Vintagetub User Reviews

Introduction

Vintage Tub & Bath is an online retailer of high-quality bathroom fixtures, including clawfoot tubs, pedestal sinks, and Victorian toilets. Established in 1993, the company sells premium products from reputable brands, earning a loyal customer base in the process. In this review, we will analyze various aspects of Vintage Tub & Bath to help you determine if this is a suitable option for your bathroom renovation needs.

Pros and Cons

Pros:

• Wide selection of high-quality products
• Good customer service and support
• Competitive pricing
• Free shipping on select orders
• Easy returns process

Cons:

• Some products may be expensive
• Difficult to navigate website at times
• Not all products have reviews

User Experience

Vintage Tub & Bath's website is easy to use and navigate, with various categories to filter products by type, brand, and style. The checkout process is also seamless, with clear pricing and shipping options. However, the website can get cluttered with too many product categories, making it challenging to find what you are looking for.

Pricing and Value for Money

Vintage Tub & Bath offers a vast selection of bathroom fixtures and accessories ranging from budget-friendly to high-end. The pricing per item is competitive compared to other retailers in the market. You can rest assured that buying from Vintage Tub & Bath is a great value for your money considering the quality, style, and functionality of their products.

Alternatives

If you are looking for other options, Wayfair and Signature Hardware are two popular bathroom fixture retailers that offer similar products at competitive prices. Make sure to compare different stores to identify what aligns best with your taste and budget.

Customer Service

Vintage Tub & Bath has a knowledgeable and courteous customer support team available via phone or email. The company prides itself on its excellent customer service, from answering any product-related questions to keeping you up to date on your order's status.

Product Quality and Selection

Vintage Tub & Bath's products boast exceptional quality, with a vast selection of bathroom fixtures from well-known brands. The products are durable, reliable, and aesthetically pleasing, making them an excellent choice for anyone looking for timeless bathroom fixtures that last.

Website Usability

The website offers a user-friendly interface, with various categories to filter products. However, it can be overwhelming to find specific products as there are thousands of items to browse through. A search bar could have been more useful in this case.

Returns and Exchanges

Vintage Tub & Bath has an easy return policy, with most products eligible for a return within 30 days of purchase. Note that there might be a restocking fee depending on the product. Customers must ensure that the product is in its original packaging and in pristine condition before initiating a return.

Promotions and Discounts

Vintage Tub & Bath offers periodic discounts and promotions on various products, with discounts ranging from 5-25%. Keep tabs on the website's sale and clearance section to score fantastic deals on premium items.

Reputation

Vintage Tub & Bath has a solid reputation in the bathroom fixture industry, with a high level of customer satisfaction evidenced by the positive reviews the company receives. The company is also accredited by the Better Business Bureau with an A rating, which attests to its reliability and trustworthiness.

Payment Options

The company accepts most payment options, including major credit cards, PayPal, and financing options.

Loyalty Programs

Vintage Tub & Bath offers a reward program, the Vintage Rewards Program, where customers earn points for every purchase they make. Reward points can be redeemed for discounts on future purchases. Members of the program receive exclusive coupon codes and access to special promotions and deals.

Customer Reviews

The company's website has a review section that allows potential customers to view other customers' experiences with the products they are interested in. Although not all products have reviews, the ones that do have a decent amount, giving you a good idea of previous customers' experiences with specific products.

Community Involvement

Vintage Tub & Bath is committed to environmental conservation and community involvement. The company donates to various charitable organizations and participates in beach and river cleanups, aiming to protect the planet's resources.

Shipping, and Costs

Vintage Tub & Bath offers free shipping on select orders in the contiguous US. Shipping charges vary depending on the item's weight, size, and destination. The company has a shipping calculator on its website, where customers can enter their zip code to get an estimate of the shipping cost. The company ships internationally and requires international customers to contact their customer service to process the order and shipping cost estimation.