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I purchased 5 TRYSONICbrush DEVICES
My review for trysonicbrush.com I purchased 3 toothbrushes, 2 plaque remover and 1 water pic from this company. These were Christmas gifts for my family. I purchase one for myself as well. I was the first one to use it. It did not work. I had to brush my teeth immediately after using it. It's not effective. Not only that, the button on the device did not go on for more than 10 seconds. I followed the directions. It was supposed to go on for 45 seconds. The first two times I tried the device, it did work for 45 seconds but still my teeth needed a good brushing afterwards. I tried it again to see if maybe I was doing it wrong and then now the button did not work for more than 10 seconds. I literally use this product about four times total just trying it out. Each time needing to brush my teeth afterwards. It is very sloppy. Lots of toothpaste get stuck in the bristles of their device. I did not open up the other products. I contacted the company for returns. They told me they would not accept the products because they were outside of the window of returns. I spoke with somebody on email. They told me they would accept the products because they were unopened. I was grateful. They told me to pack them up and mail them to the return department for a full refund. I asked him if they would also accept the product that I only use four times so they could at least see what was wrong with it for their needs. They said they would accept it and they would also refund me for that one as well. At that point I was feeling very grateful and looked forward to getting my refund. I packed everything up send it USPS with tracking and it was returned and received promptly after that email correspondence. Immediately after mailing, I sent my tracking to my customer service representative, Leah. I told her here is my tracking what can I expect for the return process. She has not responded. I contacted customer service almost daily with no reply. This company does not take phone calls. They only go through email. And there has been no reply after I sent my tracking with the receipt of my return which was approximately $21. I've texted the company, emailed the company, and pleaded with the company to please reply. They have not answered. They have my receipt, they have my money that I paid for the products, and they have the products that I purchased. So now I'm out about $400 with this company. They have not replied. They just need to pay me my money back. I'm not even asking for them to return the money for me to mail the products back. This company has terrible customer service, there's zero response for over 10 days. I feel like they are a scam. Any of their positive feedback on their website is definitely just contrived. It's not real people. Because if this is how they treat their customers I can't imagine them having good reviews. If they would have returned my money I would have let it go. But since they have not, my only choice is to at least warn others about them to not buy their products. If something goes wrong they will not reply and they will not refund. Warning. Good luck. I'm hoping to still get my money back but I doubt I will.No Results Found
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{{{reviewBody}}}Introduction
Trysonicbrush.com is a leading online retailer that specializes in sonic toothbrushes and oral care products. With a wide selection of high-quality sonic brushes and accessories, Trysonicbrush.com has established itself as a trusted brand in the oral hygiene market. Their commitment to providing innovative and effective oral care solutions has made them a popular choice among consumers.
Pros and Cons
- Pros:
- Extensive range of sonic toothbrushes for various oral care needs.
- High-quality products that deliver exceptional cleaning results.
- Competitive pricing compared to other brand-name sonic toothbrushes.
- Easy-to-use website with comprehensive product descriptions and customer reviews.
- Excellent customer service that is responsive and helpful.
- Fast and reliable shipping options available.
- Generous return and exchange policy.
- Cons:
- Limited selection of non-toothbrush oral care products.
- Shipping costs may apply for some orders.
- No loyalty program for repeat customers.
User Experience
The user experience on Trysonicbrush.com is seamless and user-friendly. The website is well-organized, making it easy for customers to navigate and find the products they need. Each product is accompanied by detailed descriptions and customer reviews, allowing shoppers to make informed purchasing decisions. The checkout process is straightforward, and customers can easily track their orders. Overall, the user experience is smooth and hassle-free.
Pricing and Value for Money
Trysonicbrush.com offers competitive pricing for their range of sonic toothbrushes. While they may not be the cheapest option on the market, the quality and performance of their products justify the price. Customers can choose from different price ranges, ensuring that there is an option available for every budget. With their long-lasting performance and superior cleaning capabilities, Trysonicbrush.com provides excellent value for money.
Customer Service
Customer service is a top priority for Trysonicbrush.com. Their team is highly responsive, friendly, and knowledgeable. They are readily available to assist customers with any queries or concerns, whether it's product recommendations, troubleshooting, or order inquiries. The customer service representatives go above and beyond to ensure that each customer has a positive experience. Their dedication to customer satisfaction sets them apart from competitors.
Product Quality and Selection
Trysonicbrush.com focuses on providing top-notch product quality. Their sonic toothbrushes are manufactured using advanced technology and materials, resulting in durable and effective oral care tools. The selection of sonic toothbrushes caters to various oral care needs, including different brushing modes and features. While their range of non-toothbrush oral care products is limited, the quality of the available options is still commendable.
Website Usability
The website's usability is a strong point for Trysonicbrush.com. Its clean and intuitive design ensures a seamless browsing experience. The product categories and search function make it easy for customers to find specific items. Furthermore, the website loads quickly, optimizing the user experience. The inclusion of comprehensive product descriptions, images, and customer reviews further enhances the usability of the website.
Returns and Exchanges
Trysonicbrush.com offers a generous return and exchange policy. If customers are not satisfied with their purchase, they can initiate a return or exchange within a specified timeframe. The process is simple, and the customer service team ensures a smooth resolution. However, it's important to note that the customer may be responsible for return shipping costs, depending on the circumstances.
Promotions and Discounts
Trysonicbrush.com frequently runs promotions and offers discounts on their products. These promotions can range from percentage discounts to bundle deals. Customers are advised to regularly check the website or subscribe to the newsletter to stay updated on any ongoing promotions. By taking advantage of these promotions and discounts, customers can save money on their purchases.
Reputation
Trysonicbrush.com has built a solid reputation in the oral care industry. With their commitment to providing high-quality and effective sonic toothbrushes, they have gained the trust of many consumers. Their positive customer reviews reflect their dedication to customer satisfaction and the quality of their products. The reputable status of Trysonicbrush.com makes it a reliable choice for those seeking top-of-the-line oral care tools.
Payment Options
Trysonicbrush.com offers various secure payment options to cater to customer preferences. Customers can choose to pay using major credit cards, such as Visa, Mastercard, or American Express. Additionally, they provide the option for PayPal payments, which adds an extra layer of convenience and security.
Loyalty Programs
Currently, Trysonicbrush.com does not offer a loyalty program for its customers. While this may be a drawback for recurring customers, their competitive pricing, outstanding customer service, and the superior quality of their products compensate for the lack of a loyalty program.
Customer Reviews
Customer reviews on Trysonicbrush.com are overwhelmingly positive. Customers praise the effectiveness of the sonic toothbrushes and the improvement in their oral hygiene. Many reviewers also highlight the exceptional customer service they received. The abundance of positive customer reviews further reinforces the trustworthiness and reliability of Trysonicbrush.com.
Community Involvement
Trysonicbrush.com actively participates in community involvement initiatives. They support various oral health campaigns, education programs, and charitable organizations dedicated to improving oral hygiene worldwide. Such community involvement initiatives reflect their commitment to promoting oral health and making a positive impact.
Shipping and Costs
Trysonicbrush.com offers fast and reliable shipping options for both domestic and international customers. The shipping costs may vary depending on the destination and the weight of the order. It's important to note that customers may be responsible for any applicable customs duties or taxes for international orders. However, Trysonicbrush.com often runs promotions with free shipping, allowing customers to save on shipping costs.
In conclusion, Trysonicbrush.com is a trusted online retailer for sonic toothbrushes and oral care products. With their commitment to quality, exceptional customer service, and competitive pricing, they have established themselves as a reputable brand in the oral hygiene market. The extensive selection of sonic toothbrushes and their effectiveness in improving oral health make Trysonicbrush.com a valuable choice for consumers.