Users Voice for Turtlebeach
1% users rated Poor
0% users rated Average
4% users rated Very Good
94% users rated Excellent
Rate Turtlebeach Coupons Store
| Nov 2022 | 5 | 4.2 | 4.2 | 5 | 3.3 | 4 |
|---|---|---|---|---|---|---|
| Dec 2022 | 4.6 | 5 | 5 | 5 | 5 | 5 |
| Jan 2023 | 5 | 5 | 3.3 | 2 | 2.7 | 2.6 |
| Feb 2023 | 4.8 | 4.1 | 5 | 1 | 3 | 5 |
| Apr 2023 | 5 | 5 | 5 | 5 | 5 | 5 |
| Line Chart for Rating of peer stores |
turtlebeach.com
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Detailed Turtlebeach Review by Aisha Bachlani
Introduction
Turtlebeach.com is a leading online store focused on providing high-quality gaming accessories and audio solutions to gamers worldwide. Founded in 1975, the company has gained a reputation as one of the best in the industry, with innovative gaming headsets, controllers, and audio accessories.Pros and Cons
Pros: - High-quality products - Great selection of gaming accessories - Reasonable pricing - Excellent customer service - Free shipping on all orders Cons: - Limited loyalty program - Returns and exchanges can be time-consumingUser Experience
The website is easy to use, with clear navigation and excellent product descriptions. The checkout process is also quick and straightforward.Pricing and Value for Money
Turtlebeach.com is known for its reasonable pricing, offering high-quality products at affordable prices. Additionally, the website offers various promotions and discounts, making it an excellent value for money.Alternatives
Other online gaming accessory stores include Razer, SteelSeries, and HyperX.Customer Service
Turtlebeach.com has excellent customer service, with a responsive team ready to assist customers with any inquiries or concerns. The team can be reached via phone, email, or live chat.Product Quality and Selection
Turtlebeach.com features a broad selection of gaming accessories, including headsets, controllers, and audio accessories. The products are durable, high-quality, and innovative, providing gamers with the best gaming experience.Website Usability
The website is user-friendly, with a clean and organized layout that makes finding products easy. Additionally, the website loads quickly, ensuring a smooth shopping experience.Returns and Exchanges
Turtlebeach.com accepts returns and exchanges within 30 days of purchase, provided the products are in their original condition. However, the process can be time-consuming, requiring customers to fill out a return form and wait for approval.Promotions and Discounts
Turtlebeach.com offers various promotions and discounts, including free shipping and special holiday deals. Additionally, the website has a referral program that rewards customers for referring friends.Reputation
Turtlebeach.com has an excellent reputation in the gaming community, known for its high-quality products and innovative gaming solutions. Additionally, the website has received numerous positive reviews from satisfied customers.Payment Options
Turtlebeach.com accepts various payment options, including Visa, Mastercard, American Express, and PayPal.Loyalty Programs
Turtlebeach.com has a limited loyalty program that rewards frequent customers with discounts and special deals.Customer Reviews
Turtlebeach.com features numerous positive customer reviews on its website, with customers praising the website for its excellent customer service, high-quality products, and fast shipping.Community Involvement
Turtlebeach.com is actively involved in the gaming community, sponsoring esports events and providing gaming accessories to various organizations.Shipping and Costs
Turtlebeach.com offers free shipping on all orders. Additionally, the website provides fast shipping, with most orders arriving within five business days.Turtlebeach Recent User Reviews
Duration
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Reviewer Name: Matthew
Review Submission Date: 2023-01-18
Review Title: They fixed any issues I had
Review Submission Date: 2023-01-18
Review Title: They fixed any issues I had
Review Description: They fixed any issues I had. Product is top notch!
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Reviewer Name: Hector
Review Submission Date: 2023-01-17
Review Title: Simple, personal and quick, excellent.
Review Submission Date: 2023-01-17
Review Title: Simple, personal and quick, excellent.
Review Description: Their service was quick, simple and personal. I loved the fact that there was a person interacting with me instead of an automated or an AI system.
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Reviewer Name: Yony
Review Submission Date: 2023-01-17
Review Title: excelent
Review Submission Date: 2023-01-17
Review Title: excelent
Review Description: excelent , you are the best , and the process of warranty is very easy , thanks
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Reviewer Name: Kristen
Review Submission Date: 2023-01-17
Review Title: Outstanding Customer Support
Review Submission Date: 2023-01-17
Review Title: Outstanding Customer Support
Review Description: Jonas, a member of the Turtle Beach Customer Support Team replied to my service inquiry right away. He was extremely helpful and gave clear and precise directions for me to follow which made my experience easy and hastle free. I would gladly do it again.
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Reviewer Name: Susiee
Review Submission Date: 2023-01-16
Review Title: Proffesional customer service got my…
Review Submission Date: 2023-01-16
Review Title: Proffesional customer service got my…
Review Description: Proffesional customer service got my issue solve super fast!
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Reviewer Name: VH
Review Submission Date: 2023-01-16
Review Title: Brilliant Service
Review Submission Date: 2023-01-16
Review Title: Brilliant Service
Review Description: I bought the wireless charging stand as a gift for my partner's birthday, the delivery was really quick and he loved it! The customer service was amazing, couldn't fault it. Would definitely recommend!
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Reviewer Name: Giu
Review Submission Date: 2023-01-16
Review Title: The response was fast and were…
Review Submission Date: 2023-01-16
Review Title: The response was fast and were…
Review Description: The response was fast and were understanding to my problem, offering me the best solution
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Reviewer Name: Noah
Review Submission Date: 2023-01-16
Review Title: Great Products Better Customer Service
Review Submission Date: 2023-01-16
Review Title: Great Products Better Customer Service
Review Description: I bought a Recon controller and the left thumb stick stopped working suddenly. I contacted the support team at turtle beach and the responded quickly and helped me no problem, they asked me for a photo of the controller and the problem and then promptly sent me a replacement free of charge. 10/10 customer service I will for sure be purchasing more turtle beach products in the future.
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Reviewer Name: Sarah
Review Submission Date: 2023-01-10
Review Title: Rick was very kind and helpful!
Review Submission Date: 2023-01-10
Review Title: Rick was very kind and helpful!
Review Description: Rick was very kind even when I didn't understand what he was telling me. I was initially upset because I thought I wasn't going to get help. Walmart turned me away even though I paid them for the insurance for it for 1 year. But everything was resolved and now my headset has been replaced. Thanks so much!
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Reviewer Name: Dan
Review Submission Date: 2023-01-10
Review Title: Great tech support and replaced a product l. Thanks!!
Review Submission Date: 2023-01-10
Review Title: Great tech support and replaced a product l. Thanks!!
Review Description: It is great that you guys stood by your product and replace that even though we didn't have a original receipt since it was a gift!
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