Reviewer Name: Magdalena
Review Submission Date: 2022-12-30
Review Title: Terrible company
Review Description: Terrible company, avoid if you can.I ordered a rug, was sent a wrong item and was told since I have not ‘refused’ the delivery (which contained the correct paperwork, but INSIDE the parcel was a wrong rug) I have to return the order and place another order for the item I wanted. Customer service was rude and dismissive and the main line was ‘the system does not allow’ which is synonym for ‘computer says no’. Will most certainly not be buying from this bunch again.
Reviewer Name: Anonymous
Review Submission Date: 2022-11-24
Review Title: Utterly rubbish customer service
Review Description: Utterly rubbish customer service. UPS messed up the delivery several times and they have been singularly unhelpful. Don't buy anything from them.
Reviewer Name: Stuart Lambert
Review Submission Date: 2022-11-11
Review Title: I paid for an item, never delivered, no refund
Review Description: I paid for an item - rug underlay - 5 weeks ago. The item is not delivered. The customer service team refuses to refund me. This is theft. This company is not acting legally.
Reviewer Name: Sarah Stubbs
Review Submission Date: 2022-02-02
Review Title: I ordered a throw on 16 January for a…
Review Description: I ordered a throw on 16 January for a birthday present. I’m still waiting. UPS told me it would be arriving today. Then it was rescheduled for tomorrow, then Friday, then Monday. Not sure I’ll even get it then. It will be over 3 weeks wait time from date order was placed. I emailed Urbanara last week to find out where my delivery was. They apologised and offered me a 10% discount on a future order. I won’t be ordering from them again.
Reviewer Name: Chris B
Review Submission Date: 2021-12-17
Review Title: Terrible, terrible experience
Review Description: Like others I wish I had read these reviews. This is a German company masquerading as a UK company. So my order has been held by German customs with no transparency around when it will be sent on.The Urbanara customer service has been responsive, but completely unhelpful and recently really quite rude in response to my enquiries and request for help.I will certainly never use this company again, it has been a very unpleasant experience.
Reviewer Name: Ingrid Sweeney
Review Submission Date: 2021-12-16
Review Title: Worried needlessly about customs charges
Review Description: Wish I had read the reviews. I had no idea my item came from the EU and that I may have to pay customs charges - this was definitely not made clear at the point of payment - really not interested that it is elsewhere on the website, presumably buried in the small print! Update!I received my blanket today. No customs charges were levied and it arrived before Xmas as promised. So all in all quite satisfied.
Reviewer Name: Mr Max Cohen.
Review Submission Date: 2021-11-01
Review Title: I made a purchase from Urbanara and…
Review Description: I made a purchase from Urbanara and paid £20 delivery charges.l did not receive the goods and after a month l found out the reason.l hadn’t been told that l had to pay Customs charges. The charge was a massive £76.23 on top of the £20. £96.23 in total. I only bought three blankets. So do your homework before making a purchase from Urbanara.
Reviewer Name: Dorota Milner
Review Submission Date: 2021-07-27
Review Title: Amazing experience
Review Description: Amazing experience. Had a problem but customer service solved it quickly, efficiently. Problem caused not by Urbanara but by the delivery company UPS. Urbanara could not be more helpful. One very happy customer. Well done!
Reviewer Name: J LoLa
Review Submission Date: 2021-06-16
Review Title: Worst customer service ever
Review Description: Worst customer service I have ever received. My order was delayed by three weeks, team were very rude, aggressive, and then just cancelled my order (which I didn't ask for and I didn't want) because they said it wasn't worth their time to sort out my case. I never asked for an immediate resolution, I said I was happy to wait. This was ignored and I have email proof of this correspondence. What most upsets me is how I have been treated and I will never shop there again.
Reviewer Name: Moritz S
Review Submission Date: 2021-06-15
Review Title: Import duties
Review Description: UK customers be aware that this is a GERMAN company without UK presence, despite giving .co.uk internet address and local telephone number! This is misleading and your product will be 20% more expensive then advertised! Customer service just refers to the T&Cs. Fair enough, Brexit is not their problem, but at least be open and transparent at the time of checkout!!