Unshackled Reviews

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20 Reviews

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In the Electronics & Technology category

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5% users rated Very Good
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J Jam Coops
1600 days ago

Journey with unshackled.com: A Rollercoaster of Brilliance and Disappointment

As a loyal customer of unshackled.com, I initially marveled at the brilliance of their services. The seamless experience of trading in my device within the 24-month cycle was truly commendable. However, as time passed, I was left baffled by the sudden lack of updates on their website and the unavailability of customer support via phone. The abrupt turn of events from a smooth sailing journey to a road full of obstacles left me pondering, "What happened?" The convenience and efficiency that I once cherished seemed distant amidst the stagnant website and the void of communication channels. Despite the detour in my customer experience, I cling onto the hope that unshackled.com will rise above this setback and return to their former glory. My journey with them has been a rollercoaster of brilliance and disappointment, but the anticipation of a brighter future keeps me tethered to the brand. In conclusion, while my journey with unshackled.com took an unexpected turn, I remain optimistic that they will address these issues and restore the exceptional service that initially captivated me. Let this be a tale of transformation and resurgence, painting a picture of redemption in the realm of customer satisfaction.
M Michael
1617 days ago

A Gem of a Company that Lost its Shine: A Sincere Review for unshackled.com

Upon discovering unshackled.com, I was enchanted by the seamless experience they offered when purchasing my previous phone. However, my recent visit to their website left me puzzled and disappointed. As I eagerly browsed through their collection, my excitement quickly waned as I noticed that every phone was out of stock. The nagging question that lingered in my mind was, "What happened?" The once vibrant and reliable company that had earned my trust seemed to have lost its sparkle. Uncertainty clouded my thoughts: was this a temporary setback, or a sign of a more significant issue plaguing the company? Despite my initial disappointment, I couldn't help but reminisce about the exceptional service and quality products that I had enjoyed in the past. As a loyal customer who had previously sung praises of unshackled.com, my heart ached to witness this unforeseen turn of events. I longed for the days when their shelves were brimming with the latest gadgets, ready to be explored and cherished. The absence of available phones left me yearning for the effortless convenience and reliability that had once defined my shopping experience with them. In the face of this unexpected twist, I couldn't help but wonder about the fate of this beloved company. Would they rise from this setback and reclaim their former glory, or was this the beginning of the end? Despite the current unavailability of phones, I hold onto the hope that unshackled.com will soon replenish their stock and renew their commitment to delivering excellence to their loyal customers. In conclusion, my journey with unshackled.com has been a rollercoaster of emotions – from delight to disappointment. While I eagerly await the return of phones to their inventory, I hold onto the cherished memories of past purchases and remain optimistic about the future of this once-gem of a company that momentarily lost its shine.
C Carl Dean
1981 days ago

A Game-Changer: Unshackled Review

Struggling to find a hassle-free phone plan that doesn't break the bank? Look no further than unshackled.com! Let me tell you, signing up with them was a game-changer for me. The process was ridiculously easy and straightforward, just like they promise. And the best part? The monthly fee of £30 is so reasonable that it practically goes unnoticed in my bank account. What really sold me on Unshackled was the fact that I could get my hands on a top-of-the-line phone - in my case, the iPhone XS - without being tied down to a costly tariff. I mean, who wants to shell out £60-70 every month when you can have the same phone for half the price with Unshackled? If you're in the market for a new phone and want to keep your own number without the hefty price tag, Unshackled is the way to go. Trust me, this service is a total game-changer!
J Jade Sangha
2065 days ago

Unshackled.com Delivered Top-Notch Service and Samsung Galaxy S9 in Mint Condition

After reading reviews, I decided to take the plunge and buy a Samsung Galaxy S9 outright from Unshackled.com. At a price of £639, it was truly the best deal I could find. I was pleasantly surprised by the next working day delivery, securely handled by DPD. Their proactive approach with a text/email notification in the morning made the delivery process a breeze. When the device arrived, I was delighted to find it in top condition, exceeding my expectations. Despite initial hesitations, the purchase turned out to be a fantastic experience, and I regretted ever doubting it. Unshackled.com truly offers great service, and I can't recommend them enough to anyone in the market for a new phone. If you're looking for a seamless purchase and exceptional product quality, look no further!
B Ben Gooding
2127 days ago

Unshackled.com: A Beacon of Transparency and Trustworthiness

As a tech enthusiast on the lookout for a new phone, I recently turned to Unshackled.com for a hassle-free finance option. Everything seemed smooth sailing until an unexpected twist left me feeling uncertain. Upon receiving approval at an enticing 9.7% rate, I eagerly paid the £29 upfront cost, only to be blindsided by an Amigo Loans contract request post-payment. The lack of prior disclosure about Amigo Loans left me hesitant, desiring clarity and consistency in the process. Despite this hiccup, I remain hopeful that Unshackled.com will address this matter promptly and uphold their reputation as a trusted platform. With a foundation built on transparency and consumer trust, my expectation for a swift resolution and refund of the upfront cost remains high. In the realm of online purchases and financial transactions, integrity is key, and I believe Unshackled.com has the potential to emerge from this experience with enhanced customer satisfaction and loyalty.
M Mark Gauntlett
2185 days ago

Unmatched Convenience and Value

My experience with unshackled.com was nothing short of exceptional. The straightforward pricing for an unlocked phone exceeded my expectations, making it a hassle-free purchase. From ordering to delivery, every step was seamlessly communicated through timely text updates, showcasing their attention to detail and customer care. I am genuinely impressed by the efficiency and reliability of their service, and I would wholeheartedly endorse unshackled.com to anyone seeking quality products and top-notch customer experience. Thank you for setting the bar high!
G Glenn Watkin
2185 days ago

Unshackled.com: A Skeptic Turned Believer

Initially unsure about making an online purchase, I delved into unshackled.com with cautious optimism. Upon a friend's glowing recommendation, I navigated their user-friendly website, intrigued by their phone offerings and monthly pricing. To solidify my decision, I scoured various brick-and-mortar stores in the West Midlands, comparing prices and plans. Ultimately opting to purchase my phone outright, I discovered that unshackled.com emerged as the most budget-friendly option. Even their financing scheme proved economical, yet I opted to leverage my 0% credit card for added savings. The seamless transaction left me satisfied and financially ahead. For those hesitant like I once was, I urge you to explore their website, conduct your research, and pursue the most cost-effective deal available. Unshackled.com not only met but exceeded my expectations, transforming me from a skeptic into a loyal customer.
A Aaron
2245 days ago

Exceptional Customer Care & Prompt Delivery

I can confidently testify to the remarkable service provided by unshackled.com! My journey began with a simple browse on their website, where a considerate customer service advisor reached out to me via live chat to ensure my experience was smooth. This small gesture already set them apart from other companies. During the checkout process, a technical glitch had me worried about my order status. Panic set in as I saw the upfront payment leave my bank account, fearing I would have to navigate a refund process. However, thanks to the attentive support of Jody, the dedicated advisor I had interacted with earlier, my concerns were promptly addressed. Jody patiently guided me through the steps, clarifying what had been processed and reassuring me about the remaining procedures. With her clear and concise instructions, I was able to seamlessly resume my purchase. True to their word, my phone was delivered the next day via DPD, exceeding my expectations in both efficiency and reliability. I cannot express enough gratitude to Jody and the entire team at unshackled.com for their exceptional customer care and commitment to ensuring a positive shopping experience. Their personalized approach and attention to detail have truly won me over as a loyal customer. Thank you for making online shopping a breeze!
H Harry B
2262 days ago

An Unforgettable Phone Buying Experience with Unshackled

After stumbling upon glowing reviews of Unshackled's services on Martin Lewis's money-saving newsletter, I decided to take a leap of faith and order a Samsung Galaxy S8 from their website. Despite being unfamiliar with the company, the positive feedback instilled confidence in me. The online ordering process was seamless, and true to their word, my new phone arrived promptly the very next day, thanks to the reliable DPD delivery service. Unshackled's efficiency and commitment to their promises truly impressed me. I am beyond satisfied with my purchase - a top-notch phone at a great price, paired with exceptional service. I wholeheartedly endorse Unshackled to anyone in the market for a new phone. They've earned my trust and I couldn't be happier with my experience. Thank you, Unshackled, for a job well done!
H Had
2272 days ago

A Game-Changer in Customer Service: Unshackled.com Delivers Exceptional Quality

I can't help but praise the outstanding service provided by Unshackled.com. Their promise of prompt delivery was upheld as my Samsung S8 arrived on the second day, impeccably tracked by DPD. What truly impressed me was the device being brand new and securely sealed in its original packaging, defying my initial concerns mentioned on their website about potential unsealed devices. This level of attention to detail and customer satisfaction has undoubtedly won me over, ensuring that I will turn to Unshackled for all my future upgrade needs without a second thought. Thank you, Unshackled.com, for setting the bar high in the realm of customer service!
D Daniel
2279 days ago

Unshackled.com Delivers 5-Star Service with Lightning Speed!

As a satisfied customer of unshackled.com, I recently ordered a Samsung S8 phone, and I couldn't be happier with my experience. The delivery was impressively prompt, with the item arriving the very next day. Upon receiving my package, I was pleased to find it sealed and in pristine condition, a true testament to the company's commitment to quality. Moreover, I must commend their exceptional customer service, particularly the online chat support. Not only was I able to quickly obtain the information I needed, but the team also promptly provided me with the invoice for my purchase, ensuring a seamless and hassle-free transaction from start to finish. In conclusion, I wholeheartedly recommend unshackled.com to anyone in search of top-notch service, fast delivery, and reliable products. With their dedication to customer satisfaction and efficiency, they have undoubtedly secured a loyal customer in me. Thank you, unshackled.com, for exceeding my expectations – you have earned a glowing review from a delighted shopper!
A Ann Spencer
2281 days ago

Unveiling the Unshackled Experience: A Hidden Gem!

Stepping into the virtual realm of unshackled.com was a leap of faith for me. After stumbling upon positive reviews, I embraced the unknown and ventured to purchase a new iPhone 7 for my daughter. The anticipation built with each passing day until the promised delivery date arrived. To my delight, the package containing the phone landed on my doorstep, fulfilling its timely promise. The icing on the cake was the reasonable price tag that accompanied the impeccable service. Without a doubt, I wholeheartedly endorse unshackled.com to anyone on the hunt for a seamless shopping experience.
M Matt O'Reilly
2281 days ago

Transformed My Phone Buying Experience: unshackled.com Delivers Excellence

From the moment I stumbled upon unshackled.com, I was hooked. The process was not just easy; it was a breath of fresh air in the world of tech purchasing. The seamless experience, coupled with lightning-fast and free delivery, left me truly impressed. I echo the sentiment that buying phones from network providers seems like a thing of the past. Unshackled.com not only offers a more cost-effective solution but also empowers customers with the flexibility to make overpayments without any additional charges. This feature allows me to pay off my loan quicker, should I choose to do so. My journey with unshackled.com has been nothing short of transformative, revolutionizing the way I approach buying tech products. Welcome to a new era of hassle-free, affordable, and customer-centric service.
J Josh Saxton
2287 days ago

A Match Made in Tech Heaven

Diving into the realm of unshackled.com was like stumbling upon a hidden gem. The luster of my new iPhone 7 Plus and the sleekness of the Samsung Galaxy S8 for my partner left us in awe. From the ease of ordering to the swift next-day delivery, every step felt tailor-made. The personalized hour slot for delivery saved us from the dreaded waiting game. Don't even get me started on the prices – they were a steal! Thanks to unshackled.com, upgrading our tech felt like a breeze, and we're already planning our next tech rendezvous with them.
T Tim Forster
2294 days ago

Unrivaled Support: A Testimony of Exceptional Customer Care

My experience with unshackled.com left me utterly impressed by their unparalleled customer service. I am genuinely thrilled to share my outstanding encounter with this company. Amidst the hectic Christmas season, I ordered a phone in the afternoon and received it the very next day, just in time for the festivities. What truly sets unshackled.com apart is their swift and proactive approach to customer support. Within seconds of placing my order, an online chat support agent reached out to offer assistance. This level of attentiveness and efficiency is a rarity in the realm of online shopping and deserves high praise. If every online shopping experience was as seamless and satisfying as the one I had with unshackled.com, I believe the digital landscape would be significantly elevated. Kudos to the entire team for consistently delivering this exceptional standard of service. I wholeheartedly recommend unshackled.com to anyone seeking not only top-notch products but also a customer-centric experience that exceeds expectations. Thank you for setting the bar high and providing a benchmark for outstanding service!

Introduction

Unshackled.com is a leading online marketplace that specializes in buying and selling pre-owned smartphones. With a focus on providing customers with affordable and reliable options, Unshackled.com aims to break free from the traditional and expensive contracts offered by mobile network providers. Their platform allows individuals to trade in their old smartphones for credit towards purchasing another device, offering a sustainable and cost-effective solution to smartphone ownership.

Pros and Cons

  • Pros:
  • Extensive selection of pre-owned smartphones
  • Competitive pricing
  • Sustainable approach to smartphone ownership
  • Easy trading-in process
  • Transparent product quality standards
  • Responsive customer service
  • Multiple payment options
  • Cons:
  • Limited selection of other mobile devices (tablets, smartwatches, etc.)
  • Shipping costs may apply, depending on location

User Experience

Unshackled.com provides a user-friendly and intuitive platform where customers can easily navigate and find their desired smartphone models. The website offers detailed product descriptions, including the condition of each device, ensuring transparency and helping customers make informed decisions. The buying and selling processes are streamlined, with clear instructions and options for financing available.

Pricing and Value for Money

Unshackled.com offers competitive prices for their range of pre-owned smartphones. Compared to purchasing brand new devices directly from manufacturers or through mobile network providers, customers can save a significant amount by opting for refurbished smartphones without compromising on quality. The value for money is further enhanced by the trade-in system, which allows customers to sell their old phones and receive credit towards their new purchase.

Customer Service

Unshackled.com provides excellent customer service to ensure a smooth and satisfactory experience for their customers. Their support team is responsive and knowledgeable, addressing any queries or concerns promptly. Whether it's assistance with choosing the right device, tracking orders, or resolving issues, Unshackled.com aims to provide reliable support throughout the entire customer journey.

Product Quality and Selection

Unshackled.com maintains strict quality standards when it comes to the smartphones they offer. Every device undergoes a thorough inspection and testing process to ensure it meets their rigorous criteria for functionality and condition. Additionally, Unshackled.com partners with reputable suppliers and refurbishers, ensuring that customers receive reliable and high-quality devices. Apart from smartphones, the selection of other mobile devices may be limited, focusing primarily on smartphones.

Website Usability

Unshackled.com prioritizes usability, making it easy for customers to find their desired devices and navigate through the website. The search functionality allows users to filter products based on specific criteria, such as brand, model, or price range. The website's layout is intuitive, with clear categories and sections, making the overall browsing and purchasing experience convenient and efficient.

Returns and Exchanges

Unshackled.com offers a straightforward returns and exchanges policy. If a customer is not satisfied with their purchase, they can initiate a return within a specified period, typically 14 days, and receive a refund or exchange. However, it's important to note that the condition of the device should remain unchanged and meet the same criteria as specified during the initial purchase.

Promotions and Discounts

Unshackled.com occasionally offers promotions and discounts, providing customers with opportunities to save even more on their smartphone purchases. These promotions can include discounted prices, bundle deals, or special offers on specific models. By regularly checking the website or subscribing to their newsletter, customers can stay informed about the latest promotions and secure the best deals.

Reputation

Unshackled.com has established a strong reputation in the market as a trusted online marketplace for pre-owned smartphones. Their commitment to quality assurance and transparent trading practices has garnered positive feedback from customers. Furthermore, they have received favorable reviews from reputable technology publications and earned partnerships with leading manufacturers and suppliers, cementing their reputation as a reliable source for affordable smartphones.

Payment Options

Unshackled.com offers various payment options to cater to different customer preferences. Customers can purchase their desired smartphones outright or choose financing options, making the cost more manageable by spreading payments over a specified period. Accepted payment methods typically include credit cards, debit cards, PayPal, and financing partners, ensuring flexibility for customers.

Loyalty Programs

Unshackled.com currently does not have a specific loyalty program in place. However, they occasionally offer exclusive deals and promotions to existing customers as a gesture of appreciation for their continued support.

Customer Reviews

Customer reviews play an essential role in providing insights into the overall satisfaction of customers with Unshackled.com. The majority of customer reviews express positive experiences, highlighting the affordability, quality, and reliability of the smartphones offered. The ease of trading in old devices and the helpfulness of customer service are often praised in reviews as well.

Community Involvement

Unshackled.com actively engages with its customers through social media platforms, creating a sense of community and fostering open communication. They often share informative content, technological updates, and respond to customer queries, further enhancing their relationship with the community. Additionally, they participate in various industry events and collaborations, contributing to the mobile technology ecosystem.

Shipping and Costs

Unshackled.com offers shipping to various locations, but it's important to note that shipping costs may apply depending on the customer's location. The website provides clear information about shipping options and associated charges during the checkout process. Unshackled.com strives to ensure a timely and secure delivery of orders, working with reliable shipping partners to fulfill customer expectations. In conclusion, Unshackled.com is an exceptional online marketplace that offers a sustainable and cost-effective solution to purchasing smartphones. With a strong focus on quality, affordability, and customer satisfaction, Unshackled.com provides customers with a reliable platform to buy and sell pre-owned smartphones. Their commitment to transparency and exceptional customer service further solidifies their reputation as a trustworthy source for affordable mobile devices.