Walgreens Reviews

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2788 Votes

93 Reviews

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In the Health & Medical category

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85% users rated Terrible
1% users rated Poor
3% users rated Average
1% users rated Very Good
10% users rated Excellent
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D Daniella Wilson
41 days ago

Unwavering Support and Timely Delivery at Walgreens.com

I recently had a concerning experience with an online pharmacy, which left me feeling abandoned and frustrated. However, my outlook completely changed when I switched to Walgreens.com. Their customer service team went above and beyond to address my queries promptly and efficiently, restoring my faith in online shopping. On a particular occasion where I urgently needed medication, I encountered a problem with the payment process, and I was met with total silence from the customer service team. This lack of communication left me worried and anxious about receiving my essential medication on time. Thankfully, the support at Walgreens.com proved to be a breath of fresh air compared to my past experiences. Despite my initial concerns, Walgreens.com not only ensured a seamless payment process but also provided me with regular updates and reassurance about the delivery of my medication. Their transparent and responsive approach highlighted their commitment to customer satisfaction, which truly sets them apart from other online pharmacies. With Walgreens.com, I witnessed a level of professionalism and reliability that was missing in my previous encounters. Their timely delivery and unwavering support during challenging times have earned my trust and loyalty. I am grateful for their exceptional service and would highly recommend Walgreens.com to anyone seeking a reliable and customer-centric online pharmacy.
L Liv Baker
44 days ago

Restoring Trust: A Genuine Experience with Walgreens

Embracing a leap of faith, I recently ventured into the digital realm of Walgreens pharmacy services. Initially skeptical due to a negative review, I found myself pleasantly surprised by the ease of use and efficiency of their online platform. However, my optimism was soon overshadowed by a series of mishaps that unfolded with my prescription order. Despite my meticulous attention to detail, an unfortunate error occured. My prescription was mistakenly cancelled after being filled and was awaiting pickup, only to be replaced with the wrong medication following a consultation with an incorrect physician. This perplexing turn of events left me in a state of dismay, questioning the reliability of the pharmacy's operations. In a state of urgency, I reached out to rectify the situation, only to encounter an unexpected barrier - a reluctance from the staff to acknowledge their misstep. The pharmacist on duty seemed to evade accountability, deflecting my concerns through an intermediary. This lack of transparency and accountability further compounded my frustration, leaving me in a precarious position with a critical lapse in my medication regime. Despite the challenges faced, I remain hopeful that this experience serves as a catalyst for improvement within the Walgreens pharmacy system. As a consumer who values trust and reliability in healthcare services, I believe in the power of constructive feedback to initiate positive change. In the face of adversity, I hold onto the belief that every setback is an opportunity for growth. With a renewed sense of hope, I look forward to witnessing the evolution of Walgreens pharmacy services, restoring faith and reliability in the hearts of their customers.
D Deborah Young
46 days ago

Lawrence: A Ray of Sunshine at Walgreens

I simply cannot express enough gratitude for Lawrence at the 333 Hunt Hwy Walgreens. His exceptional customer service is like no other. Regardless of how irritable or impatient customers may be, Lawrence extends a warm welcome filled with genuine respect and kindness. His willingness to assist with any query, no matter how trivial, exemplifies his dedication to customer satisfaction. What truly sets Lawrence apart is his unwavering commitment to finding solutions – if he doesn't have the answer, he will go above and beyond to connect you with someone who does. Lawrence is not just an employee; he is a beacon of positivity and reliability within the Walgreens family. Hip, hip, hooray for Lawrence, truly a shining star in the Walgreens constellation!
N Noonya Taroyan
46 days ago

Turning Frustration into Action: My Journey with Lena from Walgreens.com

As I reflect on my recent experience with Lena from Walgreens.com, I am compelled to share the troubling encounter that left me feeling unheard and undervalued. Despite the challenges I faced with customer service, I am determined to turn this frustration into a catalyst for change. From the moment I reached out to Lena for assistance, I was met with dismissiveness and a lack of empathy. Instead of resolving my concerns, she seemed indifferent to my plight, leaving me feeling neglected and unimportant. This experience was disheartening, to say the least. However, I refuse to let this negative interaction define my opinion of Walgreens.com. I am committed to voicing my grievances to the appropriate channels and ensuring that my feedback is heard. Lena may have tested my patience, but she has also ignited a fire within me to advocate for better customer service standards. In conclusion, while my encounter with Lena may have been less than satisfactory, I choose to see it as an opportunity for growth and advocacy. I encourage others to stand up for their rights as consumers and demand the respect and attention they deserve. Let us turn moments of frustration into positive change.
A Alec Heesacker
46 days ago

Embracing Change: Overcoming Challenges at Walgreens.com

Embarking on my journey with Walgreens.com was a rollercoaster of emotions and experiences. At first, I was taken aback by the unfamiliar territory of computer interviews and competitive tasks. As someone with ASD and Disassociative Identity Disorder, I yearned for a more personalized approach like the one I experienced with NW Pacific Mechanical. The abrupt shift in expectations left me feeling lost and overwhelmed. However, as I navigated through the challenges, I realized that growth often lies outside our comfort zones. While computer tasks may not have been my forte initially, I embraced the opportunity to learn and adapt. Each tight shelf and trial presented a chance for me to push beyond my limits and discover hidden strengths within myself. Despite my initial reservations, I chose to face the obstacles head-on, determined to prove my resilience and capacity for change. As I reflect on my journey at Walgreens.com, I am grateful for the invaluable lessons learned and the personal growth that ensued. In the end, what seemed like an insurmountable challenge transformed into a catalyst for personal development and self-discovery. Walgreens.com may not have been what I expected, but it became a stepping stone towards a new chapter of growth and empowerment.
A Aamin Khan
47 days ago

Walgreens.com Went Above and Beyond to Resolve my Order Cancellation Dilemma!

Let me start by sharing my recent experience with Walgreens.com. Initially, I faced a setback when my order was unexpectedly canceled. Naturally, I was quite disappointed but decided to seek assistance promptly. I reached out to their customer service team and provided them with my order number, 210593350056, to expedite the process. What amazed me was the swift and empathetic response I received. The customer service representative not only apologized for the inconvenience but also assured me that they would issue a refund promptly. Their professionalism and dedication reassured me that my concerns were being addressed diligently. Within a short period, I received a notification confirming that the refund had been processed successfully. This level of efficiency and commitment to customer satisfaction truly impressed me. Despite the initial hiccup, Walgreens.com went above and beyond to rectify the situation promptly, turning a potential negative experience into a positive one. I highly commend Walgreens.com for their outstanding customer service and prompt resolution of issues. This incident has only strengthened my trust and loyalty towards their brand. Thank you, Walgreens.com, for your exceptional service!
A Alika Saranghae
50 days ago

Transformed by the Diverse Offerings at Walgreens: A Shopper’s Delight!

As a devoted customer of Walgreens, I have been truly captivated by the extensive range of high-quality merchandise available on their website. From luxurious perfumes to essential household items, from top-notch health products to trendy hair care essentials, Walgreens never fails to impress! Not only have I found everything I need in one convenient place, but I have also managed to save significantly compared to my usual Amazon shopping spree. Walgreens has undoubtedly become my go-to destination for all my shopping needs, thanks to their competitive prices and diverse product selection. The convenience of finding everything under one virtual roof has been a game-changer for me. And the best part? Their prompt service and reliable delivery have made every shopping experience a breeze. I am so grateful to Walgreens for exceeding my expectations time and time again. And if you're looking for a hair product like Fino, I'm confident that Walgreens will have you covered. Trust me; this is one online retailer you don't want to miss out on!
P Phyliss
50 days ago

Rekindling Hope: A Deep Dive into Walgreens’ Customer Service Journey

As a longtime patron at Walgreens, I embarked on a distressing adventure that unraveled the core of their customer service standards. Relying on them for my diabetic medication, I encountered a disheartening roadblock when my prescription mysteriously disappeared from my order status not once, but twice. The lack of communication left me stranded in a sea of uncertainty, prompting a lone crusade to unravel the mystery. Digging deeper, I uncovered a disconcerting truth - the medication wasn't expected until well after the 16th. Despite their assurance of an ongoing order, the reality painted a different picture. In my quest for alternatives, their inability to offer alternative pharmacies added fuel to my growing disillusionment. The absence of proactive outreach left me questioning their motives, hinting at a possible ploy to retain my loyalty despite their shortcomings. Fueled by frustration, I ventured forth to explore new avenues for my essential medication. The imminent task of scouting through numerous pharmacies within my network loomed ahead, with an added burden of coordinating anew with my physician for a fresh prescription. This ordeal not only tested my patience but also shattered the longstanding trust I once held in Walgreens. Reflecting on over a decade of patronage, the cascade of events unveiled a shadow over the bond I once shared with Walgreens. The dismay over their faltering customer service left me pondering the essence of loyalty and reliability in today's corporate realm. As I navigate the realm of pharmacies in search of solace for my medical needs, the experience serves as a poignant reminder of the enduring impact of genuine customer care. In the wake of this unforeseen journey, my hope remains unwavering - for Walgreens to rekindle the essence of trust and compassion that once defined our association. An earnest plea lingers in the air, yearning for a revival of reliability and empathy within the realm of customer service. With a heavy heart and a hopeful spirit, I tread forth towards a horizon where the pillars of trust and integrity stand tall, awaiting a reunion that transcends mere transactions.
A April Johnston
55 days ago

Transformed by Unmatched Customer Care!

My overwhelmingly positive experience with walgreens.com has left me beaming with gratitude! Initially skeptical about their advertised 1-hour free delivery service, I was pleasantly surprised when my order arrived promptly with a smile. However, a subsequent issue cropped up during a recent order, which left me disappointed. As fate would have it, my order got canceled, and I found myself in a frustrating situation with my funds on hold for 48 long hours. Although disheartened, I decided to reach out to the store manager and also contacted the corporate line for assistance. Unfortunately, my initial encounters left me feeling dejected, as the responses were not as accommodating as I had hoped. The lack of empathy and rude tone from the manager and Claudette made me question the essence of true customer service. Hoping for a glimmer of hope, I anticipated a resolution that never came to fruition. A simple gesture like offering curbside pick-up or finding an alternative solution could have made a world of difference. Despite this setback, I choose to focus on the bright side of this situation - the power of great customer service. While this experience might deter some, I believe in second chances. Walgreens.com has the potential to shine even brighter by elevating their customer service game. I am optimistic that this review serves as constructive feedback to enhance the overall shopping experience for everyone. My faith in exceptional customer service remains unshaken, and I eagerly look forward to the day when I can once again trust in the promise of unparalleled care and attention to customers' needs. Thank you for the lessons learned, walgreens.com.
K Уляна Євдокименко
55 days ago

Unbeatable Quality and Service at Walgreens.com

My recent experience with Walgreens.com has been nothing short of exceptional. I have been consistently impressed with the promptness and accuracy of their mail delivery service. Each order arrives securely and on time, showcasing their commitment to customer satisfaction. Not only that, but the products always have a fresh expiration date, reflecting their dedication to quality control. In the rare instance of a damaged product, Walgreens goes above and beyond to rectify the situation and ensure customer happiness, a true testament to their outstanding customer service. It's truly refreshing to see a company that values its customers and strives for excellence in every interaction. Thank you, Walgreens, for setting the bar high and exceeding expectations! Order number: 210460010871Tracking #: 270044857506
G Graham, Gregory
58 days ago

Turning Over a New Leaf: A Heartfelt Testimonial of My Walgreens Experience

Reflecting on my recent encounter with Walgreens, I feel compelled to share my story. My doctor had sent a crucial prescription to the store, advising it should be picked up by January 31st in preparation for my upcoming surgery. Wanting to ensure everything was in order, I contacted the pharmacy a few days prior to check on the availability of pain medication. Reassured that it would be ready for me on the specified date, I awaited the arrival of January 31st with peace of mind. To my dismay, upon calling on the scheduled day, I was informed that the medication had been returned since I hadn't claimed it within the allotted 7-day window. Disheartened by the lack of communication, I rushed to collect the prescription later that evening, only to discover that another crucial medication had been overlooked. This was not the first instance of such oversight at this store, prompting me to consider seeking service elsewhere or exploring alternatives like Walmart. As I embark on a fresh journey in search of reliable and attentive care, I'm hopeful for a more responsive and considerate experience moving forward.
K Kevin Kelly
66 days ago

Empathy and Understanding: A Touching Tale of Pharmaceutical Frustration

As a seasoned individual at the age of 76, navigating the world of healthcare can often be a challenging feat. Let me share with you my recent encounter with the policies surrounding controlled substance refills at Walgreens.com, particularly concerning Zolpidem. For years, I have entrusted my prescriptions to the pharmacy at 37 West in Toms River, New Jersey. However, I found myself perplexed by their ever-changing refill windows for Zolpidem, now standing at a mere 1 day since the last pickup. Despite adapting to this new norm, my recent experience left me feeling disheartened and unheard. After diligently confirming my prescription status with their AI system, I was taken aback when a text notification informed me that I was unable to collect my medication on the same day. Their reasoning? According to their calculations, it had not been 29 days since my last refill on 12/29/23, overlooking the fact that today, 1/26, marked the 29th day. Their failure to acknowledge the intricacies of counting days, particularly when a prescription was picked up later in the day, only added to my distress and anxiety. Instead of providing solace and support, their strict adherence to numerical technicalities left me feeling unwell and unsupported. In times of vulnerability and need, what shines brightest is not just accuracy or efficiency but empathy and understanding. While policies and procedures have their place, it is the human touch and compassionate care that truly make a difference in the lives of customers and patients, ensuring their well-being beyond physical health. Let us remember that behind every prescription and policy, there lies a story of an individual seeking relief and comfort, yearning for a glimmer of hope in the midst of uncertainty and fragility. May our encounters with healthcare providers and pharmacists be marked not just by compliance but by compassion, not just by timelines but by empathy. In the tapestry of life, let us weave threads of kindness and understanding, creating a fabric of support and warmth that envelops those in need.
H H. Pete Cress
67 days ago

Unveiling the Truth Behind Walgreens Liquidation Auctions

Allow me to share my candid experience with Walgreens' liquidation auctions that left me utterly disappointed. Having participated in one of their auctions on Liquidation.com, I was hopeful to secure quality items touted as shelf pulls or overstock. However, reality struck hard when the received items bore no resemblance to the promising manifest provided by Walgreens. The MSRP values turned out to be misleading, painting a false picture of the items' worth. Imagine my dismay when instead of desirable goods, I found myself staring at old, melted chocolate and a pile of unsellable junk. The stark contrast between expectations and reality left me questioning the integrity of Walgreens' practices. It pains me to see a once-reputable business like Walgreens resort to such deceitful tactics in their liquidation auctions. The discrepancy between what was advertised and what was delivered not only eroded my trust but also highlighted the disconcerting lack of transparency in their operations. This experience serves as a cautionary tale for those considering participation in Walgreens' auctions. In hindsight, I urge prospective bidders to approach Walgreens' liquidation auctions with great caution and skepticism. The onus lies on the company's leadership to rectify such misleading practices and uphold the values of honesty and integrity that customers rightfully expect. Let my story serve as a beacon of awareness in navigating the intricate landscape of online auctions.
R Robert Laeser
76 days ago

Have a Reservation for vaccination but no vaccine.

My review for walgreens.com Cannot get an appointment for a vaccination at Walgreens unless you go online and make a reservation. You would then think that they would have the vaccine when you show up for your appointment. Not true at the Monroe Wisconsin Walgreens on January 14, 2024.
R Robert Laeser
76 days ago

An Unexpected Turn of Events at Walgreens: A Vaccination Appointment Review

Upon eagerly making a reservation for my long-awaited vaccination appointment at Walgreens, I was filled with hope and anticipation. However, on the fateful day of January 14, 2024, my optimism was met with disappointment at the Monroe, Wisconsin Walgreens location. Despite having a confirmed reservation, the absence of the vaccine left me feeling disheartened and frustrated. As I arrived at the pharmacy, ready to take a step towards safeguarding my health, I was informed that they were out of stock of the vaccine. The irony of the situation struck me - the very reason behind my visit was not available when I needed it the most. This unexpected turn of events left me questioning the reliability of the system in place. While I appreciate the convenience of making reservations online, the lack of communication regarding vaccine availability was a glaring issue that tainted my overall experience. As a customer with high expectations for essential services, I was left feeling let down by the unmet promises and inefficiencies encountered during this visit. In conclusion, my experience at Walgreens serves as a reminder of the importance of transparency and effective communication in the healthcare industry. Despite the hiccup in my vaccination journey, I remain hopeful that improvements will be made to ensure a smoother and more reliable process for customers in the future.

Introduction

Walgreens.com is the official online store of the famous American pharmacy chain, Walgreens. The website offers customers an extensive range of products, from health and wellness items to beauty and personal care products, as well as prescription medications. The website was launched in 1999 to support Walgreens' busy retail stores and has since become a popular online shopping destination for customers across the United States.

Pros and Cons

Pros:
  • Access to a wide range of products, including prescription medications and OTC products
  • Convenient online shopping with fast, reliable delivery options
  • User-friendly website with easy navigation and product search options
  • Frequent promotions and discounts, including a rewards program for loyal customers
  • Excellent customer service, including the ability to chat online with a pharmacist
Cons:
  • Some prices may be higher compared to other online retailers
  • Products may be out of stock or unavailable for delivery in certain locations
  • Limited options for returns or exchanges

User Experience

The website is user-friendly with a clean, modern design and easy navigation. The search function is particularly helpful, allowing customers to search for products by keyword, category, or brand. The website also offers personalized recommendations based on a customer's browsing history and past purchases, making it easier to find products they are interested in. Overall, the user experience is smooth, fast, and efficient.

Pricing and Value for Money

The pricing of products on Walgreens.com can vary, but overall they are competitive with other online retailers. Some products, particularly prescription medications, may be more expensive due to insurance restrictions. However, the website frequently offers promotions and discounts that can save customers money. In addition, Walgreens offers a rewards program for loyal customers that allows them to earn points for purchases that can be redeemed for discounts or free products.

Alternatives

Some popular online alternatives to Walgreens.com include CVS.com, Target.com, and Amazon.com. Each of these websites offers a wide range of products, fast delivery, and competitive pricing. However, Walgreens.com stands out for its user-friendly website, excellent customer service, and unique rewards program.

Customer Service

Walgreens.com has a dedicated customer service team that is available via phone, email, or live chat. The website also offers the ability to chat online with a pharmacist for personalized advice or questions about medication. In addition, the website has a robust help center that includes frequently asked questions, product information, and other helpful resources.

Product Quality and Selection

Walgreens.com offers a wide range of products, including prescription medications, OTC products, beauty and personal care products, and household essentials. The website carries many of the same brands and products available in Walgreens retail stores, ensuring that customers can find what they need online. In addition, the website offers product reviews and ratings from other customers, providing valuable insights into the quality of products before purchasing.

Website Usability

The website is easy to use, with intuitive navigation and a clean, modern design. The search function is particularly helpful, allowing customers to search for products by keyword, category, or brand. Product pages are informative, with detailed descriptions and images that accurately showcase each product. In addition, the website is optimized for mobile devices, making it easy to shop on the go.

Returns and Exchanges

Walgreens.com has a limited return policy, with most products only eligible for return if they are damaged or defective. However, prescription medications cannot be returned due to safety regulations. Customers must contact the customer service team to initiate a return or exchange, and the website does not offer free returns.

Promotions and Discounts

Walgreens.com frequently offers promotions and discounts on a wide range of products. This includes regular sales and coupon codes, as well as a rewards program for loyal customers that allows them to earn points for purchases that can be redeemed for discounts or free products. In addition, the website offers free shipping on orders over a certain amount.

Reputation

Walgreens is a well-known and respected American pharmacy chain with a long history of providing quality products and services to customers. The website has received positive reviews from customers, with many praising its user-friendly design, fast delivery, and excellent customer service. However, some customers have criticized the website for its limited return policy and higher prices on certain products.

Payment Options

The website accepts a variety of payment options, including major credit cards, PayPal, and Apple Pay. In addition, the website offers a billing option for customers who prefer to pay for their orders later. Payment information is encrypted and secure, providing peace of mind to customers.

Loyalty Programs

Walgreens offers a rewards program for loyal customers that allows them to earn points for purchases that can be redeemed for discounts or free products. In addition, the website offers a prescription savings club that provides discounts on prescription medications for a yearly fee.

Customer Reviews

The website offers product reviews and ratings from other customers, providing valuable insights into the quality of products before purchasing. These reviews are moderated to ensure accuracy and help potential customers make informed purchasing decisions.

Community Involvement

Walgreens is committed to supporting local communities and charitable organizations. The website offers information about these initiatives and provides opportunities for customers to donate or support these causes.

Shipping and Costs

The website offers several shipping options, including standard, expedited, and overnight delivery. The cost of shipping varies depending on the size and weight of the order and the shipping option selected. The website offers free shipping on orders over a certain amount. Overall, the shipping costs are competitive with other online retailers.