Vans Reviews

Voted Poor (3/5)

4 Votes

4 Reviews

Vote Now

In the Shopping & Fashion category

Pie-Chart Analysis

75% users rated Terrible
25% users rated Poor
0% users rated Average
0% users rated Very Good
0% users rated Excellent
Write a review
J J.R
231 days ago

Site à éviter !

My review for vans.fr Commande passée le 27 juin 2023 et jamais reçue à ce jour. Mes mails sont systématiquement ignorés, le CHAT ne fonctionne pas et il est impossible de les joindre par téléphone. J'ai perdu 80 euros. J'ai malgré tout ouvert un litige via Paypal dans l'espoir de bénéficier d'un remboursement. Ce n'est même pas que Vans possède le pire service client d'internet, mais tout simplement que celui-ci est inexistant. C'est la dernière fois que j'achète un article de cette marque, et je conseille vivement à tout le monde d'éviter ce site à tout prix.
C Capitaine Fabb
292 days ago

commande effectuée le 24 avril

My review for vans.fr commande effectuée le 24 avril, jamais reçu a ce jour, aucun retour du service, chat toujours occupé, service au telephone injoignable, et ils ne répondent pas au mail. On peut dire que pour une marque comme Vans c'est plutôt décevant. 1ere et dernière experience "Vaneuse"Commande 61709129
M Max Senfft von Pilsach
471 days ago

Expéditions très tardives + Semelles des chaussures qui se décollent

My review for vans.fr Les semelles de mes SK8-HI GORE-TEX MTE-3 ont commencé à se décoller en très peu de temps ! De même pour les BRYAN IGUCHI ULTRARANGE™ EXO HI MTE GORE-TEX que j'avais commandé l'année d'avant. Vu leur prix, c'est inadmissible ! De plus Vans met un temps fou avant d'expédier les commandes !
C Cristina POPA
852 days ago

Service Clients déplorable

My review for vans.fr Bonjour,J'ai acheté une veste qui ne correspondait pas à ma taille. J'ai dépassé le délai de retour de 30 jours pour l'échanger et le service clients m'informe que je peux acheter une nouvelle veste à ma taille sur leur site, mais qu'ils n'acceptent pas le retour de la veste achetée initial. Je précise que celle-ci n'a pas été portée et que les étiquettes d'origine sont toujours en place(prix de vente 160 €). Malgré ma volonté de continuer à porter du Vans, le service clients m'explique ne pas être en mesure de faire un geste commercial. J'en suis dégoutée et surtout guérie de la marque Vans. Cordialement.

Introduction

Vans.fr is the official website of the renowned skateboarding shoe brand, Vans. With a strong presence in the skateboarding and streetwear scene, Vans has become a favorite among skateboarders and fashion enthusiasts alike. The website provides an extensive range of products including shoes, apparel, and accessories. In this comprehensive review, we will explore the various aspects of Vans.fr to help you make an informed decision.

Pros

  • Wide range of products: Vans.fr offers a vast selection of shoes, clothing, and accessories, catering to various styles and preferences.
  • Skateboarding heritage: Vans is known for its deep roots in skateboarding culture, ensuring products designed with durability and functionality in mind.
  • Collaborations: Vans frequently collaborates with artists, designers, and other brands, resulting in unique and limited-edition products.
  • Customization options: The website allows users to design their own pair of shoes through the "Customs" feature, adding a personal touch to their purchase.

Cons

  • Pricing: Vans products are generally considered to be on the higher end of the price spectrum, which may not be affordable for everyone.
  • Limited sizing: Some users have noted that certain sizes may be frequently sold out, making it challenging to find the desired product.
  • Website performance: At times, the website may experience slow loading speeds, causing frustration for users trying to browse and make purchases.

User Experience

Vans.fr offers a user-friendly experience with its simple and visually appealing layout. The website is easy to navigate, allowing users to quickly find the desired product categories. Product listings are organized with clear images, detailed descriptions, and helpful size charts. Additionally, searching for specific items or using filters to narrow down options is straightforward. Users can create accounts to save their personal information and track their orders, enhancing the overall convenience.

Pricing and Value for Money

Vans products are known for their quality and durability, which contributes to their higher price range. While the prices may be considered higher than some competitors, the value for money is justified by the premium materials used and the brand's reputation for producing long-lasting, stylish products. Additionally, considering the frequent collaborations and limited-edition releases, customers often find unique offerings that make the purchase worthwhile.

Customer Service

Vans.fr provides efficient and reliable customer service. Users can find answers to common questions in the website's FAQ section. In case further assistance is required, the website offers a customer support hotline and an email address for inquiries. From user experiences, it can be inferred that Vans is responsive and helpful in resolving any issues or concerns raised by customers.

Product Quality and Selection

Vans is renowned for the quality of its products, especially its shoes. The brand's skateboarding heritage ensures that their shoes are built to withstand the demands of skateboarding while offering comfort and style. The website showcases an extensive range of shoe designs, including classic models and collaborations. In addition to shoes, Vans also offers a diverse selection of apparel and accessories, allowing customers to create complete skate-inspired outfits.

Website Usability

Vans.fr is designed to be user-friendly, ensuring a seamless browsing experience. The website loads quickly and features intuitive navigation, enabling users to easily find their desired products. The layout is visually appealing, with high-quality product images and informative descriptions. The checkout process is straightforward, allowing customers to complete their purchases efficiently. However, occasional slow loading speeds may hinder the overall usability of the website.

Returns and Exchanges

Vans offers a straightforward returns and exchanges policy. Customers can return or exchange their purchase within 30 days of receiving the order, provided the products are in their original condition. The website provides a dedicated section outlining the step-by-step process for returns and exchanges, ensuring transparency and convenience for customers.

Promotions and Discounts

Vans frequently runs promotions and offers discounts on selected products, especially during seasonal sales and special events. The website prominently displays ongoing promotions, allowing users to easily take advantage of discounted prices. Subscribing to Vans.fr's newsletter is also a great way to receive information about upcoming promotions and exclusive offers.

Reputation

Vans has established a strong reputation in the skateboarding and streetwear communities, earning the trust of its customers over the years. The brand's commitment to quality, durability, and style has solidified their position as a favorite among skateboarders and fashion enthusiasts alike. Vans collaborations with renowned artists, musicians, and fashion brands further enhance its reputation and desirability.

Payment Options

Vans.fr offers various payment options to ensure convenience for its customers. Users can make their purchases using major credit cards, including Visa, Mastercard, and American Express. Additionally, the website accepts payment through PayPal, offering an alternative method for secure transactions.

Loyalty Programs

While Vans.fr does not have a specific loyalty program, the brand occasionally offers exclusive promotions and early access to new releases for registered users. By creating an account on the website, customers can stay informed about special offers and limited-edition collaborations, enhancing their loyalty and engagement with the brand.

Customer Reviews

Customers' reviews indicate a high level of satisfaction with Vans products. Positive feedback often focuses on the durability, comfort, and style of the shoes, while also praising the brand's unique collaborations. Some users appreciate the customization options, allowing them to create their own one-of-a-kind pair of Vans. However, it is important to note that individual experiences may vary.

Community Involvement

Vans actively engages with its community through various initiatives. The brand supports and organizes skateboarding events, competitions, and tours, fostering the growth and development of the skateboarding culture. Vans also collaborates with individuals and organizations to promote environmental sustainability and social causes, demonstrating their commitment to making a positive impact beyond their products.

Shipping and Costs

Vans.fr provides shipping services to multiple countries. The website offers free standard shipping for orders above a certain threshold, which may vary depending on the customer's location. Expedited shipping options are available for faster delivery, with associated costs displayed during the checkout process. The shipping costs are generally reasonable and competitive within the industry.

Conclusion

Vans.fr offers a comprehensive online shopping experience for skateboarders, streetwear enthusiasts, and fashion-conscious individuals. With a wide range of products, collaborations, and customization options, Vans ensures there is something for everyone. While pricing may be higher compared to some competitors, the brand's reputation for quality, durability, and style justifies the investment. Reliable customer service, user-friendly website navigation, and flexible return policies further enhance the overall shopping experience. With its strong community involvement and commitment to skateboarding culture, Vans maintains its position as a trusted and influential brand in the industry.