Users Voice for Urbanoutfitters

87% users rated Terrible
6% users rated Poor
0% users rated Average
6% users rated Very Good
1% users rated Excellent
Pie Chart Review Representation for Urbanoutfitters
Urbanoutfitters Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 23 Jun 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 5 4.2 4 2.4 2.7 5
Dec 2022 1.6 5 5 5 5 5
Jan 2023 5 4.1 2.6 1.7 4.6 5
Feb 2023 1.1 5 5 5 5 5
Mar 2023 2.5 5 5 5 5 5
Line Chart for Rating of peer stores

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Detailed Urbanoutfitters Review by

Introduction

Urban Outfitters is a popular fashion and lifestyle brand that caters to young adults around the world. The company is known for its hip and trendy products, from clothing and accessories to home decor and beauty products. Urban Outfitters has a strong online presence with its e-commerce platform, urbanoutfitters.com.

Pros and Cons

Pros:
  • Wide variety of unique and trendy products
  • Great inventory management system to ensure availability of items
  • Easy website navigation and user-friendly interface
  • Multiple payment options
Cons:
  • High pricing compared to other retailers
  • Inconsistent product quality
  • Reports of poor customer service in some cases
  • Slow shipping times

User Experience

Urbanoutfitters.com offers a great user experience with its sleek and modern design. The website is easy to navigate, with clear categories and filters to help shoppers find what they need quickly. The website also has a responsive design, ensuring that it works seamlessly on different devices.

Pricing and Value for Money

Urban Outfitters has a reputation for being on the pricier side compared to other retailers. While the products are unique and trendy, the prices may not be suitable for shoppers on a budget. However, the brand offers value through its quality products that are designed to last.

Alternatives

Some alternatives to Urban Outfitters include ASOS, Topshop, Zara, and H&M. These retailers offer similar styles at lower price points.

Customer Service

Urban Outfitters has received mixed reviews when it comes to customer service. While some customers have had positive experiences, others have reported poor communication and slow resolution to issues. The brand could improve in this area to enhance its customer experience.

Product Quality and Selection

Urban Outfitters has a great selection of products, ranging from clothing and accessories to home decor and beauty products. However, the quality of products can vary, with some items receiving negative reviews for their construction and durability.

Website Usability

The website is easy to use, with clear categories and filters to help shoppers find what they need quickly. The website also features a helpful search bar that suggests relevant products as you type.

Returns and Exchanges

Urban Outfitters offers a 30-day return and exchange policy for all products purchased online. The process for returns and exchanges is straightforward, and customers can easily initiate the process on the website.

Promotions and Discounts

Urban Outfitters offers regular promotions and discounts to its customers. The brand has a sale section on its website and offers discounts to customers who sign up for its loyalty program.

Reputation

Urban Outfitters has a faithful following among young adults who appreciate the brand's unique and trendy products. However, the company has received criticism for cultural insensitivity and offensive designs in the past.

Payment Options

Urbanoutfitters.com offers multiple payment options, including credit and debit cards, PayPal, and Klarna.

Loyalty Programs

Urban Outfitters offers a loyalty program called UO Rewards, which offers discounts, exclusive offers, and early access to sales.

Customer Reviews

Customer reviews on urbanoutfitters.com are mixed, with some products receiving high praise while others receive negative feedback for quality and fit.

Community Involvement

Urban Outfitters has a philanthropic arm called the Urban Outfitters Foundation that supports causes related to creativity, empowerment, and community development.

Shipping

Shipping times for urbanoutfitters.com can be slow, with some customers reporting delays in receiving their orders.

Costs

Shipping costs vary depending on the size and weight of the order, as well as the shipping location. The brand offers free standard shipping on orders over $50 for US customers.

Urbanoutfitters Recent User Reviews

User Rating

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Reviewer Name: Eve S

Review Submission Date: 2023-02-04

Review Title: They advertise gaining gold member…
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Review Description: They advertise gaining gold member status (by buying lots of merchandise) as having a yearly £25 off code to those who get this level. I still haven’t gotten my code this year and they’ve ignored my customer service emails and insta dms. Used to like urban but now just feel scammed.

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Reviewer Name: Henry F

Review Submission Date: 2023-02-02

Review Title: Decent service, good price
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Review Description: Bought an Instax camera at a bargain price compared to elsewhere. Shipped quickly and happy with it. The company does bombard you with marketing emails afterwards mind you…

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Reviewer Name: Shirley Zheng

Review Submission Date: 2023-01-30

Review Title: High quality with no-too-much-high…
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Review Description: High quality with no-too-much-high price.I love shopping at UO, both online and in-store. The clothes are always in trend, and the sellers are always kind and patient.

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Reviewer Name: Bob Pack

Review Submission Date: 2023-01-26

Review Title: My daughter ordered jeans and after…
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Review Description: My daughter ordered jeans and after waiting for too long an email was sent saying the item was undeliverable?? What does that mean? I called UO and they said they don’t know why it was returned. This is the third time we have had trouble with items shipped by them. Two times that did the items we delivered and we never got them. They are horrible and don't use them! Their shipping service in ONTrac the most for adults t company around. The driver steal the packages and then claim they were deliver.AWEFUL

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Reviewer Name: Andy Elliott

Review Submission Date: 2023-01-26

Review Title: Good sale prices and quick shipping
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Review Description: Good sale prices and quick shipping. Packaging could have been better so taking a star off for that - otherwise a 5 star experience from order to delivery.

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Reviewer Name: Sharon

Review Submission Date: 2023-01-24

Review Title: Return to store was very easy and…
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Review Description: Return to store was very easy and refund straightforward. Would think easier than doing it online. Thank you Dublin team.

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Reviewer Name: Olivia van den Brekel

Review Submission Date: 2023-01-23

Review Title: Taking way too long
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Review Description: My order was placed on 24-12-22 and it’s now 23-01-23, it’s taking way too long and I need it on 04-02-23. Customer service was fine but lied about sending an email within 48 hours about my package. Don’t order something from this website if your on a deadline.

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Reviewer Name: amanda hocking

Review Submission Date: 2023-01-14

Review Title: Would put 0 if I can
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Review Description: Would put 0 if I can I brought on line on the 19th of Dec 2022 the items still haven't arrived. I have asked for a refund 10 times. No refund terrible company avoid

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Reviewer Name: Sacha

Review Submission Date: 2023-01-10

Review Title: Horrendous customer service
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Review Description: My order arrived damaged. Getting help from the customer service is next to impossible. They just ignore me. Probably the worst experience I had yet from any site. Can’t recommend it. Truly awful.

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Reviewer Name: customer: Katie

Review Submission Date: 2023-01-09

Review Title: cute stuff, not reliable
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Review Description: customer service sucks, they take forever to process returns/exchanges, the support agents withhold info about orders most likely out of laziness, and overall not trustworthy. the products are so cute on the site but not even worth it anymore to deal with the business/service end of this company. there’s plenty of other cute stores out there.