Users Voice for Vicicollection

20% users rated Terrible
3% users rated Poor
1% users rated Average
0% users rated Very Good
76% users rated Excellent
Pie Chart Review Representation for Vicicollection
Vicicollection Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 11 Sep 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 5 1.1 1 5 1.4 4.5
Dec 2022 3.3 5 5 1.8 5 5
Jan 2023 5 1.3 1.5 5 1.4 4.1
Feb 2023 3.5 5 5 3.4 1.3 5
Mar 2023 4.5 5 5 3.1 5 5
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Detailed Vicicollection Review by

Introduction

ViciCollection.com is an online fashion boutique that offers stylish clothes, footwear, and accessories for women. The site features a vast collection of unique, trendy, and affordable clothing options for all occasions, from formal events to casual outings. The site is user-friendly and easy to navigate, with high-quality images and fast-loading pages.

Pros & Cons

Pros:
  • Wide Selection of Trendy Clothing: The site offers a vast collection of stylish outfits, accessories, and footwear for women.
  • Affordable Pricing: ViciCollection.com offers stylish clothing at reasonable prices.
  • User-Friendly Website: The site is easy to navigate and features high-resolution images.
  • Free Shipping: The site provides free shipping on orders over $100 in the U.S.
  • Easy Returns: The site offers easy returns and exchanges on items within 14 days.
Cons:
  • Limited Plus-Size Clothing: ViciCollection.com offers a limited selection of plus-size clothing.
  • Not International Shipping: The site doesn't offer international shipping outside of the U.S.
  • No Loyalty Programs: There is no loyalty program for customers who regularly purchase from the site.

User Experience

ViciCollection.com has a user-friendly interface, intuitive navigation, and clear product categorization that makes it easy for users to find what they are looking for. The site features high-quality images and detailed product descriptions that provide customers with all the necessary information they need before making a purchase. Their easy-to-navigate shopping cart and checkout process simplify the buying process, and their fast-loading pages make browsing and shopping a breeze.

Pricing and Value for Money

ViciCollection.com offers affordable pricing on stylish clothing. Their prices are reasonable, making it an excellent option for budget-conscious shoppers. Additionally, the site runs promotions and discounts frequently, providing additional value for their customers' money.

Alternatives

Other popular online fashion boutiques that are similar to ViciCollection.com include ASOS, Nordstrom, Revolve, and Zara.

Customer Service

ViciCollection.com provides excellent customer service, with quick response times and friendly assistance. Customers can contact the site via email, phone, or live chat, and they will receive prompt and helpful replies.

Product Quality and Selection

ViciCollection.com offers a wide selection of trendy and fashionable clothing, with high-quality materials and excellent workmanship. Their diverse collection caters to various styles from classic to modern and everything in between, making it an excellent option for shoppers looking for a broad range of choices.

Website Usability

The site is user-friendly, easy to navigate, and well-organized, with clear product categorization and search options. This makes it easy for customers to find what they are looking for quickly.

Returns and Exchanges

ViciCollection.com offers easy returns and exchanges within 14 days of purchase. Returns are free and hassle-free, making it an excellent option for shoppers who wish to try on clothes before making a final decision.

Promotions and Discounts

The site runs regular promotions and discounts, providing additional value for their customers' money. This makes it an excellent option for budget-conscious shoppers looking to save money.

Reputation

The site has an excellent reputation for providing high-quality products and excellent customer service. They have received positive reviews from customers, and their social media presence is prolific, with many followers and engagement.

Payment Options

ViciCollection.com accepts various payment options, including credit cards, PayPal, Apple Pay, and Google Pay. This makes it easy for customers to pay for their purchases using their preferred payment method.

Loyalty Programs

The site doesn't offer a loyalty program for customers who regularly purchase from the site. This is a missed opportunity for incentivizing customer retention.

Customer Reviews

ViciCollection.com has garnered positive reviews from customers who praise the site for its wide selection of trendy clothing, affordable pricing, and excellent customer service.

Community Involvement

ViciCollection.com is involved in charitable initiatives, as they donate a portion of their sales to various organizations. This makes the site a socially responsible option for shoppers.

Shipping and Costs

ViciCollection.com offers free shipping on orders over $100 in the U.S. The site provides shipping rates calculated during checkout, and customers can choose expedited or standard shipping options. The site doesn't offer international shipping outside of the U.S.

Vicicollection Recent User Reviews

User Rating

5 stars

43

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Reviewer Name: Pamela Brady

Review Submission Date: 2023-02-04

Review Title: Influencers who market this brand…
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Review Description: Influencers who market this brand beware. Ordered a matching set under one purchase order. Size charts way off so it was too big. Ordered exchange which they approved. Dropped off and one piece was no longer in stock so only offered to refund one to original payment method and then store credit for the other piece - and created a separate P.O. for the one item left in stock!! If this is remedied I will revise my review. First time w VICI and NOT happy

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Reviewer Name: Jordan

Review Submission Date: 2023-02-03

Review Title: Great customer service
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Review Description: Very pleased with Vici's customer service! I realized I forgot to put in my coupon code and they helped me right away.

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Reviewer Name: Cindy

Review Submission Date: 2023-01-29

Review Title: I reached out to customer service when…
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Review Description: I reached out to customer service when I could not locate my credit emails! Joel reached out immediately and located what I could not! With quick response the E-Gift cards were emailed to me! Thanks again Joel and VICI.

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Reviewer Name: Ivy

Review Submission Date: 2023-01-28

Review Title: Awesome customer service
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Review Description: Awesome customer service! Vanessa helped me out and was quick to respond. Vici replaced the items that got lost and damaged in transit. So thankful for such great customer service!

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Reviewer Name: Danielle

Review Submission Date: 2023-01-17

Review Title: A+ Customer Service
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Review Description: I spoke with Emma about my issue. She was great. She answered my question and helped me to solve my potential problem. Thanks for being efficient and knowledgeable!

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Reviewer Name: Christy O.

Review Submission Date: 2023-01-14

Review Title: Jennifer in customer service was…
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Review Description: Jennifer in customer service was awesome and super helpful. She resolved my issue so quickly!! Highly recommend!!

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Reviewer Name: Elle Bennett Soto

Review Submission Date: 2023-01-14

Review Title: Great Customer Service - Genuine Help
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Review Description: Great customer service response from Jennifer S. Speedy reply and she helped resolve my request for assistance. Highly recommend!

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Reviewer Name: VALERIE

Review Submission Date: 2023-01-13

Review Title: The best customer service
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Review Description: The best customer service. Jennifer helped me out and she was nothing but great & very helpful. Only took them a day to get back to me which was said. They replaced items that got lost in transit. Very thankful!

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Reviewer Name: Melissa S.

Review Submission Date: 2023-01-04

Review Title: Solution for defective item
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Review Description: I received a defective item in my most recent order. I contacted customer service, and Jennifer S. became my point of contact. She was great-- extremely responsive and provided a quick solution to the issue!

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Reviewer Name: Maria

Review Submission Date: 2023-01-01

Review Title: Fake reviews contaminating Trustpilot
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Review Description: Most of the Vici reviews here seem fake. For the first time I am starting to doubt what I read in trustpilot. I think this particular store from china found the way to do fake reviews here. The BBB has almost 90% of bad reviews and loads of complains of this company and Trustpilot has exactly the oposite … almost 90 % positive. I really like Trust Pilot and they have been spot on with ratings and reviews until now. … too bad.