Users Voice for Umkamall

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Umkamall Overall rating
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Review article published on: 25 Apr 2019

Last updated by on 06 Mar 2023

"Hi There! My name is Tanya Djavadzadeh. I am a social media strategist who has been helping build pages in the political and film industry."
Dec 2022 5 5 5 2.2 5 5
Jan 2023 5 2.7 1.3 5 3 5
Feb 2023 5 3 5 1.3 5 5
Mar 2023 5 5 5 1.2 5 5
Line Chart for Rating of peer stores

Detailed Umkamall Review by

Introduction: is an online shopping platform that offers a wide range of products from clothing and accessories to electronics and home goods. The website boasts of competitive prices, reliable customer service, and a user-friendly interface. But is it worth your time and money?

Pros and Cons:

  • Extensive product selection
  • Competitive pricing
  • User-friendly interface
  • Fast shipping
  • Limited payment options
  • Poor website design
  • Inconsistent product quality
  • Lack of customer feedback

User Experience:

Navigating is relatively easy, but the website design could be improved. The product pages are well-organized, and the search function is quick and efficient. Overall, the user experience is satisfactory.

Pricing and Value for Money: offers competitive pricing for its products, and some items are significantly cheaper than other online retailers. However, the quality of some products is inconsistent, which affects the overall value for money.


Some popular alternatives to include AliExpress, Amazon, and eBay. These online retailers offer a vast selection of products at competitive prices, coupled with dependable customer service.

Customer Service: offers reliable customer service, with a responsive and helpful support team. However, some customers complain about the lack of communication and resolution to their complaints.

Product Quality and Selection:

The website offers an extensive selection of products, ranging from clothing and accessories to electronics and home goods. The quality of some products, however, is inconsistent, which affects the overall customer experience.

Website Usability:

The website is easy to navigate, with quick load times and responsive controls. However, the design could be improved to provide a more visually appealing experience.

Returns and Exchanges: offers a reasonable return and exchange policy, but some customers complain about poor communication and delays in processing returns.

Promotions and Discounts:

The website features occasional sales and discounts, which can provide significant savings on some products.

Reputation: has a mixed reputation, with some customers praising the selection and pricing and others complaining about the quality of products and poor customer service.

Payment Options: accepts several payment options, including credit cards, PayPal, and bank transfers. However, the selection is limited, which can be inconvenient for some customers.

Loyalty Programs:

The website does not offer a loyalty program, which can be disappointing for regular customers.

Customer Reviews:

There are limited customer reviews on the website, which can make it challenging to assess the quality of products and customer service.

Community Involvement: has limited community involvement, with no social media pages or forums for customers to connect.

Shipping and Costs:

The website offers fast and reliable shipping, with delivery times ranging from a few days to a couple of weeks. Shipping costs vary depending on the size and weight of the item and the destination. In conclusion, while offers a wide selection of products at competitive prices, the website could be improved in terms of product quality, customer service, and website design. With a bit of improvement, could be a fantastic online shopping destination.