Users Voice for Urbanara

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
Pie Chart Review Representation for Urbanara
Urbanara Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 04 Sep 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 4.2 3.4 2.7 1.7 1.5
Feb 2023 5 5 5 3 5 5
Mar 2023 5 5 5 5 5 5
Line Chart for Rating of peer stores

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Detailed Urbanara Review by

Introduction

Urbanara.com is an online home decor store that offers premium quality furniture, bedding, home accessories, and textiles. Founded in 2010, the brand is known for its extensive product range, durability and affordability. Urbanara.com has a presence in the UK, EU, and the US, catering to customers from different parts of the world.

Pros and Cons

Pros
  • Wide range of products to choose from
  • High-quality products that are durable and long-lasting
  • Excellent value for money, with competitive pricing in the market
  • User-friendly website with easy navigation and search options
  • Frequent promotions and discounts
Cons
  • Limited payment options available
  • No loyalty program for frequent customers
  • Some products can be expensive

User Experience

Urbanara.com offers an exceptional user experience, from its easy-to-navigate website to its engaging content. The website is designed to be visually appealing, with high-quality product images and detailed descriptions that make it effortless to find what you’re looking for. Urbanara.com also offers a range of payment options, including credit cards, PayPal, and Klarna, providing customers with flexibility and convenience.

Pricing and Value for Money

Urbanara.com offers high-quality products at competitive prices, making it an excellent choice for customers looking for value for money. The brand often runs promotions and discounts, further reducing the cost of products. While some items can be expensive, the majority of products are affordable, making it accessible to a wide range of budgets.

Alternatives

For customers looking for alternatives to Urbanara.com, there are several options to choose from. Trusted brands such as West Elm, Anthropologie, and Zara Home offer similar product ranges to Urbanara.com, with varying price points and unique styles to suit different tastes.

Customer Service

Urbanara.com offers excellent customer service, with a dedicated support team that is available to assist customers with their queries and concerns. The brand provides customers with clear and concise instructions on how to return or exchange products, making the process hassle-free. Urbanara.com also offers a 100-day return policy, providing customers with peace of mind when purchasing products.

Product Quality and Selection

Urbanara.com is renowned for its exceptional product quality, offering a range of products that are durable and long-lasting. The brand’s product selection is vast, catering to different tastes and styles. Urbanara.com offers everything from bedding to furniture to home accessories, providing an excellent range of options for customers to choose from.

Website Usability

Urbanara.com’s website is user-friendly, making it easy to navigate and find what you’re looking for. The website is intuitive, with search options that make it effortless to find specific products. The brand’s website is also mobile-friendly, providing customers with a seamless shopping experience on-the-go.

Returns and Exchanges

Urbanara.com provides customers with clear and concise instructions on how to return or exchange products. The brand’s 100-day return policy offers customers peace of mind when purchasing products. However, customers are responsible for the cost of return shipping, which can be expensive for some customers.

Promotions and Discounts

Urbanara.com offers frequent promotions and discounts, providing customers with the opportunity to purchase high-quality products at reduced prices. The brand’s email newsletter is an excellent way to be kept informed of these offers and promotions.

Reputation

Urbanara.com has a solid reputation for offering high-quality products at competitive prices. The brand has received positive reviews from customers, with many praising the brand’s excellent customer service and extensive product range.

Payment Options

Urbanara.com offers several payment options, including credit cards, PayPal, and Klarna. However, the brand’s payment options are limited compared to other home decor stores, which may impact some customers’ purchasing decisions.

Loyalty Programs

Urbanara.com does not currently offer a loyalty program for frequent customers. While this may be disappointing for some customers, the brand’s frequent promotions and discounts provide an excellent incentive for customers to keep coming back.

Customer Reviews

Urbanara.com has received positive reviews from customers, with many praising the brand’s high-quality products, exceptional customer service, and extensive product range. The brand’s reviews are an excellent source of feedback for potential customers, providing valuable insights into the brand’s products and services.

Community Involvement

Urbanara.com is actively involved in giving back to the community, supporting several charitable causes. The brand’s commitment to social responsibility is a testament to its dedication to making a positive impact on society.

Shipping and Costs

Urbanara.com offers shipping to the UK, EU, and the US, with shipping costs varying by location. The brand provides customers with a shipping calculator at checkout, allowing them to see the cost of shipping before making their purchase. The brand also offers free shipping on orders over a certain amount, providing customers with an excellent incentive to purchase more. In conclusion, Urbanara.com is an excellent home decor store that offers high-quality products at competitive prices, making it accessible to a wide range of budgets. While some products can be expensive, the brand’s frequent promotions and discounts provide an excellent incentive for customers to purchase products. With excellent customer service, a range of payment options, and a vast product selection, Urbanara.com is a brand that customers can trust.