Urbanglasses Reviews

Voted Poor (2/5)

47 Votes

47 Reviews

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Introduction

Pros and Cons

• Pros:
• Diverse collection of trendy eyewear options
• Competitive pricing and frequent promotions
• Simple and intuitive website navigation
• Efficient and reliable shipping and delivery
• Responsive and knowledgeable customer service team
• Cons:
• Limited virtual try-on capabilities
• Occasional delays in processing returns and exchanges

User Experience

Urbanglasses.com offers a seamless user experience with its well-designed website. The clean and intuitive interface makes browsing and selecting eyewear a breeze. The product pages provide detailed information, including frame dimensions and materials, helping users make informed purchase decisions. The virtual try-on feature, although limited, enables customers to visualize how the glasses might look on their face.

Pricing and Value for Money

Urbanglasses.com offers competitive pricing, ensuring customers get value for their money. With regular promotions and discounts, customers can find stylish eyewear at affordable prices. The website also provides clear information on any applicable warranties or guarantees, further enhancing the overall value for customers.

Customer Service

Urbanglasses.com prides itself on delivering excellent customer service. The support team is easily accessible via email or phone, and they promptly address any inquiries or concerns. Customer feedback indicates that they are responsive, accommodating, and knowledgeable, ensuring a positive experience throughout the purchasing process.

Product Quality and Selection

Urbanglasses.com sources products from reputable brands, ensuring high-quality eyewear. The website offers a wide selection of frames, ranging from classic to contemporary styles, catering to diverse fashion preferences. The products undergo thorough quality checks, ensuring customers receive durable and well-crafted eyewear.

Website Usability

The Urbanglasses.com website is designed with user-friendliness in mind. Quick and simple navigation allows customers to effortlessly browse through various categories, filter results, and compare products. The site loads efficiently, providing a seamless shopping experience across different devices and internet speeds.

Returns and Exchanges

While the returns and exchanges process on Urbanglasses.com is generally smooth, there have been sporadic reports of delays. However, once initiated, the company ensures refunds or exchanges are processed satisfactorily. The website's return policy is transparent and provides clear instructions for customers to follow.

Promotions and Discounts

Urbanglasses.com frequently runs promotions and offers attractive discounts, providing customers with the opportunity to save on their eyewear purchases. These promotions range from seasonal sales to exclusive offers for loyal customers, adding an extra value proposition to their shopping experience.

Reputation

Urbanglasses.com has built a strong reputation among customers as a reliable and reputable online eyewear retailer. The company consistently delivers quality products, responsive customer service, and transparent policies. Positive reviews and endorsements from satisfied customers further contribute to their trustworthy reputation in the market.

Payment Options

• Credit Cards: Urbanglasses.com accepts major credit cards, such as Visa, Mastercard, and American Express, providing customers with convenient payment options.
• PayPal: Customers can also securely process payments using their PayPal accounts, ensuring an additional layer of security.

Loyalty Programs

As of now, Urbanglasses.com does not offer a specific loyalty program for its customers. However, frequent customers can still benefit from seasonal promotions and exclusive discounts, enhancing their overall shopping experience.

Customer Reviews

Customer reviews of Urbanglasses.com are generally positive, highlighting the exceptional customer service, extensive product selection, and competitive pricing. Reviews often mention the website's user-friendly interface and the hassle-free shopping experience it provides. While occasional concerns regarding returns and exchanges have been raised, the company has shown a commitment to addressing and resolving such issues.

Community Involvement

Urbanglasses.com actively engages with its community through various social media channels. They collaborate with influencers and eyewear enthusiasts, organizing contests, giveaways, and charity initiatives. This involvement showcases their commitment to building relationships beyond the transactional aspect and fostering a sense of community among their customers.

Shipping and Costs

Urbanglasses.com offers reliable and efficient shipping services. Orders are typically processed and shipped within the specified timeframe, ensuring timely delivery. The website provides clear information on shipping costs, which may vary based on the customer's location and the selected shipping method. Additionally, the company occasionally offers free shipping promotions, allowing customers to save on delivery fees.