Vons Reviews

Voted Poor (3/5)

13 Votes

12 Reviews

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In the Big Sales category

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58% users rated Terrible
0% users rated Poor
0% users rated Average
25% users rated Very Good
17% users rated Excellent
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D Doug
34 days ago

You wouldn’t print it.

My review for vons.com The customer service. And management. The portions of in store packaged products. Haven't been in this Vons in over a year. Thoughtjust maybe. I was wrong.
B Bonnie Stoilkovich
63 days ago

Agoura Vons has gone downhill…

My review for vons.com The Kanan Road Agoura store is probably one of the worst markets around this part of town. First of all when you walk in, it smells. I am not sure what it is, but it puts you off right away. I was looking for a particular item and literally nobody was around to ask except for the checker, who told me what aisle to look on - as if I had not looked there yet. Can someone please CHECK if you have it and show me where it is? No. It’s sad to see customer attention going down the hill :(There are a LOT of other places to shop, so that’s where I will go.
C Carolynn Montgomery
107 days ago

I shop here almost exclusively

My review for vons.com I shop here almost exclusively. They carry a large variety of products so I don't have to go to other stores for most specialty items that I purchase. I am vegetarian and not all supermarkets have some of the items I like. You can save quite a bit of money by becoming a member which is free, but if you opt for the Fresh Pass membership it is $99 annually. I have the fresh pass because the points you build up never expire, but they do for the free membership. I like to save my points then cash them all in every 3-4 months. I usually choose the free groceries for my reward. For example I have 4 rewards currently and if I wanted to cash them in I would select the $5 off my next purchase of $5 or more. I hope they don't merge with Ralph's, as this would reduce competition and drive up prices and who needs that in this time of inflated prices? They are also the only grocery store that carries the Arizona black and white tea with ginseng and honey, my favorite beverage.
P Paul Cunningham
120 days ago

Long hold times

My review for vons.com Long hold times, uninformed service people, rude and unprofessional. Digital Coupon app doesn’t work. I’m not shopping there again, will shop SK and Aldi from now on.
V Veronica Thomas
142 days ago

I shopped though online for delivery…

My review for vons.com I shopped though online for delivery and was told my items for ebt were 49.67. Once I got my order I was charged for cookies 4.99 and crackers 4.69 also two items were missing. Your customer support told me that cookies and crackers are non- essential which isn’t true. Ebt states , Soft drinks, candy, cookies, snack crackers, and ice cream are food items and are therefore eligible items for EBT. I want my cash refund because when I received the first charged it was 49.67 and the shopper charged a garlic power for 11.99 which I didn’t get and a onion power 7.99 which I didn’t get. Please refund my cash for cookies and crackers as this is illegal. I’m contacting EBT to report this fraud because you can’t change cash for these two items.
J Julie Berger
222 days ago

There app and website is horrible!

My review for vons.com There app and website is horrible!! When I place orders there site ! Will drop all food so I have to start all over again! And have other issues with there website when you try to add food it does not go through! And they don’t have good customer service online!! They promise they will contact you with a manger but they don’t !! then some food items are gross have mold ! And bugs !! Disgusting Gross!! Horrible customer service!!
W Walker Shaw
254 days ago

Vons supermarket chain for food and essentials

My review for vons.com Vons is a supermarket chain that primarily operates in Southern California and Nevada, providing customers with a convenient shopping experience for their grocery needs. Vons stores are well-organized and clean, boasting wide aisles and ample lighting. They offer a diverse range of quality products, including fresh produce, meat, dairy, bakery items, as well as household essentials and personal care products. The staff is consistently friendly and helpful, readily offering spellcheck services and assistance. Moreover, select stores feature additional offerings such as flowers, while many provide the convenience of Starbucks for coffee orders. Personally, I am a regular shopper at three of their conveniently located stores, and I genuinely appreciate how they fulfill the majority of my food requirements.
C Candi Cazau
269 days ago

Turning a New Leaf at Vons on S. Durango and W. Warm Springs: A Promising Transformation

Venturing into Vons on S. Durango and W. Warm Springs, I was met with a whirlwind of chaos, but amidst it all, I found a glimmer of hope. With a new Manager at the helm, the winds of change are blowing, promising a better tomorrow for this store. Reflecting on my recent experience, I encountered a group of unruly kids causing havoc in the aisles, a situation poorly managed by the staff. Despite the initial chaos, I could sense a shift in the air, a feeling that change was on the horizon. During a bustling Friday evening, with only one cashier available and limited self-checkout options, frustrations ran high. However, as I navigated through the ordeal of purchasing wine, I witnessed the dedication of an under-aged cashier and the lack of oversight from management. Yet, amidst the frustration, I felt a glimmer of optimism for future improvements. As new beginnings unfold at Vons on S. Durango and W. Warm Springs, I see potential for growth and transformation. While challenges may linger, the seeds of progress have been sown by a new management team eager to steer the store towards a brighter future. Hope is on the horizon, and I look forward to witnessing the positive changes that lie ahead.
J Jerry Simons
297 days ago

the cashier Kay is very rude and…

My review for vons.com the cashier Kay is very rude and disrespectful toward the customer. its quite clear why people dont like shopping at this store.
H Haseeb Workout
323 days ago

a good experienece but not very good

My review for vons.com a good experienece but not very good
E Eric Gual
523 days ago

Transforming my Grocery Experience with Vons Fresh Pass: A Story of Convenience and Quality

From the moment I set foot into the world of Vons Fresh Pass, my grocery routine has been forever transformed. Over the past month, I have seamlessly integrated this service into my life, savoring the joy of mostly free deliveries and the unparalleled convenience it offers. Despite encountering a few bumps along the way, my journey with Vons has been nothing short of remarkable. While the delivery service itself has met my expectations and more, the real challenge arose within the physical stores. My heart sank every time I received a substituted product, as Vons struggled to keep their inventory up to date. The array of replacements often left me with items that failed to excite my taste buds, an aspect that I sincerely hope Vons will improve upon. Moreover, the app, a crucial gateway to this world of convenience, occasionally showcased its flaws with bugs and glitches. Navigating through my shopping list turned into a frustrating experience on multiple occasions, dampening an otherwise smooth process. However, despite these hurdles, the overall experience with Vons Fresh Pass has been a game-changer for me. The little inconveniences pale in comparison to the convenience and quality it brings to my life. Vons has not just been a grocery store but a companion in my journey towards a more efficient and enjoyable shopping experience. In essence, Vons Fresh Pass has redefined how I approach grocery shopping, blending convenience with a touch of unpredictability. As I look towards the future, I remain hopeful that Vons will address these challenges, ensuring a seamless and delightful experience for all customers.
T Timothy Garcia jr
1068 days ago

Step into Freshness and Savings at Vons: A Shopper’s Delight!

Indulging in a shopping experience at Vons is like stepping into a haven of freshness and savings. The review for vons.com couldn't be more accurate – their food is consistently fresh, and the daily deals on a variety of items are a pleasant surprise for savvy shoppers. Walking into any Vons store, you are greeted not only by a wide array of products but also by professional service that sets the tone for a relaxed and enjoyable shopping trip. The atmosphere is inviting and accommodating, making it a comfortable and stress-free place to pick up all your necessities. Next time you're in need of groceries, look no further than Vons – where freshness, savings, and top-notch service await you at every turn. Your visit to Vons is sure to be a delightful shopping experience that leaves you coming back for more.

Introduction

Vons.com is a widely recognized online grocery shopping platform that offers a convenient and seamless experience for customers. With a wide range of groceries and household items available, Vons.com aims to make grocery shopping easier and more efficient for its customers.

Pros and Cons

  • Pros:
    • Largest selection of groceries and household products
    • Convenient delivery and pickup options
    • User-friendly website
    • Competitive pricing
    • Responsive customer service
  • Cons:
    • Limited availability in certain areas
    • Potential delivery delays during peak hours
    • No same-day delivery option in all locations

User Experience

Vons.com provides a seamless and user-friendly experience, allowing customers to browse and purchase their desired products with ease. The website features intuitive navigation and search functions, ensuring that users can quickly find the items they need. The interface is visually appealing and responsive, enhancing the overall user experience.

Pricing and Value for Money

Vons.com offers competitive pricing on groceries and household products. Customers can easily compare prices and take advantage of various promotions and discounts available on the website. By regularly updating their prices and offering value packs, Vons.com ensures that customers receive good value for their money.

Customer Service

Vons.com is committed to providing exceptional customer service. Their knowledgeable and courteous customer support team is readily available to address any concerns or inquiries promptly. Customers can reach out to them via phone or email, and the dedicated team ensures swift resolution of any issues faced by the customers.

Product Quality and Selection

Vons.com offers a wide selection of high-quality groceries and household products. They partner with reputable brands to ensure that customers receive products that meet their expectations. The website provides detailed product descriptions and nutritional information, enabling customers to make informed choices.

Website Usability

Vons.com features a well-designed and easy-to-navigate website. The homepage showcases popular promotions and offers, making it convenient for customers to access ongoing discounts. Browsing through different categories and adding items to the cart is effortless, enhancing the overall usability of the website.

Returns and Exchanges

Vons.com maintains a hassle-free returns and exchanges policy. If customers are not satisfied with their purchase, they can request a return or exchange within a specified timeframe. The process is simple, and the customer service team ensures prompt resolution and reimbursement.

Promotions and Discounts

Vons.com frequently offers promotions and discounts to provide customers with better value for money. Weekly deals, digital coupons, and personalized offers are some of the exciting ways through which customers can maximize their savings. These promotions are prominently displayed on the website, allowing customers to easily take advantage of them.

Reputation

Vons.com has established a strong reputation in the online grocery shopping industry. With years of experience and positive customer feedback, Vons.com is trusted by a large customer base. The brand is known for its commitment to providing quality products and reliable service, further bolstering its reputation.

Payment Options

Vons.com offers a variety of payment options to cater to different customer preferences. Customers can conveniently pay using major credit cards or debit cards. The secure payment gateway ensures the safety of personal information and facilitates a smooth checkout process.

Loyalty Programs

Vons.com offers a loyalty program called Vons Club Rewards. Customers can sign up for this program to earn points on their purchases and unlock various benefits and discounts. The loyalty program enhances customer engagement and offers additional value to regular shoppers.

Customer Reviews

Customer reviews on Vons.com are generally positive, reflecting the satisfaction of customers with their shopping experience. The website features customer reviews and ratings for products, enabling shoppers to make informed decisions based on real user feedback.

Community Involvement

Vons.com actively engages with local communities through various initiatives. They support local food banks, sponsor community events, and participate in environmental conservation efforts. By actively contributing to the community, Vons.com demonstrates its commitment to social responsibility.

Shipping and Costs

Vons.com provides flexible shipping options to suit customers' needs. Customers can choose between home delivery or pickup from a nearby store. Shipping costs vary based on the chosen delivery option and order size. Vons.com endeavors to provide timely deliveries, but occasional delays may occur during peak periods. In conclusion, Vons.com offers a comprehensive and convenient online grocery shopping experience. With competitive pricing, a wide range of high-quality products, and excellent customer service, Vons.com has gained a strong reputation in the industry. The user-friendly website, promotions, and loyalty programs further enhance the overall value for customers. While there may be limited availability in certain areas and potential delivery delays during peak hours, Vons.com remains a reliable choice for online grocery shopping.