Victoriassecret Reviews

Voted Terrible (2/5)

2011 Votes

79 Reviews

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In the Lingerie Store category

Pie-Chart Analysis

81% users rated Terrible
5% users rated Poor
3% users rated Average
0% users rated Very Good
11% users rated Excellent
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A Andrew Rollings-Mathews
11 days ago

ANOTHER EMAIL ANOTHER BAD REVIEW

My review for victoriassecret.com ANOTHER EMAIL ANOTHER BAD REVIEWANOTHER EMAIL ANOTHER BAD REVIEWEVERY EMAIL I GET FROM THIS SCAM COMPANY THERE WILL BE A BAD REVIEWAVOID THIS COMPANY !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
S setsune
15 days ago

Alerte

My review for victoriassecret.com il faut faire attention il y a un faux site victoria secret qui affiche des reductionshttps:// fr.victoriassecret.com/le vrai site est https://www .victoriassecretbeauty.fr/. comme vous pouvez le voir dans le vrai site on peut retirer en magasin
O Olivia Dinah
17 days ago

Bill Paying System Sucks

My review for victoriassecret.com The bill paying system of Victoria Secret is extremely problematic. As an online banking user, I face the issue of VS delaying the payment until the day after it is due, resulting in a late payment. Even when making cash payments, the process takes an excessive amount of time. This is an exceptionally unpleasant experience!
L Lilia Vlasenko
19 days ago

Exquisite Elegance Found: A Love Letter to Victoria’s Secret

Oh, Victoria's Secret, how do I begin to express my adoration for your exquisite products? Your website, a virtual treasure trove of lingerie delights, never fails to captivate me with its user-friendly interface and seamless browsing experience. The ability to filter by size ensures I always find the perfect fit, making shopping an absolute joy. Your products exude a level of quality and craftsmanship that sets you apart from the rest. Each piece I own from Victoria's Secret not only looks stunning but also feels luxurious against my skin. The attention to detail in design and construction is truly commendable. Victoria's Secret has effortlessly become my go-to lingerie brand, thanks to its unparalleled combination of style, comfort, and sophistication. From everyday essentials to special occasion indulgences, each item I purchase from you makes me feel empowered and beautiful. Thank you, Victoria's Secret, for consistently delivering excellence and helping me embrace my femininity with every lingerie purchase. You have earned a special place in my heart, and I look forward to many more delightful shopping experiences with you.
L Luiza Bolea
29 days ago

Missing item

My review for victoriassecret.com I have placed an order that came with an missing item (26 USD value out of 130 USD total order). Customer service told me that the weight of the parcel was all right so I am basically lying and VS won’t return the money or deliver the missing item. So, for all the customers reading this…maybe we all should be influencers and make unboxing videos when ordering from VS… so you won’t be called a liar as it happened to me.
L Linda Campbell
32 days ago

I received a Victoria’s Secret gift…

My review for victoriassecret.com I received a Victoria's Secret gift card from my friend for 50.00 dollars. I tried to use it to pay online purchase. It did not work. It said my card number and pin number is invalid. I called customer service and he said he could not find the record of my gift card number. So I lost 50.00 dollars. Such a scam !! Warning !!! DO NOT buy gift cards from Victoria's Secret.
U underwhelmed
34 days ago

Resilience and Customer Service Excellence – A Testament to Positive Resolution!

Allow me to share my uplifting experience with victoriassecret.com, which reaffirms my faith in their commitment to customer satisfaction. After encountering an unfortunate incident with a purchased gift card, where unauthorized usage led to a discrepancy in the balance, I reached out to their customer service team. Their representatives, displaying empathy and professionalism, diligently investigated the issue and provided me with a comprehensive explanation. Despite the initial setback, their proactive approach in addressing the situation and offering a resolution speaks volumes about their integrity and dedication. Not only did they rectify the matter by reimbursing the misplaced funds, but they also extended a gesture of goodwill as a token of appreciation for my patience and understanding. This ordeal, which could have easily soured my perception of the brand, instead showcased their resilience and commitment to ensuring a positive customer experience. From prompt responses to effective problem-solving, Victoria's Secret exemplified the essence of exceptional customer service. In light of this commendable display of accountability and rectification, I am delighted to share my positive encounter and wholeheartedly recommend Victoria's Secret to anyone seeking a reliable and customer-centric shopping experience. My trust and loyalty in their brand have only been strengthened, and I eagerly anticipate future interactions knowing that they prioritize customer satisfaction above all else. Thank you, Victoria's Secret, for turning a challenging situation into a testament to your unwavering dedication to excellence.
S Shirley Badner
35 days ago

Tried to place an order

My review for victoriassecret.com Tried to place an order, but it wouldn’t accept my rewards number. Tried to call to place the order, but all I got was a request for my order number which hadn’t been placed yet could not find another number to call this happens almost every time I try to place an online order.
L Lucky Lee
37 days ago

Turning a Frown Upside Down at Victoria’s Secret

Let me share my recent experience at Victoria's Secret that took a negative turn but ended with a positive twist. When I visited the store in Sugar Land, I encountered a situation with the store manager that left me feeling disappointed and frustrated. Despite this encounter, I decided to reach out to the customer service team to express my concerns. To my surprise and delight, the customer service team went above and beyond to rectify the situation. They took the time to listen to my feedback, address my grievances, and ensure that I left feeling valued and appreciated as a customer. Their dedication to resolving my issue not only turned my initial frown upside down but also restored my faith in the brand. Victoria's Secret may have initially missed the mark with their customer service at the Sugar Land store, but their swift and effective response to my concerns has won me over. I now look forward to returning to the store with confidence, knowing that their customer service team truly cares about their customers. Thank you, Victoria's Secret, for turning a negative experience into a positive lesson in customer satisfaction!
M Martina Starling
39 days ago

Horrible customer service

My review for victoriassecret.com Horrible customer service. Purchase made 12/24/23, went to return with receipt on 1/24/24 after Christmas. Was told over 30 days by 1 days because December has 31 days! and would be processed as receiptless return meaning that you will not get $ amount you paid but the amount that the items are priced today. For $72.89 purchase I got $37.97. True thiefs, will never shop at this store again.
D Daniela Jasinska
43 days ago

Their customer service is disaster

My review for victoriassecret.com Their customer service is disaster. Some items were missing in my order. I reported to their CC immediately, but I got only just general answers that they are working on my case. I tried several times to get some solution. Buying at VS is really risky to loose money if any problem happens. UPDATE: after 1,5 month, several emails and reporting to paypay, they accepted my claim in the value of 13 €.
M MR RONNIE MORRISON
45 days ago

An Unforgettable Shopping Experience with Grace at Victoria’s Secret!

I cannot express enough how grateful I am for the exceptional service I received at Victoria's Secret, all thanks to the amazing Grace. As a gay man, shopping for intimate items can sometimes be a daunting experience, but Grace truly went above and beyond to make me feel comfortable and accepted. From suggesting that I get measured to helping me pick out the perfect items, Grace's professionalism and genuine care shone through every step of the way. Her non-judgmental attitude and infectious laughter made the entire experience not only stress-free but enjoyable. In comparison to my past experiences at other stores, where I felt uneasy and uncomfortable, Victoria's Secret and Grace truly stood out. Despite their supposed support of LGBTQ+ causes, it was at Victoria's Secret where I found true acceptance and support. I believe that exceptional employees like Grace should be celebrated and recognized for their dedication to making every customer feel valued and special. She is a true asset to the organization and exemplifies the kind of inclusivity and professionalism that sets Victoria's Secret apart. Thank you, Grace, and thank you, Victoria's Secret, for providing me with an unforgettable shopping experience. I am beyond delighted with my purchases and will definitely be returning for more, knowing that I will always be in good hands.
D dorette coetzee
47 days ago

I wish zero stars were possible

My review for victoriassecret.com I wish zero stars were possible. Victoria Secret delivered the incorrect item to me. I returned the package and paid the postage fees of 24 euros. It’s been over 6 weeks and I have not received my correct order, a refund or the postage fees I paid for. It’s ridiculous! I keep emailing and all I get is an automated response and that they will look into it. Will I ever get my money back? Why is their service so bad? I wish I never returned the incorrect order because Atleast I would have had something and not had to spend more money returning the incorrect order.
D dorette coetzee
47 days ago

I wish zero stars were possible

My review for victoriassecret.com I wish zero stars were possible. Victoria Secret delivered the incorrect item to me. I returned the package and paid the postage fees of 24 euros. It’s been over 6 weeks and I have not received my correct order, a refund or the postage fees I paid for. It’s ridiculous! I keep emailing and all I get is an automated response and that they will look into it. Will I ever get my money back? Why is their service so bad? I wish I never returned the incorrect order because Atleast I would have had something and not had to spend more money returning the incorrect order.
K Karina
49 days ago

Unparalleled Comfort and Durability: A Game-Changer

I can't help but express my disappointment with my recent purchase from victoriassecret.com – the quality became utterly disappointing! I had high hopes after buying some bras and a track suit, but they barely lasted a month. The frustration was palpable, and I was on the verge of giving up on the brand altogether. However, my subsequent experience completely turned the tables. After reaching out to their customer service, I was pleasantly surprised by their prompt response and willingness to address my concerns. They offered a swift resolution, and I received a replacement that surpassed all my expectations. The new products were not only comfortable but also remarkably durable, showcasing a level of quality that I had initially hoped for. This transformation in my experience has been nothing short of remarkable, and I can confidently say that I am genuinely impressed. Victoria's Secret has not only regained my trust but has also solidified its position as a brand that values its customers. I am now a loyal advocate and will continue to choose their products without hesitation. Thank you for turning my disappointment into delight!

Introduction

Victoria's Secret is a renowned lingerie brand that has established itself as a leader in the fashion industry. With a strong online presence, their website, victoriassecret.com, offers an extensive range of lingerie, sleepwear, loungewear, and accessories. In this editorial review, we will explore various aspects of the website, including user experience, pricing, customer service, product quality, and more.

Pros and Cons

  • Pros:
    • Wide range of products: Victoria's Secret offers an impressive selection of lingerie and sleepwear, catering to different styles, sizes, and preferences.
    • Elegant and user-friendly website: The website's design is visually appealing, easy to navigate, and provides a seamless shopping experience.
    • High-quality products: Victoria's Secret is known for its attention to detail and offers well-constructed garments using premium materials.
    • Promotions and discounts: The website frequently offers sales and promotions, allowing customers to enjoy significant savings on their purchases.
    • Strong brand reputation: Victoria's Secret has earned a reputation for its exceptional quality and exceptional customer service over the years.
  • Cons:
    • Pricing: Some customers find Victoria's Secret products to be relatively expensive compared to other lingerie brands.
    • Inconsistent sizing: There have been occasional complaints about sizing discrepancies, which can be frustrating for customers.
    • Limited size range: While Victoria's Secret offers a wide range of sizes, some customers feel that the available options could be more inclusive.
    • International shipping costs: Shipping charges for international orders can be quite high, which may deter some potential customers.

User Experience

Victoria's Secret website is designed with the user in mind, offering a visually appealing and intuitive interface. The navigation is well-organized, allowing customers to explore various categories effortlessly. The search functionality is robust, making it easy to find specific products. The website also adapts well to different screen sizes, ensuring a seamless experience on mobile devices. Overall, the user experience is smooth and enjoyable.

Pricing and Value for Money

While some customers may perceive Victoria's Secret products as relatively expensive, the brand justifies its pricing through the use of high-quality materials and meticulous craftsmanship. The durability and comfort of their products make them a worthwhile investment, especially for those seeking luxury lingerie. Additionally, the frequent promotions and discounts offered by the website enhance the overall value for money, allowing customers to obtain products at more affordable prices.

Customer Service

Victoria's Secret is known for delivering exceptional customer service. The website provides detailed product descriptions, size charts, and customer reviews to assist shoppers in making informed decisions. In case of any queries or concerns, their customer service team is easily accessible via email or phone. They strive to resolve issues promptly, ensuring customer satisfaction and loyalty.

Product Quality and Selection

Victoria's Secret is synonymous with high-quality lingerie and sleepwear. Their products are crafted with precision and attention to detail, using top-notch materials. From lace to satin, the fabrics are luxurious and comfortable on the skin. The brand offers an extensive selection of styles, designs, and sizes to cater to diverse preferences. Whether you prefer delicate lace, silky satin, or cozy sleepwear, Victoria's Secret is sure to have something for everyone.

Website Usability

The website's usability is commendable. The layout is clean and well-organized, ensuring a seamless shopping experience. Customers can easily navigate through various categories and subcategories to find their desired products. The product pages provide comprehensive information, including details about sizing, fabric, and care instructions. The checkout process is straightforward, and the website offers various payment options, making it convenient for customers to complete their purchase.

Returns and Exchanges

Victoria's Secret has a hassle-free returns and exchanges policy. If customers are not satisfied with their purchase, they can easily initiate a return or exchange within the specified timeframe. The brand ensures a smooth process, providing a prepaid return label, and issues refunds promptly upon receiving the returned item. This customer-centric approach enhances trust and confidence in the brand.

Promotions and Discounts

Victoria's Secret frequently offers promotions and discounts on their website. They have seasonal sales, clearance events, and limited-time offers, providing opportunities for customers to save money on their purchases. By subscribing to their newsletter or following their social media accounts, customers can stay updated about the latest promotions and exclusive discounts, further enhancing the overall value for money.

Reputation

With decades of experience and a strong reputation, Victoria's Secret has established itself as a trusted and reputable brand in the lingerie industry. The brand's commitment to quality, innovation, and customer satisfaction has garnered a loyal customer base worldwide. While there have been occasional controversies regarding inclusivity, Victoria's Secret continues to evolve and strives to address customer concerns, maintaining its position as one of the leading lingerie brands.

Payment Options

Victoria's Secret offers multiple payment options to cater to various customer preferences. Customers can pay for their purchases using major credit cards such as Visa, Mastercard, American Express, and Discover. The website also supports payment methods like PayPal, providing additional convenience and security for online transactions.

Loyalty Programs

Victoria's Secret offers a loyalty program called Angel Card. Customers can apply for an Angel Card, which provides numerous perks, including exclusive offers, rewards, and early access to sales. With every purchase made using the Angel Card, customers earn reward points that can be redeemed for discounts or free products. The loyalty program encourages repeat purchases and fosters a sense of appreciation among loyal customers.

Customer Reviews

Customer reviews play a crucial role in guiding potential buyers. Victoria's Secret allows customers to share their feedback and ratings on product pages. These genuine customer reviews provide insights into the fit, comfort, and overall satisfaction level of each product. Customers can make more informed decisions based on these reviews, contributing to a transparent and trustworthy shopping experience.

Community Involvement

Victoria's Secret actively engages in various philanthropic initiatives and community involvement programs. The brand supports causes such as breast cancer research, women's empowerment, and education. Through these efforts, Victoria's Secret demonstrates its commitment to making a positive impact, further enhancing its reputation as a socially responsible corporation.

Shipping and Costs

Victoria's Secret offers both domestic and international shipping options. The website provides estimated delivery times and charges for each shipping option during the checkout process. Customers can choose from standard, expedited, or overnight shipping, depending on their preferences and urgency. It is worth noting that international shipping costs can be relatively high, which may impact the overall cost and value for customers outside the United States.