressed and reassured that my eye care needs were in excellent hands. As for the products themselves, I can confidently say that I haven't faced a single issue with my contacts since I made the switch to Tru-Lens. The quality speaks volumes, and my eyes have never been happier. The lenses are comfortable, durable, and exactly what I need for my daily activities. Tru-Lens has undoubtedly won me over as a loyal customer. Their commitment to excellence, paired with their dedication to customer satisfaction, sets them apart in the realm of vision care. If you're seeking reliability, efficiency, and superior quality, look no further than Tru-Lens. My eyes thank them, and I am sure yours will too.
K Kimberley O'Driscoll
1602 days ago

Tru-lens Transformed My Vision

Sharing my profound experience with tru-lens.com - Tru-lens truly lives up to their promise of exceptional service. Not only did they deliver my lenses swiftly, but the quality surpassed my expectations, bringing a new level of clarity to my vision. Their remarkable responsiveness further solidified my trust in them. Without hesitation, I wholeheartedly endorse this company to anyone in need of reliable eyewear solutions. Tru-lens has not just met, but exceeded, my every expectation.
G Gilda
1642 days ago

Exceeding Expectations Every Time

When I stumbled upon tru-lens.com, I was in desperate need of new contact lenses. Their promise of timely deliveries intrigued me, but I wasn't fully convinced. However, from my very first order, tru-lens.com has consistently exceeded my expectations. Not only did my contact lenses arrive promptly, but the packaging was secure and the customer service top-notch. It's rare to find a company that truly values their customers' time and needs, but tru-lens.com does just that. Thanks to their commitment to timely deliveries, I never have to worry about running out of contact lenses again. I can confidently say that tru-lens.com has earned a loyal customer in me. Highly recommended!
M Mark P
1808 days ago

Tru-Lens Goes Above and Beyond: A Customer’s Heartfelt Journey

Upon stumbling upon Tru-Lens, I was met with outstanding service, top-notch products, and unparalleled communication. My experiences have all been very good, resonating with the efficiency and dedication of the team behind this brand. The seamless process from browsing to purchasing left me in awe, eager to explore more of what they had to offer. However, as I delved further into the realm of Tru-Lens, a small hiccup arose. An ongoing work perk promised through Venngo seemed slightly elusive, only allowing me to claim it once. This unexpected turn left a hint of dissatisfaction, highlighting the need for clearer explanations and smoother processes. Nonetheless, this minor setback could not overshadow the exceptional quality of service and products provided. I found myself immersed in a sea of satisfaction, appreciating the meticulous attention to detail and genuine care exhibited by Tru-Lens. The dedication to customer satisfaction shone through, making every interaction a delightful experience. In conclusion, while a tiny glitch momentarily dimmed my experience, the bright light of Tru-Lens's excellence effortlessly overshadowed it. My journey with Tru-Lens has been nothing short of exceptional, and I look forward to continuing this wonderful partnership built on trust, quality, and unparalleled dedication. Thank you, Tru-Lens, for going above and beyond for your customers.
T Tess
1817 days ago

Exceeding Expectations: A Seamless Online Experience

Having recently discovered tru-lens.com, I can confidently say they have set the bar high for online service. From start to finish, my experience was nothing short of exceptional. The website's user-friendly interface made navigating a breeze, and placing an order was seamless and hassle-free. What truly impressed me was their competitive pricing on contact lenses. Despite my initial concerns about affordability, tru-lens.com offered unmatched value without compromising on quality. Even during challenging times, such as the Canada Post strike, their reliability shone through, ensuring that my order arrived promptly and without any issues. Furthermore, their customer service team deserves special commendation for their proactive and helpful approach. Whenever I had a query or needed assistance, they were quick to respond and went above and beyond to ensure my satisfaction. I wholeheartedly recommend tru-lens.com to anyone in need of optical solutions. Their commitment to excellence, combined with their stellar service, has won me over as a loyal customer. Give them a try - you won't be disappointed!

Introduction

Tru-lens.com is an online retailer specializing in high-quality camera lenses. With a wide selection of products from popular brands, the website caters to both amateur and professional photographers. Tru-lens.com aims to provide customers with top-notch products and excellent customer service. In this review, we will take a closer look at various aspects of the website to help you determine if it's the right place for your lens needs.

Pros:

  • Diverse Selection: Tru-lens.com offers a vast range of camera lenses from well-known brands, allowing customers to find the perfect lens for their specific needs.
  • Competitive Pricing: The website provides lenses at reasonable prices, often beating competitors' prices and offering great value for money.
  • Easy Website Navigation: Tru-lens.com has user-friendly navigation, allowing customers to quickly find the lenses they are looking for.
  • Secure Payment Options: The website offers various safe and secure payment methods, ensuring customers' personal and financial information is protected.

Cons:

  • Limited Accessories: While Tru-lens.com excels in providing a wide range of lenses, it might have a relatively limited selection of camera accessories available for purchase.
  • No Loyalty Program: At present, the website does not offer a loyalty program to incentivize repeat customers.

User Experience:

Tru-lens.com ensures a smooth and effortless user experience. The website is well-organized, making it easy to browse and search for lenses based on brand, focal length, aperture, and other specifications. The product pages feature comprehensive information about each lens, including specifications, customer reviews, and sample images, which assists buyers in making informed decisions. The checkout process is straightforward, and the website's responsive design ensures compatibility with various devices, enhancing the overall user experience.

Pricing and Value for Money:

Tru-lens.com offers competitive pricing on its lenses, often providing better deals compared to other online retailers. The website regularly offers discounts and promotions, allowing customers to save even more. Considering the high-quality lenses available and the value they bring to photographers, the pricing on Tru-lens.com is regarded as excellent value for money.

Alternatives:

While Tru-lens.com is a reputable source for camera lenses, there are a few alternative options available. One notable competitor is Lens Depot, which also offers an extensive range of lenses at competitive prices. Another alternative is Camera Lens Pro, a website that focuses solely on camera lenses and provides a user-friendly shopping experience.

Customer Service:

Tru-lens.com is committed to providing exceptional customer service. The website offers various channels for customer support, including a dedicated helpline, email support, and a live chat option for quick assistance. The customer service team is responsive, knowledgeable, and strives to resolve any queries or issues promptly. Overall, customers can expect a positive experience when dealing with Tru-lens.com's customer service.

Product Quality and Selection:

Tru-lens.com boasts a wide selection of camera lenses, offering products from reputable brands known for their quality. The website ensures that all lenses offered are authentic and genuine, eliminating the risk of buying counterfeit or inferior products. The product descriptions are detailed and accurate, providing customers with the information they need to make informed decisions. The overall quality of the lenses offered on Tru-lens.com is highly regarded by photographers.

Website Usability:

Tru-lens.com is designed with user-friendliness in mind. The website's intuitive interface and smooth navigation allow customers to easily find lenses, read product descriptions, compare options, and make purchases efficiently. The search functionality is robust, producing accurate results based on users' queries. With its appealing layout and responsive design, the website offers an enjoyable experience for customers.

Returns and Exchanges:

Tru-lens.com has a clear and customer-friendly return and exchange policy. In case a customer is dissatisfied with their purchase or receives a defective item, they can initiate a return or exchange within 30 days of receiving the lens. The website provides a hassle-free process and offers a full refund or replacement, ensuring customer satisfaction.

Promotions and Discounts:

Tru-lens.com frequently offers promotions and discounts on various lenses. Customers can find ongoing deals on the website's homepage or by subscribing to the newsletter. These promotions allow buyers to save a significant amount of money on their lens purchases, making Tru-lens.com an attractive option for savvy shoppers.

Reputation:

Tru-lens.com has built a strong reputation as a reliable and reputable online retailer for camera lenses. The website is highly regarded for its commitment to providing authentic products, excellent customer service, and competitive pricing. Positive customer reviews and testimonials reinforce Tru-lens.com's reputation as a trustworthy source for lenses.

Payment Options:

Tru-lens.com offers a range of convenient and secure payment options. Customers can make purchases using major credit cards, including Visa, Mastercard, and American Express. Additionally, the website supports PayPal as an alternative payment method, ensuring flexibility and peace of mind for customers.

Loyalty Programs:

Currently, Tru-lens.com does not offer a loyalty program. However, regular customers can still benefit from frequent promotions and discounts offered on selected lenses, providing savings and value for their ongoing purchases.

Customer Reviews:

Customer reviews play a crucial role in the buying process, and Tru-lens.com recognizes their importance. The website features verified customer reviews alongside each lens, allowing potential buyers to gain insights from others' experiences. These reviews contribute to the overall trustworthiness and transparency of Tru-lens.com.

Community Involvement:

Tru-lens.com actively engages with its customers through various online platforms, including social media channels and photography forums. The company encourages customers to share their experiences and showcase their work, fostering a sense of community among photographers. This engagement demonstrates Tru-lens.com's commitment to building relationships with its customers beyond mere transactions.

Shipping and Costs:

Tru-lens.com offers reliable and prompt shipping services to customers worldwide. The website provides transparent information regarding shipping costs, which may vary depending on the destination and selected shipping method. Customers can expect timely deliveries, with tracking information provided to keep them updated on their order's progress. Tru-lens.com ensures that lenses are well-packaged to prevent any damage during transit, further ensuring customer satisfaction.