Watchstation Reviews

Voted Poor (3/5)

89 Votes

20 Reviews

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In the Shopping & Fashion category

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60% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
40% users rated Excellent
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J Jed Rowlands
28 days ago

Scam

My review for watchstation.com Scam , watch came already ticking with correct time. I wore it for 2 days and it steamed up. He the accused me of having it in water, I never , even tho it is water resistant. In my opinion they are all returned watches and that's why they are discounted. Scam. Awful customer service
M MRS LOUISE LITTLER
34 days ago

Great customer service by Sarah

My review for watchstation.com Great customer service in WatchStation Outlet in Cheshire Oaks by Sarah. She was very attentive to my elderley mum and had a vast knowledge of what was available in the store. Very polite and excellent customer service skills. An assessment to the store.
M M Diack
41 days ago

I will not recommend this company to…

My review for watchstation.com I will not recommend this company to anyone! Don’t buy your watch with them. Bought two watches with them, one never receive it even 2 months later still not receive refund yet. Another one bought and returned straight away as it’s not in very good quality. They received my return 3 weeks ago, and still receive no refund at all! So two of my watches costing £230 still not refunded by these lot yet. Had to involved Visa to deal with this. So I suggest: avoid this company. They answered the phone when u called them and speak so politely, but nothing’s done. They are not honest and not trustworthy!!!
J James Grimward
43 days ago

An absolute joke this lot

My review for watchstation.com An absolute joke this lot, seems a lot of other people are having the same problems. Being ignored over email, been waiting nearly a month now for a refund. Avoid at all costs
M Mithun
47 days ago

Great service twice online!

My review for watchstation.com I've had 2 orders made since making an online account with Watch station. Both times I've been happy with the items received and the service. Packaging is good and the offers are great too. Will definitely buy from here again in the future.
S Sameer Iqbal
53 days ago

THE WATCHSTATION SCAMMERS!!!

My review for watchstation.com The company sent me a broken watch and then when I phones and asked them to repair it or take it back, they said "Sorry, you might have broken it", even though I phoned them the same day that the watch arrived. I'm now £60 out of pocket and am very annoyed.
E Elvira D
76 days ago

Send my watch for repair that I paid…

My review for watchstation.com Send my watch for repair that I paid over $400. Now they saying watch can't be fixed but giving me gift cards for their site. I requested to have my watch returned to me,they somehow misplaced it and they can't retrieve it. AVOID WATCH STATION. SCAM.
T Tony Mcsparron
81 days ago

I bought a Michael Kors bangle for my…

My review for watchstation.com I bought a Michael Kors bangle for my wife and the catch is faulted and despite several emails to them no response . Would not use this company again
K Kelly Jackson
87 days ago

Awful company

My review for watchstation.com Awful company. Taken my money, not received item, given fake tracking number. They are a fraud. Have raised a fraud complaint with PayPal. Do NOT send these guys your money.
C CLAIRE GREGORY
105 days ago

Do NOT PURCHASE!!!!

My review for watchstation.com Do NOT PURCHASE!!!!12 days later no order, can't find my order number, saying its wrong order number, tracking number can't find tracking number, saying its wrong tracking number....no follow up email...scammers.
R Rozana Figueira
114 days ago

From Loyalty to Disappointment: My Unfortunate Experience with Watch Station

Having trusted Watch Station at Vaughan Mills Mall with my Michael Kors watches for over 7 years, I recently encountered a distressing situation. Following a routine battery replacement on July 10, 2023, the crown/stem of one of my watches became stuck, rendering it inoperable. Upon returning it, I was informed that the damage was caused by improper battery replacement, leaving me with limited options: buy a new watch at a discounted rate or send it in for repairs through Michael Kors customer service. The lack of accountability for the staff's oversight was disappointing, especially considering my long-standing loyalty to both Watch Station and Michael Kors. Prior to this incident, I had never encountered any issues during my battery replacements and was unaware of the stem/crown malfunction until the need to adjust the time arose. Feeling let down by the subpar customer service and the unexpected financial burden placed on me, I have regrettably decided to discontinue my patronage to Watch Station. As a devoted Michael Kors customer, I remain committed to seeking resolution through the brand's customer service channels. This experience serves as a reminder that trust and quality service are crucial elements in maintaining customer loyalty.
S Sarah H
123 days ago

Great product excellent price

My review for watchstation.com Ordered a pair of MK earrings on Monday in the sale. Received confirmation and tracking details the same day. I was a bit skeptical after reading the trust pilot reviews but I am pleased to say the earrings arrived Friday afternoon by Royal Mail, this is the expected delivery date. Very well packaged and earrings look perfect. Haven't worn them yet as they are a gift but for the price I've paid I am very happy with the product and service
L LD
141 days ago

Unparalleled Customer Service Experience with WatchStation

I recently had the most heartwarming experience with WatchStation that I just had to share. From the moment I placed my order, everything was seamless. The watch I selected was stunning, and I couldn't wait to receive it. However, a slight hiccup occurred during checkout, causing my purchase to be rejected. Despite this initial setback, the customer service team at WatchStation went above and beyond to rectify the issue promptly. They were not only apologetic but also proactive in ensuring that my refund was processed efficiently. What truly impressed me was the transparency and professionalism demonstrated by the company. They acknowledged the error and took immediate steps to investigate the data breach that had occurred, ensuring that customer information was secure. In the midst of it all, the team at WatchStation maintained constant communication with me, providing updates on the refund process and addressing any concerns I had. Their dedication to customer satisfaction was truly commendable. As a result of their exceptional service, I received my refund in a timely manner, putting my mind at ease. To my surprise, WatchStation even offered a discount on my next purchase as a gesture of goodwill, solidifying my trust in their brand. In a world where online shopping experiences can be unpredictable, WatchStation has set a new standard for customer care and integrity. I am forever grateful for their swift actions and genuine concern for their customers' well-being. If you're looking for a reliable and customer-centric company for your watch purchases, I wholeheartedly recommend WatchStation. Their commitment to excellence and dedication to customer satisfaction have won me over as a loyal customer. Thank you, WatchStation, for turning what could have been a negative experience into a positive one.
K Kevin
150 days ago

Garbage.

My review for watchstation.com Terrible online ordering process that culminated in my order being cancelled despite being in stock. Refund took over a week. Customer service gave me a discount code that doesn't work. Pathetic from beginning to end so have given up.
R Ramies Shabir
163 days ago

Selling fake watches and not wanting to…

My review for watchstation.com Selling fake watches and not wanting to repair anybodies watch very bad moody customer service was waiting while he dealt with his female customers first. Buy at own risk

Introduction:

Watchstation.com is an online retailer specializing in luxury watches and accessories for both men and women. With a wide selection of reputable brands and a user-friendly website, Watchstation.com offers a convenient shopping experience for watch enthusiasts and casual buyers alike. In this comprehensive review, we will delve into various aspects of Watchstation.com to help you make an informed decision.

Pros and Cons:

  • Pros:
    • Extensive collection of luxury watches from renowned brands
    • Competitive pricing compared to brick-and-mortar stores
    • Simple and user-friendly website interface
    • Responsive customer service
    • Fast and reliable shipping
    • Generous return and exchange policies
  • Cons:
    • Limited selection of budget-friendly watches
    • Occasional delays in order processing during peak seasons

User Experience:

Watchstation.com offers a smooth and intuitive user experience. The website is well-organized with clear navigation menus, allowing users to browse through brands, styles, and price ranges effortlessly. The search function is highly efficient, enabling customers to find specific models quickly. Additionally, the website provides detailed product descriptions, high-quality images, and customer reviews, ensuring informed purchasing decisions.

Pricing and Value for Money:

Watchstation.com offers competitive pricing for luxury watches, often providing discounts compared to traditional retail stores. While some high-end models may have premium price tags, the value for money is evident in the quality craftsmanship and brand reputation associated with the purchased timepiece. The website also frequently features sales and promotions, enhancing the overall value proposition.

Customer Service:

Watchstation.com takes pride in its exceptional customer service. The support team is responsive and knowledgeable, offering assistance via phone, email, and live chat. They are prompt in addressing inquiries, providing order updates, and resolving any issues that may arise during the purchasing process. Customer feedback suggests a high level of satisfaction with the service provided.

Product Quality and Selection:

Only trusted and reputable brands make it to Watchstation.com's inventory, ensuring high-quality products. The selection includes a diverse range of luxury watch brands, spanning from classic to contemporary designs. However, the platform mainly focuses on mid to high-end watches, limiting the options for budget-conscious buyers.

Website Usability:

Watchstation.com's website is designed with user convenience in mind. The interface is clean, visually appealing, and promotes easy navigation. Loading times are minimal, and the checkout process is streamlined, allowing for a hassle-free shopping experience. The responsive design ensures seamless browsing on desktops, laptops, and mobile devices.

Returns and Exchanges:

Watchstation.com exhibits a customer-centric return and exchange policy. If dissatisfied with a purchase, customers can return or exchange the item within 30 days of receipt, provided it remains in its original condition. The process is straightforward, and the platform takes responsibility for return shipping costs. Exceptions may apply for personalized or discontinued items.

Promotions and Discounts:

Watchstation.com frequently offers promotions, discounts, and seasonal sales on their website. Customers can benefit from reduced prices and exclusive deals on selected watches. Subscribing to the newsletter also provides access to special promotions and early notifications on upcoming sales, ensuring a potential for substantial savings.

Reputation:

Watchstation.com has established a strong reputation in the online watch industry. The retailer is known for its commitment to customer satisfaction, reliable service, and authentic products. With favorable reviews across various platforms, the website has gained trust and loyalty from a wide range of customers, adding to its credibility.

Payment Options:

Watchstation.com offers a range of secure payment options to suit customer preferences. Major credit cards, such as Visa, Mastercard, and American Express, are accepted. Additionally, customers can utilize PayPal for convenient and secure transactions. The website ensures the protection of personal and financial information through robust encryption technology.

Loyalty Programs:

Watchstation.com rewards customer loyalty through its exclusive loyalty program. By signing up, customers can earn points on purchases, referrals, and social media engagements. Accumulated points can be redeemed for discounts on future purchases, enhancing the overall value for repeat customers.

Customer Reviews:

Customer reviews play a pivotal role in guiding potential buyers on Watchstation.com. The platform showcases genuine customer feedback, both positive and critical, enabling shoppers to gain insights into product quality, customer service, and overall satisfaction levels. The overall positive sentiment indicates a high level of customer satisfaction.

Community Involvement:

Watchstation.com actively engages with its online community through social media channels. They regularly host giveaways, contests, and interactive campaigns, fostering a sense of community among watch enthusiasts. Moreover, the retailer actively supports charitable initiatives and collaborates with nonprofit organizations to make a positive impact.

Shipping and Costs:

Watchstation.com offers fast and reliable shipping services. Depending on the destination and shipping method selected, orders are typically delivered within a few days to a week. The shipping charges vary based on the order value, destination, and selected delivery service. However, the website occasionally provides free shipping promotions, allowing customers to save on delivery costs.

In conclusion, Watchstation.com excels in providing a user-friendly platform, a wide selection of luxury watches, competitive pricing, and exceptional customer service. With a reputable reputation and commitment to customer satisfaction, this online retailer proves to be a trustworthy destination for watch enthusiasts seeking high-quality timepieces.