Trutravels Reviews

Voted Good (5/5)

1684 Votes

20 Reviews

Vote Now

In the Tour Operator category

Pie-Chart Analysis

0% users rated Terrible
5% users rated Poor
0% users rated Average
0% users rated Very Good
95% users rated Excellent
Write a review
M Matt Buckingham
41 days ago

An Unforgettable Journey with Tru Travels

Embarking on a solo adventure to Australia had always been a dream of mine, and thanks to Tru Travels, that dream became a reality beyond my wildest expectations. From the seamless online booking process to the genuine and supportive customer service, every step of the journey with Tru Travels was a delight. As my trip approached, I was eagerly welcomed into a WhatsApp group where I connected with fellow travelers, igniting the excitement for the upcoming East Coast Australia experience. Meeting up with these like-minded individuals before the tour commenced allowed me to forge friendships and create unforgettable memories right from the start. Throughout the tour, each day was a new adventure filled with the perfect blend of thrilling activities and leisurely explorations. From immersing myself in Australia's stunning natural beauty to experiencing the vibrant city life and relaxing on picturesque beaches, Tru Travels ensured that I witnessed all facets of this incredible country. Staying in elegant hostels and traveling in style added an extra touch of luxury to the journey, enhancing the overall experience. One of the highlights for me was the breathtaking visit to Airlie Beach, where I marveled at the beauty of the Great Barrier Reef and conquered my fears by skydiving with a stunning beach backdrop. Tru Travels not only showed me the beauty of Australia but also instilled a deeper love for travel within me. This trip was truly life-changing, and I am already planning my next adventure with them. For anyone yearning to explore the world and create lasting memories, I wholeheartedly recommend embarking on a journey with Tru Travels. Get ready to broaden your horizons and embark on the adventure of a lifetime!
F Frances Greenway
42 days ago

A Heartfelt Journey with TruTravels: A Sri Lankan Adventure to Remember

Embarking on a tour with TruTravels through the enchanting landscapes of Sri Lanka was truly a magical experience, made all the more memorable by our exceptional tour guide, Mahen. His unwavering dedication and infectious enthusiasm added an extra layer of charm to every moment of our journey. Not only did Mahen go out of his way to ensure our comfort and enjoyment, but he also surprised us with thoughtful gestures that made us feel truly special. From birthday celebrations to ensuring our safety and happiness, Mahen's attention to detail and caring nature truly set him apart. Accompanied by our delightful drivers, Prasanna and Dilan, the entire experience felt like being a part of a warm and welcoming family. Their kindness and genuine concern for our well-being, from carrying umbrellas to making sure our dietary restrictions were accommodated, truly exemplified the spirit of hospitality. The tour highlights, including captivating safaris, pristine beaches, and the sense of belonging to the TruTravels family, made every moment unforgettable. I wholeheartedly recommend this tour to anyone seeking to explore the beauty of Sri Lanka, with Mahen as your guide for an added touch of magic! For fellow vegans or those with dairy intolerances, Mahen's diligent efforts in ensuring dietary requirements were met were commendable, although a reminder to always double-check unexpected ingredients like milk in seemingly innocuous foods, such as white bread, remains crucial for a seamless culinary experience. In conclusion, my journey with TruTravels was not just a vacation but a soul-enriching experience, thanks to the exceptional team led by Mahen. Gratitude fills my heart for the memories created and the bonds formed, making this adventure one that will forever hold a special place in my heart.
B BSmith
43 days ago

Unforgettable Memories and Magical Moments in Sri Lanka

Embarking on the journey with trutravels.com to explore Sri Lanka was truly a life-changing experience. The vibrant landscapes, captivating culture, and warm hospitality of the locals made every moment unforgettable. Our guide, Mahen, was the heart and soul of the trip. His passion for his country shone through as he shared fascinating insights at every stop. From historical landmarks to hidden gems, Mahen's knowledge enhanced our exploration, creating magical moments that will always hold a special place in my heart. Behind the scenes, Prasanna & Dilan, our dedicated drivers, went above and beyond to ensure our safety and comfort. Their thoughtful gestures, like decorating the bus for a birthday celebration, added an extra touch of warmth to the journey. The highlight reel of our adventure was the enchanting train ride and the exhilarating safari. Witnessing majestic elephants in their natural habitat was a soul-stirring experience that left us in awe of nature's wonders. I wholeheartedly recommend this tour to anyone seeking to immerse themselves in the beauty and charm of Sri Lanka. Each day was a new chapter filled with discovery and joy, highlighting the uniqueness of this remarkable country. 🇱🇰💛 Thank you, trutravels.com, for creating the perfect opportunity to create lifelong memories and deepen my appreciation for the wonders of travel.
H Hilary Walker
43 days ago

A Soulful Adventure with TruTravels: Beyond Expectations

Embarking on a journey with TruTravels has been nothing short of a soulful adventure. From the scenic train ride to Ella to witnessing the majestic elephants in the Safari, every moment was etched in my memory. However, it was the visit to the tea plantation that truly stole my heart. Watching the intricate process of tea-making, from leaf to cup, was not only educational but also deeply enriching. What made this trip truly unforgettable was our tour guide, Mahen. His warm demeanor and wealth of cultural knowledge added an extra layer of depth to our travels. His stories and insights painted a vivid picture of the places we visited, making each stop more meaningful. This experience with TruTravels has surpassed my expectations in every way possible. The seamless organization, the genuine connections made along the way, and the profound cultural immersion have left me craving for more. Without a doubt, I eagerly look forward to my next adventure with TruTravels, knowing that each journey with them promises to be an enriching and unforgettable experience.
A Aimee Baker
45 days ago

An Unforgettable Journey: TruTravels’ India Uncovered Tour

Embarking on TruTravels’ India Uncovered tour was a decision that surpassed all my expectations. From the moment I set foot in this breathtaking country to the last farewell, every step of the journey was filled with wonder and amazement. Our tour guide, Surya — affectionately known as Suri — was not just a leader but a beacon of knowledge and warmth. His profound understanding of each destination we visited and his invaluable local tips ensured our safety and enriched our experiences beyond measure. Suri’s round-the-clock availability and his seamless blend of friendliness and professionalism truly made him the heart of our group, transforming strangers into lifelong friends. Throughout our adventure, from the vibrant markets of Udaipur to the tranquil shores of Pushkar and the iconic wonders of Agra, every moment was filled with laughter and unforgettable memories. The safari excursions, serene lake cruises, mesmerizing sunset yoga sessions, and the surreal beauty of the Taj Mahal left an indelible mark on my soul. The tour’s exceptional value for money was evident in every aspect, from the carefully selected accommodations to the seamless travel arrangements. If I had one wish, it would be for a slightly longer itinerary to savor the wonders of Agra even more after extended travel days. I am deeply grateful to Suri for crafting a magical journey that will forever hold a special place in my heart. TruTravels, through this incredible experience, has not only won me over as a customer but has also redefined the essence of exploration and connection. Thank you for this transformative adventure; I am now a devoted enthusiast of TruTravels.
P Phoebe Rainbow
46 days ago

Transformative Journey: Unveiling the Wonders of India with TruTravels

Embarking on another unforgettable voyage with TruTravels proved to be nothing short of spectacular! The captivating allure of India unfolded before us, thanks to our exceptional guide, Suri. His deep understanding of the culture and history, paired with his infectious enthusiasm, truly enhanced our exploration of bustling cities and serene desert towns. Suri's unwavering dedication to our safety and enjoyment reassured us at every step, making the entire adventure not just memorable but also profoundly enriching. Without a doubt, I wholeheartedly endorse the transformative experience of India Uncovered with TruTravels!
L Laura Sutton
46 days ago

Unforgettable Memories with Tru Travels: A Journey of a Lifetime

From the bustling streets of India to the serene landscapes, my experience with Tru Travels was nothing short of incredible. From the seamless planning to the impeccable execution, every moment was crafted with precision and care. Our guide’s wealth of knowledge enriched every destination, making each visit a truly immersive experience. Exploring the breathtaking beauty of India, I found myself lost in a perfect blend of culture and excitement. The sights we encountered were beyond words, leaving an indelible mark on my soul. Tru Travels curated a journey that seamlessly combined discovery and delight, creating an unparalleled travel experience. With each passing day, I found myself immersed in the vibrant tapestry of India, guided by Tru Travels' expertise and passion for exploration. This trip has left an everlasting impact, and I eagerly look forward to embarking on another adventure with Tru Travels. Thank you, Tru Travels, for turning my dream trip into a reality, and for creating memories that will last a lifetime.
C Charl Carter
47 days ago

An Unforgettable Journey with trutravels.com!

Embarking on a 10-day adventure through Bali with trutravels.com was truly life-changing. From the moment we met our guides, G, Song, and Ikrar, I knew we were in for something special. Their warmth and friendliness instantly made us feel like part of a big, happy family. Every activity on the tour was not only exciting but also thoughtfully curated to offer us a deep dive into the rich cultural tapestry of Bali. From exploring lush rice terraces to immersing ourselves in traditional ceremonies, every moment felt meaningful and authentic. What set this experience apart was the genuine care and attention to detail that our guides provided. They not only showed us the beauty of Bali but also shared their knowledge, stories, and personal connections, making the journey feel intimate and unforgettable. Travelling with trutravels.com didn't just give me a vacation; it gave me a new perspective on life and a heart full of cherished memories. I can't recommend this tour enough for anyone seeking a transformative travel experience. Thank you, trutravels.com, for an incredible journey that will stay with me forever!
S Samuel Ness
47 days ago

A Journey of a Lifetime with Mr. Hul Vong – A True Cambodian Gem

Embarking on a 10-day adventure through Cambodia with trutravels.com was a decision that I will forever be grateful for. Initially feeling apprehensive about exploring a new country, Mr. Hul Vong, our exceptional tour guide, swiftly dismantled any worries with his infectious passion and deep-rooted love for his homeland. Each day was a revelation as Mr. Hul led us through the tapestry of Cambodia's culture, history, and beauty with unwavering enthusiasm. His genuine pride for the country breathed life into every experience, allowing us to appreciate Cambodia in a profound and authentic way. From exploring ancient temples to savoring delectable Cambodian cuisine, every moment was meticulously curated to offer a blend of excitement and serenity. The accommodations were luxurious, the activities exhilarating, and the camaraderie with fellow travelers unforgettable. Mr. Hul's dedication to ensuring our safety, comfort, and enjoyment was unparalleled, and his guidance transformed a mere trip into a soul-stirring journey. The memories created during those 10 days will forever hold a special place in my heart, thanks to Mr. Hul's unwavering commitment to making every moment unforgettable. To anyone seeking a transformative travel experience filled with authenticity and warmth, I wholeheartedly recommend booking a tour with Mr. Hul Vong. His passion, knowledge, and genuine care will undoubtedly turn your trip into a cherished memory, just as he did for ours. Thank you, Mr. Hul Vong, for being the cornerstone of an unforgettable expedition.
A Anna
47 days ago

Mr. Hul: An Extraordinary Guide Who Goes Above and Beyond!

Reflecting on my recent journey with trutravels.com, I cannot help but express my sincere gratitude for the exceptional Mr. Hul. His exuberance and passion for his work were simply contagious, ensuring that each moment of our trip was nothing short of unforgettable. Mr. Hul's insightful narratives and personal anecdotes not only enriched our exploration of Cambodia but also provided a unique perspective that resonated deeply with each one of us. One remarkable experience that stands out is the opportunity to visit Mr. Hul's family home. This gesture not only showcased his genuine hospitality but also allowed us to connect with the local culture on a profound level. Mr. Hul's willingness to share his heritage with us underscored his commitment to creating meaningful and authentic experiences for travelers. Moreover, Mr. Hul's dedication to ensuring our comfort and satisfaction was truly remarkable. His unwavering support, eagerness to address any queries, and proactive approach in catering to our needs exemplified his professionalism and genuine care for each member of the group. It was apparent that Mr. Hul not only excels as a knowledgeable guide but also excels in creating a warm and inclusive atmosphere for everyone to enjoy. And who could forget Mr. Hul's impressive party skills? His ability to infuse energy and excitement into our gatherings surpassed all expectations, making him the life of the celebration and a true party maestro. His vibrant spirit and infectious enthusiasm added an extra layer of joy to our adventures, leaving us with cherished memories that will last a lifetime. In conclusion, I cannot emphasize enough how grateful I am to have had Mr. Hul as our tour guide. His exceptional qualities, coupled with his genuine kindness and dedication, truly set him apart as a legend in the world of travel. Thank you, Mr. Hul, for being the driving force behind an incredible journey - you have truly made a lasting impact on all of us! ❤️
C Consumer
48 days ago

Transformative Journey in the Heart of Cambodia

Embarking on a journey with trutravels.com to Cambodia was a life-altering experience that I will forever cherish. The pristine beauty of the country coupled with the exceptional guidance of Mr. Hul, our knowledgeable guide, truly made this trip unforgettable. Mr. Hul's friendly demeanor and meticulous attention to detail ensured that every moment was filled with wonder and joy. Under his guidance, our group transcended from strangers to a close-knit family, sharing laughter and creating memories that will last a lifetime. Thank you, trutravels.com, for a soul-stirring adventure through the heart of Cambodia.
K Kohley
48 days ago

A Heartfelt Encounter with Cambodia: My Trutravels Review

Embarking on the Cambodia tour with trutravels.com was a transformative experience that exceeded all my expectations. The highlight of the journey was undeniably our guide, Mr. Hul, whose deep-rooted passion for his country shone through every moment of the trip. His commitment to ensuring our safety and enjoyment was unparalleled, making our exploration of Cambodia not just informative, but truly immersive. One of the most memorable aspects of the tour was delving into the rural heart of Cambodia, where we witnessed the traditional art of rice wine making and indulged in authentic family-style lunches at Mr. Hul's own family home. These genuine encounters with Cambodian culture added a layer of authenticity to our travels that I will forever cherish. Moreover, the accommodation provided throughout the journey was nothing short of luxurious, offering a comfortable retreat at the end of each enriching day. From bustling cities to serene countryside, trutravels.com curated a diverse itinerary that showcased the multifaceted beauty of Cambodia. I wholeheartedly recommend this tour to anyone considering a visit to Cambodia. trutravels.com not only delivers on its promise of an amazing travel guide but also creates an unforgettable experience that will leave you with a newfound appreciation for this vibrant country. Thank you, Trutravels, for a journey that will forever hold a special place in my heart.
R Rohanna Porter
48 days ago

Above and Beyond: Mr. Hul Made My Travels Memorable

Embarking on an adventure with trutravels.com was a dream come true, made all the more special by the exceptional care and support of Mr. Hul. As someone with mobility challenges, navigating Asian stairs and boats seemed daunting, but Mr. Hul's unwavering assistance ensured my safety and comfort every step of the way. Despite my limitations, Mr. Hul's dedication to inclusivity and genuine compassion allowed me to experience the beauty of the country through a fresh perspective, creating unforgettable memories that surpassed any physical hurdles. His attention to detail and genuine concern for my well-being truly set him apart as a remarkable guide. I may not have kept pace with the energetic young travelers, but Mr. Hul's kindness and professionalism ensured that my journey was just as enriching and memorable. I am grateful for his warmth, guidance, and above-and-beyond service, making my travel experience truly extraordinary. Thank you, Mr. Hul, for going above and beyond to make my trip unforgettable.
E Eliane Schmidiger
48 days ago

An Unforgettable Cultural Journey with trutravels.com

Travelling to Cambodia with trutravels.com was an experience like no other, thanks to the incredible guide, Mr. Hul. His deep insights into the Cambodian culture truly enriched our journey. Not only did he show us the typical tourist spots, but he also took us off the beaten path to meet his family, giving us a genuine taste of local life. The authentic lunch we shared with them will forever be etched in my memory. The entire trip was flawlessly organized, from accommodations to activities, creating a seamless and enjoyable experience. Mr. Hul's dedication to our safety and comfort was evident throughout, providing us with peace of mind and allowing us to fully immerse ourselves in the beauty of Cambodia. I am immensely grateful for the opportunity to have such a profound and unforgettable trip, filled with genuine connections and insightful experiences. Thank you, trutravels.com, and a special thank you to Mr. Hul, for making this cultural journey one that I will cherish forever.
D Dagmar Fonk
48 days ago

Unforgettable Island Adventure with TruTravels – Ming Made It Magical!

Embarking on the Thailand Island Hopper journey with TruTravels was nothing short of enchanting. From the moment we set foot on the picturesque islands, a sense of tranquility enveloped us, allowing us to bask in the beauty of our surroundings. The perfect blend of organized activities and free exploration time ensured that every traveler, regardless of their preferences, found moments of pure joy. However, what truly set this experience apart was our extraordinary guide, Ming. Her vibrant energy, genuine care, and infectious enthusiasm elevated the journey to new heights. Ming went above and beyond to ensure the comfort and happiness of each member of the group, creating a sense of unity and camaraderie that made every moment memorable. To Ming – our beacon of light throughout this adventure – we cannot express enough gratitude. Your dedication to showcasing the best of the islands while ensuring our well-being did not go unnoticed. You truly made our trip exceptional, and for that, we are forever grateful. Ming, you hold a special place in our hearts! TruTravels, thank you for curating such a remarkable experience, and thank you, Ming, for sprinkling your magic and making our island adventure an unforgettable one. We love you, Ming!

Introduction

TruTravels is an online travel platform that specializes in providing unique and immersive travel experiences to adventurous individuals. With a focus on creating memorable trips and fostering unforgettable connections, TruTravels has gained a reputation as a reliable and trustworthy travel company. In this editorial review, we will delve into various aspects of TruTravels, including its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros:

  • TruTravels offers a wide range of unique and immersive travel experiences in various destinations, catering to different preferences and budgets.
  • They prioritize building genuine connections among travelers, creating a friendly and inclusive travel community.
  • TruTravels provides excellent customer service, with knowledgeable and passionate staff who are ready to assist travelers throughout their journey.
  • The website is user-friendly, allowing for easy navigation and booking processes.
  • TruTravels has received numerous positive reviews from satisfied customers, highlighting their professionalism and dedication to providing memorable trips.

Cons:

  • The pricing of TruTravels' travel experiences can be on the higher side for budget-conscious travelers.
  • Some customers have reported minor issues with trip logistics, such as delays or last-minute changes.
  • TruTravels' selection of destinations might not cater to everyone's preferences, as it focuses more on offbeat and adventure-oriented locations.

User Experience:

TruTravels offers a seamless user experience, starting from their well-designed website to their dedicated and responsive customer service team. The website is organized and easy to navigate, allowing users to quickly find and book their desired travel experiences. The booking process is straightforward, with clear instructions provided at each step. TruTravels also provides detailed itineraries, ensuring travelers have all the necessary information to make the most out of their trips.

Pricing and Value for Money:

TruTravels' travel experiences are priced competitively, considering the high-quality services and unique itineraries provided. While they may not be the most budget-friendly option, the value for money is evident in the attention to detail, knowledgeable guides, and carefully selected accommodations. TruTravels' focus on creating authentic and unforgettable experiences justifies the price and ensures travelers get their money's worth.

Customer Service:

TruTravels' customer service is highly regarded among customers. Their team is known for being friendly, knowledgeable, and always ready to assist travelers throughout their journeys. Whether it's pre-trip queries, assistance during the trip, or post-trip feedback, TruTravels ensures that their customers feel supported and well taken care of. Their prompt response times and professionalism contribute to a positive customer service experience.

Product Quality and Selection:

TruTravels prides itself on providing high-quality travel experiences. Their itineraries are carefully curated to offer unique and adventurous activities, while also incorporating cultural immersions. The selection of destinations showcases TruTravels' dedication to exploring offbeat locations and promoting sustainable tourism. While their focus may not align with traditional tourist hotspots, the quality of their trips and attention to detail ensure a memorable and immersive travel experience.

Website Usability:

The TruTravels website demonstrates excellent usability, making it convenient for users to explore and book their desired trips. The website is well-designed and intuitive, with clear navigation menus and a visually appealing layout. The booking process is straightforward, and users can easily access additional information, such as itineraries and FAQs. TruTravels' website usability contributes to a smooth and hassle-free user experience.

Returns and Exchanges:

TruTravels has a well-defined refund and cancellation policy. Customers can refer to the terms and conditions provided on the website for detailed information on returns and exchanges. While certain restrictions may apply to refunds and changes in bookings, TruTravels aims to accommodate customers' needs to the best of their abilities, ensuring a fair and transparent process.

Promotions and Discounts:

TruTravels occasionally offers promotions and discounts on their travel experiences. These incentives can range from early bird discounts to limited-time offers. Customers can stay updated on the latest promotions by visiting the website or subscribing to the TruTravels newsletter. Taking advantage of these promotions allows travelers to secure their dream trips at competitive prices.

Reputation:

TruTravels has established a commendable reputation in the travel industry. They are known for their commitment to providing unique experiences, fostering genuine connections among travelers, and ensuring customer satisfaction. Positive reviews and testimonials from happy customers further solidify their reputation as a reliable and trustworthy travel company.

Payment Options:

TruTravels offers various payment options to cater to different preferences. Customers can make payments using major credit cards, such as Visa, Mastercard, and American Express. Additionally, TruTravels accepts payments via PayPal, providing a secure and convenient method for transactions.

Loyalty Programs:

TruTravels currently does not offer a formal loyalty program. However, they prioritize building long-term relationships with their customers and often provide exclusive offers and discounts to returning travelers. By joining the TruTravels community, customers can stay updated on the latest news and promotions.

Customer Reviews:

Customer reviews play a crucial role in showcasing TruTravels' commitment to customer satisfaction. The majority of reviews highlight positive experiences, emphasizing the professionalism of their staff, the quality of the trips, and the lasting connections made during the journeys. However, it's worth noting that some customers have reported minor issues with logistics or destination selection. TruTravels actively engages with customer feedback and uses it to further improve their services.

Community Involvement:

TruTravels actively engages with the community by supporting local initiatives and sustainable tourism practices. They collaborate with local guides and businesses, ensuring a positive impact on the communities they visit. Additionally, TruTravels aims to promote responsible travel and environmental awareness among their customers, encouraging them to contribute to the destinations they explore.

Shipping and Costs:

As an online travel platform, TruTravels does not engage in physical shipping of products. Instead, they provide comprehensive trip itineraries and booking confirmation electronically. The costs associated with TruTravels' travel experiences generally include accommodation, transportation, activities, and some meals, depending on the specific trip. Additional costs, such as personal expenses and travel insurance, may vary and should be considered by customers when planning their trips.

In conclusion, TruTravels stands out as a reliable and reputable travel company that offers unique and immersive experiences. Despite a few minor cons, the pros of traveling with TruTravels, including their focus on creating connections, excellent customer service, and dedication to quality, outweigh any drawbacks. Travelers looking for unforgettable adventures and connections should consider TruTravels for their next trip.