Users Voice for Urbanoutfitters

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Urbanoutfitters Overall rating
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Review article published on: 18 Jan 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 1.8 5
Jan 2023 5 2.2 2.7 3 5 5
Feb 2023 5 5 3 5 3.4 1.8
Mar 2023 5 5 5 5 3.1 5
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Detailed Urbanoutfitters Review by


Urban Outfitters is a multinational lifestyle retail company known for its trendy clothing, accessories, and home décor. The company has been providing unique products to teenagers and young adults since the 1970s. is the French website of Urban Outfitters, catering to the French market.

Pros and Cons

Pros: offers a wide range of trendy and unique products that cater to different tastes and preferences. The website also provides free shipping and returns for orders above €50, making it convenient for customers to purchase items online. Cons: The prices of some products can be quite steep, putting them out of reach for some customers. Additionally, the website sometimes has technical difficulties and can be slow to load or have broken links.

User Experience has a user-friendly interface that is easy to navigate. The website is well-organized, making it easy to find what you're looking for. Additionally, the site has a search bar that you can use to locate a specific product quickly.

Pricing and Value for Money

Urban Outfitters is known for its chic and trendy products, which can be relatively expensive. However, the website provides items at varying price points, making it easy for customers to find a product that fits their budget. Additionally, the quality of the products is generally high, making the price worth it.


Some alternative online fashion retailers where customers can find similar products to Urban Outfitters include ASOS, Zara, and H&M.

Customer Service

Urban Outfitters provides excellent customer service, with a team of customer service representatives available to assist customers with any questions or concerns they may have.

Product Quality and Selection

Urban Outfitters offers a wide array of high-quality products that cater to various styles and preferences. Customers can find clothing, accessories, home décor, and beauty products on the website.

Website Usability

The website is user-friendly, with a clean, modern design that makes it easy to find what you're looking for. Additionally, the checkout process is simple and straightforward.

Returns and Exchanges

Urban Outfitters provides free returns and exchanges for orders above €50. Customers can return products within 30 days of purchase, provided that the item is in its original condition.

Promotions and Discounts

Urban Outfitters frequently offers promotions and discounts, including sales and free shipping for orders above a certain amount. Customers can also sign up for the newsletter to receive exclusive discounts and promotions.


Urban Outfitters has an excellent reputation for providing trendy, high-quality products. The company has been in existence for over 50 years and has established itself as a go-to destination for young adults looking for unique, fashionable products.

Payment Options

Customers can pay for their purchases using a variety of payment options, including credit cards and PayPal.

Loyalty Programs

Urban Outfitters provides a loyalty program called UO Rewards, where customers can earn points for purchases and redeem them for discounts and free products.

Customer Reviews

Urban Outfitters has generally positive customer reviews on various online platforms, including Trustpilot and Google Reviews. Most customers tend to praise the quality of products and the excellent customer service.

Community Involvement

Urban Outfitters is committed to supporting various causes, including diversity and inclusion, environmental sustainability, and social justice initiatives.

Shipping and Costs

Urban Outfitters offers free standard shipping for orders above €50, and customers can expect to receive their orders within 4-7 business days. Alternatively, customers can opt for express delivery for an additional fee.