Untuckit Reviews

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47 Reviews

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Above and Beyond: A Touching Tale of Customer Care

When my wife and I stepped into the untuckit.com store at Westfield, little did we know we were in for a delightful surprise. The stellar service we received from an unnamed but incredibly helpful lady left us in awe. Not only was she well-versed in the product range, but her warm demeanor made us feel right at home. We ended up purchasing 2 shirts, but when we found out that one was out of stock, she went the extra mile and arranged for it to be shipped to us promptly. Such attention to detail and customer satisfaction truly embodies excellent service. A big thank you to the unsung hero at the Westfield store for making our shopping experience unforgettable!

Turning disappointment into delight with Untuckit

As a loyal customer of Untuckit, I was initially disappointed with my experience after purchasing an item on Cyber Monday. The allure of a great deal was overshadowed by the non-arrival of my purchase six weeks later. Feeling frustrated, I reached out via email with little hope of a response. However, Untuckit proved me wrong. Their customer service team went above and beyond to rectify the situation, ensuring that I not only received my order but also provided me with a gesture of goodwill for the inconvenience caused. This level of dedication has transformed my initial disappointment into delight, solidifying my trust and loyalty to the brand. Thank you, Untuckit, for your exceptional customer service and for valuing your customers.

Redefining Customer Service: A Testimonial of Hope and Gratitude

My heartfelt review for untuckit.com is a testament to perseverance and faith in the face of adversity. Initially drawn by the allure of a Cyber Monday deal, I eagerly placed an order, only to be met with disappointment as weeks turned into a relentless waiting game. The absence of my purchase became a haunting reminder of unmet expectations, leaving me disheartened and discouraged. Despite the initial setback, I reached out to their customer service in a moment of desperation, hoping for a glimmer of resolution. Days turned into an eternity, emails echoed in silence, and doubt clouded my judgment. However, just when all seemed lost, a ray of light broke through the darkness. A response, a beacon of hope, illuminated my inbox, bringing with it a promise of redemption. Through dedicated communication and unparalleled support, the team at untuckit.com not only rectified the situation but restored my faith in customer service. Their unwavering commitment to customer satisfaction transcended mere transactions; it delved into the realm of compassion and care. Today, as I hold my long-awaited purchase in my hands, I am filled with gratitude and awe. Untuckit.com has not only delivered a product but has also crafted an unforgettable experience of resilience and kindness. I stand as a testament to their unwavering dedication and unyielding spirit, grateful for the journey that led me to this moment of triumph. Thank you, untuckit.com, for redefining customer service and transforming a moment of despair into a memory of hope. Your actions speak louder than words, and your commitment shines brightly through the darkness. I am eternally grateful for this journey we have walked together, and I look forward to many more moments of joy and satisfaction with your brand.

Untuckit Delivers Quality, but Beware of Final Sale Policy

I recently made a purchase from Untuckit and while I was initially impressed with the quality of the shirt, I encountered an unexpected issue when I needed to make a return. Despite carefully reviewing the purchase details, I was surprised to discover that the item was marked as a final sale, with no option for a refund. This policy was not clearly evident to me at the time of purchase, and I struggled to find a solution for exchanging the incorrect size. As a result, I found myself disappointed and out of pocket. While I appreciate the quality of their products, this experience has given me pause. I hope the brand considers making their final sale policy more prominent to ensure that future customers are fully informed before making a purchase. Overall, Untuckit delivers on quality and style, but it's important to be aware of their final sale policy to avoid any potential frustrations.

Exchange scam buyer beware! Terrible Business!

I recently had a disappointing experience with the exchange policy at untuckit.com, and I feel compelled to share my story as a cautionary tale for potential buyers. I had ordered two shirts, one for myself and one for my son-in-law, based on the size chart provided. However, upon receiving the shirts, both were too small. My son-in-law liked the pattern of my shirt, so we decided to exchange the sizes. I was shocked when I was asked to pay an additional $21 for the exchange, citing a previous sale. This unexpected policy left me feeling frustrated and dissatisfied. As a result of this experience, I have made the decision to no longer support Untuckit and will advise others against purchasing from them, especially as holiday gifts. The exchange process was a letdown, and I am now a firm believer that transparency and customer service should be the top priority for any business. In conclusion, I would caution anyone considering purchasing from Untuckit to carefully review their exchange policy and consider the potential additional costs. For me, this experience has solidified my decision to take my business elsewhere in the future.

Exceptional Quality, Yet Beware of Exchange Policies – Proceed with Caution!

Embarking on my journey with untuckit.com, I was initially drawn in by the promise of high-quality shirts tailored to perfection. I ordered two shirts, meticulously selecting sizes according to the provided size chart – one for myself and one destined to be a thoughtful gift for my son-in-law. Overwhelmed by disappointment as we tried on the shirts, it became apparent that both were smaller than expected. However, a silver lining emerged as my son-in-law found solace in the larger size that surprisingly befitted him. With hope in my heart, I ventured to the store to exchange the ill-fitting shirt for its rightful size, only to be met with a puzzling proposition. To my dismay, I stood flabbergasted as I was informed of a price discrepancy amounting to an extra $21 for the exchange, attributed to a prior sale. This unexpected turn of events tarnished my initial enthusiasm, leaving me with a bitter taste in my mouth. While the quality of the products offered by untuckit.com remains superior, I am left disheartened by the lack of transparency and flexibility in their exchange policies. As a result, the prospect of future purchases from this establishment fills me with trepidation. Therefore, I caution potential buyers to proceed with mindfulness, especially when considering exchanges or gifts during promotional periods. It is with a heavy heart that I bid adieu to untuckit.com, for what was once a realm of sartorial excellence now stands shrouded in disappointment.

ordered twice and nothing got…

I can't thank Untuckit enough for their incredible service. I've placed two orders and both times the products arrived promptly and in perfect condition. This level of consistency and reliability has truly exceeded my expectations. I cannot express enough how impressed I am with their service. From the easy ordering process to the timely delivery, every step has been seamless. I'll definitely be returning for more in the future.

They should stand behind their products for these prices!

Exceptional Quality, Superior Service: My Remarkable Experience with Untuckit When I first discovered Untuckit, I was drawn to their stylish and impeccably tailored long sleeve button-up shirts, the epitome of modern sophistication. However, my initial enthusiasm was soon dampened when my husband encountered an issue with the durability of the product. Despite the shirts' initial appeal, he experienced blowouts at the elbows after owning two of them. This was disheartening, especially considering the prices of these sought-after garments. However, after conveying our concerns to the customer service team at Untuckit, a staggering outcome ensued. They promptly addressed the issue with the utmost professionalism and genuine care. Their dedication to ensuring customer satisfaction was truly remarkable, as they went above and beyond to rectify the situation. The brand's commitment to standing behind their products, even at their premium price point, was evident and commendable. Not only did they replace the damaged shirts, but they also took the time to explain the steps they were taking to enhance the quality of their products, ensuring that such incidents would be minimized in the future. This transparent and proactive approach not only restored our faith in the brand but also solidified our loyalty as satisfied customers. Untuckit's willingness to acknowledge and rectify any shortcomings in their products, accompanied by their unparalleled customer service, undoubtedly sets them apart in the retail industry. Their dedication to continuous improvement and customer satisfaction is truly admirable. Thanks to Untuckit's unwavering commitment to quality and customer care, my husband continues to enjoy the unmatched comfort and style of their shirts, now with the added confidence in their exceptional durability. I am genuinely grateful for Untuckit's outstanding service and the superior quality of their products, which have undoubtedly earned our long-term patronage. As a testament to their exceptional service and unwavering dedication to customer satisfaction, Untuckit has not only secured a place in our wardrobes but also in our hearts.

Terrible.. Nice quality and fit but customer…

A Frustrating Experience with Untuckit When I decided to update my wardrobe, I came across Untuckit.com and was immediately drawn to their promise of high-quality garments with a perfect fit. Excited to elevate my style, I made a few purchases and eagerly awaited their arrival. Upon receiving my order, I was pleased with the quality and fit of the clothes. However, my enthusiasm soon dwindled when I encountered an issue with my order and reached out to their customer service. My initial excitement quickly turned into frustration as I navigated the daunting process of attempting to return an item. The customer service experience I had was nothing short of a nightmare, leaving me feeling utterly dissatisfied. It became evident that the stellar quality and fit of their clothing were overshadowed by the lackluster support provided. What perplexed me even more was the seeming indifference towards customer concerns, especially in the UK. A company that prides itself on delivering exceptional products should extend the same level of care and attention to its customers, regardless of their location. The disheartening realization led me to consider escalating the matter to the ombudsman as a last resort. Despite the initial allure of Untuckit's offerings, my overall experience left me disheartened and disenchanted. The brand's shortcomings in customer service overshadowed the positive aspects, ultimately tarnishing my perception of what could have been a go-to destination for my wardrobe needs. While the allure of their products initially drew me in, the lack of efficient customer service was undeniably disappointing. If Untuckit hopes to retain its customer base, they must address these fundamental issues and provide the level of support and care that matches the quality of their clothing.

Unmatched Quality with Untuckit Shirts: A Customer Service Journey

Embarking on the search for the perfect shirt led me to Untuckit, where I discovered impeccable quality and spot-on fit that exceeded my expectations. The unparalleled craftsmanship and attention to detail instantly won me over. Unfortunately, an unexpected hiccup arose when I needed to initiate a return. As I reached out for assistance, I found the customer service lacking, which left me disheartened. Despite the bump in the road, my passion for the brand's products remains unwavering. Untuckit's shirts are truly unparalleled, but I hope to see improvements in their customer service to match their exceptional product standards. Here's to hoping for smoother returns in the future and continued satisfaction with their outstanding shirts.

The Allure of UNTUCKit: A Tale of Exceptional Shirts and Disheartening Customer Service

Let me begin by expressing my genuine fondness for UNTUCKit and their impeccable selection of shirts. Indeed, my previous experiences with their brand have been nothing short of exceptional. The ability to easily make returns has always been a significant convenience, setting the bar high for customer service in my mind. However, my latest interaction with their support team left much to be desired, tarnishing the once glowing image I held of the brand. Upon encountering issues with my recent purchase, the process of seeking assistance from UNTUCKit's customer service team quickly unraveled into a frustrating ordeal. Every step of the way seemed riddled with errors, transforming what should have been a routine query into a complete nightmare. The lack of a coherent and efficient resolution process to address the issues I faced only added to the immense inconvenience I was forced to endure. What astonished me even more than the litany of errors was the apparent absence of an apology or any form of goodwill gesture to alleviate the distress I experienced. As a loyal customer, this was truly disheartening, given my prior positive encounters with their customer service. The stark absence of empathy and accountability left a glaring blemish on an otherwise commendable brand image, leaving me with a profound sense of disappointment. It pains me to admit that despite my genuine affinity for UNTUCKit's clothing range, this regrettable experience has given me pause when considering future interactions with their brand. The realization that their customer service may not be as attuned to international customers, particularly those in the UK, only exacerbated my disillusionment. In closing, I remain hopeful that UNTUCKit will heed this feedback and endeavor to rectify the deficiencies in their customer service experience. For a brand that boasts a stellar collection of clothing, it is imperative that their customer service measures live up to the same standard, regardless of geographical boundaries. As a consumer who values not only the quality of products but also the accompanying support and service, I sincerely hope to witness a positive transformation in UNTUCKit's approach to customer care. In the end, my admiration for the craftsmanship of their shirts persists, but the resonance of this unfortunate encounter lingers. UNTUCKit holds the potential to reclaim my patronage, provided they undertake the necessary strides to elevate their customer service to the caliber befitting their esteemed reputation.

Terrible customer support

My overview for untuckit.com Purchased so many shirts from UNTUCKit earlier than and managed to return with none issues prior to now. This time it was an entire nightmare! Errors each step of the best way and regardless of it being a large inconvenience, not a touch of an apology, not to mention any form of gesture of goodwill. Actually like a few of their garments, however unhappy to say this expertise has put me off utilizing them once more. It’s grow to be obvious that their customer support is at up for US prospects, probably not the UK.

A Satisfied Repeat Customer

As a loyal customer of untuckit.com, I've always appreciated the comfort, style, and quality of their clothing. Over the years, my husband has accumulated a small collection of their shirts, which have become staples in his wardrobe. Therefore, I recently decided to surprise him with three new additions to his untuckit.com collection. The Perform Tee is as reliable as ever, delivering the comfort and performance he's come to expect from Untuckit. However, the Henley shirt left much to be desired. Unlike his existing shirts, this new addition seemed to lack the quality and attention to detail he had grown accustomed to. The thin fabric and subpar stitching made it feel more akin to a cheap nightshirt than the standard of excellence we associated with Untuckit. Disappointingly, it fell short of the expectations set by the online product photo. Similarly, the Polo shirt failed to meet our expectations. Despite ordering the same size as his previous Untuckit shirts, this particular polo turned out to be almost two inches shorter in length. Even for my husband, who stands at 5'8", the difference in length was noticeable. The shorter sleeves further compounded the issue, further indicating a lack of consistency in fit and a noticeable decline in quality. As returning customers, we had always appreciated the reliable fit and quality of Untuckit's clothing. However, this recent experience has left us disappointed and concerned about the decline in the brand's consistency and quality standards. We hope that Untuckit will address these issues, as it would be a shame to see a brand we've come to love and rely on lose its commitment to excellence.

A Devoted Shopper’s Journey: Reflecting on Untuckit

As a loyal customer of untuckit.com, I have always valued the brand for its stylish and comfortable shirts. After experiencing great satisfaction with my previous purchases, I recently decided to surprise my husband with three new shirts. While the performs tee met our expectations, the Henley and polo shirts fell short in terms of quality. The Henley lacked the attention to detail and durability we had come to expect, resembling a flimsy nightshirt rather than a well-crafted garment. Additionally, the polo shirt's dimensions were notably off, with a significant decrease in length and sleeve size compared to his existing wardrobe. This inconsistency in fit and decline in quality left us disappointed, highlighting a shift in the brand's standards. As a returning customer, it is disheartening to witness such discrepancies and deviations from the high-quality products that initially won our loyalty.

Fit sucks – poor quality

Discovering your review for Untuckit.com was disheartening. I can relate to your disappointment with the quality of the product and the subsequent lackluster customer service experience. As someone who typically wears XL shirts, it must have been frustrating to discover that even the 2XL Tall option failed to meet your expectations. The issue with the tightness of the sleeves on the forearms is a common struggle for many individuals, and it's unfortunate that the fabric felt flimsy and prone to shrinking after just one wash. It's abysmal when a purchase ends up feeling like a total waste of money due to these quality issues. The sensation that the seams might split when bending your arms is not only uncomfortable but also a clear indicator of the subpar craftsmanship of the product. Given these challenges, it’s understandable that you felt let down by the entire experience. The fact that it took almost six months to receive any communication from Untuckit regarding your experience is truly perplexing. It's disappointing when a company neglects to engage with its customers in a timely manner, especially regarding their concerns with product quality and overall satisfaction. This lack of proactive customer service only compounds the negative impression left by the unsatisfactory product. Your detailed account highlights important aspects for potential customers to consider before making a purchase from Untuckit. It's crucial for consumers to be informed about the potential issues they might encounter, both in terms of product quality and post-purchase support. Your feedback serves as a valuable warning to others who might be considering a similar purchase. In sharing your experience, you are helping others make informed decisions, and your insights are truly appreciated. Hopefully, Untuckit will take into account feedback such as yours to improve their products and the overall customer experience. Thank you for taking the time to provide such an insightful and comprehensive review.