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Review article published on: 20 May 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
May 2022 5 5 5 5 5 5
Jun 2022 5 4 4 3.6 5 4.8
Jul 2022 5 4.1 5 3.2 4.1 4.6
Aug 2022 5 3.3 3.7 3 4.4 4.3
Mar 2023 5 3.8 2.4 3.7 4.4 4.5
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Detailed Uscfsales Review by

Introduction: is an online store that specializes in chess products, including chess sets, pieces, boards, books, DVDs, software, and accessories. The website is the official online store of the United States Chess Federation (USCF), which is the leading national organization for chess in the United States. has been in operation since 2004 and has become a favorite among chess enthusiasts worldwide.

Pros and Cons:

  • Wide selection of high-quality chess products
  • Official online store of the USCF
  • Competitive pricing
  • Free shipping on orders over $75
  • Loyalty program for repeat customers
  • Excellent customer service
  • No international shipping
  • Limited selection of non-chess products
  • No live chat support
  • No option for expedited shipping

User Experience:

The website is easy to navigate, and products are well-organized and easy to find. The search function is also efficient, and customers can filter products by price, brand, and category. The checkout process is straightforward, and users can create an account to save their preferences and order history. The website is also mobile-friendly, which makes it convenient for customers who prefer to shop on their phones or tablets.

Pricing and Value for Money:

Prices are competitive, and customers can find products at different price points to suit their budget. The website also offers promotions and discounts on selected products, which can help customers save money. The loyalty program also rewards repeat customers with discounts and exclusive offers.


Alternative online stores for chess products include,, and These websites offer a similar selection of products at comparable prices, but they may not have the same brand recognition and reputation as

Customer Service:

Customer service is excellent, with friendly and knowledgeable staff available to assist customers via email or phone. The customer service team is prompt in responding to queries and resolving issues, and they provide updates on the status of orders and shipping.

Product Quality and Selection: offers a wide selection of high-quality chess products from reputable brands, including ChessBazaar, House of Staunton, and DGT. The website also has a good selection of chess books and DVDs, which are popular among both beginners and experienced players. Customers can choose from a variety of chess set materials, such as wood, metal, and plastic.

Website Usability:

The website is user-friendly, with a clean and modern design. The pages load quickly, and the text and images are clear and easy to read. The website is also well-organized, with products divided into categories and subcategories. The shopping cart and checkout process are also straightforward, with clear instructions and prompts.

Returns and Exchanges: has a 30-day return policy, which allows customers to return products for a refund or exchange. The products must be in their original condition and packaging, and customers are responsible for the shipping costs unless the product is defective or damaged.

Promotions and Discounts:

The website offers various promotions and discounts on selected products, such as daily deals and clearance sales. The loyalty program also rewards repeat customers with discounts and exclusive offers.

Reputation: has a good reputation among chess enthusiasts, with many positive reviews and testimonials on their website and other online platforms such as Trustpilot. The website is also the official online store of the USCF, which adds to its legitimacy and credibility.

Payment Options:

The website accepts various payment methods, including credit cards, PayPal, and Amazon Pay. The checkout process is secure and encrypted, and customers can be confident that their personal and financial information is protected.

Loyalty Programs: offers a loyalty program for repeat customers, which rewards them with discounts and exclusive offers. Customers can earn loyalty points by making purchases, referring friends, and leaving product reviews.

Customer Reviews:

The website has many positive customer reviews, with customers praising the quality of products and excellent customer service. The website also displays customer reviews on each product page, which can help customers make informed purchasing decisions.

Community Involvement: is actively involved in the chess community, with sponsorships and partnerships with various chess organizations and events. The website also has a blog section, which features news and articles about chess-related topics.

Shipping and Costs: offers free shipping on orders over $75 within the United States. The website also ships to APO/FPO addresses and Puerto Rico, but not internationally. The website does not offer expedited shipping, and orders may take up to ten business days to arrive. Customers can track their orders online and receive updates on the shipping status. Shipping costs are calculated based on the order amount and destination. Overall, is a reliable and reputable online store for chess products. With a wide selection of high-quality products, competitive pricing, and excellent customer service, it is a favorite among chess enthusiasts. The website's loyalty program and promotions also make it a great value for money. However, the website's limited selection of non-chess products and lack of international shipping may be a disadvantage for some customers.

Uscfsales Recent User Reviews


Reviewer Name: naposaurus

Review Submission Date: 2021-01-17

Review Title: The official shop of the US Chess Federation
Customer Support   



User Interface          


Review Description: This website is the official shop of the US Chess Federation. Everything you buy directly supports the organization! Prices are slightly higher than Amazon but you get vetted merchandise that's a little higher in quality as well. I ordered a basic chess set for my child and it came with one piece broken. Customer service was very responsive and replaced the broken piece right away!



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