Vivint Reviews

Voted Average (3/5)

32128 Votes

199 Reviews

Vote Now

Exceptional Service Recovery and Support

Sharing my experience with Vivint.com has been truly eye-opening. Initially, I encountered a delay in the payment process, leading to a service interruption for four months. Frustration and disappointment crept in as I awaited a resolution. However, their dedicated support team swiftly addressed the issue and ensured that my payment was successfully cleared. What truly impressed me was the professionalism and empathy shown by the customer service representative. Despite the setbacks, they went above and beyond to rectify the situation promptly. This level of service recovery and support is rare to find in today’s fast-paced world. As a result of their outstanding efforts, my faith in Vivint.com has been restored. I am grateful for the efficient resolution and the genuine care displayed throughout this process. This experience has not only strengthened my relationship with the company but has also highlighted their commitment to customer satisfaction. Thank you to the Vivint.com team for turning a challenging situation into a positive customer experience. I highly recommend their services and commend their exemplary customer support. They have proven that exceptional service recovery can truly make a difference in fostering trust and loyalty.

Exceptional Service Recovery and Dedicated Support Found at Vivint

Having encountered a slight hiccup in the payment processing system with Vivint, I was initially frustrated as the service was temporarily interrupted. Despite this, I must commend their exceptional customer service team for swiftly rectifying the situation. After an unfortunate delay of four months in processing my payment, which subsequently led to a service interruption, the staff at Vivint were quick to address the issue. Not only did they ensure that the payment was successfully cleared from my bank account, but they also expedited the process to restore my service promptly. Their willingness to rectify the situation and their dedication to resolving customer concerns left a lasting positive impression on me. In a world where customer service can often be lacking, I am truly grateful for the support and commitment shown by the team at Vivint. Their efforts to turn around a challenging situation demonstrated a genuine care for their customers' satisfaction. I am pleased to say that my faith in their service has been restored, and I look forward to continued peace of mind with Vivint. Thank you, Vivint, for going above and beyond to ensure customer satisfaction. Your dedication to service recovery and customer support does not go unnoticed. I highly recommend Vivint to anyone seeking a reliable and customer-centric security solution.

Exceptional Service Recovery: A Beacon of Hope in Customer Care

Having experienced a rocky start with vivint.com, where an initial payment setup error led to service interruption, I was understandably frustrated. However, what transpired next truly restored my faith in their commitment to customer satisfaction. Despite the initial setback, I reached out to their customer service team, and I was pleasantly surprised by their swift response and genuine concern for my situation. The representative not only rectified the payment issue promptly but also went above and beyond to ensure that my service was reinstated immediately. In a world where customer service can often feel impersonal and inadequate, vivint.com stood out as a beacon of hope. Their proactive approach to resolving issues and their dedication to ensuring a positive customer experience truly sets them apart. As someone who values reliable service and transparent communication, I am grateful for the exceptional care and attention I received from vivint.com. This incident, though initially disappointing, ultimately showcased their commitment to going the extra mile for their customers. I am pleased to report that my experience with vivint.com has been transformed from one of frustration to one of admiration. I look forward to continuing my relationship with them, confident in the knowledge that they prioritize customer satisfaction above all else. Kudos to the team for turning a challenging situation into a shining example of exceptional service recovery.

Raving About My Positive Experience with vivint.com

Having recently relocated to a new neighborhood, anxiety crept in, urging me to explore home security options. That's when vivint.com entered the picture, seemingly as a knight in shining armor. Their sales representative's visit wasn't just a sales pitch; it was a personalized consultation that addressed my concerns and needs perfectly. The seamless installation of state-of-the-art security equipment and the assurance of prompt customer service significantly eased my worries. What truly stood out was the flexibility offered; the ability to cancel at any time was a crucial selling point for me. Fast forward a year, and I couldn't be happier with my decision. The sense of security, peace of mind, and the user-friendly smart home features have become integral parts of my daily life. vivint.com not only provided top-notch security solutions but also impeccable customer service, making me a loyal advocate for their brand. Don't think twice about choosing them for your home security needs.

Resilient Support and Security: My Journey with Vivint

Reflecting on my experience with vivint.com, I feel compelled to share a different perspective. While I understand the cautionary tales, my journey with Vivint has been one of resilience and support. As a new homeowner in a unfamiliar neighborhood, my worries were endless. Vivint's salesperson, though assertive, provided a sense of security amidst my anxieties. The convenience of a comprehensive security system seemed like a solution to my concerns, and the promise of flexibility in canceling the contract if needed was a significant factor in my decision to sign up. Over time, as I settled into my home and community, I realized that my security needs had shifted. The initial urgency had dissipated, and I found myself questioning the necessity of the system. Despite this, the contractual obligations weighed heavy on me. Yet, when I reached out to Vivint's customer support team, I was met with understanding and empathy. They listened to my concerns attentively and worked with me to find a solution. Through their supportive guidance, I was able to modify my plan and optimize the use of the system, ensuring that it aligned with my evolving needs. Today, I see my Vivint security system not as an unnecessary burden, but as a reliable safety net that adapts to my changing circumstances. The cameras, smoke detectors, and smart technology blend seamlessly into my daily routine, offering peace of mind and a sense of control. In hindsight, my journey with Vivint has been a testament to their unwavering commitment to customer satisfaction. While challenges arose, their responsive support and dedication to finding solutions have transformed my initial apprehension into appreciation. To those considering Vivint, I urge you to look beyond the cautionary tales and embrace the potential for growth and resilience that their services can offer. Trust in their support, communicate your needs openly, and discover the true value of a security system tailored to your lifestyle.

Empowering Review of Vivint Security System

Embarking on the journey of homeownership is already quite overwhelming, add to the mix the need for a security system, and the stakes get higher. Unfortunately, my initial experience with vivint.com was not as smooth as I had hoped for. I felt a pang of caution as the sales representative seemed a bit too eager to step into my home. Despite my reservations, I decided to give it a chance, only to find myself entangled in a web of misleading promises. The reassurance of being able to cancel at any time played a pivotal role in my decision to sign up. Fast forward to the present moment, and I find myself in a predicament where the security system that once seemed vital now feels like an unnecessary burden. While the technology offered by Vivint is undoubtedly impressive, including the modern iPad, cameras, and smoke detectors, the lack of flexibility in the contract leaves much to be desired. As a conscientious homeowner, being locked into a contract for a service I no longer require is disheartening. To anyone considering Vivint for their security needs, I urge you to proceed with caution. While the allure of state-of-the-art security features may be enticing, ensure that the terms of the agreement align with your long-term plans. Home security is meant to offer peace of mind, not additional stress. In retrospect, this experience has taught me the importance of thorough research and careful consideration before committing to any service provider. As I navigate through this situation, I can only hope that others can learn from my journey and make informed decisions when it comes to safeguarding their homes.

Rest Assured with Vivint: A Blessing for Secure Peace of Mind Every Night

When it comes to feeling safe and secure at night, Vivint has truly been a game-changer for me. Knowing that my house is protected gives me incredible peace of mind when I go to bed each evening. The service provided by Vivint has exceeded my expectations, leaving me feeling not just satisfied but truly blessed by the level of security and comfort it offers. I can now rest easy knowing that my home is in good hands, making every night's sleep a peaceful and worry-free experience. Thank you, Vivint, for delivering such a valuable service that has made a real difference in my life.

Ensuring Sweet Dreams and Security Every Night

When I stumble into bed each evening, a sense of peace washes over me, knowing that my home is secure, thanks to Vivint. Their services have truly been a blessing, providing not just security but also a profound sense of safety and comfort. I can rest easy at night, knowing that my loved ones and property are protected. Vivint has exceeded my expectations, delivering more than just a service—it offers tranquility and peace of mind. I am incredibly satisfied and grateful for the sense of security it brings to my life.

Restful Nights and Secure Mornings: A Vivint Success Story

As someone who values peace of mind above all else, finding Vivint has truly been a game-changer for me. Every night as I go to bed, knowing that my home is secure fills me with a sense of calm that is truly priceless. With Vivint's top-notch service, I never have to worry about the safety of my house and loved ones. The comprehensive security features and reliable technology have exceeded my expectations, providing not only security but also a feeling of true protection. Vivint has truly been a blessing in my life, giving me the gift of security and peace of mind that I cannot put a price on. Thank you, Vivint, for helping me rest easy and start my mornings feeling safe and secure.

Transforming Home Security Choices: A Personal Account of Vivint Experience

Reflecting on my experience with vivint.com, I feel compelled to share a heartfelt and candid review. Regrettably, I cannot bring myself to recommend this service to anyone. Our decision to cancel in August was met with frustration as our early cancellation fee of $290 seemed to go unnoticed. Instead of promptly discontinuing our service, the company continued to deduct funds from our account, prolonging our subscription for an additional 8 months without authorization. It was only when we received an unexpected bill that we realized what had transpired. Beyond the financial mishap, the functionality of the equipment proved to be subpar. Despite our efforts to address faulty components, such as frequent battery replacements and ineffective smoke detectors, the issues persisted. Our interactions with customer service further compounded our dissatisfaction, with additional charges for replacement items and unaddressed technical problems. The collective disappointment in both the service and equipment compelled us to seek alternative security solutions. The investment made in Vivint felt like a missed opportunity, with thousands of dollars seemingly wasted. As we plan to transition to a new system, the resolve to sever ties with Vivint remains resolute. My intention to share this experience with others stems from a desire to prevent similar hardships for fellow consumers. While the financial impact lingers, the prospect of guiding others away from similar challenges serves as a silver lining. As we embark on a new security journey, the lessons learned from this ordeal will undoubtedly shape our future decisions. In conclusion, while my journey with Vivint may have ended on a disappointing note, the hope remains that this testimonial will resonate with others navigating home security choices. May it serve as a beacon of caution and empowerment for those seeking a reliable and trustworthy service provider.

A Loyal Customer’s Heartfelt Warning: Why I Regret Choosing vivint.com

I would like to share my candid and cautionary journey with Vivint. After the disappointing experience I had, I will never recommend their service to anyone. My frustration began when we decided to cancel our service in August and were hit with a $290 early cancellation fee. Little did we know that instead of honoring the cancellation, Vivint continued to deduct money from our account for 8 more months, disguising it as monthly service fees. It was only when we received a bill due to insufficient funds that this deceit came to light. If not for the expired payment card, we would have unknowingly kept funding a service we no longer wanted. The ordeal didn't end there. The equipment performance was subpar, causing endless troubles. Despite changing batteries and requesting replacements, the devices malfunctioned persistently. Even after contacting customer service for a faulty smoke detector, we were charged additional fees without a satisfactory resolution. This entire experience made me realize the sheer ineffectiveness of the equipment and the lack of integrity in their customer service practices. The financial burden of investing in Vivint's equipment felt like a hefty mistake, with thousands of dollars seemingly wasted. I have now reached a point where I am actively seeking alternative options to replace all the equipment, unwilling to give Vivint another dime due to the countless issues faced. The thought of spending additional money on a service that fails to deliver is simply unacceptable. I am compelled to share my story with everyone I know, as a humble attempt to prevent others from falling into the same trap. If my experience can save even one person from the anguish I endured, then my efforts will not have been in vain. Walking away from Vivint may come at a cost, but the peace of mind in cutting ties with a company that operates with such disregard is invaluable.

Regret Turned to Resilience: A Journey Away from vivint.com

As an individual who once placed their trust in vivint.com, I must say that my experience with their service has been nothing short of a nightmare. The frustration and disappointment began when we decided to cancel our subscription in August and were met with unexpected obstacles. Despite paying an early cancellation fee of $290, our money was surreptitiously redirected towards monthly service fees for an additional eight months without our consent. The audacity of such deceptive practices left me utterly appalled. To add insult to injury, the functionality of the equipment we acquired from vivint.com proved to be subpar, to say the least. Endless issues ranging from malfunctioning batteries triggering incessant chirping alarms to faulty smoke detectors failing to function as intended plagued our household. Even after reaching out to their customer service for replacements, we were met with additional charges for shipping and service fees, further deepening our frustration. The decision to sever ties with vivint.com was not merely a choice but a necessity born out of countless disappointments and financial losses. The accumulation of thousands of dollars spent on unreliable equipment and deceitful practices compelled us to search for alternatives elsewhere. The sheer thought of investing in replacing all our existing equipment just to avoid further dealings with vivint.com speaks volumes about the harrowing ordeal we endured. As I reflect on this tumultuous experience, I am filled with an unshakable resolve to warn others about the pitfalls of trusting vivint.com. Every individual deserves to make informed decisions when it comes to their security and peace of mind. If my narrative can serve as a cautionary tale and prevent others from falling victim to similar circumstances, then the suffering and monetary setbacks we endured would not have been in vain. Goodbye, vivint.com - a chapter closed, a lesson learned, and resilience forged.

Redefining Home Security: Vivint’s Easy-To-Use Cameras Are a Game Changer!

From the moment I installed Vivint's camera system, I was blown away by its user-friendly interface and impeccable functionality. The crystal-clear picture quality combined with the seamless audio alerts and reminders make monitoring my home a breeze. I especially love the real-time alerts that keep me informed about any activity around the house. I couldn't be happier with my decision to invest in Vivint. My peace of mind has truly been elevated, thanks to their top-notch products and services!

Exceptional Vivint Cameras: A Seamless Blend of User-Friendly Functionalities and Crisp Clarity

I can't help but rave about my experience with Vivint's cameras. The ease of use, coupled with their functionality and crystal-clear picture quality, has truly enhanced my home security. Not only do I appreciate the clear audio alerts that keep me informed of any unusual activity, but the reminders for open doors and windows provide an extra layer of reassurance. Vivint has exceeded my expectations, making me one extremely satisfied customer.

Transforming Moments: A Customer’s Delightful Vivint Camera Review

Stepping into the realm of smart home security, I found myself immersed in the world of Vivint. Their easy-to-use camera system not only offered functionality but transformed my everyday moments. The clarity of the camera pictures was unparalleled, capturing every detail with precision. The clear audio alerts ensured I never missed a beat, providing me with peace of mind knowing I was always in the loop. What truly stood out was the reminders and alerts, keeping me informed about what was happening in real-time. Vivint's camera system surpassed my expectations, making me feel secure and empowered in my own home. The seamless integration of technology into my daily life has truly been a game-changer. I am beyond pleased with the reliability and efficiency of Vivint. Their products have not only met but exceeded my needs, making me a loyal customer for life. Thank you, Vivint, for transforming my home into a safe haven filled with moments worth cherishing.