Users Voice for Ursime

39% users rated Terrible
6% users rated Poor
0% users rated Average
11% users rated Very Good
45% users rated Excellent
Pie Chart Review Representation for Ursime
Ursime Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 04 Jan 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 5 5 3.9 4.2 1 4.2
Dec 2022 2.4 2 5 5 5 5
Jan 2023 5 5 3.1 4.1 1 3.6
Feb 2023 5 1 5 5 5 5
Mar 2023 2.6 5 5 5 5 5
Line Chart for Rating of peer stores

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Detailed Ursime Review by

Introduction

Ursime is an online store that specializes in all kinds of teddy bears and stuffed animals. They have a wide range of products to choose from, including traditional and modern stuffed animals, as well as unique and collector's items. The website has a simple layout and easy navigation for users to find and purchase their desired products.

Pros and Cons

Pros:
  • Wide selection of bears and stuffed animals
  • Reasonably priced products
  • Quality products
  • Easy to use and navigate website
  • Great customer service
  • Free shipping on orders over $50
Cons:
  • Limited product category selection
  • Mixed customer reviews
  • No option for international shipping

User Experience

The user experience is straightforward, with a clean and well-organized layout that makes it easy to find and purchase products. The website is easy to navigate, and the products are categorized in a logical and intuitive manner.

Pricing and Value for Money

Ursime offers a range of reasonably priced products, making them accessible to customers with varying budgets. The products are of high quality and offer good value for money.

Alternatives

Some notable alternatives to Ursime include Build-A-Bear Workshop, StuffedAnimals.com, Jellycat, and Steiff.

Customer Service

Ursime provides excellent customer service, with prompt and helpful response to customer queries and concerns. The website also features a comprehensive FAQ section that provides customers with answers to common questions.

Product Quality and Selection

Ursime offers quality products that are durable and long-lasting. Their selection includes a wide range of traditional and modern stuffed animals, as well as unique and collector's items.

Website Usability

The Ursime website is user-friendly and easy to navigate. The layout is intuitive, and the categories are well-organized, making it easy to find and purchase products.

Returns and Exchanges

Ursime allows returns and exchanges for products within 30 days of purchase, provided they are in their original packaging and in the same condition as when they were received.

Promotions and Discounts

Ursime offers regular promotions and discounts on their website, which can be accessed by signing up for their newsletter. They also offer free shipping on orders over $50.

Reputation

Ursime has a good reputation for offering quality products at reasonable prices. However, some customers have reported issues with product quality and delivery.

Payment Options

Ursime accepts a variety of payment options, including credit and debit cards, PayPal and other electronic payment methods.

Loyalty Programs

Ursime does not currently offer a loyalty program.

Customer Reviews

Reviews of Ursime are mixed, with some customers reporting excellent experiences with the company, while others have had issues with product quality and delivery.

Community Involvement

Ursime does not currently have any community involvement programs or initiatives.

Shipping and Costs

Ursime provides free shipping on orders over $50. The cost of shipping for orders under $50 is calculated at checkout and depends on the shipping location and order weight. Ursime currently only ships within the United States.

Ursime Recent User Reviews

User Rating

5 stars

29

4 stars

14

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Reviewer Name: Annymay Tiedye

Review Submission Date: 2023-02-05

Review Title: I recently put in an order and realized…
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Review Description: I recently put in an order and realized there is no way to track the order I find this disturbing

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Reviewer Name: Tracy

Review Submission Date: 2023-02-04

Review Title: It was my first order from ursime,Total…
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Review Description: It was my first order from ursime,Total 5 velvet items and all of the quality is amazing.Most of them true to size.There only one shirts bigger than I expected.But it’s okay for me.I keep all!

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Reviewer Name: Lisa

Review Submission Date: 2023-02-04

Review Title: Love my new ethnic boots!Ethnic style…
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Review Description: Love my new ethnic boots!Ethnic style is always my favorite, but it’s not easily to find a nice ethnic style boots. But I exactly know that what I am looking for when I saw this boots on Facebook. So I ordered.Absolutely excellent!The detail of embroidery and the color is perfect!Considering the quality,it’s worth the price.Love it, would recommend to all.

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Reviewer Name: Lynn W

Review Submission Date: 2023-02-02

Review Title: Ridiculous Response
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Review Description: I received the items - I wear a large and ordered an extra large of each item. They were all the velvet that was advertised. Nothing fit - all too small. Each item was marked XL - It took several days to get a response and after the second email, the response I received was ridiculous asking me to hold up the garments and take a picture and send it in. I am still waiting for instructions to send back the items for a refund.

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Reviewer Name: angie Tripptree

Review Submission Date: 2023-02-02

Review Title: I was about to place a $3000 dollar…
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Review Description: I was about to place a $3000 dollar order. However I placed an order 4 weeks ago, paid the extra money for fast shipping and still have not received my order. Then I noticed that one of the products they are sending me is not the size I ordered, so now I’m going to have to pay to ship it back. Then pay again to ship it back to me, that is if I ever receive the order. After reading the reviews I will not be placing the $3000 order I spent all morning picking out…

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Reviewer Name: Catherine smith

Review Submission Date: 2023-02-01

Review Title: I have order a few times from here.Most…
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Review Description: I have order a few times from here.Most of them have good quality and true to size fits so well!!!!.But some clothe do not fit me well. I also have apply the retrund and refund before.I can get my money back quickly.Highly recommend!

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Reviewer Name: Allyson Aragon-Fenton

Review Submission Date: 2023-02-01

Review Title: I ordered 2 shirts from Ursime on…
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Review Description: I ordered 2 shirts from Ursime on 12-15-22. I just received (late January) and they have shown images from Sundance catalog but the item’s received are only similar - not as shown. I am trying to return for a refund and can’t get anyone to respond.Update: The company has quickly responded to my review and had rectified the situation that is satisfactory to me. I appreciate their responsiveness.

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Reviewer Name: Vicki Seawell

Review Submission Date: 2023-02-01

Review Title: This is the worst EVER!
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Review Description: This is the worst EVER!! I received 1 item from a two item set. When I told their customers service about it. Their response was wait 2-3 weeks more. They have my money but I don't have my items.

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Reviewer Name: Anna Shevchenko

Review Submission Date: 2023-01-31

Review Title: I placed order ORDER UR41499 for 68 usd…
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Review Description: I placed order ORDER UR41499 for 68 usd still no answer about shipping, NOTHING ! Thii is jhst outrageous. I wrote a lette a week ago to customer support- NO ANSWER. They just took my money and disappeared! Scammers and cheaters!

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Reviewer Name: Stephanie

Review Submission Date: 2023-01-31

Review Title: Poor quality poor customer service
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Review Description: I put one star but it doesn't even deserve the one star. I purchased a bag from this site. Received it and not even 48hrs later the 2 straps came apart from the bag (treads shredding off). I contacted the store for return and refund and they are ghosting me, offering me only 20$ when the total purchase was 60$. Very poor quality for material used. Not at all what pictured and described. Still waiting for my refund and a reply.