Trutravels User Reviews

Introduction

Trutravels.com is a travel company that offers unique and responsible tours to various destinations across Southeast Asia. The company was established in 2010 by Mark Pope, a seasoned traveler who wanted to share his love for traveling and give back to local communities. Trutravels.com has a mission to provide travelers with an authentic and sustainable experience, while also contributing to the growth and development of local communities.

Pros and Cons

Pros: - Responsibly and sustainably managed tours - Experienced and knowledgeable tour guides - Unique and off-the-beaten-path destinations - Great value for money - Emphasis on authentic and immersive experiences Cons: - Limited tour options compared to larger tour companies - No loyalty program or rewards system - Tours may not be suitable for travelers looking for luxury or high-end accommodations

User Experience

The trutravels.com website is user-friendly and easy to navigate, with clear information on tour destinations, itineraries, and pricing. The site also includes photos and reviews from past travelers to help users make informed decisions. Booking a tour is a simple process, and there is an option to pay in installments for added convenience.

Pricing and Value for Money

Trutravels.com offers affordable tours that are great value for money. Prices range from $200 to $1,000 depending on the tour, with most tours falling in the $500-$700 range. Tours include accommodations, transportation, meals, and activities, making them an all-inclusive and hassle-free option for travelers.

Alternatives

Other companies that offer similar tours to Southeast Asia include Intrepid Travel, G Adventures, and The Dragon Trip. These companies offer a wider range of tour options and may be better suited for travelers looking for luxury accommodations or high-end experiences.

Customer Service

Trutravels.com provides excellent customer service, with friendly and responsive staff available to handle inquiries and concerns. The company also offers a 24/7 emergency support line for travelers on tour.

Product Quality and Selection

Trutravels.com offers high-quality tours that are responsibly and sustainably managed. Tours include unique and off-the-beaten-path destinations, with an emphasis on authentic and immersive experiences. The company offers a limited selection of tours compared to larger companies, but each tour is well-managed and thoughtfully curated.

Website Usability

The trutravels.com website is easy to use and navigate, with clear information on tour options, itineraries, and pricing. The site also includes photos, reviews, and FAQ sections to help users make informed decisions.

Returns and Exchanges

Trutravels.com has a flexible refund policy, with full refunds granted up to 60 days before the start of a tour. Partial refunds may be granted for cancellations made within 60 days of the tour, but fees may apply.

Promotions and Discounts

Trutravels.com occasionally offers promotions and discounts on tours, usually during the off-season or for last-minute bookings. The company also offers referral discounts for customers who refer friends or family to a tour.

Reputation

Trutravels.com has a strong reputation as a responsible and sustainable travel company, with many positive reviews and testimonials from past travelers. The company has also been recognized for its efforts to give back to local communities and promote sustainable tourism.

Payment Options

Trutravels.com accepts payment via credit card or PayPal, and also offers the option to pay in installments for added convenience.

Loyalty Programs

Trutravels.com does not currently offer a loyalty program or rewards system for repeat customers.

Customer Reviews

Past customers have generally had positive experiences with Trutravels.com, citing the company's responsible and sustainable approach to travel, knowledgeable tour guides, and unique tour destinations. Some customers have noted that accommodations can be basic and not suitable for those looking for luxury or high-end experiences.

Community Involvement

Trutravels.com is actively involved in giving back to local communities, with a focus on promoting sustainable tourism and supporting local businesses. The company has established a foundation to support community projects, and also partners with local organizations to give back to the communities where it operates.

Shipping and Costs

Trutravels.com does not ship physical products, as tours are all booked online. Costs for tours include all accommodations, transportation, meals, and activities, with no hidden fees or additional costs.