Vans Reviews

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5 Reviews

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In the Shopping & Fashion category

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0% users rated Poor
0% users rated Average
20% users rated Very Good
0% users rated Excellent
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I Irene
38 days ago

Website haperde maar daarna supersnel en goed geholpen

My review for vans.nl Drie paar schoenen besteld. Helaas liep de website vast tijdens de betaling. De bestelling kwam niet door maar het geld werd wel afgeschreven. Klantenservice gebeld. Ik werd geholpen door een slecht Nederlands sprekende dame. Daar kwam ik niet verder mee. Daarna via e-mail en live-chat contact opgenomen en echt goed geholpen. Ze konden in het systeem zien dat het geld al automatisch was teruggestort (was idd na 24 uur alweer terug op mijn rekening). En tips hoe ik het beste opnieuw kon bestellen (eerst cache legen en cookies verwijderen). Werkte top. Heel blij mee.
E Edward Castor
123 days ago

Unparalleled Service and Exceptional Quality at Vans.nl

From the moment I landed on Vans.nl, I was greeted with a seamless and visually appealing interface that made me eager to explore their products. The user-friendly layout made browsing effortless, and I quickly found the perfect pair of shoes that matched my style. Unlike my past frustrating online shopping experiences, the ordering process at Vans.nl was a breeze. I encountered zero technical glitches or interruptions, allowing me to complete my purchase smoothly. The website's efficiency in processing my order and securely accepting my preferred payment method truly impressed me. Thanks to Vans.nl's impeccable service and top-notch quality, I can confidently say I've found my go-to brand for trendy and durable footwear. Say goodbye to endless website crashes and payment hiccups - Vans.nl is the destination for a hassle-free shopping experience that exceeds expectations.
N Nick
417 days ago

A Tale of Resilience: Overcoming Customer Service Hurdles with Vans.nl

It all started with a simple order for size 45 shoes on vans.nl. Excitement turned into disappointment when the confirmation email didn't arrive, and the order seemed to vanish into thin air. But hey, patience is a virtue, right? Despite being calm and collected, the frustration grew as the days passed with no sign of the shoes. A call to customer service revealed that a mishap had occurred. However, the shoes were rightfully mine, paid for in full. Isn't it simple - pay and receive or expect a satisfactory solution as a customer? Suddenly, the shoes became unavailable, sold to another buyer. The customer service team offered no cooperation or alternatives. It left me feeling abandoned and disheartened. Despite the shoes being available in other Vans stores at a higher price, a reasonable solution seemed out of reach. Why not transfer one pair to the Netherlands, resolving the issue gracefully? Unfortunately, a positive outcome was not in sight. Disheartened, I vowed never to purchase from Vans again if this was the treatment customers received - being shown the door without a second thought. Promises of a refund within 1-3 working days were made but doubts lingered, fueled by other customers' experiences of not receiving their refunds promptly or even being double-charged. I refuse to be a mere statistic, expecting the 51 euros back without endless hassle. Trusting that my persistence will pay off, I'll eagerly await the refund. After all, I'm no pushover, ready to march back to Vans Rotterdam, factoring in parking and fuel costs, if need be. Should the need arise, I'll shake things up to ensure justice prevails. Yet, I hold on to hope that the promised refund will manifest within the week, sparing me further turmoil. Let's extend them the benefit of the doubt, granting additional time beyond their estimate. Warm regards, Nick
A Andy
471 days ago

Verschrikkelijke klantenservice

My review for vans.nl Verschrikkelijke klantenservice, je kan ook niet annuleren voordat ze het product verzenden. Wat 2 weken duurde ipv 2 dagen. Hun fysieke winkel en online winkel staan los van elkaar, dus je kan ook niet retourneren in de winkel waar je het ophaalt. Dus de website is een harde afrader, mocht je er toch gebruik van moeten maken. Gebruik dan je creditcard! En ze vroegen om een beoordeling, die ik invulde maar niet kon versturen.
M MW
482 days ago

Bestelling niet verzonden

My review for vans.nl Besteld, betaald... Maar helaas niet ontvangen. Er wordt ook niets verzonden door Vans. Beloofde levertermijn is niet gehaald. Ook geen informatie of uitleg. Klantenservice zegt dat ik mijn geld terugkrijg nadat ik de producten retour stuur.aanvulling: Helaas na herhaaldelijk contact wel veel beloftes, maar nul actie vanuit Vans. Een compleet non-actieve houding, ze weten niks, ze komen van nergens en kunnen niets....... Ik hoop dat ik ooit m'n geld ga terug krijgen, voel me opgelicht. Advies: bestel elders

Introduction

Vans.nl is the official website of Vans, a renowned clothing and footwear brand that originated in Southern California in 1966. Over the years, Vans has become synonymous with skateboarding culture and streetwear fashion. Known for its iconic sneaker designs and unique collaborations with prominent artists and brands, Vans offers a wide range of products for men, women, and kids. This editorial review aims to provide an in-depth analysis of the various aspects of vans.nl, helping readers make an informed decision before shopping on the website.

Pros and Cons

Pros:
  • Wide selection of sneakers, clothing, and accessories
  • Collaborations with popular artists and brands
  • High-quality products known for durability
  • User-friendly website with easy navigation
  • Responsive customer service
  • Engaging community involvement initiatives
  • Secure payment options
Cons:
  • Slightly higher price range compared to some competitors
  • Limited availability of certain styles and sizes
  • Occasional delays in shipping

User Experience

Vans.nl provides a seamless user experience with its intuitive and well-structured website. The homepage offers a clean layout that highlights new releases, popular products, and special promotions. The navigation bar allows users to easily browse through different categories, such as footwear, clothing, and accessories. Filtering options help users refine their search based on size, color, price range, and more. The product pages provide detailed descriptions, multiple images, and customer reviews, aiding shoppers in making informed purchase decisions.

Pricing and Value for Money

Vans products are often positioned in the mid to high range of the pricing spectrum. While the prices may be slightly higher compared to some competitors, they reflect the brand's commitment to using premium materials and maintaining excellent product quality. Considering the durability, stylish designs, and the brand's reputation for skater-oriented footwear, Vans offers good value for money.

Customer Service

Vans.nl prioritizes customer satisfaction and provides responsive and helpful customer service. Shoppers can easily reach the customer support team via email or phone, and queries are typically resolved promptly. The brand also maintains an informative FAQ section that addresses common concerns and provides assistance regarding sizing, payment, shipping, and returns.

Product Quality and Selection

Vans is known for its exceptional product quality, with a focus on durability and comfort. The brand has consistently delivered well-crafted shoes, clothing, and accessories that withstand the test of time. Vans caters to various needs and preferences through its extensive range of products, featuring diverse styles, colors, and patterns. Additionally, Vans collaborates with renowned artists, designers, and brands to offer limited edition collections, adding exclusivity and uniqueness to their selection.

Website Usability

The vans.nl website is designed with user-friendliness in mind. The clean and visually appealing layout, clear navigation, and strategically placed search bar enable customers to navigate seamlessly through the site. The responsive design ensures that the website is accessible and functional on both desktop and mobile devices. Overall, vans.nl provides an intuitive and hassle-free shopping experience.

Returns and Exchanges

Vans offers a straightforward and customer-friendly returns and exchanges policy. Shoppers can return or exchange unworn and unwashed items within 30 days of purchase. The brand provides a prepaid return shipping label for added convenience. However, it's important to note that personalized or customized items may not be eligible for returns or exchanges unless there is a manufacturing defect.

Promotions and Discounts

Vans regularly offers promotions and discounts, providing customers with opportunities to save money on their purchases. These promotions may include seasonal sales, limited-time discounts, and exclusive offers for newsletter subscribers or loyalty program members. By keeping an eye on the website and subscribing to newsletters, customers can stay informed about the latest deals and promotions.

Reputation

Vans has a stellar reputation in the fashion industry, particularly in the skateboarding and streetwear communities. With over five decades of experience, the brand has built a loyal following of customers who appreciate the timeless style, exceptional quality, and authenticity that Vans represents. The brand's collaborations with influential artists and brands further enhance its reputation and appeal.

Payment Options

Vans.nl supports various secure payment options, allowing customers to choose their preferred method. Accepted payment options typically include major credit cards, such as Visa and Mastercard, as well as popular online payment platforms like PayPal. The website employs encryption technology to ensure that personal and financial information remains secure during transactions.

Loyalty Programs

Vans offers a loyalty program, known as "Vans Family," which enables customers to earn points and enjoy exclusive benefits. Members can accumulate points through purchases, engagement with the brand, and participation in events. These points can later be redeemed for discounts, special promotions, and early access to products. The Vans Family program is free to join and provides an enhanced shopping experience for loyal customers.

Customer Reviews

Customer reviews play a vital role in assisting prospective buyers in evaluating product quality, fit, and overall satisfaction. Vans.nl incorporates customer reviews on product pages, allowing shoppers to access genuine feedback from previous buyers. These reviews help in making informed purchase decisions and provide insights into the sizing, comfort, and durability of different products.

Community Involvement

Vans is highly involved in community initiatives, particularly within the skateboarding and art communities. The brand sponsors and supports various skateboarding events, competitions, and grassroots projects worldwide. Vans also collaborates with artists, musicians, and charitable organizations to promote cultural diversity, creativity, and social responsibility. This commitment to community involvement further strengthens Vans' reputation and fosters a sense of connection with its target audience.

Shipping and Costs

Vans.nl offers shipping to various countries, ensuring global accessibility. Shipping costs and delivery times may vary depending on the destination and the chosen shipping method. Vans strives to process orders promptly, but occasional delays may occur during peak seasons or due to unforeseen circumstances. Shoppers can refer to the website's shipping information for specific details related to their location. In conclusion, Vans.nl provides a comprehensive and enjoyable shopping experience for fans of the brand. With its wide range of high-quality products, user-friendly website, responsive customer service, and commitment to community involvement, Vans continues to uphold its reputation as a trusted and iconic footwear and apparel brand. While the slightly higher price range may be a consideration for some shoppers, the combination of durability, style, and brand value justifies the investment. Overall, Vans.nl is a leading destination for those seeking authentic and fashionable skateboarding-inspired products.