Users Voice for Vidaxl
7% users rated Poor
4% users rated Average
8% users rated Very Good
41% users rated Excellent
Rate Vidaxl Coupons Store
| Oct 2022 | 3.5 | 4.6 | 4.4 | 4.3 | 4.7 | 1.4 |
|---|---|---|---|---|---|---|
| Nov 2022 | 5 | 4.2 | 2.7 | 2.4 | 4.2 | 1.1 |
| Dec 2022 | 3.2 | 5 | 5 | 5 | 5 | 5 |
| Jan 2023 | 5 | 3.6 | 4.6 | 1.7 | 3.3 | 1.3 |
| Apr 2023 | 2.6 | 5 | 5 | 5 | 5 | 5 |
| Line Chart for Rating of peer stores |
vidaxl.com
mahabis.com
priceline.com
lookfantastic.com
patpat.com
dhgate.com
Detailed Vidaxl Review by Aisha Bachlani
Introduction
In the era of online shopping, Vidaxl.com has become a one-stop-shop for all your household and outdoor needs. The website is based in the Netherlands, but it offers international shipping to over 50 countries.Pros and Cons
Pros: Vidaxl.com has a vast selection of home and garden products at competitive prices. They also have a flexible return policy and offer free shipping on many items. Cons: Some customers have complained about long shipping times and poor customer service.User Experience
The website is easy to navigate, and the search function is intuitive. The product descriptions are detailed, and the product images are high-quality, giving customers a realistic view of what they are purchasing.Pricing and Value for Money
Prices on Vidaxl.com are comparable to other online retailers. However, they offer a unique range of products, making them an excellent value for money. Customers can save extra money by taking advantage of the promotions and discounts offered on the website.Alternatives
Some alternatives to Vidaxl.com include Wayfair, Amazon, and Home Depot. However, Vidaxl.com stands out for its unique selection of products, especially in the outdoor and garden category.Customer Service
Vidaxl.com offers customer service through email and phone. They also have a FAQ section on their website that answers many common questions. However, some customers have reported poor customer service.Product Quality and Selection
Vidaxl.com offers a unique selection of high-quality home and garden products, including furniture, lighting, and outdoor equipment. The products are sourced from all over the world and are often exclusive to Vidaxl.com.Website Usability
The website is easy to use and navigate. The images and product descriptions are clear, and the search function is intuitive, making it easy to find what you are looking for.Returns and Exchanges
Vidaxl.com has a flexible return policy. Customers can return products within 30 days for any reason, and Vidaxl.com will cover the return shipping costs.Promotions and Discounts
Vidaxl.com offers frequent promotions and discounts. Customers can sign up for the newsletter to be notified of new promotions and discounts.Reputation
Vidaxl.com has a good reputation in the online shopping community. They have been in business for over a decade and have a Trustpilot rating of 4.2 out of 5.Payment Options
Vidaxl.com accepts all major credit cards, PayPal, and bank transfers.Loyalty Programs
Vidaxl.com does not currently offer a loyalty program.Customer Reviews
Customers have generally been happy with their purchases from Vidaxl.com. Many customers have praised the quality and selection of products, while some have raised concerns about shipping times and customer service.Community Involvement
Vidaxl.com is not currently involved in any specific community initiatives.Shipping and Costs
Vidaxl.com offers free shipping on many items. However, shipping times can be long, especially for international orders. Customers should check the shipping information before making a purchase.Vidaxl Recent User Reviews
Duration
👤
Reviewer Name: Denise T.
Review Submission Date: 2023-01-11
Review Title: The product was just as descripted and…
Review Submission Date: 2023-01-11
Review Title: The product was just as descripted and…
Review Description: The product was just as descripted and it was a great price! Very happy with the service, it came earlier then they said. Great quality for the money! Probably will buy another unit.
👤
Reviewer Name: Valued Customer
Review Submission Date: 2022-12-30
Review Title: Over The Top Customer Service!
Review Submission Date: 2022-12-30
Review Title: Over The Top Customer Service!
Review Description: Over The Top Customer Service! Fantastic Merchandise! Quick Shipment!
👤
Reviewer Name: Karen Fillman
Review Submission Date: 2022-12-21
Review Title: Beautiful design, bargain price
Review Submission Date: 2022-12-21
Review Title: Beautiful design, bargain price
Review Description: I found beautiful mirrors at a wholesale price. The value for money is outstanding. Everything was packaged very carefully and nothing was broken. I love the design with the reclaimed woods and mango wood. Would love more options.
👤
Reviewer Name: Richard Girling
Review Submission Date: 2022-12-17
Review Title: We purchased a Viessman Witodens 100 a…
Review Submission Date: 2022-12-17
Review Title: We purchased a Viessman Witodens 100 a…
Review Description: We purchased a Viessman Witodens 100 a month ago. Since then, nothing but problems. Plus they never answer their customer service line. The warrantee means nothing if you can't contact them for help.Update from 23/12/2022: The boiler is still not working and Viessman has not sent anyone to help. It will be cold this Christmas :/
👤
Reviewer Name: Tina
Review Submission Date: 2022-12-12
Review Title: Don't purchase if you are a company
Review Submission Date: 2022-12-12
Review Title: Don't purchase if you are a company
Review Description: We purchased a closet as a CORPORATE client, asking for an invoice with a VAT number on it when prompted by VidaXL during the checkout process (which is the only way a company can justify a purchase to the tax authorities in Greece) and they sent us an invoice without our VAT number on it. When we asked them to put the VAT number they said 'our system doesn't have the capacity to have the VAT number on the invoice". Thanks to this, we will not be able to justify this purchase as an expense in our company.
👤
Reviewer Name: Walter Nolting
Review Submission Date: 2022-12-11
Review Title: Great product but communication needs improvement.
Review Submission Date: 2022-12-11
Review Title: Great product but communication needs improvement.
Review Description: The product was great. It took some time to understand the instructions, but it was worth it. The instructions are entirely pictures so it is sometimes hard to get the jest of the next step. A little written instruction would have been helpful. The trees were great. Cars stop along the road so the riders can enjoy the trees. The bad thing was that I ordered two that ended up backordered but I was not notified. Never received those two. I plan to order a few more next year, early before they are out of stock.
👤
Reviewer Name: Sunny Gill
Review Submission Date: 2022-12-06
Review Title: Ordered a Canopy
Review Submission Date: 2022-12-06
Review Title: Ordered a Canopy
Review Description: Ordered a canopy. Received a used package with the amazon return slip still in it. Missing all hardware and the essential parts to attach it to the wall. Customer service offered $15 and made returns complicated. DO NOT RECOMMEND.
👤
Reviewer Name: loz
Review Submission Date: 2022-11-29
Review Title: Rubbish products and terrible customer service
Review Submission Date: 2022-11-29
Review Title: Rubbish products and terrible customer service
Review Description: Purchased through marketplace, outdoor set rusted and screws fell out after only a month. Offered replacement of same or other goods, but I just want a refund according to consumer law based on a major fault of the product.
👤
Reviewer Name: JF
Review Submission Date: 2022-11-28
Review Title: Item very poor quality and two payments…
Review Submission Date: 2022-11-28
Review Title: Item very poor quality and two payments…
Review Description: Item very poor quality and two payments taken from my account for one item ordered and received, and I only received one notification from my bank.The invoice they send is no able to open
👤
Reviewer Name: CJohnson
Review Submission Date: 2022-11-24
Review Title: Very nice but scratched
Review Submission Date: 2022-11-24
Review Title: Very nice but scratched
Review Description: The table is nice and though lightweight seems sturdy. I bought it because of its ability to be raised and lowered. My only complaint is that it arrived with two deep (and long) scratches on the tabletop.
👤
Reviewer Name: {{{user_id}}}
Review Submission Date: {{{create_at}}}
Review Title: {{{title}}}
Review Submission Date: {{{create_at}}}
Review Title: {{{title}}}
Review Description: {{{review_content}}}