Viovet Reviews

Voted Good (4/5)

75546 Votes

20 Reviews

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In the Pet Store category

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0% users rated Poor
0% users rated Average
10% users rated Very Good
80% users rated Excellent
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D Debby Tate
23 days ago

Recovery food

My review for viovet.co.uk I thought the price for the recovery food was OK I go through a lot each month with having 2 guinea-pigs on palative care it arrived in good time well packaged would use again
R Rachel Smith
23 days ago

As usual good swift service and…

My review for viovet.co.uk As usual good swift service and reasonable prices. Even a damaged delivery was dealt with and replaced in 24hrs many thanks.
H HG
23 days ago

Good firm

My review for viovet.co.uk Prompt service, cat food arrived next day and qualified for free delivery. Very competitively priced. Will use again.
D david morland
23 days ago

i did have a problem with a bag of dog…

My review for viovet.co.uk i did have a problem with a bag of dog food, once i made the problem clear too VioVet a replacement bag was sent post haste with no historionics. so i would like too say many thanks too VioVet and there staff. yours sincerely.
P Paul Halliwell
24 days ago

Good price and easy site to use

My review for viovet.co.uk Easy to find what your looking for and at a good price, I am relatively new to this online retailer but have been ordering from them for the last 3 months
K Kathryn
24 days ago

Streamlined Pet Care: A Seamless Journey with Viovet

Embarking on a journey to cater to our furry friends is a task of utmost importance, and Viovet has certainly mastered the art of simplifying this process. From the moment I navigated their user-friendly website to the seamless ordering with a vet prescription, every step was a breeze. The convenience of the 'repeat' feature online truly made reordering a seamless experience, saving me time and hassle. What truly sets Viovet apart is their commitment to keeping customers informed. Throughout the entire ordering process, I was kept in the loop with regular updates on my order, ensuring peace of mind and a sense of reliability that is truly unmatched. Viovet understands the importance of pet care, and their dedication shines through in every aspect of their service. If you're looking for a partner in your pet care journey who values efficiency, communication, and quality, look no further than Viovet. With them, caring for your furry companions becomes not just a task, but a seamless and enjoyable experience.
A A Carter
24 days ago

My pawz arrived quick and Minnie can’t get them off

My review for viovet.co.uk My pawz arrived quick, which was good as Minnie needed them badly. She chews her paw and makes them sore, these helped on walks and stopped her chewing her paw. They are strong and reusable which is good because, Minnie has sensitive paws. Best of all she can’t get them off and she has tried, sulked about it till I had food two minutes later. 😂🤣
J Jay S
24 days ago

No issues

My review for viovet.co.uk Fast delivery, item as described. Cheaper then in local pet shop, though shipping pushed up the price. No complaints overall.
R Roxanne Hammond
24 days ago

From Frustration to Disappointment: My Experience with Viovet

Having relied on Viovet for years without issue, my recent encounter left me deeply disheartened. The anticipation for receiving my Deosect stretched over four long weeks, marred by two missed deliveries, each without a knock on my door. Despite my patience, the customer service experience added salt to the wound with numerous false assurances of dispatch and a particularly unpleasant encounter during my fourth call. The frustration of waiting and the lack of transparency from Viovet's customer service left me questioning my loyalty to a company I once trusted. Their failure to rectify the situation and the rude behavior I encountered on the phone has sealed my decision to part ways with Viovet for good. If only I could assign negative stars to reflect the depths of my disappointment. In conclusion, my journey from eager anticipation to bitter disillusionment serves as a cautionary tale. While I once sang praises of Viovet, this experience has left a lasting impact, reminding me of the importance of reliable service and genuine care for customers.
A Allan Dunn
24 days ago

A Purr-fect Treat for Feline Friends

As a proud cat parent, I can't help but share my delightful experience with viovet.co.uk. From the moment I placed my order, their website's organization impressed me, making the shopping process a breeze. The package arrived promptly, showcasing their commitment to timely delivery. But the real magic happened when I introduced my two beloved bungalow cats to the freeze-dried chicken snacks. It was love at first bite! The savory aroma immediately caught their attention, and now, these treats have become a favorite in our household. Watching my little girl eagerly try to open the packet herself only speaks volumes about the irresistible allure of these snacks. Thank you, viovet.co.uk, for providing such high-quality and delicious treats that bring endless joy to my furry friends. I highly recommend these cat snacks to all feline enthusiasts out there - your cats will thank you with purrs of contentment!
L long sighted from Ashford
24 days ago

FLING A RING x10

My review for viovet.co.uk My ocd collie x loves returning 2-4 rings at a time. They last ages and are lovely non brittle plastic. I had been buying from Sainsburys but was stressed when they seemed to have sold out. So happy to find them here and cheeper and they came super quick
S San
25 days ago

Exceptional Pet Care Experience at VioVet

As a pet parent, finding reliable and affordable pet supplies is always a priority. Thanks to VioVet, my recent experience was nothing short of exceptional. When I needed to restock on kibble for my beloved dog, I turned to VioVet and was pleasantly surprised by their competitive prices. Opting for the largest bag of kibble not only ensured that I was well-prepared, but it also qualified me for free delivery, adding even more value to my purchase. The efficient delivery process was the cherry on top, as the package arrived promptly, reflecting VioVet's commitment to customer satisfaction. What truly set VioVet apart was their consistent communication throughout the entire order and delivery process. From order confirmation to shipment tracking, I felt informed and reassured every step of the way. This level of attentiveness and care made me feel valued as a customer, leaving a lasting impression on me. I cannot recommend VioVet enough for their top-notch service and dedication to pet care. Thank you, VioVet, for making my shopping experience not only convenient but also truly enjoyable.
M Mrs Sandy
25 days ago

The first time within my last 3 orders…

My review for viovet.co.uk The first time within my last 3 orders that my delivery came on time. It was always good delivery until around 6 to 9 months ago when it was horrendous. I only ordered from VioVet again because one of my dogs needs Joint Force Plus, or YuMove. J. F. P. very good and better value. I ordered YuMove direct as well since on the last occasion Viovet took longer than 2 weeks to deliver (and they only came then because I rang and complained). Having said that, VioVet order arrived in good time and I will order again. Hope they have got their Gremlins sorted now!
N Nikki
25 days ago

Reliable and Easy Customer Experience

After browsing through various pet websites, I stumbled upon viovet.co.uk. Their online ordering service was a breeze to use - simple, straightforward, and user-friendly. It made the whole process a lot more convenient for me. I was pleased with the overall experience, but only gave it four stars instead of five due to a minor hiccup with the delivery. Despite DPD initially stating a specific delivery date, my order arrived a day later. This delay prompted me to purchase some items locally as a backup plan, as I needed them urgently. Nevertheless, the quality of service and the efficiency of the online platform impressed me. I appreciated the ease of navigation on the website and the wide range of products available for my furry friends. Despite the delayed delivery, I would still recommend viovet.co.uk to fellow pet owners for their reliability and seamless ordering process.
T Tina
25 days ago

Order placed 10th Feb

My review for viovet.co.uk Order placed 10th Feb, delivery sad 15-19th feb - no email, no communication, no order. Very poor customer services, still not received the order. They have had £257 of my cash in their bank for over a week. Staff just apologise and say cancel it. So today I have. Thank you for wasting my time & holding onto my money VIOVET. Sort your warehouse logistics out !

Introduction

VioVet is an online retailer based in the United Kingdom that specializes in providing a wide range of pet supplies. With a focus on quality products and exceptional customer service, VioVet has quickly become a popular choice for pet owners across the country.

Pros and Cons

  • Pros:
    • Extensive selection of pet supplies
    • Competitive pricing
    • User-friendly website
    • Fast and reliable shipping
    • Efficient customer service
  • Cons:
    • Limited international shipping options
    • No brick-and-mortar stores

User Experience

VioVet offers a seamless online shopping experience, making it easy for pet owners to find and purchase the products they need. The website is well-organized, with intuitive navigation and a powerful search function. Customers can easily filter products by categories, brands, and specific pet types. The user-friendly interface ensures a pleasant experience for both novice and experienced online shoppers.

Pricing and Value for Money

VioVet offers competitive pricing across their range of pet supplies, ensuring that customers receive value for their money. Regular promotions and discounts make their products even more affordable. In comparison to brick-and-mortar pet stores, VioVet's prices are often lower, allowing pet owners to save on their purchases.

Alternatives

While VioVet is a trusted and popular online pet retailer, there are a few alternatives worth considering. Some notable alternatives include Pets at Home, Zooplus, and PetPlanet. These alternatives offer similar product selections and competitive pricing, providing pet owners with alternatives to consider.

Customer Service

One of VioVet's standout features is its exceptional customer service. Their dedicated support team is knowledgeable and responsive, providing prompt assistance to customers with any queries or concerns. Whether through phone, email, or live chat, VioVet's customer service team ensures a delightful shopping experience.

Product Quality and Selection

VioVet prides itself on offering high-quality products from reputable brands. Their extensive selection includes pet food, medication, toys, grooming supplies, and more. With a focus on catering to different pet types and specific needs, VioVet ensures that pet owners can find the right products for their beloved companions.

Website Usability

The VioVet website is designed with usability in mind. It loads quickly, has a clean and modern layout, and employs intuitive navigation. The product pages provide detailed descriptions, images, and customer reviews, allowing shoppers to make informed purchasing decisions. The checkout process is smooth and secure, ensuring a hassle-free transaction.

Returns and Exchanges

VioVet offers a straightforward returns and exchanges policy. If a customer is not satisfied with their purchase, they can return or exchange the product within a specified timeframe. However, it is important for customers to carefully read the terms and conditions for specific requirements, such as unused and unopened products.

Promotions and Discounts

VioVet frequently offers promotions and discounts, providing customers with opportunities to save money on their purchases. These offers may include seasonal sales, discounted bundle deals, or exclusive discounts for loyal customers. Subscribing to their newsletter or following their social media accounts ensures that customers are informed about the latest promotions.

Reputation

VioVet has built a strong reputation as a trustworthy and reliable online pet retailer. Their commitment to providing high-quality products, exceptional customer service, and competitive pricing has earned them positive reviews from satisfied customers. They have also received industry recognition and awards, further solidifying their reputation within the pet care community.

Payment Options

VioVet offers multiple payment options to accommodate customer preferences. These options include major credit cards (Visa, MasterCard, American Express), PayPal, and Klarna (for flexible payment plans). The secure payment process ensures that customers' sensitive information is protected.

Loyalty Programs

Currently, VioVet does not have a specific loyalty program in place. However, they do offer various promotions and discounts that reward repeat customers and encourage continued patronage. Updates on loyalty programs, if implemented in the future, can be found on their website or through their newsletter.

Customer Reviews

Customer reviews play a significant role in influencing buying decisions. VioVet prominently displays customer reviews on their website, providing valuable insights into the quality and performance of their products. With a generally positive rating, VioVet's customer reviews reflect their dedication to customer satisfaction and product excellence.

Community Involvement

VioVet actively supports various animal welfare initiatives and charities. They often collaborate with organizations and events dedicated to the well-being and protection of animals. Through their involvement, VioVet showcases their commitment to the wider pet community and their passion for animal welfare.

Shipping and Costs

VioVet offers fast and reliable shipping, ensuring that customers receive their orders promptly. Shipping costs vary depending on factors such as order weight and delivery destination. However, VioVet frequently provides free shipping promotions or discounted rates for qualifying orders. Customers can refer to their shipping policies for detailed information on rates and delivery times.