Victorinox Reviews

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20 Reviews

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35% users rated Terrible
5% users rated Poor
10% users rated Average
5% users rated Very Good
45% users rated Excellent
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D Diego
17 days ago

DO NOT BUY A BAGPACK OR SUITCASE AT VICTORINOX

My review for victorinox.com I have the ALTMONT ORIGINAL FLAPOVER LAPTOP BACKPACK, I use it in daily life, work, home and I take it when I travel, so sometimes food has fallen or some liquid has been spilled, rain and smog, so the bag as normal start to be smelly, I have had the BACPACK for less than a year and I washed it following the instructions NOT to put the bagpack in in the washer and dryer, I washed it manually, so I put it in a bucket with gentle soap and water, scrubbed the stains that were impregnated in the fabric that came out perfectly and left it in the bucket, then when I took it out and let it dry handled inside a room, It shrank on the side of the closures, the handles, the straps and the back completely, so I contacted customer service, explained what happens with the bagpack , among many emails back and forth, they try to find the slightest excuse for not giving you the warranty , which they put at 10+1, plus 2 years here or there, I mean it's easier to get hospital insurance than to complain to Victorinox about their products, and the person who answered my emails tells me things, like "we give advice to clients" "the tips that we give to clients" that I asked her insistently where I could find those recommendations, and she never gave me an answer, because on the page, the washing instructions are for certain fabrics,and that's it, so I searched on victorinox web page,Google, YouTube, other pages on Facebook and I never found anything related to what she told me, so it makes me understand that the client, after what happened, whatever the case may be, they give the instructions and that's it, one to one, but surely the warranty It doesn't cover you and you have to throw the bagpack/suitcase in the trash, I mean they treat you like a mother to a spoiled child, among other emails, I told her that there is nothing on the bagpack that says how you can wash the bagpack, but it is written that It is made, and I searched and look those materials,they are materials that some do not have to have contact with water because they can be ruined, that is not indicated, since the bagpack ONLY says that it is made of polyester on the website where the information on the bagpack is, the bag is made as well of these materials:PolyethylenePolyurethaneEthylene Vinyl AcetateTo finish, they sell you a suitcase/bagpack or anything telling you that you have a super warranty of 10+1 years and they products are super resistant and blah blah blah, but the moment something happens, like in my case the customer service is TERRIBLE, they don't know how to give you an answer to your questions, they don't know how to show you proof of what they say, they don't know how to tell you anything related to the damage, and they continue to insist on what they say is correct, I mean the warranty doesn't cover it, doesn't cover it, doesn't covert it, put in your mind that ,when I tell her that it's not a complete information about what the bagpack is made of and what not to do to wash it, there is no answer about that, explaining that the page only says polyester and the suitcase is made of other materials other than some that cannot be touched in water , and at the same time no response. I could be sending emails back and forth, which is just a waste of time, they will never hear or read what you are saying, but remember very well the warranty its not cover, DO NOT BUY A SUITCASE OR ANYTHING RELATED, since if by mistake or something happens to your backpack/suitcase which is quite expensive, you would throw away the money in the trash, since the customer service related to the warranty, they are going to grab the smallest thing or perhaps bad grammar not to give you anything. IT'S TERRIBLE. I recommend putting a tag on the bag with instructions on how to wash that product, saying the temperature of water, what not to use or which parts not to put in water, soup and as well saying to not put in the wash machine or dryer. if you really care about the customers give them information about how to wash or maintain the bag, because the web page is so general info, and do. course to your customer service of how to treat to a client and listen.
J Jamal
28 days ago

Do not buy luggage / carry on spinners from Victorinox and expect 1+10 years warranty. My item is cracking up after 5 years

My review for victorinox.com Bought a carry on spinner 5 years ago (Spectra line)on the knowledge they had a 11 year guarantee programme in place. Travelling through Europe earlier this year I had noticed a crack appearing in the base of my spinner, informed Victorinox and they claimed that this was a case of 'non-appropriate use' and cannot repair / replace under warranty. I have never checked my spinner in and i've taken extreme care whilst travelling with it so needless to say I was absolutely disgusted with their service. Then they had the cheek to offer me 30% off a new product off their store. Moral of the story, If you're looking to purchase a Victorinox item, make it a pen knife. Thats what they're good at because It's not luggage or carry on spinners. If you want hard luggage that actually does what it says on their warranty tin, go to a luggage company.
G Gazzer J
64 days ago

Dont waste youre money on anyother…

My review for victorinox.com Dont waste youre money on anyother multitool. Vitrionox are the absolute best. Mine went back to the factory after 12 years hard use. It came back with every tool replaced brand new. They kept the outer frame, which was fantastic as its 'patina' is irreplaceable, and all this just for the postage back to Sweeden. A real tool for life. Thank you Vitrionox, Gary
A American Friend
108 days ago

(Almost) impossible to get a refund

My review for victorinox.com Forget trying to get a refund from this company if returning something to them from the UK. They will drag their feet for weeks and put every bureaucratic obstacle in your way. I lost the will to live trying to get my money back after returning an item to them. I should have bought it from a company in the UK. Seems consumer protection isn't the same over there. Postscript:Victorinox finally sprang into action after reading this review and refunded me (thank you Trustpilot). Lovely products and packaging, but I would buy from a retailer in the UK next time.
L lain SampIe
152 days ago

Victorinox / Zendesk(Philippines),

My review for victorinox.com After my initial complaint on the 2nd October 2023 And then again after a further complaint update on the 9th October 2023 about a bag wheel repair outstanding since March 2023. The bag was repaired on Monday 6th November 2023 with all new wheels and is working nicely. Thank you VICTORINOX and TRAVELCLUB PHILIPPINES. So it took 8 months, two bad reviewes on TRUSTPILOT, 16 emails and 8 phone calls to get this done. Basically ZENDESK/TRAVEL CLUB (PHILIPPINES) did nothing until I wrote a review on TRUSTPILOT and then only because VICTORINOX read it. So ZENDESK/TRAVEL CLUB (PHILIPPINES) in MANILA - NOT CEBU as CEBU did their job - WHY SO LONG - WHY SUCH TERRIBLE SERVICE ZENDESK/TRAVEL CLUB (PHILIPPINES)? So VICTORINOX gets 5 stars for sorting this outZENDESK/TRAVEL CLUB (PHILIPPINES) CEBU 5 stars for always helping and supportingZENDESK/TRAVEL CLUB (PHILIPPINES) MANILA 0 stars for your unresponsive emails of 2 words or even 2 lettersAVERAGE ( 5 + 5 + 0 ) = 3.3 stars Yours sincerelyDr. Iain C Sample
D Dennis
156 days ago

Well my swiss army knife is a very very…

My review for victorinox.com Well my swiss army knife is a very very priced possesion here in my life, absolutely love it! Victorinox is a very heartfelt company! Thanks for everything!
J James Mcintyre
201 days ago

Overall appalling service

My review for victorinox.com Overall appalling service. Messenger bag ordered almost two weeks ago, still not arrived. Have tried to cancel order three times & rejected three times. Service levels on a scale of ten - 1/10 & that’s being generous. Never again.
J Jessica
313 days ago

Guaranteed for life — and they mean it!

My review for victorinox.com I have an old Swiss Army Knife that was given to me as a present a number of years ago. Over time the knife had gotten dirty and the blade no longer shut properly. I sent it off for repair and got it back this morning -- it's like having a new knife all over again! Amazing customer service!
C Christopher Maynard Doggett
331 days ago

An Unforgettable Transformation: Victorinox’s Exceptional Customer Service Journey

As a loyal customer of Victorinox, I entrusted my beloved Swiss Army knife to their care for a seemingly minor repair. Little did I know that this simple act would lead me down a path of patience and understanding. After waiting patiently for weeks, I reached out for an update, only to receive a swift response detailing the progress of my knife. Embarked on a journey to Switzerland, my knife's repair seemed to be taking longer than anticipated. Despite the extended timeline, I couldn't help but appreciate the diligence and dedication of the Victorinox team. It was clear that each step was a testament to their commitment to excellence, even if it meant a longer wait for me. While the repair process may have seemed arduous, I couldn't help but admire the craftsmanship and attention to detail that Victorinox exhibited. In a world that often prioritizes speed over quality, this experience reminded me of the value of patience and the beauty of a meticulously executed repair. Thank you, Victorinox, for not only fixing my knife but also for taking me on a memorable journey of transformation and appreciation.
A Adrian
542 days ago

Evowood 10

My review for victorinox.com The tracking victorinox provides only becomes available once the product has reached the UK. I did wait a bit longer than expected but it’s all worth it for the product. You can’t beat Victorinox’s product for the price.
S susi
548 days ago

Love this brand & their service

My review for victorinox.com I love this brand & their service. Had an issue with one of my carry-on suitcases and they would immediately replace it - very kind and understanding customer service. Also their quality is just what I would expect from a Swiss brand.
M Matt
761 days ago

Appalling service

My review for victorinox.com UK order placed and shipped on 18 Jan. DHL insist they haven't received the shipment. I have spent hours emailing and phoning Victorinox; when I occasionally manage to reach a representative, they claim the package is in UK customs. DHL have clarified that this is not the case multiple times. Flat refusal to refund, reship or even engage with my complaint. Appalling. Edit: Despite the swift reply below, Victorinox are yet to actually contact me to resolve the situation.
J Jas Sky Bennett
778 days ago

Order cancelled with no contact

My review for victorinox.com I ordered some knives on 18.12.2021, knowing full well they would not arrive until after the Christmas/New Year period. I received shipping confirmation on 20.12.2021 however there was no tracking number or updates on the page at any point. On 22.12.2021 my bank notified me to say I had been refunded the amount of my order. I tried to fill out the online form 3 times to be told about some unknown error. I eventually found an email address and was told my order was cancelled and never left the warehouse. Still no explanation whatsoever. Will not be ordering directly again!
D Dave Shopper
793 days ago

Highly recommend, exceptional service.

My review for victorinox.com Ordered a £65 item on Wednesday 22nd December from www dot victorinox dot com and exceptionally happy with the service!! Emailed a tracking number very quickly and the item was dispatched very quickly. The delivery cam the next day!! I have no idea how this happened as the dispatch details state Germany and I was shipping to Northern Ireland ?!?!? The product was very well packaged and a pre-printed sticky return label (not that I need it). Very efficient and fast service. I am very happy with the service I received. Even happier when you factor in the inevitable delays caused by covid, brexit and the Christmas delivery season!! Highly recommend based on my experience.
N NBild
801 days ago

Turning a Frustration into a Lesson of Patience

Embarking on an international purchase post-Brexit, I found myself in uncharted waters when it came to a return with victorinox.com. What was supposed to be a simple process turned into a labyrinth of miscommunication and uncertainty. The advertised free return felt like a mirage as my attempts to liaise with Victorinox hit roadblocks. Emails arrived in a language foreign to me, adding to the confusion. Taking responsibility for filling out customs forms for the return shipment was an unexpected burden. Tracking the package seemed like searching for a needle in a haystack. Doubts crept in about the possibility of ever receiving a refund. While this experience left me disheartened, I realized that it was a valuable lesson in navigating cross-border transactions. Despite the challenges faced, I remain hopeful that a resolution will be reached in due time.

Introduction

Victorinox is a renowned Swiss brand known for its distinctive and high-quality products, including pocket knives, cutlery, watches, travel gear, and fragrances. Their official website, victorinox.com, serves as a comprehensive platform to showcase and retail their diverse range of products globally. With a rich heritage spanning over a century, Victorinox has gained a stellar reputation for its precision, durability, and iconic design.

Pros

  • Wide Product Range: Victorinox.com offers an extensive selection of products, allowing customers to find everything from Swiss Army knives to elegant timepieces, all in one place.
  • Exceptional Quality: The brand's commitment to precision and quality is evident in every product, ensuring that customers receive reliable and long-lasting items.
  • Iconic Design: Victorinox products are recognized worldwide for their timeless and functional design, making them not only practical but also stylish accessories.
  • Global Shipping: The website offers international shipping, allowing customers from different parts of the world to access their products with ease.

Cons

  • Pricing: Some Victorinox products may be more expensive compared to similar offerings from other brands. However, the superior quality justifies the cost.
  • Complex Website Structure: Navigating through the website can be overwhelming due to its extensive product range and numerous categories. Improved organization and filtering options could enhance the user experience.

User Experience

Victorinox.com provides a visually appealing and intuitive user interface, facilitating easy product browsing and purchase. The website offers detailed product descriptions, images, and customer reviews to assist users in making informed decisions. However, optimizing the website's navigation and filtering capabilities could further enhance the overall user experience.

Pricing and Value for Money

Victorinox products are positioned in the higher price range due to their exceptional quality and craftsmanship. Despite the premium pricing, customers receive excellent value for money, as the products are designed to withstand various demanding environments and serve them for years to come.

Customer Service

Victorinox demonstrates a strong commitment to customer satisfaction. Their website provides clear contact information, including phone numbers and email addresses, allowing customers to reach out for inquiries and support. The brand's customer service team is known for their prompt and helpful responses, ensuring that customers receive the assistance they need.

Product Quality and Selection

Victorinox is synonymous with outstanding product quality. Each item is meticulously crafted with precision and attention to detail, adhering to Swiss standards of excellence. The website showcases a comprehensive range of products, including pocket knives, multi-tools, luggage, fragrances, and more, catering to diverse customer needs and preferences.

Website Usability

While the visual appeal of victorinox.com is commendable, improvements in website organization and navigation could enhance usability. Clear categorization, simplified search filters, and an intuitive interface would greatly assist customers in finding their desired products efficiently.

Returns and Exchanges

Victorinox has a well-defined returns and exchanges policy, providing customers with the option to return or exchange items within a specified timeframe. The website provides clear instructions and guidelines on the process, ensuring a smooth and hassle-free experience for customers.

Promotions and Discounts

Victorinox frequently offers promotions and discounts on their website, ranging from seasonal sales to limited-time offers. Customers can take advantage of these opportunities to purchase their favorite products at reduced prices, increasing the overall value for money.

Reputation

With a long-established reputation for excellence, Victorinox is trusted worldwide. The brand's commitment to quality, precision, and reliability has earned them recognition and respect from customers and industry experts alike.

Payment Options

Victorinox.com accepts various payment methods, including major credit cards, debit cards, and PayPal, ensuring a convenient checkout process for customers.

Loyalty Programs

Victorinox offers a loyalty program called "Victorinox Swiss Army Club." Membership in this program allows customers to earn points on purchases, access exclusive offers and events, and enjoy other benefits. This program encourages customer loyalty and provides additional value for regular customers.

Customer Reviews

Victorinox.com prominently displays customer reviews for each product, allowing potential buyers to gauge the experiences and opinions of previous customers. This transparency helps customers make informed decisions and fosters trust in the brand.

Community Involvement

Victorinox actively engages in community involvement initiatives, including partnerships and sponsorships related to outdoor activities, sports, and charitable causes. Their commitment to giving back strengthens their reputation as a socially responsible brand.

Shipping and Costs

Victorinox offers reliable and efficient shipping services worldwide. Shipping costs vary depending on the destination and the selected shipping method. The website provides clear information on shipping options and associated costs, ensuring transparency for customers.