Users Voice for Visionexpress

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Review article published on: 12 Apr 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 1.8 5 5
Jan 2023 5 3.6 1.7 5 5 1.8
Feb 2023 5 5 5 3.4 1.8 5
Mar 2023 5 5 5 3.1 5 5
Line Chart for Rating of peer stores

Detailed Visionexpress Review by

Introduction: is an online platform that offers a wide range of eyeglasses, sunglasses, and contact lenses for men, women, and children. It aims to provide an easy and convenient shopping experience to its customers by offering quality products at affordable prices.

Pros and Cons:

Pros: - Wide selection of eyewear and contact lenses - Affordable prices - Easy navigation on the website - Free shipping on orders above Rs. 999 - Multiple payment options Cons: - Limited physical stores - Return policy is not very customer-friendly

User Experience:

The website is easy to navigate and has a clean and user-friendly interface. Customers can easily search for eyeglasses, sunglasses, or contact lenses based on their preferences. The product pages provide a detailed description of the product along with multiple images to help customers make an informed decision.

Pricing and Value for Money: offers affordable prices for its eyeglasses, sunglasses, and contact lenses. Additionally, it regularly offers discounts and promotions to its customers, making its products even more budget-friendly.


Some alternatives to include: - - -

Customer Service: provides customer support through email, phone, and live chat. However, the response time can be slow at times. Furthermore, the return policy is not very customer-friendly, as the products can only be returned within 7 days of delivery and the customer has to bear the return shipping costs.

Product Quality and Selection:

The products offered by are of high quality and are sourced from reputable manufacturers. The selection of eyeglasses, sunglasses, and contact lenses is vast, catering to the needs and preferences of a wide range of customers.

Website Usability:

The website is easy to use and navigate. The product pages provide detailed descriptions along with multiple images, making it easy for customers to make a decision. Furthermore, the website is optimized for mobile devices, making it convenient for customers to shop on the go.

Returns and Exchanges:

Products can be returned within 7 days of delivery if they are damaged or if the customer received the wrong product. However, the return shipping costs have to be borne by the customer.

Promotions and Discounts: regularly offers discounts and promotions on its products. Customers can avail of these discounts by using coupon codes during checkout or by taking advantage of the ongoing promotions.

Reputation: has a good reputation in the market for offering quality products at affordable prices. However, it has received some negative feedback for its slow response time and customer-unfriendly return policy.

Payment Options:

Customers can pay for their purchases using multiple payment options, including credit and debit cards, net banking, and e-wallets.

Loyalty Programs: does not have a loyalty program in place as of yet.

Customer Reviews:

Customer reviews for are mixed. While some customers applaud the quality of the products and the affordability of the prices, others have raised concerns regarding the slow response time and return policy.

Community Involvement: does not have any community involvement programs in place as of yet.

Shipping and Costs: offers free shipping on orders above Rs. 999. For orders below this amount, a shipping fee of Rs. 50 is charged. The delivery time varies between 5-7 business days.