Users Voice for Vilvahstore

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
Pie Chart Review Representation for Vilvahstore
Vilvahstore Overall rating
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Quality

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Review article published on: 26 Mar 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 1.8 5
Jan 2023 5 4.2 4.1 4.9 5 3
Feb 2023 5 5 5 3 3.4 5
Mar 2023 5 5 5 5 3.1 5
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Detailed Vilvahstore Review by

Introduction

Vilvahstore.com is an online store that offers a range of natural and organic beauty products. It was founded by Kruthika Kumaran in 2017 with an aim to provide people with the goodness of nature in their daily beauty routine. The company is based out of Chennai, India, and has gained popularity for its high-quality products and customer service.

Pros and Cons

Pros:
  • The products are made with natural and organic ingredients.
  • The company uses eco-friendly packaging materials.
  • The company offers free shipping on orders above Rs. 999.
  • The website is easy to navigate.
  • The customer service team is responsive and helpful.
Cons:
  • The products are relatively expensive as compared to other natural and organic brands.
  • The company does not offer international shipping.

User Experience

The website is easy to navigate with a clean layout and organized categories. The search bar makes it easy to find specific products, and the product descriptions are detailed and informative. The website also offers a blog section that provides information about the benefits of using natural and organic products.

Pricing and Value for Money

The products are relatively expensive as compared to other natural and organic brands. However, the quality of the products justifies the high price. The company offers free shipping on orders above Rs. 999, which is a significant value addition for customers.

Alternatives

Some of the alternatives to Vilvahstore.com include Juicy Chemistry, Soulflower, and Forest Essentials.

Customer Service

The customer service team is responsive and helpful. They are available to answer queries and address concerns promptly. The company also offers a return and exchange policy, which adds to the customer service experience.

Product Quality and Selection

The products offered by Vilvahstore.com are of high quality, and the ingredients used are natural and organic. The company offers a range of skincare, hair care, and body care products, which are suitable for different skin and hair types.

Website Usability

The website is easy to navigate, and the layout is clean and organized. The search bar makes it easy to find specific products, and the product descriptions are detailed and informative. The website is optimized for mobile users, providing ease of access to all customers.

Returns and Exchanges

The company offers a return and exchange policy. Customers can return or exchange products within ten days of delivery if they are damaged, defective, or if the wrong product is delivered.

Promotions and Discounts

The company offers promotions and discounts from time to time. Customers can avail of the discounts by using promo codes during checkout.

Reputation

Vilvahstore.com has gained a reputation for its high-quality products and customer service. The company's commitment to using natural and organic ingredients, eco-friendly packaging, and sustainable practices has earned the trust of its customers.

Payment Options

The company offers multiple payment options, including credit/debit cards, net banking, and popular e-wallets like Paytm and Google Pay.

Loyalty Programs

The company does not have a loyalty program in place currently. However, customers can avail of discounts by using promo codes and participating in referral programs.

Customer Reviews

Customer reviews on the website and other online platforms show high satisfaction levels with the quality of products and customer service.

Community Involvement

The company has actively involved in the community by promoting sustainable practices, supporting local artisans, and using ethically sourced ingredients.

Shipping and Costs

The company offers free shipping on orders above Rs. 999. For orders below Rs. 999, shipping charges are applied depending on the location. The products are shipped within 2-3 business days of placing the order. However, the company does not offer international shipping currently. In conclusion, Vilvahstore.com is an excellent option for people who prefer natural and organic beauty products. The website is easy to navigate, and the customer service team is responsive and helpful. The products offered are of high quality, and the company's sustainability practices make it a responsible choice for customers. Though the products are relatively expensive, the discounts and free shipping option for higher amounts make it a reasonable choice.

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