Users Voice for Unlimitedbiking

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Unlimitedbiking Overall rating
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Review article published on: 21 Jan 2019

Last updated by on 11 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 2.2
Jan 2023 5 3.1 3.6 3.3 4.9 5
Feb 2023 5 5 5 5 3 1.3
Mar 2023 5 5 5 5 5 1.2
Line Chart for Rating of peer stores

Detailed Unlimitedbiking Review by

Introduction: is an online bike rental and tour booking platform based in New York City. They offer a wide range of high-quality bikes for rent and guided tours in NYC, San Francisco, and Miami. The company is committed to providing exceptional customer service and a seamless experience for their customers. This editorial review will delve into the pros and cons of using and provide an in-depth analysis of their pricing, user experience, customer service, product quality, website usability, and other key aspects of their business.

Pros of

- High-quality bikes: offers a wide selection of high-quality bikes that are regularly maintained for optimal performance. - Guided tours: They provide guided bike tours with experienced and knowledgeable tour guides in NYC, San Francisco, and Miami. - Easy booking process: The website provides a simple and easy-to-use booking process, allowing customers to quickly and easily reserve bikes or tours online. - Flexible rental periods: offers daily, weekly and monthly rental periods, giving customers the flexibility to choose the rental period that suits their needs. - Convenient locations: They have several convenient locations in NYC, San Francisco, and Miami, making it easy for customers to pick up and drop off their rental bikes.

Cons of

- Limited availability: Due to the high demand for rental bikes in NYC, San Francisco, and Miami, may not always have bikes available for rent. - Limited selection of tours: While they offer multiple tours in each city, the selection may not be as extensive as other tour companies.

User Experience: provides an excellent user experience for their customers. The website is easy to navigate, and the booking process is straightforward. Customers can quickly and easily select the bike they want to rent or the tour they want to book, choose the rental period, and reserve the bike or tour with ease. The website also provides detailed information on each bike model, making it easy for customers to choose the right bike for their needs.

Pricing and Value for Money: offers competitive pricing for their rental bikes and tours. Prices vary depending on the bike model, rental period, and location. However, the prices are generally affordable, and customers can get good value for their money. Additionally, the guided tours are reasonably priced, and customers can benefit from the knowledge and expertise of experienced tour guides.


Some alternatives to include Citi Bike, Bike Rent NYC, and Central Park Bike Tours. These companies also offer bike rentals and tours in NYC, but they may have different pricing and selection of bikes and tours.

Customer Service: is committed to providing exceptional customer service. They have a team of knowledgeable and friendly staff members who are always available to assist customers with any questions or concerns they may have. Customers can also get in touch with the customer service team via email, phone, or live chat.

Product Quality and Selection: offers a wide selection of high-quality bikes for rent, including hybrid bikes, road bikes, and e-bikes. The bikes are regularly maintained and in excellent condition, ensuring optimal performance and safety for riders. The website provides detailed information on each bike model, making it easy for customers to choose the right bike for their needs.

Website Usability:

The website is intuitive and easy to use, with clear navigation and a clean design. The booking process is straightforward, and customers can easily find the information they need about each bike and tour.

Returns and Exchanges: has a flexible return and exchange policy. Customers can cancel or modify their reservation up to 24 hours before the rental start time, with no cancellation fees. If a customer needs to return a bike early, they can do so and receive a prorated refund based on the rental period remaining.

Promotions and Discounts: offers various promotions and discounts throughout the year. Customers can check the website or sign up for the newsletter to stay updated on current deals and promotions.

Reputation: has an excellent reputation in the bike rental and tour industry. They are known for their high-quality bikes and exceptional customer service.

Payment Options: accepts Visa, Mastercard, American Express, Discover, and PayPal.

Loyalty Programs: offers a loyalty program that rewards customers with discounts and other perks. Customers can earn points for each rental or tour they book, and these points can be redeemed for discounts on future bookings.

Customer Reviews: has a high rating on review sites such as TripAdvisor and Yelp. Customers rave about the high-quality bikes, knowledgeable tour guides, and exceptional customer service.

Community Involvement: is actively involved in the communities they serve. They participate in local events and sponsor various community initiatives.

Shipping and Costs: does not offer shipping, as all rental bikes must be picked up and returned to a physical location. The website provides information on rental rates for each location, and there are no hidden fees or additional costs.