Reviewer Name: Yvonne
Review Submission Date: 2022-07-14
Review Title: Hi all
Review Description: Hi all, I am really surprised about all the negative reviews. I came here today to write a positive review. I have been shopping at Vince for years. Their clothes are just too beautiful and different form all the other retailers. But I would like to give a shoutout to the staff at the San Diego Vince store and the online customer service returns department. Very accomodating always!!!!!
Reviewer Name: Jeannette Reid
Review Submission Date: 2022-06-05
Review Title: My experience confirms earlier reviews.
Review Description: Staff extremely uninterested in me as a potential customer. Unpleasant. Not hard to understand why I was the only customer in the store.11th Street Washington D.C.I PREVIOUSLY
Reviewer Name: Frustrated
Review Submission Date: 2022-06-02
Review Title: Ugh..customer service at corporate level
Review Description: Vince has beautiful clothing. However, the customer service at the corporate level does not exist. You can leave a voice mail message, it will not be returned. Several emails sent, no response. I will order my clothes through Neiman Marcus or Nordstrom and not direct through Vince.
Reviewer Name: Barbara van Erp
Review Submission Date: 2022-05-09
Review Title: The WORST return policy i have ever…
Review Description: The WORST return policy i have ever come across. I am going to bad review the ** out of tem now. This is not OK.I paid € 240 and you return € 178 + I need to print labels, generate Qr codes and take boxes off.I have been busy with this four hours and hours. This is insane. For such a fancy and expensive label. Goodbye and never again!
Reviewer Name: Rachel
Review Submission Date: 2022-04-28
Review Title: Vince will not do anything if a package…
Review Description: Vince will not do anything if a package shipped to is lost and you failed to notice the situation within 10 days. I just lost almost $1000. They have the worst possible customer service. I have evidence.
Reviewer Name: K F
Review Submission Date: 2022-03-25
Review Title: Beautiful clothes BUT…horrible service.
Review Description: While the clothes are beautiful, the company is dishonest and disrespectful. They do not honor their offers and when you try to deal with customer service, they send snarky responses back. Trying to talk with someone in the corporate office is a joke. They refuse to speak with you. I was a loyal brand follower (through Nordstrom) but after my recent experiences with the company, I will not purchase Vince items from any merchant. A very dishonorable company. In this day and age, behavior like theirs is shameful.
Reviewer Name: DKW
Review Submission Date: 2022-02-17
Review Title: Customer Service? None!
Review Description: Dealing with this company is like dealing with the Wizard of Oz. Phone calls to customer service are met with a message to email your complaint instead. Yet, no one answers the emails. SO DISAPPOINTING!!
Reviewer Name: Robert Nissen
Review Submission Date: 2022-02-04
Review Title: THIS IS ABSOLUTELY THE WORST…
Review Description: THIS IS ABSOLUTELY THE WORST COMPANY!!!!!
Reviewer Name: Myrna kaplan
Review Submission Date: 2021-11-20
Review Title: Returns misrepresented.
Review Description: This is the worst customer service I have ever encountered. Not only do they misrepresent product final sales but they do not answer how to solve this issue. Need to try and find and contact top management
Reviewer Name: meiling sung
Review Submission Date: 2021-11-02
Review Title: Be patient! Vince will reply to your answers!
Review Description: I was disappointed about Vince customer service in the beginning. (ps. you can read it from my previous review.) However, Vince answered and explained to me what's going on which made me feel a big relief. I got my refunds a week later and definitely, I will shop Vince again!!