Users Voice for Ubisoft

93% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
7% users rated Excellent
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Review article published on: 05 May 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 5 5 4.4 3.8 4.9 2.8
Dec 2022 1.8 1.8 5 5 5 5
Jan 2023 5 5 4.1 4.2 4.8 3.4
Feb 2023 1 3.4 5 5 5 5
Mar 2023 3 3.1 5 5 5 5
Line Chart for Rating of peer stores

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Detailed Ubisoft Review by

Introduction

Ubisoft.com is a popular online platform that offers a wide range of high-quality games for gamers around the world. Founded in 1986, Ubisoft has become one of the largest video game publishers in the world, with multiple award-winning franchises such as Assassin's Creed, Far Cry, and Watch Dogs. Ubisoft.com provides access to their latest and greatest games, as well as exclusive content, merchandise, and community events.

Pros and Cons

Pros: Huge selection of games, exclusive content, community events, well-designed website Cons: Occasional website bugs, some games can be pricey

User Experience

Ubisoft.com offers a seamless user experience with its clean, modern, and easy-to-use interface. The website provides a detailed overview of new and upcoming titles, exclusive content, and access to the Ubisoft store. The search function is efficient and easy to use, making it simple to find the right game or product. Additionally, Ubisoft offers a robust community section, allowing users to connect and participate in community events.

Pricing and Value for Money

Ubisoft.com offers a range of games at different price points, making it accessible to gamers with varying budgets. While some games can be pricier than others, they offer excellent value for money, considering the quality of the product and the hours of entertainment they provide. The exclusive content and merchandise offered on the website are also reasonably priced and can be a great addition to any gamer's collection.

Alternatives

Some popular alternatives to Ubisoft.com include Steam, Epic Games, and GOG. While these platforms offer similar gaming experiences, Ubisoft has the advantage of exclusive content and access to Ubisoft's games.

Customer Service

Ubisoft.com has an extensive FAQ section that provides users with answers to common questions. If users need further assistance, they can contact Ubisoft's customer service team via email or live chat. They offer prompt, helpful, and friendly service, ensuring that any issues are resolved quickly and efficiently.

Product Quality and Selection

Ubisoft.com offers an extensive range of high-quality games, including multi-platform, console, and PC games. They have a reputation for delivering well-crafted, immersive games that provide hours of entertainment. Additionally, Ubisoft offers exclusive content, such as collector's editions, merchandise, and game-related accessories, making it a one-stop-shop for gamers.

Website Usability

Ubisoft.com is well-designed and easy to navigate, with intuitive menus and a search function that efficiently directs users to the desired product. The website's sleek layout ensures that it is not overwhelming, and the information is presented clearly and concisely.

Returns and Exchanges

Ubisoft.com accepts returns and exchanges of unopened products within 14 days of purchase. They also offer refunds for faulty products, ensuring that gamers are satisfied with their purchases.

Promotions and Discounts

Ubisoft.com regularly offers promotions and discounts for its games and exclusive content. These deals can be found on the homepage, or users can subscribe to Ubisoft's newsletter to receive updates on exclusive offers and promotions.

Reputation

Ubisoft has a long-standing reputation as one of the world's best video game developers, with a track record of award-winning games, graphics, and storytelling. Ubisoft.com is known for providing high-quality games, fast delivery, excellent customer service, and exclusive content, making it one of the go-to destinations for gamers worldwide.

Payment Options

Ubisoft.com accepts a range of payment options, including credit cards, debit cards, PayPal, and gift cards. The website uses industry-standard encryption to ensure that all transactions are secure.

Loyalty Programs

Ubisoft.com offers a loyalty program called Uplay. Through this program, users earn points by completing specific in-game objectives and can exchange these points for rewards such as discounts, exclusive content, and merchandise.

Customer Reviews

Ubisoft.com has a review section for each of its products, allowing users to leave their feedback and rate their experience. These customer reviews help other buyers to make informed purchasing decisions and give Ubisoft valuable feedback to improve their products and services.

Community Involvement

Ubisoft.com encourages community involvement through their community section, which provides access to the latest news, blog posts, community events, and forums. This section allows users to connect with other gamers, share their experiences, and participate in exclusive community events.

Shipping and Costs

Ubisoft.com offers fast and reliable shipping, with delivery times ranging from 3-7 days depending on the shipping location. Shipping costs vary depending on the product and delivery location. Shipping is free for some products, and other products may have a flat rate or calculated rate based on weight and destination. In summary, Ubisoft.com is an excellent platform for gamers of all levels, offering a vast selection of high-quality games, exclusive content, and merchandise. The website is easy to navigate, and customer service is efficient and friendly. While some games can be pricier than others, they offer excellent value for money, considering the quality and hours of entertainment they provide. Overall, Ubisoft.com is a must-visit destination for any gamer looking for a comprehensive and immersive gaming experience.

Ubisoft Recent User Reviews

User Rating

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Reviewer Name: Hello

Review Submission Date: 2023-02-01

Review Title: account access restored!
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Review Description: Was having account issues for a month or two, Ubisoft recently introduced a live chat feature which allowed the recovery of my account. Big improvement - albeit with a service only available for a couple of hours a day -

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Reviewer Name: James

Review Submission Date: 2023-01-20

Review Title: Dreadful customer service.
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Review Description: Contacted Ubisoft after my son paid for rainbow six points on his PlayStation and they weren’t credited. After a long drawn out 6 day process of numerous messages and all sorts of back and forth where I was asked to provide all sorts, it finally got settled. It was an extremely archaic process and the customer service was absolutely dreadful. This company have really been going downhill now for years. It shows. Wouldn’t recommend them to anyone.

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Reviewer Name: RJ S

Review Submission Date: 2022-12-30

Review Title: I sent this to their "Support" and…
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Review Description: I sent this to their "Support" and after 4 days no response:My Grandson received a Redeem code for Just Dance 2023 when he tried to download to his PS4 it apparently is not compatible. I tried to Redeem it on my PS5 and it states already used, it is not the game will not download to PS4. How do I Redeem the code for him on my PS5. ThanksRedeem Code: XXXX XXXX XXXX

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Reviewer Name: Garth Williams

Review Submission Date: 2022-12-28

Review Title: How hard do they have to make it so I…
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Review Description: How hard do they have to make it so I can play my games...Its bad enough that I must go through so much security through the ubisoft site just to play a game on my own pc. But every single time, really.

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Reviewer Name: Sameul Boerger

Review Submission Date: 2022-12-22

Review Title: support doesn't exist
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Review Description: support doesn't exist it flags me for signing into the help page honestly the only reason they want you to sign in is so they can suspend your account to let you know they just don't care all ranting aside though ifn might not be them and may be someone else the only reason i say that is i can get to the support page fine if i have a vpn on but i don't relly know

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Reviewer Name: jcalberta

Review Submission Date: 2022-12-11

Review Title: UNACCEPTABLE
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Review Description: ive had Div 2 for a long time. played the hell out of it. NOW it just locks up every time. i can't play it longer than 10 minutes. worse yet, it locks up my whole computer. even Task Manager. i have to hard boot to get out of it. NOT ACCEPTABLE. i paid for this thing but i cant play it. this cant just be happening to me.

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Reviewer Name: Mr anthony conlan

Review Submission Date: 2022-12-08

Review Title: Ridiculous system for registering games…
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Review Description: Ridiculous system for registering games that simply doesn't work. Rather than wade through hassle with their non existent customer service, simply returned their PS5 game and got a refund from Amazon. I won'y now purchase any game from UBISOFT as it won't work on my PS5 with their stupid system locking me out.

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Reviewer Name: David

Review Submission Date: 2022-12-07

Review Title: Rude and useless staff!
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Review Description: Really, really poor customer service. My email account got deleted so contacted to tell them I needed to either change the email on the account or delete the account so I could relink my PSN to a new account. Was told the ONLY way to verify my account was through an email link. I explained I no longer had an email account and was literally told that they would (not could) do nothing. One 'rep' even told me to stop bothering them. Essentially my account is forever locked out and I am forever unable to link my PSN to another account... shocking.

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Reviewer Name: yash kotadia

Review Submission Date: 2022-11-28

Review Title: Crappy Website
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Review Description: Crappy Website. Can't make purchases from my wallet in spite of sufficient available funds. If this wasn't enough I also cannot add money to the wallet nor I can do partial payment with the wallet and on top of that I Customer support is slow and dismal.

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Reviewer Name: Sak Maj

Review Submission Date: 2022-11-14

Review Title: There support is technically useless
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Review Description: There support is technically useless. i am still waiting for FIVE days without an answer. So i started a new case not an answer for THREE days. Wasted money.