Trudiamonds User Reviews

Introduction

Tru-Diamonds is a UK-based company that offers high-quality simulated diamond jewellery at affordable prices. The company was founded in 2001 by Shauna and David Reid and has since become a well-known name in the industry. Their jewellery range includes rings, necklaces, earrings, and bracelets, all of which are made with ethical materials and high-quality craftsmanship.

Pros and Cons

Some pros of Tru-Diamonds are their affordable pricing, high-quality products, and ethical considerations. They also offer a 90-day money-back guarantee on all their jewellery. However, some cons of Tru-Diamonds are that their selection of jewellery is somewhat limited, and their website can sometimes be difficult to navigate.

User Experience

Tru-Diamonds' website has a clean and modern design, making it easy to navigate. The product pages are well-organised and include detailed descriptions and images of each item. The checkout process is straightforward and secure, and customers can track their orders using the website.

Pricing and Value for Money

Tru-Diamonds offers affordable pricing for high-quality simulated diamond jewellery. Their prices are considerably lower than those of traditional diamond jewellery, making it an excellent option for those who want to get the look of diamond jewellery without the high cost.

Alternatives

Other companies that offer simulated diamond jewellery include Diamond Nexus, Brilliant Earth, and MiaDonna. However, Tru-Diamonds stands out for its affordable pricing and ethical considerations.

Customer Service

Tru-Diamonds offers excellent customer service and support. Customers can contact them by phone, email, or live chat, and they are responsive and helpful with any queries or concerns.

Product Quality and Selection

Tru-Diamonds offers high-quality simulated diamond jewellery that is made with ethical materials and craftsmanship. While their selection of jewellery is somewhat limited, the pieces they offer are elegant and timeless.

Website Usability

Tru-Diamonds' website is easy to navigate, but it can sometimes be slow to load. The product pages are well-organised and include detailed descriptions and images of each item, making it easy for customers to make informed decisions.

Returns and Exchanges

Tru-Diamonds offers a 90-day money-back guarantee on all their jewellery, which is an excellent feature for customers who want to try out the jewellery before committing to it. They also offer free returns and exchanges, making it easy for customers to make changes to their orders.

Promotions and Discounts

Tru-Diamonds offers regular promotions and discounts on their website, making it an excellent option for customers who want to save on their purchases. They also offer a referral program for customers who want to share their experience with others.

Reputation

Tru-Diamonds has an excellent reputation in the jewellery industry, with many satisfied customers praising their high-quality products and excellent customer service. They have also received positive reviews from various media outlets, such as the Daily Mail and The Telegraph.

Payment Options

Tru-Diamonds accepts various payment options, including Visa, Mastercard, and PayPal. They also offer financing options for customers who want to make larger purchases.

Loyalty Programs

Tru-Diamonds offers a referral program for customers who want to share their experience with others. They also have a loyalty program that rewards customers with points that can be redeemed for discounts on future purchases.

Customer Reviews

Tru-Diamonds has received many positive reviews from customers who praise their excellent customer service and high-quality products. Customers also appreciate their affordable pricing and ethical considerations.

Community Involvement

Tru-Diamonds is committed to ethical and sustainable practices, and they have partnered with several charities and organisations to support social and environmental causes.

Shipping and Costs

Tru-Diamonds offers free shipping worldwide on orders over £100. They also offer express shipping options for customers who want their orders delivered quickly. However, customers are responsible for any custom fees and taxes that may apply to their orders.