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Urban Outfitters is a popular fashion and lifestyle brand that caters to young adults around the world. The company is known for its hip and trendy products, from clothing and accessories to home decor and beauty products. Urban Outfitters has a strong online presence with its e-commerce platform,

Pros and Cons

  • Wide variety of unique and trendy products
  • Great inventory management system to ensure availability of items
  • Easy website navigation and user-friendly interface
  • Multiple payment options
  • High pricing compared to other retailers
  • Inconsistent product quality
  • Reports of poor customer service in some cases
  • Slow shipping times

User Experience offers a great user experience with its sleek and modern design. The website is easy to navigate, with clear categories and filters to help shoppers find what they need quickly. The website also has a responsive design, ensuring that it works seamlessly on different devices.

Pricing and Value for Money

Urban Outfitters has a reputation for being on the pricier side compared to other retailers. While the products are unique and trendy, the prices may not be suitable for shoppers on a budget. However, the brand offers value through its quality products that are designed to last.


Some alternatives to Urban Outfitters include ASOS, Topshop, Zara, and H&M. These retailers offer similar styles at lower price points.

Customer Service

Urban Outfitters has received mixed reviews when it comes to customer service. While some customers have had positive experiences, others have reported poor communication and slow resolution to issues. The brand could improve in this area to enhance its customer experience.

Product Quality and Selection

Urban Outfitters has a great selection of products, ranging from clothing and accessories to home decor and beauty products. However, the quality of products can vary, with some items receiving negative reviews for their construction and durability.

Website Usability

The website is easy to use, with clear categories and filters to help shoppers find what they need quickly. The website also features a helpful search bar that suggests relevant products as you type.

Returns and Exchanges

Urban Outfitters offers a 30-day return and exchange policy for all products purchased online. The process for returns and exchanges is straightforward, and customers can easily initiate the process on the website.

Promotions and Discounts

Urban Outfitters offers regular promotions and discounts to its customers. The brand has a sale section on its website and offers discounts to customers who sign up for its loyalty program.


Urban Outfitters has a faithful following among young adults who appreciate the brand's unique and trendy products. However, the company has received criticism for cultural insensitivity and offensive designs in the past.

Payment Options offers multiple payment options, including credit and debit cards, PayPal, and Klarna.

Loyalty Programs

Urban Outfitters offers a loyalty program called UO Rewards, which offers discounts, exclusive offers, and early access to sales.

Customer Reviews

Customer reviews on are mixed, with some products receiving high praise while others receive negative feedback for quality and fit.

Community Involvement

Urban Outfitters has a philanthropic arm called the Urban Outfitters Foundation that supports causes related to creativity, empowerment, and community development.


Shipping times for can be slow, with some customers reporting delays in receiving their orders.


Shipping costs vary depending on the size and weight of the order, as well as the shipping location. The brand offers free standard shipping on orders over $50 for US customers.

Aisha Bachlani Senior News Reporter

Hi, I'm Aisha Bachlani, and I'm a news reporter with Askmeoffers. I've been working in this field for over nine years, and during that time, I've gained valuable experience and knowledge that I'm excited...