Users Voice for Untuckit

67% users rated Terrible
25% users rated Poor
0% users rated Average
0% users rated Very Good
8% users rated Excellent
Pie Chart Review Representation for Untuckit
Untuckit Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 22 Apr 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 5 1.1 3 5 4.2 2
Dec 2022 1.4 5 5 5 5 5
Jan 2023 5 1.3 5 2.7 3.3 5
Feb 2023 1.5 5 1.8 3 5 1.8
Mar 2023 1 5 5 5 5 5
Line Chart for Rating of peer stores

untuckit.com

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Detailed Untuckit Review by

Introduction

Untuckit is a popular American clothing brand that specializes in making casual shirts for men. The brand is well-known for its signature shirt style that can be worn untucked, which helps men feel comfortable while looking sharp. The brand was founded in 2011 and has since become a wildly successful online retailer with a strong social media presence and retail locations across the USA.

Pros and Cons

Untuckit’s clothing line offers a unique and stylish way of dressing for men who prefer casual but chic clothing. The brand has numerous advantages, including a vast collection of casual shirts in a wide variety of colors and styles. The company also offers effortless shopping, free and easy returns and exchanges, and a loyalty program. That said, some of the negatives we've found include high prices, limited size options, and a lack of diversity in its product range.

User Experience

Untuckit is an easy-to-use website that provides a seamless shopping experience. The website has a clean layout and is accessible on various browsers and devices. The website features high-quality images, detailed product descriptions, and clear pricing information, simplifying the purchase process. In addition, the website provides quick checkouts and multiple payment options, including credit cards, PayPal, and Apple Pay.

Pricing and Value for Money

Untuckit tends to be on the pricier side, which may not be ideal for budget-conscious customers. That being said, the quality of their clothing and their extensive collection of designs are worth the cost for some. Additionally, the brand holds several sales throughout the year that offer significant discounts, making their products more affordable.

Alternatives

If you’re looking for untucked shirts, then Untuckit is an excellent choice. However, there are other alternatives in the market. Some brands offer similar products, including Bonobos, which provides a wide range of casual shirts in various colors and patterns; Mizzen+Main, which offers advanced fabric technology and tailored fit shirts; and Banana Republic, which provides classic and timeless shirt designs.

Customer Service

Untuckit has excellent customer service and offers different ways to reach their support team, including via email, phone, chat, and social media. The company’s customer care team is responsive, helpful, and willing to go above and beyond to ensure customer satisfaction.

Product Quality and Selection

Untuckit shirts are trendy, comfortable, and of good quality. The design is original, and the range of colors and prints is stunning. They also offer shirts in different materials and styles that cater to different tastes. They also have jacket, T-shirts, and other types of clothing for men.

Website Usability

Untuckit's website is user-friendly, visually attractive, and easy to navigate. The website allows customers to shop conveniently; however, it could improve the filter and search options to narrow down the search for specific preferences.

Returns and Exchanges

Untuckit offers a straightforward and free return policy, allowing customers to return or exchange products up to 90 days after purchase. The company also offers refunds, and customers can choose between the original payment method or receiving a store credit.

Promotions and Discounts

Untuckit holds several promotional events every year, allowing customers to enjoy discounts on their products. They also offer a student discount of 25% when customers sign up with UNiDAYS.

Reputation

Untuckit has established itself as a reputable clothing brand with a loyal customer base. They have invested in marketing and branding, including partnering with various celebrities and sports league sponsorships. They have mainly favorable reviews online, which attests to the brand's quality and reliability.

Payment Options

Untuckit accepts various payment methods, including most credit cards, PayPal, and Apple Pay.

Loyalty Programs

Untuckit has a loyalty program that rewards customers for their purchases. Customers can earn points and redeem them for exclusive perks, including free shipping, early access to sales, and birthday discounts.

Customer Reviews

Untuckit has positive reviews online, with customers praising the brand's quality and unique shirt designs. They're also known for their customer service, with satisfied customers sharing stories of the helpfulness and responsiveness of the company's support team.

Community Involvement

Untuckit is socially responsible and supports various charitable organizations, including the Breast Cancer Research Foundation, Robin Hood Foundation, and St. Jude Children's Research Hospital.

Shipping and Costs

Untuckit offers free standard shipping on all US orders, and delivery usually takes 5-7 business days. They also offer express and international shipping options for an additional fee. In conclusion, Untuckit is a brand that is worth the investment for men who want high-quality, on-trend, and comfortable casual shirts. The company offers unique designs, excellent customer service, and a great online shopping experience. While the brand is on the expensive side, their loyalty program, promotions, and free shipping provide customers with extra value. Overall, it's no surprise that Untuckit has a loyal customer base and positive online reviews.

Untuckit Recent User Reviews

User Rating

👤

Reviewer Name: Jax

Review Submission Date: 2023-02-05

Review Title: Disappointing
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Review Description: My wife recently purchased a shirt and a pair of pants for me as a gift. The shirt was too small and I tried to exchange it or return it for a different size and style, but was told it was not returnable. Very disappointing since I have bought other things from UNTUCKit. I returned both the shirt and the pants as they can just keep the shirt. It’s hard to purchase online when every piece of clothing you try on fits differently. Most other retailers are very good about their exchange/return policy. It’s not like they’re closer and expensive.

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Reviewer Name: Stephen Johnstone

Review Submission Date: 2022-12-25

Review Title: Good points are that the delivery is…
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Review Description: Good points are that the delivery is fast, and also the return procedure. Negatives are that the clothes are made in China, they also lie by saying there are free returns. There aren’t free returns as they deduct a bogus ‘tax’ fee from you so you basically pay for the return postage. Not a free return at all.

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Reviewer Name: Mark

Review Submission Date: 2022-12-20

Review Title: Offered a $6 gift card when I was not…
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Review Description: Offered a $6 gift card when I was not given the 20% advertised discount for first time buyers. Was I to buy one of their $100 shirts to get my $6 refund. The refund should have been $16.41. Not a good way to do business.

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Reviewer Name: Lee Browning

Review Submission Date: 2022-11-14

Review Title: ORDERED Shirt but the sizing was off
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Review Description: Ordered a shirt but the sizing was off. Awful. Trying to get a return is next to impossible. It came in a bag all rolled up and wrinkled. Looked like somebody's return. Low quality material too! Never again! Over-priced shirts!

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Reviewer Name: Deepak Kumar

Review Submission Date: 2022-11-08

Review Title: Sizing Chart Incorrect
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Review Description: The online sizing chart is not accurate. Returns are a hassle.

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Reviewer Name: Seth Eisman

Review Submission Date: 2022-10-27

Review Title: NEVER buy from Untuckit, you won't get your order!
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Review Description: NEVER buy from Untuckit! Been waiting two weeks for my order, only to find out that they cancelled it for NO REASON!

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Reviewer Name: Kenny Davis

Review Submission Date: 2022-10-11

Review Title: poor designed shirts button placement…
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Review Description: poor designed shirts button placement must only be made for models. The neck button is impossible to use and the final button at the bottom leaves 6-8 inches flapping in the wind. For a shirt that was designed to be untucked you can't wear it untucked due to poor design.

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Reviewer Name: Doug Guy

Review Submission Date: 2022-09-27

Review Title: Don't trust their online sizing process!
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Review Description: Ordered a shirt (final sale) based on their online sizing chart and the shirt arrived fairly quickly but the sizing isn't even close. $65 + tax and shipping down the tube!

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Reviewer Name: Jonathan

Review Submission Date: 2022-08-24

Review Title: Awful experience
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Review Description: Awful experience, first they just cancel one of the items I ordered with no explanation even though that was the item I paid next day delivery for and then they set the delivery with yodel so the parcel can't be left safe or delivered to a neighbour. Talk about hassle. Customer service is the worst.

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Reviewer Name: Michael Laws

Review Submission Date: 2022-07-06

Review Title: Very difficult to return items and not free returns as stated
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Review Description: Recently ordered a shirt which while nicely made wasn't a good fit. Decided to return it but this turned out to be a nightmare. They sent a label for Evri which wasn't valid when I took it in. They then sent a new label for Evri which again failed. They then admitted this was their error (after several emails) and sent a DHL label which worked. To top it all off they charged an extra £5 to return the item which is supposed to be free according to their website. This was claimed to be some form of tax.