Uniplaces Reviews

Voted Average (4/5)

6666 Votes

20 Reviews

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In the Real Estate Rental Agency category

Pie-Chart Analysis

20% users rated Terrible
5% users rated Poor
0% users rated Average
45% users rated Very Good
30% users rated Excellent
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C customer
4 days ago

Not trustworthy, better to look elsewhere.

My review for uniplaces.com Withdraws the money immediately without confirming with the user once the landlord accepts the booking. Landlords take a long time to respond which is very frustrating and the cancelation policy needs re-wording as its not clear. We got charged 2400 for a apartment we booked a long time and when we wanted to cancel the booking within a couple of hours of the booking confirmation we were told no refund will be made.
M Maria Braga
4 days ago

The support is near emptiness.

My review for uniplaces.com The support is near emptiness. The taxes are to highThe payments are to late. The guests are not coming the time they apply. The rules are not follow bye the guests. The hosts are penalized when the guests give up.
J Julson
4 days ago

Problems with support and the flat

My review for uniplaces.com The pictures on Uniplces for the flat/room that I rented were already multiple years old. The pictures showed a flat must have been newly renovated, but once I arrived at the place everything looked worn down, dirty and completly different than in the advertised pictures. On the day I arived one of my roomates (who also just arrived) found a bedbug in his room, of course I asked the landlord to deep clean the space, he however denied and said it would be enough if he sprayed some bugspay and wait until evening to enter his room again, which is of course completly none sensical, since bedbugs need more than just bugspray to be terminated. After talking back and forth with the landlord he decided that he rather move out than sleep in a bedbug infested bedroom. (which I can totally understand) After writting Uniplaces and asking for his money back (since he spent only one day in the room) Uniplaces denied his request however. Thankfully my roomate didn't give up and even ended up writting Uniplaces higher-ups on LinkedIn and in the end he got his money back. (it just took him a week of multiple emails and messages tho)Another friend of mine (that I met later) was also living in the same building, with the same landlord and she had the same problem with bedbugs and the landlord being unwilling to take proper action against them. (She, however, did not get her money back from Uniplaces) Furthermore, are some of the information on the website about the flat I rented not correct. (Said it had Cable-TV, Windows in the Kitchen) All in all I wouldn't recommend Uniplaces based on the greatly lacking support.
L Laura Costa
5 days ago

Positive experience

My review for uniplaces.com It was easy to find a guest and I was well supported by Uniplaces in all the steps. The guests that I had in the past months were nice and well behavedI also appreciate the payments procedures and the transparency of the invoices
S Sylvia Habedank
5 days ago

Fehler meinerseits wurde gut gelöst

My review for uniplaces.com Schnelle und gute Hilfe bei Problemen.
J Josep Eduard
6 days ago

Uniplaces.com Exceeds Expectations in Customer Support and Transparency

I am thrilled to share my outstanding experience with Uniplaces. Despite a minor hiccup with a tenant leaving early, Uniplaces' prompt and efficient customer support team stepped in to address the issue swiftly. Their transparency and dedication to resolving conflicts fairly left me impressed and reassured. I appreciate how they handled the situation professionally, ensuring that I felt supported and valued as a landlord. Uniplaces continues to set the bar high for exceptional service in the rental industry!
A Alejandro
6 days ago

Thats always the best company to rent…

My review for uniplaces.com Thats always the best company to rent my home. Much more than the competence.
L Luisa Otto
6 days ago

I have a very good experience with the…

My review for uniplaces.com I have a very good experience with the team of Uniplaces. I started working with this platform almost 10 years ago and recently in a ongoing bases since april 2023. I really appreciate their help,both by email and phone. It is very important for me the pre-filter they do for me.
A Arthur Casimiro Ladeira Rosset
7 days ago

Simple and Effective Website

My review for uniplaces.com It was really easy to look and rent the place on the website. Fast answers and a helpful layout.
H Herick
11 days ago

The place didn’t exist!

My review for uniplaces.com Unfortunatly I had a serious problem. I rented an entire place in Barcelona, but the landlord sent me to another place when I arrived. He argued that the place wasn't available anymore. On the address available at uniplaces system, there was a hotel, not a residencial building. Uniplaces faild in: 1) The place was not properly checked by uniplaces.com. 2) it took a lot to return my money, even though it was cleaae that we dealt with a fraudster. 3) I took had to stay 4 days in a hotel, which costed me about 370 Euros (1716 BRL). I think spot-a-home covers such costs when something goes wrong, while they have a better and active check team. That's way I do not recommend uniplaces.com, even though I had used it before. Looks like their quality severely decreased 5 years from now.
S Sophie
11 days ago

Zero customer service

My review for uniplaces.com No problem with booking a place because we pay a service fee so someone from their sales department contacts you quickly, but when you need help and you contact their customer care department no one answers. I have sent multiple emails since I booked last week, and no one replied. Not even a confirmation that they have received my request.
A Amine Chaabani
11 days ago

Great Experience, but Urgent Need for Certificate of Accommodation

My review for uniplaces.com I had a great experience using Uniplaces to find accommodation. However, I'm currently facing a challenge as I urgently need the Certificate of Accommodation for my visa appointment next week. Despite sending several emails, I haven't received a response from the Uniplaces team. I hope they can address this issue promptly to ensure a seamless process for future users :)
S Sandro André Joanastiak
12 days ago

A True Gem: Unveiling Exceptional Service and a Touch of Caution

Embarking on my journey with uniplaces.com has been nothing short of a delight. The moment I made my booking, the landlord swiftly reached out, initiating a warm and reassuring connection that set the tone for a smooth experience ahead. This thoughtful gesture instantly eased my mind, signaling a level of care and professionalism that exceeded my expectations. However, amidst this glowing review lies a speck of concern. The process of pre-approving payment before receiving confirmation from the landlord posed a slight dilemma. The idea that the payment authorization lingers in the balance in case of a refusal raised a flag of caution in my mind. While I understand the mechanisms behind this procedure, the inherent risk it poses for the tenant's financial security cannot be ignored. Nonetheless, this minor hiccup pales in comparison to the overall positive encounter I've had with uniplaces.com. Their prompt communication, attention to detail, and commitment to customer satisfaction shine through, making them a true gem in the realm of accommodation services. My journey with uniplaces.com may have just begun, but I trust that it will continue to sparkle with excellence and care.
C customer
15 days ago

Uniplaces is good platform for choosing…

My review for uniplaces.com Uniplaces is good platform for choosing your new place to live. But service charges are too high.
P Pablo
28 days ago

Uniplaces help me find a room

My review for uniplaces.com It was a bit difficult for me to find accommodation because I did it in advance and some landlords didn't like it. But from the Uniplaces platform itself, they did help me find a room that was willing to host me on the dates I was looking for. Uniplaces is a good place to look for rentals for students or young workers.

Introduction:

Uniplaces.com is a leading online platform that simplifies the process of finding and booking student accommodation worldwide. With an extensive database of verified properties, Uniplaces aims to create a hassle-free and secure experience for students searching for their ideal living space.

Pros and Cons:

  • Pros:
  1. Wide range of verified accommodation options
  2. Easy-to-use platform with advanced search filters
  3. Secure booking process with online payments
  4. Helpful customer support available
  5. User-friendly mobile app
  • Cons:
    1. Availability may vary depending on the location
    2. Some users have reported minor issues during the booking process

    User Experience:

    Uniplaces.com offers a seamless user experience with its intuitive interface and efficient search features. The platform allows users to filter search results based on preferences such as location, budget, and property type. Detailed property descriptions, high-quality photos, and verified reviews help students make informed decisions.

    Pricing and Value for Money:

    Uniplaces.com offers a range of accommodation options at different price points to suit various budgets. The platform provides transparent pricing details, including monthly rent and any additional fees, ensuring that students have a clear understanding of the total cost. The value for money is dependent on the location and property selected.

    Customer Service:

    Uniplaces.com prioritizes customer satisfaction by offering reliable customer service throughout the booking process. Students can reach out for assistance via email or phone, and the support team is known for its prompt and helpful responses.

    Product Quality and Selection:

    Uniplaces.com ensures the quality of its listed properties by conducting stringent verification processes. Landlords are required to provide accurate information, and photos are regularly updated. With a wide selection of accommodations, ranging from shared apartments to student residences, Uniplaces caters to various preferences.

    Website Usability:

    The Uniplaces.com website is designed for user convenience, with easy navigation and a clean layout. The search interface allows students to quickly find properties that meet their requirements, and the booking process is straightforward. The website is optimized for both desktop and mobile browsing, ensuring a seamless experience across devices.

    Returns and Exchanges:

    Uniplaces.com does not facilitate returns or exchanges since it is primarily a platform connecting students with landlords. However, in the event of any discrepancies or issues with the property, the customer support team assists in finding a suitable resolution.

    Promotions and Discounts:

    Uniplaces.com occasionally offers promotions and discounts, providing students with the opportunity to save on their accommodation expenses. These deals are typically advertised on the website or via email newsletters, encouraging students to explore affordable options.

    Reputation:

    Uniplaces.com has established a strong reputation in the student accommodation market. With thousands of positive reviews and testimonials, the platform is trusted by students around the world for its reliable service. Uniplaces has also received recognition from industry experts and media outlets, further solidifying its reputation.

    Payment Options:

    Uniplaces.com supports secure online payments, allowing students to complete their bookings conveniently. Accepted payment methods include credit cards, debit cards, and online banking transfers. The platform ensures the protection of sensitive financial information through encryption and other security measures.

    Loyalty Programs:

    Uniplaces.com does not currently offer a specific loyalty program. However, students who frequently use the platform may be eligible for special discounts or incentives as part of promotional campaigns.

    Customer Reviews:

    Uniplaces.com encourages users to leave reviews and ratings for the properties they have booked. These verified customer reviews provide valuable insights for future students in their decision-making process and contribute to the overall transparency and trustworthiness of the platform.

    Community Involvement:

    Uniplaces.com actively engages with the student community by collaborating with universities, student organizations, and other stakeholders. The platform organizes events, supports initiatives, and shares valuable resources to foster a sense of community among students.

    Shipping and Costs:

    Uniplaces.com does not involve physical shipping as it is an online platform for accommodation bookings. Therefore, there are no associated shipping costs. However, the platform ensures that all necessary information and documents are securely shared between landlords and students for a smooth move-in process.

    Conclusion:

    Uniplaces.com provides a reliable and user-friendly platform for students seeking accommodation worldwide. With its extensive selection of verified properties, transparent pricing, and excellent customer service, Uniplaces offers a convenient and secure solution for students' housing needs. Its positive reputation, commitment to community involvement, and continuous efforts to enhance user experience further exemplify its dedication to serving the student community.