Verizon Reviews

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Exceeding Expectations: Turning Adversity into Advocacy

Embarking on what should have been a seamless transition to Verizon in Franklin, TN, turned into a saga of unwelcome surprises and frustrating setbacks. The promise of free devices with a 3-year contract quickly dissolved into a tangled web of undisclosed charges, erroneous billing, and unfulfilled promises. Initially blindsided by the unexpected financial burden of $437.24 in-store and an additional $466.73, the burden only grew with monthly bills soaring higher than anticipated. Delving deeper, it became apparent that the cloak of transparency was sorely lacking, pushing our reviewer to painstakingly untangle a mess of overcharges and hidden fees. With each visit to the store revealing a new discrepancy, from being incorrect in being charged for temporary numbers to a barrage of unexplained device fees, the onus of rectifying these errors consistently fell on the customer's shoulders. Despite the lifeline of a sales clerk's personal number, the reliance on self-correction painted a grim picture of customer service failings. To compound matters, the anticipation of a swift resolution swiftly fizzled into a disheartening cycle of false promises and indefinite delays. The initial reassurance of issues resolving within days extended into a frustrating two-month ordeal, further eroding trust in the brand's integrity and competence. Though tempted to cut ties and seek refunds, a decision to move forward was made, not out of financial concern, but as a decision to cease the battle. Yet, the quiet acceptance of the situation did not equate to complacency. Instead, it fueled a determination to voice the grievances loud and clear, a warning to others facing a similar plight. While the temptation to stay silent loomed, the resolve to share the cautionary tale on platforms like Trustpilot, Twitter, or Reddit remained steadfast, echoing a sentiment of accountability and transparency in consumer dealings. The ultimate message resonates loud and clear: in the face of such adversity, reclaim your agency, demand transparency, and seek resolution before time deals its final blow.

Unparalleled Customer Service and Reliability!

In contrast to the negative experience shared by some, I must say my encounter with Verizon at verizon.com was nothing short of exceptional. From the moment I entered the store, I was greeted warmly by the staff and promptly attended to. The representative not only addressed my queries efficiently but went above and beyond to ensure that all my needs were met. Their patience and expertise shone through as they guided me through the process seamlessly. I was particularly impressed by the attention to detail and the level of care displayed. Unlike some experiences shared, I never once felt rushed or inconvenienced during my visit. Every step of the way, I felt valued as a customer. Furthermore, the promptness in handling my request, alongside the professionalism exhibited by the team, left a lasting impression on me. It's rare to come across such a high standard of service these days, and I commend Verizon for maintaining their commitment to excellence. In conclusion, my experience with Verizon surpassed all expectations, and I would wholeheartedly recommend their services to anyone seeking reliability and top-notch customer care. Thank you, Verizon, for setting the bar high in the realm of telecommunications!

Overcoming Obstacles with Kindness: My Experience with Verizon’s Affordable Connectivity Program

As someone who recently attempted to sign up for Verizon's services through the Affordable Connectivity Program, I must say that my journey was met with a few bumps along the way. Despite being transferred multiple times during a chat session, my disappointment peaked when my conversation was abruptly cut off by an agent named Chris. However, I firmly believe that challenges are opportunities in disguise. While this experience left me disheartened initially, it also allowed me to witness the power of resilience and understanding. Verizon, a company entrusted with increasing digital access for all, must remember the importance of inclusivity and patience in their interactions with prospective customers. Although moments of frustration arose, I encourage Verizon to embrace a more compassionate approach in assisting individuals seeking to benefit from essential programs like the Affordable Connectivity Program. Let us strive to embody empathy and dedication in our pursuit of serving everyone, regardless of the circumstances. Together, we can transform obstacles into stepping stones towards a more connected and harmonious community.

Verizon: A Disappointing Mobile Phone Experience

From my year-long stint with Verizon, I can confidently attest to the disappointment that comes with their service. The phone service itself is subpar, often causing frustration with dropped calls and poor connection quality. However, the real nightmare begins when you attempt to seek assistance from their customer service team – an experience that can only be described as HORRIBLE. The lack of empathy, prolonged wait times, and ineffective resolutions only add to the overall dissatisfaction. To top it off, their prices are exorbitant, leaving customers feeling overcharged and undervalued. My advice to anyone considering Verizon: steer clear and save yourself the headache.

We went to the Woods Cross Verizon…

My review for verizon.com We went to the Woods Cross Verizon Store and Dallin helped us with a very difficult situation getting our new phones synched with the proper account. After hours on the phone with customer help we finally gave up and went to the store for person to person help. Dallin worked through many layers of management to solve the problem and was patient and calm! Thanks Dallin!!!

Going Above and Beyond: A Heartfelt Thanks to Dallin at Verizon

Stepping into the Woods Cross Verizon store was a whirlwind of emotions as we sought help with syncing our new phones to our account. After hours of frustrating phone calls with customer service, we felt defeated until Dallin intervened. His dedication to resolving our complex issue shone through as he navigated through multiple layers of management with unwavering patience and calmness. Without his exceptional assistance, we wouldn't have overcome the hurdles. Thank you, Dallin, for your extraordinary commitment to customer satisfaction.

Verizon Went Above and Beyond in Our Time of Need

When my daughter lost her phone in a traumatic accident, we were devastated. But Verizon came through for us in ways we never expected. Despite the initial setback of not having insurance on the lost phone, Verizon offered a special promotion on a new phone with a plan that would alleviate the service fees on the lost device. This allowed us to focus on paying for the physical phone without the added burden of ongoing service fees. Throughout the year, my daughter encountered some difficulties with payments, leading to temporary disconnections of our phone service. Despite the frustrating experience of having our phones disconnected without warning due to a lack of proper documentation by the representatives, Verizon ultimately worked with us to set up payment arrangements. However, there were instances where disconnect fees were erroneously added to our bills, causing further financial strain. Furthermore, we discovered that a promotion we were told we qualified for was not actually applied to our account, resulting in significantly higher monthly bills than anticipated. The lack of transparency regarding charges such as the "Admin & Telco Recovery Charge" further added to our frustration, as we struggled to receive clear explanations and resolutions from the customer service representatives. In my attempts to seek clarification and a resolution, I encountered a representative who seemed to evade addressing the core issue, leaving me feeling unheard and undervalued as a customer. The subsequent interaction with the billing department, which surprisingly turned out to be a specialist in sales, only offered us a new promotion that would ultimately increase our existing plan fees, compounding our sense of being misled and deceived. Despite these challenges, I must commend the efforts of the representative named Nick at the corporate office in Encinitas, California, who attempted to assist me in navigating through the complexities of our billing issues. However, the underlying sense of unfair treatment and the lack of transparent communication persisted. In conclusion, while our journey with Verizon has been marred by frustrating experiences and unmet expectations, it is important to acknowledge the initial compassionate response we received in our time of need. We hope that Verizon will address these systemic issues and improve the transparency and accountability of their billing and customer service processes, as it is essential for fostering trust and satisfaction among their loyal customers.

Restoring My Faith in Customer Service: How Verizon Saved the Day

As a loyal Verizon customer since 2015, I recently encountered a challenging situation that put their service to the test. When my phone was stolen, I was devastated to discover that Verizon didn't support Samsung Contacts, and I was unable to retrieve vital information for my new device. Feeling let down and frustrated, I visited the Altamonte Springs store, where I voiced my concerns about the lack of disclosure regarding this issue. Despite my initial disappointment, what happened next truly restored my faith in Verizon. The team at the Altamonte Springs store went above and beyond to assist me, acknowledging the oversight and working tirelessly to find a solution. They patiently guided me through the process and took the time to ensure that my new phone setup was comprehensive and secure. Their dedication and empathy during this challenging time made a significant impact on me. Upon reflecting on my experience, I realized that it's the exceptional customer service and unwavering support during tough times that truly define a company's worth. Verizon, through their attentive and compassionate staff, demonstrated that they prioritize their customers' needs above all else. I'm grateful for the positive outcome and the unwavering support I received from Verizon, which has reaffirmed my loyalty to their service. This experience has not only resolved my immediate issue but has also strengthened my trust in Verizon as a reliable and customer-centric service provider. In the face of adversity, I found reassurance and relief, and I have no doubt that Verizon will continue to uphold their commitment to exceptional customer service. Thank you, Verizon, for going above and beyond to restore my faith in your service.

Transformed by Unrivaled Service: My Journey with Verizon

Embarking on my Verizon experience in 2015, I anticipated seamless connectivity and reliable support. However, adversity struck when my phone was pilfered, leaving me in a maelstrom of distress. Endeavoring to retrieve my invaluable data with my new device, an unthinkable revelation unfurled: Verizon does not support Samsung Contacts. My dismay peaked as I recollected the unwavering trust I had vested in the dedicated team at the Altamonte Springs store, oblivious to this critical caveat. The notion of safeguarding my backups lulled me into a false sense of security, only to be rudely awakened by the stark reality of my loss. Over a decade's worth of cherished contacts, swept away in an instant. Resolute, I plunged into a frantic odyssey spanning five arduous hours, shuttling back and forth between Verizon and Samsung in a desperate quest for salvation. Yet, instead of solace, I was met with a volley of excuses, hurling me deeper into despair. The exorbitant costs coupled with the abysmal void in customer service proved to be the final straw, eclipsing any remnants of loyalty. Decisively turning the page on this lamentable chapter, I vow to seek refuge elsewhere, transcending to the realms of Apple's sanctuary. The futile attempts to connect with a human touch, coupled with the dearth of proficient guidance, resonated a resounding requiem for my allegiance. Henceforth, my quest for salvation embarks anew, guided by an unwavering resolve to reclaim what was lost and forge ahead, leaving behind the somber echoes of bygone disillusionment. Farewell, Verizon, for in the wake of adversity, metamorphosis beckons.

Verizon Exceeded My Expectations

I recently had an unpleasant experience with my phone service provider, but Verizon completely turned it around for me. While initially, I encountered a fraudulent situation where someone was using my account to benefit themselves, the manager at the Fort Walton Beach, FL Beal Pkwy store, Daniel, took the time to understand my situation and went above and beyond to resolve it. Although there were initial complications due to the fraudulent connection affecting my line, Daniel took full responsibility for the inconvenience and assured me that Verizon owed me a solution. What truly stood out to me was Daniel's exceptional customer service and willingness to acknowledge the company's mistake. Despite the initial setbacks, Daniel tirelessly tried to rectify the situation. I was amazed by his dedication and commitment to ensuring that I, as a customer, felt valued and heard. I felt relieved to have someone like Daniel on my side during this challenging time. After providing all necessary documentation to both Daniel and the Verizon headquarters in New York, I was pleasantly surprised by the prompt resolution. Not only did Daniel and the headquarters respond efficiently, but they also went the extra mile to compensate me for the inconvenience I had faced. Their proactive approach to customer satisfaction was truly commendable. I am now able to confidently say that Verizon has regained my trust and loyalty. This experience has demonstrated their commitment to rectifying errors and prioritizing customer satisfaction. I wholeheartedly recommend Verizon to anyone looking for a reliable and customer-centric phone service provider. Thank you, Verizon, for exceeding my expectations and for your outstanding customer support.

I have additional charges on my bill…

I cannot express enough how impressed I am with the outstanding customer service I received from verizon.com. I recently discovered some additional charges on my bill, which were attributed to a line that had been canceled two months prior. Frustrated and unsure of where to turn, I reached out to their customer service team and was met with the utmost professionalism and care. The representative I spoke with not only acknowledged the issue but went above and beyond to rectify it, despite the initial confusion. Even though the situation was complex, they maintained a calm and empathetic demeanor that instantly put me at ease. I felt heard and valued as a customer throughout the entire interaction. What could have been a stressful and drawn-out experience turned into a seamless and efficient resolution, all thanks to the dedicated team at verizon.com. I now have full confidence in their commitment to customer satisfaction and will continue to trust them with my telecommunications needs. Thank you for turning a challenging situation into a positive one!

Verizon’s Unresolved Charges: A Frustrating Experience

Embarking on my journey to resolve some unanticipated charges on my Verizon bill turned into an exasperating ordeal. Initially, the automated service nonchalantly pointed out tax charges for a line that had been terminated two months prior. Seeking clarity and assistance, I mustered the courage to speak to a customer service representative, only to encounter rudeness and disbelief when I addressed the issue. Despite the automated system and my own bill providing evidence of these unexpected fees, the agent denied any knowledge of them. The abrupt conversation ended with me being put on an extended hold, adding insult to injury after enduring a 25-minute wait to reach a live agent. The subsequent 10-minute stint of dead air on hold left me disheartened and ultimately led to me disconnecting the call without a resolution in sight. As a loyal customer, each interaction with Verizon now evokes a sense of dread and frustration due to the consistent challenges faced in seeking assistance. My hopes for a quick and efficient resolution were dashed by this disappointing experience, leaving me questioning the level of customer service provided by Verizon.

Horrible company

As a long-time customer of Verizon, I was initially hesitant about trying out their new phone app. However, the convenience and features it promised were too compelling to ignore. After downloading the app, I encountered some difficulties with logging in consistently. This was frustrating, especially as the old app was still functioning seamlessly for me. Despite these initial challenges, I reached out to Verizon's customer support for assistance. To my surprise, they were incredibly helpful and patient in guiding me through the process of resolving the login issues. Their dedication to ensuring that I had a positive experience with their new app truly exemplified their commitment to customer satisfaction. After following their guidance, I finally managed to log in effortlessly, and I was impressed with the enhanced functionality and user-friendly interface of the new app. It has now become an integral part of my daily routine, thanks to the seamless user experience and the array of features that simplify managing my account and services. I can confidently say that Verizon's customer service and the quality of their products have won me over once again. Their willingness to assist me in overcoming the initial hurdles reaffirmed my trust in the company. I highly recommend Verizon to anyone looking for reliable service and exceptional customer support. Thank you, Verizon, for going above and beyond to address my concerns and for continually striving to improve the customer experience.

Transformed My Tech Experience: A Tale of Resilience and Innovation

As a long-term tech enthusiast, my journey with verizon.com has been nothing short of transformative. At first, like many, I had my doubts about the company's transition to a new phone app. However, as I delved deeper into the upgraded features, I found myself exploring a whole new realm of possibilities. Despite encountering initial login challenges, I was pleasantly surprised by the quick response and support from the customer service team. Their dedication to resolving issues and ensuring a seamless transition left me impressed and reassured. The old app, while reliable, paled in comparison to the enhanced functionality and user-friendly interface of the new version. From simplified navigation to advanced features tailored to my needs, the app truly elevated my tech experience to new heights. In a world where innovation is key, verizon.com has truly set the bar high with their commitment to evolution and customer satisfaction. I am now a loyal customer, grateful for the growth and positive changes that have redefined my perception of this company. Thank you, verizon.com, for turning my skepticism into unwavering trust and loyalty.

Horrible supervisor

A True Nightmare: My Experience with Verizon Let me share my painful experience with Verizon, particularly with a certain supervisor that turned my world upside down. It's a story of injustice, abuse of power, and corporate oversight that left me reeling for months. The supervisor in question not only orchestrated my wrongful termination but also did so through manipulation and corrupt practices. As a loyal employee of Verizon, I had always taken pride in my work. I was dedicated, committed, and excelled in my role. However, everything changed when this particular supervisor entered the scene. It became evident that this person had a history of questionable conduct; having been previously terminated and then rehired, their rise to a high-ranking position was nothing short of perplexing. Despite warnings from former colleagues, their influence and authority seemed unwavering. What ensued was a series of events that resulted in my wrongful termination, orchestrated by this supervisor and executed through the exploitation of other employees. The feeling of betrayal and helplessness was overwhelming. The supervisor's abuse of power and unethical behavior not only affected me but also cast a dark shadow over the entire work environment. I cannot begin to express the emotional turmoil and distress this experience caused. The sheer injustice of it all left me in disbelief. It's disheartening when a company that prides itself on values and integrity fails to address such glaring misconduct within its ranks. My hope is that this account serves as a cautionary tale. It's not just a personal grievance but a reflection of the challenges individuals face within corporate structures. While my time with Verizon ended in anguish, I am determined to seek justice and shed light on the issues that plague the organization. Verizon, and every corporation for that matter, should be held accountable for the well-being and fair treatment of its employees. No one should endure what I went through, and it's crucial to demand transparency, accountability, and integrity at every level.