Users Voice for Vehicle-accessories

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Review article published on: 31 Aug 2019

Last updated by on 11 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 2.2
Jan 2023 5 1 1.3 2.6 4.2 5
Feb 2023 5 5 5 5 5 1.3
Mar 2023 5 5 5 5 5 1.2
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Detailed Vehicle-accessories Review by

Introduction: is a leading Australian online store for automotive accessories and parts. The website boasts a wide range of high-quality products for various car models, including roof racks, towbars, bull bars, and more. The company has been in business for over 20 years, with a team of experts ready to assist customers in their product selection and provide installation services.

Pros: offers a vast selection of products at competitive prices, with fast and reliable shipping. They provide installation services, and customers can also benefit from their free expert advice. Moreover, the company offers multiple payment options, including PayPal, Afterpay, credit cards, and direct bank transfer.


One downside of is that they do not offer free shipping, and the cost of shipping can be quite high, depending on the location and the size of the product. Also, some customers have reported waiting times for their orders that exceed their expectations.

User Experience:

The website is easy to navigate, and products are well organized, making it easy to find what you need. The live chat support is available during business hours, and the company is responsive to customer inquiries. Overall, the user experience is satisfactory.

Pricing and Value for Money: offers competitive pricing for their products, and they often have promotions and discounts. The value for money is excellent, with high-quality products that are built to last.


Some alternatives to include Autobarn, Supercheap Auto, and Repco. However, stands out for its wide selection of products, expert advice, and installation services.

Customer Service:

The customer service team at is knowledgeable, helpful, and responsive. They are available via phone, email, or live chat, and they assist customers with their inquiries promptly.

Product Quality and Selection:

The quality of the products offered by is excellent, with top brands available. The selection is vast, with products ranging from roof racks and towbars to bull bars and winches. Customers can also enjoy a range of accessories, such as cargo nets and bike carriers.

Website Usability:

The website is user-friendly, easy to navigate, and contains all the necessary information about the products and services. The search function is efficient, and customers can use filters to narrow down their search results.

Returns and Exchanges: offers a 30-day return policy for products that are unopened, unused, and in their original packaging. Customers are responsible for the return shipping costs, and the company does not accept returns for some products, such as custom-made items.

Promotions and Discounts: often has promotions and discounts on their products, with various deals and bundles available. Customers can also sign up for their newsletter to receive exclusive discounts and promotions.

Reputation: has an excellent reputation among its customers, with positive reviews on product quality, customer service, and overall experience. The company has been in business for over 20 years, indicating their reliability and expertise in the automotive industry.

Payment Options: offers multiple payment options, including PayPal, Afterpay, credit cards, and direct bank transfer. Customers can choose the most convenient option for them.

Loyalty Programs: does not currently offer a loyalty program, but customers can benefit from their frequent promotions and discounts.

Customer Reviews:

Customers have left positive reviews on the website, praising the product quality, customer service, and fast shipping. Some customers have also shared their experiences with the installation services, which have been satisfactory.

Community Involvement: is active on social media and regularly shares posts related to the automotive industry, promotions, and their products. They also engage with their followers and encourage user-generated content.

Shipping and Costs: ships to Australia and New Zealand, with shipping costs calculated based on the location and product size. They use reliable couriers for fast and secure shipping, and customers can track their orders online. However, the cost of shipping can be quite high, depending on the location and product size.

Conclusion: is a leading online store for automotive accessories and parts, offering a wide range of products at competitive prices. They provide expert advice, installation services, and multiple payment options. Although shipping costs can be high, customers can benefit from fast and secure shipping. Overall, is a reliable and trustworthy choice for all automotive accessories and parts needs.