Users Voice for Vesync

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Vesync Overall rating
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Review article published on: 13 Sep 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 2.7 5 5 4.9 3.1
Feb 2023 5 3 1.8 1.8 3 5
Mar 2023 5 5 5 5 5 5
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Detailed Vesync Review by


Vesync is an advanced home management system that enables users to manage and control many devices from a single platform. Through the integration of various smart products with a cloud-based management system, Vesync offers users convenience and the ability to streamline their households. With a focus on energy efficiency and automation, Vesync aims to make life easier while also making it possible to save on both time and monthly expenses.

Pros and Cons

  • Easy-to-use platform that integrates various devices
  • Customizable controls for each device
  • Ability to monitor, control, and adjust devices from anywhere
  • Push notifications that keep you informed on your device status
  • Compatible with Amazon Echo and Google Home
  • Energy efficiency features that save you money
  • Some users may find the setup process a bit complicated
  • Not all devices are currently compatible with the system
  • Customer support can sometimes be slow to respond

User Experience

Users will find the Vesync platform highly intuitive and easy to navigate. The app and website both have well-organized menus and clear instructions on how to add and manage the devices. The customization options make it possible to create a highly personalized home automation system that fits each user's individual preferences. With the responsive design, users can access the system from anywhere, making it a highly convenient option for managing one's home.

Pricing and Value for Money

Vesync offers a highly competitive pricing structure that makes it accessible to a broad range of users. There are no upfront costs or monthly fees to use the system, and most of the devices are reasonably priced. The energy-efficient features help users save on monthly bills, making the investment highly valuable in the long run.


Although Vesync is an excellent option for home automation, there are a few alternatives worth considering. SmartThings, Wink, and HomeSeer are all popular alternatives that offer a range of features and compatibility options.

Customer Service

Vesync offers comprehensive customer support options for users who may have any questions or issues. Although the response times can sometimes be slow, the provided solutions are generally effective and helpful. Users can reach customer support via email, phone, or chat.

Product Quality and Selection

Vesync has a diverse range of products, each tailored to specific home functions, including lighting, temperature, and security. The majority of the devices are of high quality, durable, and reliable. Users can browse the selection and identify the products that best fit their needs.

Website Usability

The Vesync website is well-designed and presents information in a clear and straightforward manner. Navigation is easy, and the search function makes finding the necessary information effortless. The online store is well-organized, with products grouped by category, and there are detailed descriptions and customer reviews to assist with purchasing decisions.

Returns and Exchanges

Vesync offers a 30-day return policy for unused products, allowing users to receive a full refund. The company also has a warranty policy in place to cover any defects that the devices may develop.

Promotions and Discounts

Vesync often provides promotions and discounts on various devices or bundles of products, making it an excellent opportunity for users to purchase devices at a reduced cost. There is also a discount available for new users who sign up for the email newsletter.


Vesync has a positive reputation among users due to its high-quality products and convenient platform. The company has received several awards, including the CES 2021 Innovation Award, demonstrating their commitment to excellence.

Payment Options

Vesync accepts all major credit cards, including Visa, Mastercard, American Express, and Discover. PayPal is also a valid payment option.

Loyalty Programs

Vesync currently does not have a loyalty program in place, but users can take advantage of the promotions and discounts that are offered.

Customer Reviews

Customer reviews attest to the quality and convenience of Vesync's home automation platform. Users have expressed satisfaction with the system's user-friendliness and reliability.

Community Involvement

Vesync is committed to giving back to the community and has partnered with several organizations to make a difference. Among these include global relief efforts, disaster relief efforts, and environmental causes.

Shipping and Costs

Vesync offers free shipping on orders over $49, and standard shipping usually takes 3-5 business days. Expedited shipping is also available for an additional charge. The shipping costs are reasonable, and users can track their orders through their Vesync account.

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